I had a recent case where a customer was trying to set Approvals on the RITM record using parallel Approvals. When onboarding they request a Laptop which needs to be approved but at the same time, they also request a mobile device that also needs ...
Just brought to my attention by a fellow staff member, that when she clicks on a Closed Change Request and selects the "Copy Change" form button, after doing that action the screen goes blank. If she looks at the Open Change Request list view, the co...
I need to limit the number of requests that users can make in a catalog item is specific only for this item you only need to be able to select 3 I have already tried to configure the options but this affects all the items, some options that are in th...
Hi, I have never had an exposure related to CMDB or creating CI's. Please help me with some trainings/videos where I can learn.I have a requirement to create two new CI's depending upon the category and sub category selected on INC Form.I have tried ...
Hello, I would like to confirgure Ovewview section of SoW ITSM. I have checked the documentation and found out that Oveview section can have different content for Tier 1 and Tier 2 agents. What I want to do is to show Tier 2 View for only a specific ...
Hello friends, first time I post something here in the community.I'll explain my situation and see if anyone can help me.I recently identified that some incidents are being generated at work here.These records are being generated without any informat...
Hi,I have a problem with adding a conditions to Variables. Look I have a couple fields like these: and I created a custom tables for data which are inside of those fields.Now I want to see for example something like: If field division will be "cloati...
How to set priority high when , impact and urgency changes to high using client script.
Hi All ,External System is using GET method to get Incidents , changes and Problem from ServiceNow using Task Table , everything Works good , but here the latest requirement was to Show "Created by with user ID" instead user name Example : Abel tuto...
Hi All,On the form there are two fieldsone is parent field and one is type field. As type changes to 1 I want parent filed should only show the record with which are type 1 and when type 2 is selected, the parent filed should show type 1 and type 2 r...
Hello, I have a Catalog Item which I have some variables that are hidden from the request form as they do not need to be filled out during the request.I want to make these hidden variables, which are empty, to be shown on certain catalog tasks that g...
Hi all, I wanted to limit the number of records to limit to 1000 when REST inbound API is called. Can someone help
User created 6 scheduled reports out of which 3 scheduled reports email are not receiving by user. But we have email logs with in our instance (sent & processed).The same user receiving emails sometimes and sometimes not. User is having access to re...
Hello, Please tell me how to display the Knowledge [kb_knowledge] table without using a template when creating knowledge from an incident. When I click on the UI action, a new form appears below, but there are not enough fields.
After upgrading to tokyo version we see OOB business rule "Close parent if Required" is looking different. The advanced script has been changed as below :new SNC.RequestItem(current).closeParentRequest(); Need to know why this been changed OOB and wh...
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