Hi team, I have a catalog item, where user will attach an excel attachement. this excel file will have the details/columns such as first name, last name, date of joining, city, country.Now once the user attaches the attachment and the catalog item is...
Hi All, We have Description field o the incident form and its type is String.We have another field HTML Description and its type is HTML, where we are copying the Description into HTML Description field using one UI ACTION.The issue is when we copy t...
Hi Team when we are impersonating with non-fulfiller user it's redirecting to portal page but if that user getting the link of fulfiller view non-fulfiller user are able to see the fulfiller view as well. Anyone have any idea that will be helpful how...
Hi, I have a requirement, when a Knowledge Feedback record is created, if that record does not have any comments mentioned in it (in the Comments field), then the system will close that record after it has been opened. Auto close feedback that do NO...
Hi, ServiceNow Community,I am an aspiring ServiceNow Developer and I am facing an issue. I made a Customer Issues table, extended from Incident table and built as per a sample user story I am working on. I have attached images of admin_side and user_...
HI Team , I am creating a report which we need the below conditions Number of cases created and resolved by each agent by agent .help me with the conditions please
Is there a way, using Flow Designer, to change a catalog variable's 'Required' flag? I have some catalog variables that are not required or wanted from the user making a request, but that need to be set by the assigned ITIL user during the fulfillmen...
Hi All, We have few categories and subcategories configured on one table with same name, but if we try to send category on to change_request form system is picking subcategory instead of category but category field should not allow subcategory value ...
We have a challenge with group information that is hard coded into each KB article for our Service Desk agents (through Agent Workspace). All of our articles used by them have a "Resolver" section which includes support group names so they know how ...
Hi Team, I want to create a New workspace which is same as Service Operations workspace.Any best ways to clone the existing Service operations workspace, so that i can modify accordingly. Regards,Teja.
Hi Friends, How to achieve it ?
Hi , I need some help in placing this help text "Enter the name " - within the field in a reference field to User table . once we select any values it gets removed .
How to know the instance Time Zone ? Specific to instance Like DEV instance ?
Hi Community, We got a new request where we needs to bring additional data field of "Serial number" added as a searchable field for the Configuration Item. When user click on configuration item field in change or incident form serial number is not vi...
I want to display the catalog choice option based on user's selection on form's SCTASK description. I tried with look up record but it is displaying any random record and not what user has selected. There's one field in my form when user selects that...
