Problem Management roles responsibilities
Hi All, Does anyone explain the roles and responsibilities for the below given problem roles 1.problem_admin 2.problem_manager3.sn_problem_read4.sn_problem_write
Forum Posts
Resolved! I need to extend the time it takes for an agents presence state to timeout and get set to offline in Agent workspace
Currently agents seem to be getting set to offline after 30 minutes of inactivity. we have an advanced support team that often goes longer then 30 minutes without activity in agent workspace
How can you utilize a UI Action to export data from a list view to PowerPoint?
I have a UI action - Generate Demand PPT on the Demand Table, where I can select multiple or single records. Based on that I would like to export the data into Powerpoint. Any help is appreciated.
Resolved! The Risk Assesment message is being displayed though risk management questions are set up
I need help to understand where this message is poping up, looks its not even an info message and also I want to disable this messageHowever I set up the Risk assessment questions and able to perform risk assessment but still this messages is appeari...
How to copy incident field data to requested item field
Hi All, I need to convert Incident to request using workspace ui while incident is getting converted to request it should copy few of the incident field like short description/ description to request, can someone please guide to copy field details? I...
Parent Change state changes to New then set change task state field non readonly.
Hi Team, Could u please tell me how can I set the state field of change task table non read-only if the parent change state revert back to New. ThanksBishal
Resolved! Remove "yearly" word in Price field in Service portal.
Hi ,I need to remove only "yearly" word from Price field in Service portal without disturbing the price value for one of my catalog item.Please find the below screenshot for your reference.Can anyone please help me.
When changing a field in Parent, same field in Child is not syncronized in the related list column
Hello!As the title says, when I update a field within a parent table, the same reference field gets updated the child table when I open up the child record. However, if I don't open the child record and only see it from the related list view with the...
Skip level 1 approval for a user if similar members in both the levels of approval groups
Hello All , I have a requirement where for a change requests there are 3 levels of approvals first from the assignment group , second from the CI assignment group and third from the management group , if there are members who are same in assignment ...
Remove duplicats
Hello Team, The problem is when I download, it is downloaded with duplicate values.Someone, please suggest if we have any settings or condition to avoid duplicates in downloaded data. Your efforts will be appreciated. Thank you for your time.
Parent category and child category in service portal
' sc_category 'page in service portal, when I am clicking parent category, I have to display corresponding child categories. For example, I have parent category named 'Request Something'. It has 2 subcategories and total 12 catalog item.When I click ...
Content Block - Dynamic Filter is not working
I have created one Dynamic Content Block Filter. The filter is not working on dashboard. It is not filtering out the data of the reports. <?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null...
Resolved! How to Resolve this issue 'Access to this content denied based on report_view ACLs.?
Hello Experts, After Upgrade we are facing this issue on one of our dashboard reports 'Access to this content denied based on report_view ACLs.' I being an admin not having this type of issue. Could anyone guide what should I do make that report read...
Hide fields in catalog item
Hi experts, Please help me on this requirement. Add UI Policy to Catalog Item ‘Network Share Access Request’ to hide group fields for known drives (If the selected fileshare is anything except “other” (they can see this by the reference field).This ...
Notification
Does a user/customer get an email notification when the assignee changes state of an incident to "on hold Awaiting User"?
