I'm implementing Outage management for a customer with a quite advanced process in this area, and I'm a bit puzzled about how to implement it in the best way using the existing functionality of the Services -> Service Offerings and the portal System ...
Hello Everyone, Application (Problem Source): Flow DesignerInstance: UtahProduct: ITSMProblem: Both open (initial) and Pending (follow-on or final) SCTASKs are visible to support teams. When the support team receives and completes the task, the syste...
Hi Community, Im trying to get the value from the field and store it in the variable and reuse that variable in the script. Basically, In sys_email table there is field called body text i want that value to be use in the description of the incident w...
I am given with the requirement to add approval step according to the variables selected. Do I have to create separate RITM for that? Or should I go with the single RITM? May I know how it works?
Hello, we are working towards using Advanced Work Assignment and the Service Operations Workspace. I understand that Agent Workspace is being deprecated so that is why we chose SOW over Agent Workspace, but to use AWA, the agent needs to set their st...
I have faced one interview question recently that create a script include with two functions f1 and f2 in which you have to find difference between created on and resolved fields .if you call function 2 in the background script and run then the diffe...
Hi friends, I was thinking of one requirement.After clicking the UI action the code in UI action is executed, it creates a record in another custom table. Then control should return to the same page ----- this requirement is completed.1. Now, when th...
Hi friends, I am creating insert a record. When the user clicks the record will be created in the custom table. There is a reference field Instrument. function insertDetails(){var grInsert = new GlideRecord("u_details_data");grInsert.initialize()grIn...
Hi Team, Can someone please help me on the below query.As shown in the below image in the affected ci all the ci are visible based on the changeHow can i add a checkbox based on the below image.how can we achieve this.
Hi All, I have one query like... users are getting mails of Exit Interview Survey. I want to stop it. the problem is that when FNF process is stated Exit interview process will automatically trigger. some users do Exit interview survey process offlin...
Hello forks, I've a catalog item with a select box field. In that field there are 20 choices and for 20 choices there will be 20 different users approval. No choice has same approval. How can this achieve using flow designer.
How to create dynamic fields on a form?For example, There is a subflow field on the form and the subflow have 3 inputs. By gliding the flow input table we can show the inputs on the record through UI page. If one input field is not matching with any ...
I need to populate the email address in the custom table(u_test) from the sys_user table through the employee number as reference. Can anyone help me on the background or fix scripts to achieve the same.
Hi there, I have a problem that the Priority is not auto-update based on the Impact and Urgency. I've created a new Data Lookup Definition for the service request, and the Matcher Table is followed by the Priority Data Lookup [dl_u_priority], which t...
Hi friends, I am working on code. assign();function assign(){gs.addInfoMessage('Hi'); ///// line 1current.u_id = '123'; ///// line 2current.u_cost = '123'; ///// line 3 } line1 : Workingline 2 : Now working ... u_id field is...
