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I have encountered an issue with the Due Date field not populating (is blank) within the Catalog Task record. Via the Item View, the Delivery Time was set to 5 days. This is shown correctly for the Delivery Date section of the Catalog Item view, as

I created a new Catalog Item I have encountered an issue with the Due Date field not populating (is blank) within the Catalog Task record. Via the Item View, the Delivery Time was set to 5 days. This is shown correctly for the Delivery Date section o...

ram57 by • Kilo Contributor
  • 1304 Views
  • 3 replies
  • 0 helpfuls

Microsoft Azure Translator

Hi all,I am attempting to implement dynamic translation with my Azure account on ServiceNow. I have followed the provided documentation for configuration, but I am encountering an issue where it is unable to perform the translation. I have also revie...

SLA schedule including public holidays and weekends

Hi all, I am trying to configure SLA schedule to run on Weekdays 7-8 and Weekends & public holidays 9-5. Not sure if this configuration is correct or not. Appreciate if someone can advise on this below schedule.   Thank you.

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psyherin by • Kilo Sage
  • 8328 Views
  • 13 replies
  • 0 helpfuls

How Does an Assessment Answers calculate the Score in Demand?

I have been tasked with creating a new Assessment for the demand screening process to replace the OOB one.  This one will contain questions related to Business Objectives, IT Objectives, Company Objectives and Escalation.   I built the Metric categor...

terrieb by • Tera Guru
  • 1284 Views
  • 1 replies
  • 0 helpfuls

Unable to catch the redirect URL of a map report in update set

Hello community, I need help with the reporting module in ServiceNow. In fact, I am unable to fully export a map report using a redirect URL instead of drilldown under the Report structure menu. The report is exported successfully through update set,...

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Don_O by • Tera Contributor
  • 678 Views
  • 1 replies
  • 1 helpfuls

Resolved! Homepage search not showing knowledge base articles

Can anyone tell me why my homepage search widget is not returning any knowledge base articles as a result? It only shows me catalog items. In the screenshot we can a KB called "How to get on VPN" but when I search nothing comes up.   

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Resolved! How to change the color of the user added worknotes in the activity

Hi Team, There is a requirement to change the color of user added worknotes to blue or any other color. So that it can be easily identified which is added as system notes and which is added as user notes 

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Community Alums by Community Alums •  
  • 2401 Views
  • 14 replies
  • 0 helpfuls

ATF, Not able to submit the Record Producer

Hello Everyone, I am facing an issue while writing a test case using ATF module on Service catalog(Record Producer). I wrote a test case on record producer with 3 test steps 1) Open the record producer 2) Set Variable values 3) Close the record Produ...

Sreedhar3 by • Tera Contributor
  • 3247 Views
  • 7 replies
  • 1 helpfuls

Resolved! How to set Validation for end date in Record producer?

Hi All,Actually i have a requirement that , i have two fields "start date and End date", basically if end user select end date 10 days below from the start date , then we need to show error message on submit, user selects 10 or more than 10 days from...

Deepika61 by • Tera Contributor
  • 1231 Views
  • 5 replies
  • 1 helpfuls
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