I recently created a new Catalog Item with two fields that require the user to enter PIN codes. Each has a separate Regex validation applied to it, one for 4 digits and the other for 6 digits. Once the item was in production, we realized that we wer...
I want to know where i can find the "Reason" variable , located on the cancel change request pop up
I have come across code that references sys_ids numerous times. These usually are on my demo instances through work but it would be nice to know how to instantly be directed to the record that has that sys_id. Is this possible?For example, we retai...
How to activate or configure alert notification on mobile with 50%, 75% and 90% breach
HelloWould like to get some help on Flow Designer please.We have a Service Catalog Item with a date field variable, from this date field we need to create catalog tasks 5 months prior to the date value, so if the Date field is October 1st, catalog t...
Afternoon, all! We have a UI policy that requires users to enter an "on hold reason" when place INC state to "On Hold." The issue we're running into is that staff can edit the INC state from list view and bypass the "on hold reason." Any suggestions ...
When opening the Change Schedule we are getting this error: The error's full context is : TypeError: Cannot find function buildAncestorClassInfo in objectfunction () {...}. (sys_script_include.5d041e6767230300b410afa00585ef7e.script; line 73) The aff...
Channel field should automatically populate with 'Self Service' if an Itil user raised an incident using the Self-Service portal.If an Itil user raise an incident using the ServiceNow tool, Channel field should be automatically filled in with "User."...
Hi Everyone,I have a slight similar to this case, but in my case I'm using Service Now API through Power Automate (as connector) and i just want to query the incident tickets being handled within the last 24 hours.https://www.servicenow.com/community...
I have a variable of type Lookup Select box which is refering to sys_user table. I want to autopopulate the selected user email in another text box field. How can i achieve this. Thanks
HiI have created a simple survey to be triggered when an incident state changes to resolved.The survey gets generated when the trigger condition is met.However, the email notification is not working - I have checked the email logs and cannot see the ...
Hi All,we recently upgraded Rome to Tokyo and noticed OOTB new workspaces available.We want users to continue using agent workspace until Service operation workspace setup is completed.How can we disable service operation workspace and redirect users...
Is User Presence available in Agent Workspace? When we moved from our legacy toolset to ServiceNow one of the features most appreciated by our Service Desk was User Presence which enabled them to see if another agent had was already triaging an inci...
For audit purposes, I needed to know what applications are actually installed on an instance, and bonus for usage.My first stop was the Instance Usage module which gave me Application Usage Overview and ServiceNow Store Usage Overview. These seem fin...
