I have a requirement for our Service Catalog that if there is only one option in a a list collector variable we want the system to automatically pick that option and hide the variable on the form. I have not been able to find a way to determine how m...
ver. Tokyo I have a published report that is supposed to allow Everyone view access. However, when a non-itil user attempts to see it, they get a blank list, and no on screen errors.The report is supposed to display a list of Groups associated with t...
Hello, I need to create a report in which I can see to which groups a ticket has been reassigned to, during its active duration.In principle, I have created a report with the table Metric Element [metric_instance], and I have added the definition fil...
Hi All, How can we limit the rows in the multi-row variable set on the catalog form ? The number of rows should not exceed 5. Thanks !!
Hi All, When the assignment group changes from ABC to any group, How can we create a metric for a specific assignment group for ex: The assignment group changes from ABC Group to any Group and add it in the report. I tried adding an assignment group ...
Hi, Is it possible to create a link tile in Service Portal and display it under particular category along with other catalog items. I don't want to display the actual catalog item however a link tile which on click should redirect to some page. Thank...
Hello, I'm working on creating an email notification to trigger when a user gets mentioned in the activity stream. However, when I use ${URI_REF} and I preview the notification it list the Document ID and takes me to this page. How am I able to fix ...
Hi,Resolve Button is showing on the incident form in Service operation workspace and when I am clicking on this, It is asking for "Close code" & "Close notes" , I have provide the value (I have impersonate assigned to user and checked role) but it is...
Hello there, I have a need to add a list of departments onto a Catalog item, similar to the attached picture.I am pretty new with using ServiceNow and am unable to find a variable type that works like this. Is someone able to advise on a way I can a...
Hi,I've currently got a notification script set up to paste an ESS link if the user is not an ITIL user, but to do the opposite if they are. I was just wondering if there was any way I could change the script so that it's got the URL variable of the ...
Hi We have an excel file which creates records in alm_hardware table using transform map. Now we want to create two records in the target table from single row. Please let me know how it can be done. Appreciate your help!
Good Morning, I'm not sure which forum to post this in, but if it's not please feel free to redirect me. I just wanted to know if it's possible to search attachments in a single table and is there a way to store documents in ServiceNow.
Hi, When I promoted my catalog item to another environment. I noticed that the images were not displayed.After doing some research I created another update set and did a force update set on the correct images of table sys_attachment by looking up the...
Hi I have a requirement to attach a report to RITM through a scheduled email script. Thanks in advance
I would like to display a date 90 days from Today() on a form and use it in a variable in my catalog item.I'm assuming an "On Load" client script but can't seem to get the syntax right.Any assistance would be appreciated.
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