how to remove favorites for all itil users
hican anyone help me to remove the favorites book marks for all ITIL users, there is a book mark favorite called as 'On call scheduling' which it shows in favorites even if we remove by edit button
Forum Posts
Resolved! CIM new implementation
We are implementing CIM and i am testing in our QA environment.Here is the failing cenario:1. create a CIM initiative (works great)2. move from new to accepted and saved added strategy and target review date3. created a task for the Initiati...
Calculated value on a scoped table
Dear coders, Scoped table - x_abc Field A - fieldA Field B - fieldB Field C - fieldC All are strings. How do I concatenate Field A and Field B using the calculated field on Field C. Note - I am aware of the performance issues. But still, if this ...
Resolved! Related SC Tasks to RITM - Conditions and Loops for Service Portal widget
Hi Admin Community, I'm not an expert in Angular JS nor even JS, but I have a long background of learning on the fly and adapting to anything that comes my way as an IT professional. My post here is both one of a question about my configuration as w...
Encrypted text vs String in Encryption Context
Hi everyone,We have setup an Encryption context and Encrypted field configurations to encrypt personal identifiable information (PII) and allow access to these data to specific people in a new custom application in ServiceNow.We were using Encrypted ...
Resolved! How to create OnChange Client script for Multiple Row Variable set depending on main Catalog Item?
Hello Everyone, We have the requirement where there are variables like Project start date and end date and also, Work package start date and end date on the main form. And, on the MRVS we have only Work package start date and End date.Now, the work p...
Quick links not opening in a new tab directly
Hello Everyone I have created few sub-topics for mega menu on our portal and created quick links and external links to open the corresponding topics SharePoint links in new tab but after clicking on a particular topic it is directing to a page first ...
Hide form section based on field is empty.
Hi All,I have a requirement like hiding form section based on one of the fields is empty. I have created on load client script, but it is not working anyone help me on this what is the issue, and anything need to be changed in my script.PFB script I ...
Outlook email approval link opening in Chrome not a new email
Anyone know the the setting in Outlook or Chrome that needs to be updated when a user is clicking on the approval link in Outlook and it's launching a Chrome browser instead of the approval email?
Resolved! How to get first character in a name.
This are two fields in catalogue form.PH last name- MaryCheck digit- when you entered something in field"PH last name" then the starting ( First character) letter of name will.
Custom Business Rule is not working in Service Operations Workspace.
Custom Business Rule is not working in Service Operations Workspace. We've a custom Business Rule on Interaction table to redirect to Catalog Item whenever Type is selected as 'Request' and custom field 'Catalog Item' to pick from active items.We're ...
Display RITM variables in the ScTask list view
Hi, I want to display the RITM variables in the list view of ScTask
Query business rules on child table is not applying to Parent table
Hi, I've written a query business rule on child table, but records are still visible on parent table, But when trying to open records, it is showing as record not found, How to fix this issue.
Servicenow to Jira Integration on premise using Jira spoke.
Hello Devs, I am trying to integrate service now Jira using Jira spoke/integration hub, have followed the below 2 articles we have an on premise Jira server that uses only basic auth, I have set up a mid server and we created a user profile set up fo...
Resolved! Cart Layout - Remove Delivery Information Field
Hello, I am attempting to remove the Delivery Information field from the Employee Center Order Confirmation Window (screenshot below). I'm trying to change this from the Cart Layout of Cart Preview Screen (Two Step). I have unchecked Requested for, ...
