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How to add knowledge article link in RITM notification

Hi Team, We have one RITM notification and we are sending to requested for.We have one knowledge article "KB0025410" and we want include that link in our notification.How can we add link on that knowledge article in our notification, Please help me h...

lucky24 by Tera Contributor
  • 707 Views
  • 3 replies
  • 0 helpfuls

Look up select box variable in service catalog

I have look up select box variable taking reference from user table and lookup value field is user ID. when I search from user ID I am able to search the user. But when I enter name or email of user then I am unable to search the user.Is there any wa...

Remote Spoke Instance and Multiple Targets

Hello, I setup Remote Instance Spoke to send records from the source to target instance 1. However, I want to send records from the source to two additional target instances.   What steps do I need to perform for this to work?

User285335 by ServiceNow Employee
  • 1077 Views
  • 2 replies
  • 1 helpfuls

Integration to google api

we have requirement for integrating servicenow to google api for address verification,ex. we have two fields on service catalog item form 1. FROM & 2.TO both are referencing to location table. we are provided with URL and api key for google address a...

ServiceNow SFTP File Encryption

Hi All - We use SFTP Servers for uploading data into ServiceNow via transform maps. How can we encrypt a file in SFTP and Decrypt once received in ServiceNow?  Thanks!

Resolved! Query business rule to hide the records

here we have ritm records which needs to hide if the user is not part of "IT" team. we tried to hide through ACL but not working as expected , field are getting hide but not the complete record. here the ACL for reference: if(gs.getUser().isMemberOf(...

Roxi1 by Tera Contributor
  • 3966 Views
  • 16 replies
  • 1 helpfuls

Resolved! Issues viewing report

ver. Tokyo I have a published report that is supposed to allow Everyone view access. However, when a non-itil user attempts to see it, they get a blank list, and no on screen errors.The report is supposed to display a list of Groups associated with t...

reportError1.PNG reportError.PNG

Metrics on Specific Assignment group changes

Hi All, When the assignment group changes from ABC to any group, How can we create a metric for a specific assignment group for ex: The assignment group changes from ABC Group to any Group and add it in the report. I tried adding an assignment group ...

Deep_D by Tera Contributor
  • 1768 Views
  • 3 replies
  • 0 helpfuls

Link Tile in Service Portal

Hi, Is it possible to create a link tile in Service Portal and display it under particular category along with other catalog items. I don't want to display the actual catalog item however a link tile which on click should redirect to some page. Thank...