Any ideas? This is only happening on the SCTASKs of the catalog I just made changes to. I used a UI Policy to hide a bunch of fields from the Service Portal and then I used UI Policies to show the fields and make them mandatory based on answers to qu...
Our objective is to add a Rejection Comments box to the portal and make mandatory should something be rejected. I followed these instructions but did not see the desired results on the portal I suspect it is using the original, unaltered 'Approva...
Hi all, We just recently started using Service Operations Workspace and Interactions for Agent Chat for when users want to change their passwords and need assistance from an agent. We are trying to reduce the number of calls we get to the Service De...
Hello All, @Ankur Bawiskar @SauravP67797804 @shloke04 @Anil Lande I cannot able to set the duration between two date fields. Below is the code which I written. (function executeRule(current, previous /*null when async*/) { // Add your code here ...
Hi how to check ServiceNow instance version without checking in hi-portal, as far as I know, we can check the version in hi-portal. Is there any way we can check that at the instance level itself. Any help is apriciated Thanks
Hey all, I know this has been asked and answered before, but I am not sure if I am implementing it wrong or something else. I am relatively new to ServiceNow scripting, I don't have much JavaScript experience at all. I have been tasked with creating ...
Hii all my need is to print message in import logs not in system logs i tried many time but no luck there i am writing in on complete transform map script Thanks advance
In the Survey Trigger Conditions form, one of the required fields is the "User field". It is used to determine who to send the survey. Most of the time this would be the caller.In my circumstance, the table for the survey is the Case table [sn_custom...
Need help in understanding the CMDB Health Dashboard Scheduled Jobs scripts in helsinki.As per scripts it is calling SNC.MetricProcessorScript.XYZ()I have searched all the Script includes and Global business rule but couldn't find anything in instanc...
Hi Team, I am trying to create logical connection on physical connection using create "Logical connection change model"If Logical connection bandwidth is higher than physical connections, it should not allow user to create logical connection and thro...
Hi all,I am trying to remove the loading overlay in the announcement section in service operations workspace. There is a client script associated to announcement section, I debugged the script and found out that it is working fine as expected. It is ...
As far as I am aware, it is recommended to consistently create catalog items in the DEV environment. However, some individuals opt to directly create them in the PROD environment. Could someone please outline all the disadvantages of creating items d...
Hi All, I have a requirement to get all the attachments which are attached by the Third party in their tool and update the same attachments in the incident record in ServiceNow. For that I use Get method and I'm passing the below details are the Requ...
We have the following requirement with regards to users on watch list for incident tickets: Allow those in the Watch List of an incident ticket to be able to leave additional comments on Service Portal.Users in Watch list should not be able to change...
I need an auto generated review task for PIR(Post Implementation Review) and assigned to change Management Group.Please Help me to solve an issue
