Resolved! Resolved
Forum Posts
User's are not receiving scheduled report emails.
User created 6 scheduled reports out of which 3 scheduled reports email are not receiving by user. But we have email logs with in our instance (sent & processed).The same user receiving emails sometimes and sometimes not. User is having access to re...
Custom PA Indicator for Change Success Score Card matrix
Hello All,We have a requirement to update the 'Change Success Score' of the assignment group if SLA is breached for Change Request. For this, we have created an Automated indicator on the 'Task SLA (task_sla)' table also we added this indicator in th...
Resolved! Incidents and ServiceRequests not passing through to ServiceNow from third party through integration
Hi,we have a third-party integration integrated with ServiceNow.suddenly the incidents and service requests are not flowing to servicenow automatically but only when pushed to servicenow manually. (bi-directional integration with 2 reference fields. ...
Notification triggered to Group Members via Event
Hi In one of the catalog item workflow, we have an event created to send notification to an email id, which is taken as variable, which is passed as param 1 in the event. (Say variables.email_id). When this event is triggered, notification will be s...
"packages" is not defined error in business rule logs
Hi,I'm trying to integrate two ServiceNow instances. Goal: If I create an incident along with attachment in the instance A that should replicate the record & attachments in the instance B. For that I have return one Async - insert BR. If I try to cre...
Resolved! Create knowledge from incident
Hello, Please tell me how to display the Knowledge [kb_knowledge] table without using a template when creating knowledge from an incident. When I click on the UI action, a new form appears below, but there are not enough fields.
Business Rule changes OOB
After upgrading to tokyo version we see OOB business rule "Close parent if Required" is looking different. The advanced script has been changed as below :new SNC.RequestItem(current).closeParentRequest(); Need to know why this been changed OOB and wh...
Resolved! need to make assignment group visible to only specific group members only.
Hello All, I want to hide an assignment group for specific groups members (so that they cant assign tickets to my group) or in other words, I want to make an assignment group visible to a specific group members only and not every one other than thos...
Replace string within knowledge article on all places
Hi All, I am trying to replace one string in the knowledge article using the below script, it's not working. Can anyone help me here var count = 0;var ArticleGR = new GlideRecord('kb_knowledge');ArticleGR.setLimit(100);ArticleGR.setWorkflow(false);...
Fields show extra options in Mobile Agent App.
Hello,In case form we have a field name as 'Waiting on' which has 6 options. And waiting on the field is present on the case table.We added the same field on Mobile Agent App but here we can see more than 6 options (see Screenshot). And case table ha...
Add Install Status choices to Configuration Item
I am thinking of adding choices to the current list of 'install status' of configuration item. Is that a bad idea? Am i putting myself at risk?The intent is to track the following 2 choices: - Connected : installed CI but not yet operational (ex: rac...
Lookup select box variable not populating choices correctly in UI Policy conditions.
Hi All, I have a lookup select box variable "sub_category" that populates choice values based on the request type. These combinations of the request type and sub categories associated with it are available in a custom table to which the lookup select...
Survey Overview shows no data.
Survey Overview shows no data. I am assigned Survey Reader Role and I am able to get to other data within this but wondering what may be preventing me from seeing any data with Overview under Surveys?
After approval, risk assessment should not be editable
Hi Team, Can someone please help me on the below requirement.After approval, risk assessment should not be editable. Now i have option to change the risk assessment.When i click yes i can change the risk assessment now.
