Hello all, I have been trying to set different landing pages on SoW (Service Operations Workspace) However, when It comes to SoW Tier 2 / 3 Landing Page, I am unable to select user criteria under user criteria Inclusion related lists. Please refer t...
Hi All,I have a scheduled job from where i am triggering an event and sending parm2,i want to use this parameter in my email script to glide data from incident table. gs.eventQueue("eventname","current", parm1, parm2);now i want to use parm2 which co...
Hello, My company created two email addresses to be used when a user is putting in a incident request. We noticed one email address sends the user an auto reply/notification stating we received their incident request but the other email address doesn...
Hi , I have a before query business rule running on request tables , it will restrict the the user for a specific group to view the records . but when the user is requesting item from service portal it pop up a message request not found for the user ...
We are starting to use our Asset mgmt. module and I would like to import an initial dump of 600 assets (laptops & printers).I will be doing an import however I think it may have to be done as 2 separate imports. I noticed the Hardware Assets form (al...
Require client script for user should enter the value up to 50 characters long.No special characters(@,#,*), if not following alert appears:"You entered special character-please renter"
I have a Script Include/Client Script that adds 27 months to a date field, the problem is it changes the date format to 2023-09-12 instead of 09-12-2023. How can I update the client script to show the correct format?
We we get some mail from servicenow instance the sender of the mail displays as IT Service Desk <dev*****@service-now.com> . How can we change the From whom the mail was sent??
Hi,I have a requirement to show the saved filter option the Data Table from URL Definition. I have added the filter but saved filter I am not able to see anywhere.Please help. Thanks,Samiksha
Hi Team, Catalogue item costs are not updated in the Service Portal.The total price is not updating when we check the checkbox variable.The price is 10. If we checked the test price, it should be changed to 10 + $24.9342 = 34.9342.But it is not updat...
Hello , I have a requirement to show the live system details like system IPV4 Address, Host Name, Battery wear Level, Latency_max, Latency_min, Latency_Avg, Sht_version,IPV4 Gateway etc.. of an incident impacted user. suppose when a user created an i...
Hello Team, Can anyone suggest how to achieve this requirement?If the approver = created by user(Requested for) then they should not be able to approve the request.
Hi All,I want to work with field 'State' in Incident form:Currently no matter which state is chosen, I can choose every available option - 'In progress', 'Resolved' and so onI want to change choices in 'State' field depends on currently chosen value ...
Hi Team,I want to give read access of private ticket to user who has ad role. Private is check box field on incident form.I have created one group and Add one user and one role "ad" to that group.I have created one read ACL incident.None with conditi...
We have three variables in a catalog referring to three different tables, for example1st variable- should populate list from pillar table2nd variable- should populate list from roles table3rd variable- should auto-populate list from responsibilities ...
