Hello All,I have a requirement to make anything entered/inputted into my newly-created Description field on the Interactions form to carry over to the Description field on the Incident form, when the 'Create Incident' button on the Interactions is cl...
Hi Developers,I have requirements,1. When user raise a catalog item in that added any attachment, the attachment is updates in REQ level.2. In REQ level, approver added work notes or attached the attachment, these updates in RITM level ( portal level...
I have a variable in our SP with type as Custom with label and associated into a widget. Whenever a user selects a specific service request menu, this widget will be displayed to download the specified application form. See widget code below. We have...
I set up Okta Authentication SSO, but the login method does not switch.I entered the settings for Identity Provider on Snow as well.Can you think of a reason why local user ID authentication is still used instead of Okta authentication?
Hi All, We have 3 inbound actions for the legal space application. (custom Application) We'd like those inbound actions to remove images from the email. We had tried to implement this be referring some community post i.e. creating system properties b...
Hi Team, I have created a notification on sc_req_item table and in email script i have given to print current.short_descripton. I need the short description of RITM to be visible on notification.But when i create request , given short description as ...
Hello guys, I got rather a special wish from our customer. We got a requested item where the users are able to create, update, retire, etc... an user record in the AD. There's a flow with AD integration, everything seems to be working alright except ...
Nom noms
I have one requirement where after the manager approval is done, the user id selected on order form should be added to AD group and the request should be closed. The mail id for the AD group is provided, but it is not available in the developer insta...
below is the cascade filter created. Below is the target table record. Below are the tags I've added on the incident records. But it is not filtering the records. Below is the dashboard output. Any suggestions on achieving filters based on tags...
I have a Custom scoped application where start and end date fields(Date and time field) were created, I was trying to calculate the duration between them and set it to Duration field. For some reason it is not working if start date and end dates are ...
Hello, I'm working on the ITSM implementation course, and I seem to have hit a roadblock with the Change Models task. Any assistance would greatly appreciated. Thanks.
I need to hide a group record that only users that are members of a specific group can see this record. Other users cannot see this group record, but they can see others.
How to create health check reports for Operational health check report prior to country opening hours and for 2 shifts for global services.
Dear all,Please help me choose one of the following a question below: - When working on a form, what is the difference between Insert and Update operations? 1. Insert creates a new record and Update saves changes, both remain on the form2. Insert cre...