Resolved! How to create notification for SLA breach 90% on incident
I need to configure Notification for SLA breach 90% on incident table. Can anyone suggest a way
Forum Posts
Add a prefix to Request Item and Catalog Task according to the application the ticket is submitted
Hi All, I want to add a prefix in RITM and Catalog Task number field according to the application the RITM's have been created. Basically, here it is only Service Desk application. For ex- if my application is Service Desk then if I raise a RITM or C...
What is difference between field and Variable?
What is difference between field and Variable?
Error handling for new PowerShell activity in Flow Designer
Hi There I'm having trouble understanding the best way to set up error handling for a new powershell activity i have created in Flow Designer. The activity creates a new shared mailbox on the on prem o365 server. Regardless of whether it fails or suc...
Issue to Parse the Json output (Error: u,Detail: Unexpected token: u)
Hi,Hi I have content as below and i tried to parse the output with the script step in the flow actions but I was getting below error how to fix this issue[{"account_status" : "EXPIRED & LOCKED","all_shard" : "NO","authentication_type" : "PASSWORD","c...
How to set the Impact,Urgency field values base on Service,Category & Sub Category
HI All, I have a requirement to autopopulate the Impact & Urgency field values based on Service (Reference field), Category (choice field) & Sub Category (choice field) on Incident Module.Is it best practice to autopopulate Impact & Urgency based on ...
Stock Image Locations
Was wondering where in Servicenow the library of stock images, icons, etc. were stored. (I've already checked in Design>Images, but this is not what I'm looking for). For ex, where does Servicenow pic these images from, and/or is there a place I ...
How do you handle enhancement requests?
We have a Service Portal with specific catalog items for hardware, software/business apps. If a user wanted an enhancement to an application or service, where do you log that? Do you have a separate form for enhancements or 'enhancements' option buil...
Resolved! Allow only article author to edit articles
Hello, we are exploring the idea of changing our knowledge articles so that only the article's author can edit their articles (and Knowledge Managers, etc). Has anyone done this before? If so, how did you restrict specific article edit access to the ...
How to change field color based on the field value calculation
Hi all, We have a requirement in scoped application. There are three fields 1. Net Amount 2. Additional Charges 3. tax amount. if the calculation of these three fields are equal to Total amount. Then Another field Named Balance field need to be di...
Resolved! Need to limit attachment types to pdf,jpg,png for a catalog item
We need to upload multiple attachments, so it's not possible to use attachment variable. I have an on submit client script written on the catalog item function onSubmit() {//Type appropriate comment here, and begin script belowvar sys_id =g_form.getU...
Resolved! When Assigned to field is selected then groups will auto populated in assignment group in which assign to is member by using client script.
Hello, When Assigned to field is selected then groups will auto populated in assignment group in which assign to is member by using client script. I want only those groups will show in assignment group in which that selected user in assigned to field...
Show Incident "Resolution notes" in activity tab in standard ticket Configuration
Hello All , How can we include incident Resolution Notes under activity tab in standard ticket portal configuration
Using BREAK in For each in Flow Designer
Hello Experts, Just a generic question. Can we use break in "for each item in" in Flow Designer ? Because I can see that even if the particular record is found in a certain iteration, it is still moving into the next iteration till the last one. But...
Consolidate multiple email notification in a single email
Hi, We have a custom application. When a task/record is overdue then it will trigger a notification to user. Let's say if the user has 20 task/record overdue then it will send 20 notification to a user in a day. Requirement is let's say user has 20 ...