ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

ACL requirement

Hi All, Need help for the below requirement.  we have custom table which is global and inherited from the task. here our requirement is we need to give access to field 1 and field 2 for an approver group. that means the approver group can be able to ...

Resolved! Change time series on report

I'm looking to report on an SLA's 'Business Elapsed Time', but the default groupings are too large (see screenshot attached). I'd like to reduce the intervals to '<2 hours', '<5 hours', '<8 hours' etc...  Can this be done?

Screenshot 2023-07-31 121312.png

Copy Sctask Variables to custom table

Hi All, I would like to copy sctask variables to custom table ,what would be best practice to do it and any example script will be helpful. 

Mahesh033 by Tera Contributor
  • 255 Views
  • 2 replies
  • 0 helpfuls

Ticket not creating when user not present in the User Table

Hello, I am trying to create email inbound action. when I am sending a mail from un registered user the ticket is not getting created. its getting created only when the user is present in the system. how to make the ticket created even the user in no...

Phani26_0-1690784776892.png
Kumar147 by Tera Contributor
  • 296 Views
  • 1 replies
  • 1 helpfuls

Get array from script include through query business rule

From a query business rule, we are calling a script include and returning a array of sysids through a function. I am unable to get that array in query business rule. Anyone please help me here. @Ankur Bawiskar  Please help us here

Nagasri by Tera Expert
  • 317 Views
  • 3 replies
  • 0 helpfuls

Resolved! Auto Populate Task Board

Any way to automatically populate Visual Task Boards?   I'd like to take any incident, task, problem, demand, etc.   assigned to a certain Group or Individual and have it automatically get added to a VTB.     Thanks.Jim G.

jimg_ by Kilo Explorer
  • 3515 Views
  • 9 replies
  • 2 helpfuls

Data Load in Asset table

I have a AQCC Name(u_aqcc_name) List type field(it reference to u_aqcc table) in Asset table and it holds one or more AQCC Names data with comma(,) separated. if I load data thru Transform Maps, if the AQCC Name exist(ex: AQCCTest01) it should be upd...

AQCC.png

Need to trigger an approval from the application server class

Can anyone please help me on the below query.We have a requirement from the customers in change request form if we selected CI related to the the application server class and it should trigger an approval to custom fields in the application server cl...

nikhitha24 by Tera Guru
  • 175 Views
  • 1 replies
  • 0 helpfuls