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User's are not receiving scheduled report emails.

User created 6 scheduled reports out of which 3 scheduled reports email are not receiving by user. But we have email logs with in our instance (sent & processed).The same user receiving  emails sometimes and sometimes not. User is having access to re...

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Resolved! Create knowledge from incident

Hello, Please tell me how to display the Knowledge [kb_knowledge] table without using a template when creating knowledge from an incident. When I click on the UI action, a new form appears below, but there are not enough fields.  

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Saeka by Kilo Sage
  • 667 Views
  • 2 replies
  • 0 helpfuls

Business Rule changes OOB

After upgrading to tokyo version we see OOB business rule "Close parent if Required" is looking different. The advanced script has been changed as below :new SNC.RequestItem(current).closeParentRequest(); Need to know why this been changed OOB and wh...

Replace string within knowledge article on all places

Hi All,  I am trying to replace one string in the knowledge article using the below script, it's not working. Can anyone help me here  var count = 0;var ArticleGR = new GlideRecord('kb_knowledge');ArticleGR.setLimit(100);ArticleGR.setWorkflow(false);...

Rushi2 by Tera Expert
  • 520 Views
  • 5 replies
  • 0 helpfuls

Fields show extra options in Mobile Agent App.

Hello,In case form we have a field name as 'Waiting on' which has 6 options. And waiting on the field is present on the case table.We added the same field on Mobile Agent App but here we can see more than 6 options (see Screenshot). And case table ha...

Add Install Status choices to Configuration Item

I am thinking of adding choices to the current list of 'install status' of configuration item. Is that a bad idea? Am i putting myself at risk?The intent is to track the following 2 choices: - Connected : installed CI but not yet operational (ex: rac...

gobeilc by Tera Contributor
  • 2679 Views
  • 5 replies
  • 0 helpfuls

After approval, risk assessment should not be editable

Hi Team, Can someone please help me on the below requirement.After approval,  risk assessment should not be editable. Now i have option to change the risk assessment.When i click yes i can change the risk assessment now.  

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nikhitha24 by Tera Guru
  • 196 Views
  • 1 replies
  • 0 helpfuls

Resolved! Sending multiple emails got from catalog variables

Hi Experts,  i've multiple variables on catalog items and i need to send them in notification as well. i can't send them directly via Notification module, and event can only have two parameters.  can someone guide me how to do it via notification ema...