Survey: Need two conditions with same questions and different response options to show in one report

Hello - I have the following request:Create a customer satisfaction survey to go out everytime an INC is resolved.Requirements:-  6 questions- (with dependencies)- Depending on contact channel, 2 questions with have responses needed to be removed/cha...

Best Practice : Record Deletion

Hello Experts, I want delete records from a table which are older than 30 days . I want to have records of only last 30 days and not older than that. I want to the perform this action every week on Sunday. what could be the best practice to implement...

License utilization by user - Report

Hi All, Do we have any option to get the list of users who are not utilizing their fulfiller role on a period basis. Example:If user "A" has ITIL role but logs into instance on a daily basis but not utilizing the role "ITIL". Requirement:Is their a w...

Archive Rules not working properly

Archive run state is remains active for some archive rules. Please see the screenshot below.     Thanks in advance.

Made a custom widget for 'Add attachment' on a service catalog but facing issue in viewing those.

Hello All,I have made a custom widget for 'Add attachment' on service catalog but there is a issue I am facing that the attached items I am not able to view on catalog item view but can be viewed on RITMs.I want to view those attached items on cat it...

Pasted links to ServiceNow records appear differently. Is there a setting in ServiceNow to configure what is displayed?

When I paste a link to a record in ServiceNow, the Pasted result is different depending on the record I have open. See the example of an Incident vs a Story below. Is there a setting or configuration in ServiceNow to adjust the result? I would like t...

How do i find the cancel change request reason variable

I want to know where i can find the "Reason" variable , located on the cancel change request pop up  

Is there such a way to take a sys_id of an item/record and find exactly what it is on the instance?

I have come across code that references sys_ids numerous times.  These usually are on my demo instances through work but it would be nice to know how to instantly be directed to the record that has that sys_id.  Is this possible?For example, we retai...

What are the connection between the Service catalog, Product catalog and Hardware Asset Management??

Flow Designer - Date duration

 HelloWould like to get some help on Flow Designer please.We have a Service Catalog Item with a date field variable, from this date field we need to create catalog tasks 5 months prior to the date value, so if the Date field is October 1st, catalog t...

Users able to bypass mandatory field when editing INC state from list view

Afternoon, all! We have a UI policy that requires users to enter an "on hold reason" when place INC state to "On Hold." The issue we're running into is that staff can edit the INC state from list view and bypass the "on hold reason." Any suggestions ...