Hi,I was looking at the Business Services cmdb item and noticed it has a field named SLA.If you go to add an item, it will reverence an "Agreement" table with demo data of "Finance 99.99"I figured that data would be stored in the SLA Definitions tabl...
Hello, I have users that are unable to create "Sprint" from Agile Development > Releases. I tested this in my personal instance and got the same error message. I have groups created with Type = Agile Team. Is this OOB functionality? Thanks for your h...
How to configure servicenow to jira integration through rest message api.
Hi all, In a catalog item, we created a multi-row variable set named Approvers. In that i added one reference variable in that which refers to (sys_user) table. i.e., Approvers list. Requestor will be able to select multiple users by using that ...
I have a mail script that I am calling from notification but get a message script is not found. I tried to call it using scope name like ${mail_script:my_scope.getinfo} but did not work. How can i do this?
I am creating a Scheduled Job using a custom script and want to attach a static document every time a ticket is created. The catalog item workflow creates the REQ, RITM, and SCTASK and is working as desired. However, I cannot seem to get the attach...
I have a requirement to create a catalog task based on a requested item variable: The catalog item is for users to use when staff are leaving, but the issue I have is that all the tasks are generated at the time of the request being submitted (norma...
Hi Team,I have 2 date field start date and end date,end date populate automatically according to start date and adding 15 days in end date accordingly start date.I have written one script but I am unable to convert it into DD/MM/YYYY format. var star...
The Attachment type variables in the portal is not behaving properly. Once you add any attachment via attachment type variable a delete button will appear but if I click on that delete button the attachment is getting removed from the portal not from...
We can normally select the option on the title Context menu and then Show (10 rows per page, 15 rows per page, 20 rows per page, 50 rows per page, 100 rows per page). But here the requirement got is, it should display 300 records per page. How can ...
Hi, I need to pass field values from business rules to script include. BR:User= current.assigned_to; I need to pass the variable "User" value to script include. How can I achieve this?. Can someone help me
We are looking at implementing a process via Service Portal that would allow employees to review their assigned assets such as phone, computer, printer, etc. This would involve notification to employees to go to the portal to review/update/confirm ...
Hi Experts/All, We will be planning to migrate HEAT ITSM to Service Now within the year. Looking to connect with other clients who have done this migration to understand lessons learned, risks, etc. Maybe even share a project plan if you are so wi...
Hi, when you publish a Knowledge Article with an image, you can use the thumbnail function by defining the size in the Advanced setting of the picture. In the ESC that work fine, in the backend view for Knowledge Articles, this doesn't work. Is that ...
