in short - our basic form in SP shows incident number, priority, state, affected user, assignment group, assigned to, and short description. i need to add description...but can't figure out how. i know the widget being displayed is just "form" but c...
Is there a way to send out a simple notification to the authors of a knowledge article to let them know that their article is about to expire? If so, how would I go about doing that?
Hi. I am trying to run a report showing daily IMS count for the past 20 days. I am using relative condition. However the data is not showing the correct time-frame. I am expecting to see data between March 30 up to April 18 (Today). I have tried diff...
Hello all, I wanted to evaluate how other organizations are utilizing the Service Catalog for application access. We currently use a single catalog item that allow users to request multiple applications. (see screenshot) Current workflow: - Multi...
Hello everyone. We've hit a problem with refreshing date in a custom page that we've implemented in Contextual side panel. There is a custom page script that shows data. It works fine. But when you are changing in the record a field value that is cor...
Is anyone able to tell me where the fields being reported in the "Important Actions" is defined? See screenshot. This seems similar in functionality to the CMDB "Recommended Fields" (cmdb_recommended_fields) but I can't figure out where it's defined....
Hello @Ankur Bawiskar , can u help on this How can i fix the below error? "error":{"message":"Transaction cancelled: maximum execution time exceeded","detail":"maximum execution time exceeded Check logs for error trace or enable glide.rest.debug prop...
Hello. Looking for some advice on searching on changes to ensure they were implemented within the window. Right now I am manually looking at closed changes and comparing planned and actual times. Is there way to run a report that can determine if a c...
In our change module, if someone implements a change and go to the review state, the implementation and post implementation tasks are cancelled and are not mandatory. Is this standard practice? Should these 2 tasks be required to be completed if ther...
I need to know if there is a possibility of accounting for reopened tickets. I need to measure this and would like to know how. Thank you!
Hi, When using a List field in the platform view (not the service portal), is it possible for it to have slush bucket functionality to enable multiple items to be selected? Currently, a person has to keep on clicking the magnifying glass to add item...
Hi All, Need a quick help, I am unable to see Credentials and Connections module under IntegrationHub. Is it related to any role that I am missing. Regards,Sandeep Raj
Hi, I have installed the Universal Request plugin.Nevertheless, the tab Universal Request Config disappears immediately after I have opened a Catalog Item.
Hi, I'm quite new to SN scripting so would appreciate your help on the below. On a record producer I have a very simple MRVS with just one column for email addresses (they are external to our user db hence I cannot grab them from the system). For th...
Hi Folks, Can someone help me understand why there are different survey notifications? I've always understood that "Survey User Invite" to apply to all surveys in the system, but now I am seeing specific ones for incidents are available. How would I...
