Hi All, we have enabled a new field and its type called html and whenever if any image is attached in this field it is automatically attaches the respective image from html field to the sys_attachment. Does anyone know which is the OOB setup is runni...
Hello All, I have a requirement where I am attaching SLA on sc_request (Request Table) where the Start Condition is "State" changes to "Work In Progress" and the Stop Condition is "State" of the Catalog Task changes to "On Hold". How can I achieve th...
How to add an Option / radio button Field in Form Personalization?Currently following Field Types are available:Type:ChoiceColorCurrencyDate-TimeDecimalDue DateDurationHTMLImageIntegerJournalListPriceReferenceString SuggestionTimeTranslated HTMLTrans...
Hi, I have a catalog item with one multi row variable set.I want to create multiple requested item based on number of rows in the MRVS.Suppose there are 3 rows in the MRVS, then i need 3 requested item tagged under one request.How can i achieve this?
Hello all, I have been trying to set different landing pages on SoW (Service Operations Workspace) However, when It comes to SoW Tier 2 / 3 Landing Page, I am unable to select user criteria under user criteria Inclusion related lists. Please refer t...
Hi All,I have a scheduled job from where i am triggering an event and sending parm2,i want to use this parameter in my email script to glide data from incident table. gs.eventQueue("eventname","current", parm1, parm2);now i want to use parm2 which co...
Hi , I have a before query business rule running on request tables , it will restrict the the user for a specific group to view the records . but when the user is requesting item from service portal it pop up a message request not found for the user ...
We are starting to use our Asset mgmt. module and I would like to import an initial dump of 600 assets (laptops & printers).I will be doing an import however I think it may have to be done as 2 separate imports. I noticed the Hardware Assets form (al...
I have a Script Include/Client Script that adds 27 months to a date field, the problem is it changes the date format to 2023-09-12 instead of 09-12-2023. How can I update the client script to show the correct format?
We we get some mail from servicenow instance the sender of the mail displays as IT Service Desk <dev*****@service-now.com> . How can we change the From whom the mail was sent??
Hello Team, Can anyone suggest how to achieve this requirement?If the approver = created by user(Requested for) then they should not be able to approve the request.
Hi All,I want to work with field 'State' in Incident form:Currently no matter which state is chosen, I can choose every available option - 'In progress', 'Resolved' and so onI want to change choices in 'State' field depends on currently chosen value ...
Hi Team,I want to give read access of private ticket to user who has ad role. Private is check box field on incident form.I have created one group and Add one user and one role "ad" to that group.I have created one read ACL incident.None with conditi...
We have three variables in a catalog referring to three different tables, for example1st variable- should populate list from pillar table2nd variable- should populate list from roles table3rd variable- should auto-populate list from responsibilities ...
Hi, hoping for a quick solution.... We are using CAS authentication for all of users. We have a configured the system so that if a user as no role in servicenow, they will be taken directly to the portal. If they have any role, they will be presented...
