Resolved! Can someone explain withhow CallBack function works?
Willing to learn how CallBack function works. Please help with an small example and explanation of CALLBACK function. Also please help for explanation without getReference.
Forum Posts
Resolved! how to use if inside while loop
Hi All, My code is just updating the else condition if the value is matched. i want to give the error message as well.var server = request.split(',');for (var i = 0; i < server.length; i++){var gr = new GlideRecord("u_server_details");gr.addQuery("u_...
How to customize OOB copy Incident UI Action
Hi all,When we click on OOB Copy incident UI action it will create new incident by copying some field value from old incident form. In our case the assignment group field value also got copied from old incident to new incident from, but the assignmen...
Add group users to CC in email client template based on Incident Assignment group
Hello All,I have an requirement to Populate CC on email Client template based on Assignment group of Incident and this is alone for Single group (Database) , So if incident is under database group and when we use email template there we need to popul...
Resolved! Passing a value via URL into a record producer
I am trying to populate the description variable on a record collector form from an external URL. I am able to do so on a new Call form with the following URL:https://<instancename>.service-now.com/nav_to.do?uri=new_call.do?sys_id=-1%26sysparm_quer...
ua_app_usage
Hello, ( ua_app_usage )table, will it capture catalog items, order guides? Thanks in advance
Resolved! Email Received field on Incident form
Good Morning, I am reaching out for help with the code below. I have been asked to create a custom field on the Incident form that changes to "update received" when incident receives an email. The field is automatically on update clear & when someone...
ITSCM / BCM (Business Continuity Management) templates
I was wondering if anyone has seen any sort of business requirements template that could be used in a business analyst perspective to provide when gathering requirements for building out items in areas like the BCM (Business Continuity Management) I ...
Resolved! Remove or Deactivate Survey Answer
We have surveys that we send out with one of the questions being a simple Choice selection question. Our issue is that we need to remove one of the options from that choice selection list. I don't see a way to deactivate just the answer, only the who...
String to List Collector in Flow Designer
Hi All,I am attempting to create a flow that will take a comma separated list of sys_ids and call a catalog item with that information. The list would be populated into a List Collector in the catalog item. I can't seem to figure out how to convert t...
Get only date value from date/time field
I have a Date/Time field which has value like 2006-10-12 23:17:30I want date alone from the field as i don't want the time appended there. Only 2006-10-12How to get the value from glide script (server side) ?
Catalog item is no longer available or is not available to you
Hi All, I remember in previous versions if a Catalog item was not available to a user based on Roles or User criteria, the page used to advised the user something along the lines of " This catalog item is no longer available or is not available to yo...
Resolved! How to add more "on hold reason" choices in incident tickets
How do you add more "on hold reason" choices in incident tickets?
Prevent deletion of attachment once the incident is submitted
Hi Team, I want the end users to prevent removal of attachment only once the case is submitted,They should be able to add an attachment and delete it before the case is submitted,but should not be able to delete it ,once the case is submitted in serv...
I want to add a UI Action on my Incident form to create Story
Hello All, I would like to add a UI Action button on my Incident form, to create Story (rm_story). Once the Story is created, I'll want the Story number/record to be visible on the Related List Tab of the Incident. ALSO, I want the created Story to a...
