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Resolved! Change Date Format in only for specific notification

Hello everyone,We have a notification for the Change Request table that requires a modification. In the email body, the CAB Date field should be displayed in MM DD YYYY format exclusively for this notification. Currently, it is showing in the YYYY MM...

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Aditya37 by Tera Contributor
  • 1097 Views
  • 4 replies
  • 3 helpfuls

Resolved! Incident Assignment group reference qualifier

Hello, I would like some help regarding the Incident form set up.I've been stack on this for a couple of hours now, I cant find the correlation between the sys_user_Groups and the Assignment groups of the Incident form.All I have found is in the dict...

Issue facing on after insert business rule

I am trying to fetch single email from sys_email_log table. Script: updateCounter();function updateCounter() {var logGR = new GlideRecord('sys_email_log');logGR.addQuery('email', current.sys_id);logGR.query();    if (logGR.next()) {        gs.info("I...

Ap_1 by Tera Contributor
  • 422 Views
  • 3 replies
  • 0 helpfuls

Resolved! Gen AI search in documents the resolution

Hi guys,do you know how it is possible through Servicenow to use the generative AI for finding into attached documents the resolution to any incindents or problem?Thank you in advance.Best regardsFrancesco Mineo 

How to create Service Order Model record

In PDI, when I try to create a new Service Order Model record, I get the message "There are no application installed! Either install a"Service Management application or create new one" is displayed. I have "Service Management Core" installed, but wha...

kitaidai by Tera Contributor
  • 662 Views
  • 1 replies
  • 0 helpfuls

Hiding an Assignment Group based on group membership

I've been asked to make an assignment group hidden except from our Service Desk group. Any ideas on how to achieve this? I've seen lots of things that recommend using reference qualifiers and it appears that if statements can be used, but my syntax m...

Need help with regex on an inbound email action

I have never used regex so need some help please on an inbound email action.  The inbound email will be from the same email address but the contents of the email will contain the ref number which will look like this on the email body Version Visit Em...

Community Alums by Community Alums  
  • 723 Views
  • 4 replies
  • 0 helpfuls