I have a requirement to allow 4 groups to access the Incident module only so they will need to be able to create, and process as a normal itil user but access to no other modules. I've given the groups an itil role as I assume this is still needed bu...
Hello Team, I am exploring guided tour functionality for the first time and creating a tour to show the service desk agents how to play with Filters/Advance Search in any application LIST view. Also how one can setup their queue and fetch different k...
Hi , I have tried onChange client script when field value is changed then name value pair field will be read only but after form has been submitted then field will be non read only , I have also tried UI Policy and Dictionary but it also not working ...
I want to Auto populate one field value from "xyz" table to incident table field and the record for that "xyz" table is created through a hyperlink. How can I achieve this thing from script? Please suggest some ideas. This field value I want to auto...
Hi to all, I wanted to get from a table application, the value of on column by which I check the state true or false of the column, while this table application is referenced in a field of my catalog item. , let's say the column nam is u_purchase_lic...
org.mozilla.javascript.EvaluatorException: GlideRecord.get() - invalid table name: null com.glide.script.RhinoEcmaError: Cannot find function getRecord in object These two error logs being created in the system. Did anyone come across these errors, ...
Hi, I have a widget for ticket view where I made some changes to edit the field called 'customer reference id.' However, currently, this field is only viewable and editable when it has a value. I would like the field to always be visible, even when i...
Is it possible to create a flow that if you check a certain field in CatalogItem, another catalog request is submitted? I want to use Flow Action from a catalog request to submit another catalog request.
Hello everyone,I'm planning to work as a ServiceNow developer after 3 years; that I couldn't work due to personal reasons. Any advice would be greatly appreciated. I have ServiceNow certified implementation specialist and ServiceNow certified adminis...
Hi, The regex validation in the below code is not working. could someone please help me on this . var nonPrint = "123Test*input";gs.print('nonPrint1'+nonPrint);var regex =/^[0-9][0-9]*$/;var s = nonPrint.replace(regex, '_');gs.print('nonPrint2' + s...
Hello Everyone, I am looking for ideas and hope you can share your experiences as well. Fulfillers are reaching out to me asking how they could communicate with affected users from the incidents associated witht the problem ticket. I know we can comm...
Hi, I need to add the below variable into the below table for a particular catalog item but it isn't available to dot walk to. Is there another way I can achieve this? Do I need to create a DB view and if so, what tables? sc_req_item: Need this v...
Need more details of this property - glide.xml.entity.whitelist How it works, and what should be the values.
I have the Microsoft Sentinel Plugin installed for the bi-directional sync of incidents:We are seeing an issue where sentinel is updating ServiceNow Incidents after the close. Multiple times. (Like hundreds of times) We have an Incident state of Res...
Hi All,Before updating the RITM work note I need to check if the work note contains "ZjQcmQRYFpfptBannerEnd" and if so i need to eliminate this and pass it to RITM work note section how this can be handled?Note: skip value logic is already working in...
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