HI Team, When change moves to scheduled state, it should wait till start date day.for example if start date is 24th and change moved to scheduled state on 23rd then change should wait till 24th and then automatically move to implement state.and now c...
Is there a way in to run a report that shows which changes went to a different state during a certain time frame? For example, I want to report on all changes that went from Assess to Authorize during a certain timeframe.
I set a back button in table form by creating in new ui action,, it reflected in my service portal . when i click the backbutton it will move to previous page highlighted page in below image. so help me how to write the script for from form naviga...
we have a requirement to create incidents or service requests using catalog item which has field called "type" request.we are able to create the incident , but the file that is attached on the form is not getting copied on the incident ticket that is...
Can we configure Impact and urgency in ServiceNow to have a Critical Impact and a Critical urgency?
Hello Community , Table API is giving empty response body via Service Account and works perfectly fine with regular user credentials. Any help is greatly appreciated. Thanks!
Is it possible to involve one level of approvals in change_task table.If yes, please help us with KB and steps to do it.
Hi Team, We have 2 groups Group A and Group B,Group B (Child)is child of Group A(Parent)Requirement is - Any member of Group A should be able to see all the incidents assigned to their group as well as its child group.And, Any member of Group B shoul...
I have 2 scheduled reports on incident & ritm table respectively and the data is sent through excel format. The user wants that the records which are there in the excel can also be seen in the email body.Is that feasible to do? If yes, how can it be ...
@Ankur Bawiskar / @Community Alums / guys I have configured one custom search configuration for my Catalog it is working with all the keyword matching except 'Application' keyword for example if i type in search bar in now mobile Keyword -> Applcatio...
Hi All, There is one issue with one specific user (its not with all users) where "locked out" in user profile is getting updated to true every 3 ,4 mins once . i made it false multiple times, even though after 3 4 mins it is making that field to tru...
Hello, Can we configure the @mention users in the journal input restricted to only few roles.Example: I want only people with sys_approval_admin role to be able to get tagged in incident notes field . Any user will be able to mention users with only ...
Hello All, Getting below error when trying to disable 'Collect Breakdown matrix' field in the indicator 'Number of CIs Installed' Error message - Indicator Source Facts table and Script Facts table must have the same value How can this be resolved?At...
Hi All, Has anyone recently implemented Badge Reader Integration- Walk-up Experience? 1 .Would like to know if OOB works or requires lot of customization?2. The support of the USB reader is only the one that is mentioned in the document right? Which ...
Hi All,I have a catalog item which have 3 variables.If we type any texts in 1st variable, it will search in "kb_knowledge" table which body contains ast variable texts.I would like to populate the above in a type of variable where it will show numer ...
