We have a person that has left the company so we updated our on-call rotation and removed the person. We have one group with one rota and one calendar. When we removed them as a member of the roster, the schedule got removed all their entries. We did...
When a ticket is submitted using a record producer, Record producer variables will be Read only on the ticket Form. I want these variables to be editable for the users who are part of the current Assignment Group.Please suggest.
Hi Team, Requirement is to create tasks when change is created. (Able to achieve this via flow)Change after going to implement state, tasks should be closed or else change cannot be moved to review state.I am not sure on how to modify flow (to wait f...
I have one requirement, Planned start date cannot be earlier than current date on release record.I have written the below Onchange client script code, but i am getting the below script error. Please help me on this. function onChange(control, oldValu...
what is retroactive start in sla and give me one example?
Hi All,What is meant by Retroactive Start = Original Date in SLA. How does this work ??Regards
Is there a way to show all incidents that have not been updated within 24 hours?For example an incident was changed to status pending and updated last Friday. It has not been updated since that day. I am wondering if there is a way to pull those tick...
Can I run the instant publish on articles already in draft state?The articles have been created and vetted by our Knowledge team so I just need to move them to a published state. Is this possible?
Hello, How to download a template with the fields present in the table. I need to use the template to import data through load data
Hi friends, We have a requirement to integrate some of our Service Catalogue Items with Microsoft Exchange.e.g. Add, Modify or Delete Distribution Lists We are planning to implement this using IntegrationHub, with the help of Powershell Step. We are ...
Is there any way to edit the more button on agent work space?
How can i remove timestamp values from comments when i am passing it in notification through email script in one new row of table
Hello, What is the difference between data source and import set Import set: is a staging table which temporary holds the data untill it is processed into servicenow tabledata sources: ? Can we load data with import sets without having data sources ?...
Hi All, I have a requirement to make a template visible on the template bar only when category, subcategory and Assignment group is set to specific values. As far as I can see Templates can only be restricted using user or groups.is there a way to ac...
I have created a new m2m table on the rm_release table to create change_request table. Created a new UI action which will create the change record, but not inserting a record in the m2m table to show relationship link between them.Is there a way to g...