Hello All, Requirement - Have two different advisory boards to discuss different aspects of same change requests. for eg- CAB1 & CAB2 So question - Is it possible to configure in such a way that same change request (agenda item) should get approve/...
Hi All,I'm having a script include which is used in many places . I want to make few changes in script include. So, I want to know the list of places in which this script include is used, so it cant be affected. Please let me know how it can be check...
Hi All, Post we upgraded to Utah version, by default for most of them Service Operations Workspace view is showing up as soon as they login, if they try to search any Incident / Change / Problem / Knowledge. Users do not want this and need normal vie...
Hi People, Users are facing issues with logging into the instance through SSO. We have recently modified the LDAP server integration from the previous one & built a new LDAP server, both are via MID Server. But, previously users were able to login us...
navigating URL by passing incident number.I wish to navigate to recored ticket by using ticket number please share your knowledge.
I 'm trying to figure out how to use the sys_m2m_template.do slush bucket. I see from some of the other 'Edit...' UI actions, that many use this:var uri = action.getGlideURI(); var path = uri.getFileFromPath(); uri.set('sysparm_m2m_ref', current.get...
Hello,Some users who do not have ITIL role are not able to access the Service operation workspace and shows the 403: You don't have access to view this page . Can someone help me in locating where exactly are we defining the role for SOW access. I d...
Hi all,I am facing an issue while running a transform map script (on complete) I want to transform a large excel file in which I want to count all the record via number with each record respectively with their sys_id. Code ://(function runTransformS...
Can anybody tell me how I set the minimum character length to 50 characters in a multi-line variable in a catalog item?The variable itself is already mandatory but I don't want people to write just "because I want it" or other pointless answers down....
There should be a button on incident table, when we click on it then system should be create problem record in problem table andit will redirect to problem record and back out as well (Button Name : Create Problem)
Afternoon all. I seem to have an issue in which users viewing their requests (form view not ticket view) are seeing the ticket in the default view rather than self service. Its fine for incident, again using form view (Requirement) they get the reduc...
Hello,I have found that on work order tasks my assigned_to field is not getting filtered based on the assignment_group field. This works properly on incident task. When I take a look at the assigned_to dictionary entry it's showing that it's coming f...
Hi, We've created 2 before query BR's on the sc_req_item table and sc_task table to restrict access to records to a specific group. The BR's work as expected but the Flow is failing to create sc_tasks.If the flow runs as system user, no task is creat...
Hi Hoping someone can guide me to write a simple onChange catalog client script. Have a requirement, where a catalog field should allow alpha-numerical values and not allow special characters EXCEPT 'dashes' and 'dots/periods'For example:Allow: Test...
