Hi all, We just had a user report this to us. The attachment dialog is displaying a "Encrypt with Module" dropdown that we do not want to expose to the end user. I cannot figure out where to go to hide this element. Thanks in advance.
I am wondering if there is a way to set up Knowledge to allow a user to search for an article within a specific Base. When a user accesses our knowledge portal they are only able to search through all articles all at once and then have to filter afte...
We are trying to research LDAP Integration with ServiceNow ( not to import data from LDAP )This is for Adding or Removing users using workflow activities & Mid server script files , just like we do for AD automation for adding/ removing users to AD g...
Hi Team, I am working on On-call Twilio module. In this i have to identify when primary user is not picking up the phone then it gets transferred to auto answering machine/voice mailbox. thus i had configured (is_human field in notify_call table). th...
Hi,I have created new holidays schedules, but it is not showing in my update set that i selected before creation.Can anyone know about this?ThanksGaurav Jindal
Hi, iam trying to populate lookup select box values based on other field but when i keep javascript function in refrence qualifier function , it is returning all the values but in the logs i can see number of records as 4 only. Does calling script i...
HI Team,I am creating template for kb_knowledge table in Templates table (sys_template). I am not able to see "Knowledge base" field in field list. "Knowledge base" is field available in table, so it should be available in list of fields.
I have requirement to get the data from from MRVS which is having more than 1 row in script include and passing it to Client script. But i am facing problem here not bale to fetch the data.
Hello, for a specific reason i need to deactivate the "Away" status in SOW so that agent will be always shown as either available or offline. Is there any way to deactivate the state or to work on inactivity rules in order to trigger the away statu...
Hi all, We have a use case where we are looking to have a notification fire when the planned end date time is approaching its final hour. This is to serve as a reminder to close off changes.I can get this working fine if we base it on the day but not...
We are facing an issue with 'Stage' field of Requested Item, when Stage of RITM is set to Completed(Closed Complete/Incomplete/Skipped) - (through Process Flow - Flow Designer), it appears always Grey when expanded and not Green, although state and ...
We are having multiple catalog items and we have flows associated per catalog item for approval and task creation. Now approval group for each catalog item is stored in the flow (which for me seems to be hardcoded). Anytime we need to make changes in...
Hi Friends, I have a requirement to auto populate the age based on date of birth.I have created a script include and catalog client script for this but the age is not auto populating.while checking the script Include in background script it is workin...
Hi i want to change the values that provide additional details of select CI from list collector in RITM, can you help me with how i can add more fields to it. Below is the screenshot i am talking about:
I have scenario where I have to save the form and call the Ui page on click of a UI button. I tried using g_form.save() and g_form.submit() but nothing worked. I have tried calling another function from on click function but not sure about the right ...
