Hi All,Actually we have one knowledge reject notification on the knowledge table , i want to get the approver person name who is rejected the article in the knowledge notification, so for that i have created one email script it shows as "undefined'....
Hi All,Actually i created one knowledge approval rejected notification,1.so whenever article went for approval to "KB owner", when the person reject the article then notification sent ,2.but in other senario, we have one field "Ownership group", when...
Hello everyone, I'm working on a workflow and in one of my tasks I'm displaying a couple of variables as mandatory. However, if the assigned user decides to close this task as incomplete, I need to make them non-mandatory in order for the user to be ...
Hello all,I have a custom table - u_m2m_sys_user_cmdb_ci_service with 3 fields - User(sys_user), CI 1(u_cmdb_ci_service) and CI 2 (u_dev_prod_ci_secondary) I need to create a variable on a catalog item to reference this table. However I need to query...
Hello, I have a question. I want it to appear in my record where the number has a red background when I marked in the form TRUE in a red field.But right now I don't see anything, no in the form and the record.Does anyone know ?Thank you
Hi all, I have an SLA report that works perfect; however, we've noticed that duplicate incidents are showing up due to the incident being reopened. I'm trying to figure out how to include only the reopened SLA in the report. Thanks in advance for all...
Hi Team, We had a requirement, where had to make changes on the existing variable type of the catalog item.The variable type was "Lookup select box", which was referring to one of the table. Later we changed the variable type to "List Collector"(even...
Hi All,In computer (cmdb_ci_computer) table, I want to make "Serial Number" field to be unique. How to achieve it?If I right click the "Serial Number" field and go to dictionary, it is showing me the parent / base table (cmdb).As there are duplicates...
In mention screenshot, filter condition for the module which has a condition "assignment group is dynamic to one of my group", when filter condition is executed it showing the has below mentioned image Any help is appreciableThanks in advance Thanks...
Hello All, We are doing an integration of Service now with an external platform using REST API script. If a form is submitted on the external platform then RITM ticket is created on service now. We are sending attachments from the external platform ...
Hello expert, I am not expected like this from community, I am trying to find resolution from last week but not satisficed. How can replicate a record from one instance to another via rest integration but sys_id should be same between instance. Than...
We need to get the group members and group owner from Azure AD to ServiceNow, currently have 2 flows. 1)Using "Is user owns group" action to get group owner but due to large amount of user records in Azure AD, in flow it shows internal server erro...
We were using the out of the box Service Portal>Widgets>Header Menu, which has two menu items: My Tickets and My Surveys and hides them unless >0. I was asked to always show My Tickets. To do so, I did the following: 1. Go to Service Portal>Widgets>H...
Hello Team,When I am running Import set on loaded 20 records. data is not getting transformed as well as no error in transform history. As well as import set state is also changed to "Test"."Coalesce" is already on on one fieldAny suggestion what wen...
Hello, I have the following use case and I need to get over a problem which I explain below. One of the business unit is trying to impement 4 eyes principle for one of their process. Here where I am struggling. 1) Task 1 is assigned to Group A. The...
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