My Requirement is in service catalog request we have two variables 1) reee_joiner_name (Type=Reference. Reference table is "sys_user")2)Location(Type=SingleLine Text)When we select the reee_joiner_name , Location will be autopopulate based on the re...
Users are adding mobile number to the user table on snow directly by themselves; however, the field data is missing after few months.Okta is integrated and it tries to verify data everytime the user is logged in to snow and updates. it only verifies ...
Hi All,I want to retrieve the value filled by the user while making request from any catalog.I am able to do it also, but while printing the value of that variable whose variable type is "LookUp Select Box", it is returning the output as "null". Here...
Hi All, I wrote aych BR to update field when any insertion or updation happens in record. BR is not updating record. Created fix script as well with same logic and it is working fine. Below is the code, Can someone please let me know where is the pro...
Hi All, Please help me on the below requirement.I have created NBD and 2BD relative duration.NBD-if the incident is raised at any time it should complete next business day at 6.302BD-if the incident is raised at any time it should complete 2 business...
Elapse Time:1.As per the requirement we need to create a feature for monitoring elapse time (time between state changes of alerts) to be made available for reporting2.then create a metric for acknowledge checkbox and state changes3.when state chang...
Hi All, I am struggling to remove Price, Quantity and Total from the Approval form. Please help in this. Thanks,Samiksha
Hello,I have a custom workspace, where the user is able to see the "Interaction" list. As shown below, the user can see the "Interaction" List with the items "All" and "Assigned to me". These are filters on the "Interaction" table, and are visible on...
Hello Everyone,I am trying to get difference between two dates in hours, but I have two diff dates format and not getting expected output.I have attached my code and dates format above.Date1 - 2023-08-12 17:53:59Date2 - Aug-14-2023 18:30:00Script-var...
HI Team, When change moves to scheduled state, it should wait till start date day.for example if start date is 24th and change moved to scheduled state on 23rd then change should wait till 24th and then automatically move to implement state.and now c...
Is there a way in to run a report that shows which changes went to a different state during a certain time frame? For example, I want to report on all changes that went from Assess to Authorize during a certain timeframe.
I set a back button in table form by creating in new ui action,, it reflected in my service portal . when i click the backbutton it will move to previous page highlighted page in below image. so help me how to write the script for from form naviga...
we have a requirement to create incidents or service requests using catalog item which has field called "type" request.we are able to create the incident , but the file that is attached on the form is not getting copied on the incident ticket that is...
Can we configure Impact and urgency in ServiceNow to have a Critical Impact and a Critical urgency?
Hello Community , Table API is giving empty response body via Service Account and works perfectly fine with regular user credentials. Any help is greatly appreciated. Thanks!
