All, I have an issue going on when a user replies to an email on the Task form. When the user replies to the email sent from the task and there is an attachment on their response, it is not being saved to the task. How can this functionality be enab...
Hi All,I have created new field 'Owner' on the Schedule Entry table.I want to link this field with 'Owner' field on Events List [u_maintainance_blackout_change] table.That means whatever I am selecting the owner in one table should reflect in the oth...
Hello, I have a requirement to change loading image in Service portal, has anyone done that before ? Please help! Regards
we are currently in Rome version. We have purchased 5TB space. however, we have over used it. We want reduce the size by 3TB. We have data since 2016. Kindly help us with best method to reduce size without data discrepancies.
Can we redirect to any other page or homepage using client script.I need that if the IF condition true then redirect to homepage.Please help me out
Hello, I set up the system properties as given below in the article, which are provided by the ServiceNow OOB feature, to enable the Knowledge Feedback and Knowledge Feedback Task. However, when I checked the feature that said that article was not he...
When a requested item is closed the asset linked to the item remains 'in stock' with a sub-state of 'reserved'. We then open the asset and manually change the state to 'in use'. Ideally I would like this to happen automatically when the related reque...
Hi , We have embedded a smiley in email for feedback which is being triggered as a notification, similar to this. https://www.servicenow.com/community/itsm-forum/inbound-action-to-update-assessments/m-p/2528013#M491178 On clicking on any smiley email...
Not even sure if this is possible, but I have exhausted all logic that I can think of and it's still not working and searching on this site only gave me the instructions on how to add the order guide link to the Request form. This is for new contract...
I have installed the Netbrain application from the ServiceNow store and able to integrate it. I have requirement like the device map should be visible at the Servicenow Incident page but it is not coming as expected. It is coming like this But it ...
Hello, Currently we have paging setup for INCs in a mostly OOB way. Every so often a SMS message doesn't hit the person on-call for several hours or even a few days. However, that ONLY happens for people on Verizon using vtext.com messaging. The q...
Hi All, I have a reference variable on RITM which is linked to the change requests.I want to create the link to change request in the notification email body. In this case, a workflow notification is being used.And am able to get the solution if I ha...
Has anyone done a migration from Zendesk Guide to ServiceNow Knowledge? Customer has about 800 articles they need to move. We thought about using the External Content Integration plugin, but it doesn't look like Zendesk supports WebDAV. They have som...
Dear Community, Could anyone please explain what actually will happen when we enable the tabbed forms,User preference -> Tabbed.form -> value(true) Thanks in advance
Hi All, and @Ankur Bawiskar , I am trying to create a ATF for a Catalog Item, after setting up the values (Hardcoded and also Run Script Output) if I use the 'Submit a Form (SP) and assert type as Form Submitted to Server it throws an error 'FAILURE:...
