read only roles for email logs and ability to view interaction record
Need Access to report on interaction recordsRead-only role to incident email log
Forum Posts
Records are showing empty in approvers list
The approver can't see some of the records in the approvals list table , which are all related to knowledge articles. i am attaching the screen shots . when i click on the "requested" for empty records then it shows the records like in the second sc...
Resolved! Integration Hub Sending Wrong Date/Time to Exchange Online
We have an integration with Exchange Online that provides a catalog item allowing customers to set the OOO message on behalf of other users. This is working as expected except for the time the OOO message is supposed to start/end. Our instance time z...
ServiceNow and Power BI Integration
Hi,One of the requirement we have is to present ServiceNow data into Power BI. The option we explored is Table API which works fine with Power BI. But the issue is that we would like to have incremental data from ServiceNow and not whole data set on ...
Which role need to add for read only email logs and ability to view interaction record
Need Access to report on interaction recordsRead-only role to incident email log
Red Asterisk Background color on tab : Vancouver
After Vancouver update, some of our CSS settings have been changed and I need to know how can i revert it.We need to remove the background color Red which has appeared when requesting an order guide item, can someone please guide where i can remove t...
How to show related options in drop down field
Hi , Can anyone help me on how to show only related drop down valuesI have one field called company which is string field in cat item, based on country we have given drop down values should display in one more field called reporting which is referenc...
Mirroring Field within Problem Table, into Problem Task Table
Seeking Help on a client requirement, I am new to ServiceNow and Scripting is something I am weak at. I am creating a business rule whereby the business_service field in Problem Table, needs to be mirrored into the Problem Task table. So when custome...
How to update the default ServiceNow email that displays as 'ServiceNow Sending SMTP' .
Hello Team, Please help me out need to change the default ServiceNow email that displays as 'ServiceNow Sending SMTP' . Thanks,Madhusudhan
Access to form based on group.
i have 3 groupsDirectorJunior and senior groupsif the user is part of director they should have access to see the cases which are assigned to director, junior and senior groups even though the director group members are part of junio /senior groups.i...
Show Display false field on List collector type of variable on catalog item
HI All, I have a catalog item in which for one of my variable which is List collector type I have to display a field but on the target table a different field is set as display true, say want to show Number but short Descript is set to true so on the...
How to check the requested for has ITIL role or not
Script include part : rolecheck: function() { var a = this.getParameter('sysparm_usr'); var b = new GlideRecord('sys_user_has_role'); b.addQuery('sys_id', a); b.query(); if (b.next()) { return b.role; } Catalog Client script : var c = g_form.getV...
Copy an attachment from RITM to Sc Task and Vice Versa
I have a requirement which should automatically attach an attachment to all sc tasks of an ritm and vice versa
Resolved! Recording incoming reply emails to closed cases
Hello SN Comm,Looking for some scripting help.. I have an inbound email action that I am looking to control a little more.as of right now, my current inbound email action is called HR Case Update. It helps control incoming emails to NOT change the st...
how to disable all show real time updates in dashboard widget
HeyI can hide the button from all users " show real time updates" in dashboard widgetAnd leave it exposed only to admins? and disable this option Default?
