Hi Team,As I am working on the Knowledge Management, I have came across a situation where user is trying to import the knowledge article and he is getting the formatting issue,I check all the image type they are only one of 'PNG' or 'jpeg' and doc is...
Hi, I wanted to add an image as a hint for Priority field into "problem" table:(Hint field is a string type)that's where we are:how it look right now: And I just started to working with the script for that but it's not working... javascript: v...
Hi,I am trying to create an after business rule for closing a ticket.but the business rule keeps getting reverted back to "before". this happens not only when choosing after business rule but also Async, display business rules.does this happen due t...
Hi All,Inserting images into an HTML field attaches the images to the current record table,how to restrict this behaviorRegards,Jobin
Notification not getting triggered in the Production Instance but working fine in the Development instance
Hi All, I have a date in format 22/12/2023 , I want to change the month in name, it should be 22/Dec/2023. Regards,Priya
Hi All, We have a Use case where I need to get the data in 3 rows as below. Column 1 Key ValueABC cost ...
Hi All,I have create one script in catalog client script basis on category and subcategory some variable should display on service portal.it is working fine but revers script is not working please let me know the solution. I have right down my scrip...
Hi,i have a requirement, i want to hide currency field based on request type. When request type is Disposal or Mass disposal then the currency type should visible.i have tried with UI policies' but didn't work then, i wrote Onchange client script sti...
Hello Everyone,The user cannot submit the catalog request getting the below error but for me, it is allowing me to submit the request. Can you please assist me on this, how can I resolve this issue? Thanks & Regards,Abbas Shaik
I have created a flow designer in such a way that 5 catalog task will be created at once and, I didn't applied any close or incomplete conditions (it is not required). Even if the catalog task is closed complete or incomplete . The ritm state should...
Hello All, On our change request table, we have created two custom fields, named: u_start_date and u_start_time. When ever a change request is created a calendar invite is rolling out with wrong start date and time. Example: if I select u_start_date ...
Hi Community, I want to show edit button only to few groups and new button should be hidden for these groups. What type of acl i need to create for this? Thanks,Poorva
I have attachment_upload yes/no variable If I select yes, I must include an attachment; if an attachment is not included, I cannot submit it. if an attachment is added and attachment_upload is yes then i want to submit my cat item other than any i wa...
Is it possible to set the field "Requested for" on a catalog item's Request and Requested item records? I have many catalog item to create where the Requested for is not supposed to be the person who actually filled out the form. However, Requests an...
