ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

limiting characters

Hello,I've implemented a catalog onchange client script that effectively limits users to entering a maximum of 10 characters, which is functioning well. Presently, an alert is triggered only when a change or action is performed on the form. However, ...

PK14 by Kilo Guru
  • 1919 Views
  • 7 replies
  • 3 helpfuls

How to add Interaction Records In Service Portal.

 Hi All,I am new in coding. I want to add interaction records in service portal.  If I created interaction for user X then I want to show only those interactions in User X self service portal inside My Open Incident widget.please guide me.

Service Portal.PNG
USER_1234 by Tera Contributor
  • 993 Views
  • 2 replies
  • 2 helpfuls

Email Notifications are not sent to users email id

Hi, I am trying to sent an email when an event is trigerred and it is working fine but user is not able to receieve any of them.So I checked in emails section and it was in the sent-ready mode not in sent. Then I checked my Email properties module an...

Emails.PNG Email Properties.PNG

URL export is not working with JSON

Could someone please explain why the URL export functionality doesn't seem to work with JSON format using the provided examples? Link 1 : https://<serviceNow-instance-name>/u_sn_sm_finance_request_list.do?XLSX&sysparm_query=company.u_delivery_center%...

Akshay03 by Kilo Sage
  • 1083 Views
  • 4 replies
  • 2 helpfuls

Add dynamic hrs to current date and time

Hi Team,  We have a due date on RITM ticket, there is Hours variable with integer type contains dynamic values. based on Hours variable value, we need to add hrs to current date and time then populate in due date. for eg: Due date = Hrs + current dat...

Ash41 by Kilo Sage
  • 486 Views
  • 4 replies
  • 0 helpfuls

Resolved! reference qualifier conditions based on form view.

Hi experts,We have a requirement to apply reference qualifier for a reference field based on for form view. We have 2 views for location table say A & B. The reference qualifier specified on the Dictionary entry should be applicable only for view A a...

si21 by Tera Guru
  • 838 Views
  • 5 replies
  • 1 helpfuls

Event fired but notification not sent in servicenow

Event fired but notification not sent in ServiceNow, please help me resolve.Created an event in event registry, and called in scheduled job, event is successfully triggered but notification not sent.Event Registry:Notification:Event triggered success...

Sruthi17_0-1692960831507.png Sruthi17_1-1692960859253.png Sruthi17_2-1692961273977.png
Sruthi17 by Kilo Sage
  • 735 Views
  • 4 replies
  • 3 helpfuls

getting import log error

Hi Team,I am working on SSCM integration connector I am able to fetch data but in import set i am fetching too much error which is related to payload. How can I resolve it.please help me 

lucky24_0-1693196189465.png

Additional comments on ritm

Hi all,I want to do these two things when onHold Checkbox is checked on sc_task form:1) Make Additional comments as visible and mandatory2) Shows the "Additional Comments" as long as the checkbox "on Hold" is checked, (non mandatory after first chang...

pandeyved by Tera Contributor
  • 957 Views
  • 4 replies
  • 0 helpfuls

Create multiple RITM dor a single REQ

Hi team, I have a catalog item, where user will attach an excel attachement. this excel file will have the details/columns such as first name, last name, date of joining, city, country.Now once the user attaches the attachment and the catalog item is...

Kalyani35 by Tera Guru
  • 359 Views
  • 3 replies
  • 0 helpfuls