Hi All, Need help!! I have a requirement to calculate the lead time for the change request, I have 3 levels of approvals(technical group, CAB and PCB approvals) Lead time : The difference between 3rd level approval requested time and the planned s...
I have a standard change template created via record producer. I want to create the standard change via REST API explorer. Can anybody help me with this. It is real urgent.
Hi All,We have a requirement to create separate task for each option selected in the list collecter and also set assignment group. List collector is referencing to "u_list_collector_table" and we have a reference field(Assignment Group) in this table...
Hey guys I have spend sometime looking into adding dashboards onto agent workspace and I seem to have found how to create a new one. Is there a way of taking an existing dashboard and adding it/converting it to a dashboard that show's on agent work...
Hi Everyone, Requirement is to integrate service request between two instance like when we create service request in one instance it should also be created in another instance as well along with its RITM and catalog task. Thanks in advance for your ...
Hi, I am working on configuring our Problem Module. I am able to assign Problems to a Group, however when I click on "Assign To" the members show up as blank. I am able to use the same Group for Incidents and assign the Incident to an individual in t...
I have one field in an Record producer which is a drop down field. The values in the field comes from an reference qualifierNow I have an another field which is created. The requirement is to auto-populate the above mentioned field, and it should onl...
How to get attachment of incident record and convert that to base64 in scoped application.
I'm trying to get Incidents to create calendar events similar to when Change Request tickets have the planned start and end time fields filled in. On our Incident form, I have a field "Scheduled follow up" that when true, makes the "Follow up" and "...
For Rome version system we have installed "com.snc.external_user_self_registration" plugin for External User Self-Registration.Now we have upgraded our system to Tokyo version. Can we need to install "com.sn_external_user_register_v1" plugin for Exte...
Hi All, I am not able to find any docs or links in community for ServiceNow Integration with Avaya phone. Any links to docs or videos would be really helpful. Thanks and Regards Sajith
Has any one done integration with Service now and Clarity?@Ankur Bawiskar @Community Alums
Hi All, I need to pass the instance name in the subject of the notification how this can be achieved ?can we do it in what it contains option or separate notification email script? below is the existing notification email script for body (function ru...
Hi Team, We recently updraded from SanDiego to UTAH. before there was no session time out prompt, now all can see time out session. I checked settings I could find the property 'glide.ui.session_timeout' is set to '60' I checked Support KB saying I...
Hi All, Below 2 blocks will be executed in a scheduled job and trigger the events, now in both blocks we have a set of different conditions and calling the events and both the block's event name is the same as below. now after this, we have a notific...
