I have a request to auto populate a reference field on the Task form of a requested item, with user input from a single line text variable on a Catalog Item.I created a BR on the catalog task table. When to Run: before Insert, Order: 100, Filter Cond...
Hi Community, When an external user with different domain mail id (record not in instances) send an email to our production group mail box the incident gets created based on inbound email action but the created by of the incident is showing as guest ...
Hi All,I am getting "URLDecoder: Illegal hex characters in escape (%) pattern - Error at index 0 in: "jo"" error in flow action.I am using SOQL query to fetch the names from salesforce Account table where name LIKE '%" + inputValue + "%'";here inputV...
here is script i am using in my UI Action: var change = new GlideRecord("change_request");change.initialize();change.short_description = current.short_description; change.description = current.description;change.cmdb_ci = current.cmdb_ci;change.pri...
Hello, is there any way to edit message that was sent on the Advanced Work Assignment chat? same like we have edit option on Teams, Whatsapp...Thanks!
Hi,The below script in used in scheduled job to create a catalog item automatically when the scheduled job gets triggered.But the "Cart" function called from script include mentioned as "This has been deprecated. Please dont use this Script Include f...
I have created a catalog item for new hire on ESC portal and have configured an inbound action to create request using the email. I want to map the fields/values in the email body with various fields(variables) on the catalog item. How can I Map the ...
Hello Everyone, Need to send a notification to the person who has updated the substate of the asset to 'IN transit' after 5 days. I'm not sure whether this will be possible or not. that's the reason I'm posting this question. Any expertise help will ...
Hi,Can some one will help me out i want to put the Alert message in the portal.How to configure the Red color highlighted info which is mentioned in the above screenshot Once i open the Service portal i want to see the system outages and any critical...
I have a requirement:For a particular catalog item (for example: laptop), if the RITM state is closed skipped then I have to set the stage ofthat RITM as cancelled and need to close all the relevant tasks (for exampl: X,Y and Z). In some cases some t...
Hello, We have requirement that, As a knowledge owner, I would like to be able to add a feature to a knowledge article that would allow the customer to see the article at the top of their list of search results. For this, I have created one checkbox ...
As a Tech Lounge Admin (who has access to walkup application), we need the list of activities for the below scenarios.1. The functionalities that are accessible by the tech lounge admin2. The activities that cannot be performed by tech lounge admin.
I'm looking for information on integrating ServiceNow with Five9 Contact Center. Is there an existing API?
Hi Thank you in advice, I am looking for a horizontal line in incident form on fulfiller view, is there any chance to place a horizontal line For catalog form we have the break variable , similarly we have any thing to place horizontal line on Inc...
I'm trying to modify a script to include all variables for the RITM that approval is being requested for. Can somebody help me modify the script below to accomplish this? (function runMailScript(current, template, vemail, email_action, event) { ...
