Hi, I am having a major issue with Portal search in one of my instances, I cant narrow down the root cause. On my UAT works as per design, once you search a specific catalog item, it displays the results and once you clicked, it takes you to the cat...
Hello,I need to change the price in the cart using catalog client script.I am using a text box to enter a value in it, and this value gets added to the price in the cart.Just let me know how to set the price using catalog client script.Thanks,santosh
Hi, Getting ready to go-live with On-Call Schedules. We are moving out of Excel files and into the application. I have a few questions on some of our scenarios: 1. Holiday coverage - We have a 3-4 different "shifts" for on-call. Some groups have a Mo...
Hi All, Do we have a variable of type number in servicenow catalog item OOB?? like here they should only enter numbers. Thanks
Hi All, I have created a custom workspace for a scoped application, we have only attachments section visible in the contextual side bar of a record page in the workspace like below.But in Service Operations Workspace, we do have Record Information an...
Thank you for your help. I am working on a requirement that when an unauthorized user logs into the service portal and opens my_request, only the records of the department to which he/she belongs should be displayed. We also need to determine if the ...
Hello! I am trying to get approval from the Product Owner of each software selected in a list collector. The list collector is link to the Software Model and the For Each action allows me to use the List but when I try to do a Look Up Record to try a...
Good afternoon - a couple weeks ago I triggered a fix script, then cancelled it. I went to the Transactions - All Nodes view and verified it no longer showed as running. Today I was sifting through the event log and noticed my log statement from that...
Thank you for your help. I am trying to implement a process to convert XML to JSON objects and insert users into the sys_user table. var xmlStr_multiple = ""; xmlStr_multiple += "<Names>"; xmlStr_multiple += " <Name>"; xmlStr_multiple += " <user_...
Hi all Just after a bit of script to help me update the SCTASK state out of Pending when the linked RITM is updated Thanks!
Hello, In the catalog item variables if the user selected the name i want to autopopulate the location and company both are reference field in the sys_user table. Can anyone sugget the scriptinclude and client acript to autopulate. Thanks in advance...
Hi Experts, I was trying to attach the files of incident record to record producer on click of UI button. I've tried 'GlideAttachment.copy()' which helps only from record to record, but not record to form. Can you please advise, how to make this work...
I have an existing flow that has RITMs/SCTasks that are currently in progress. I have made a few updates to the flow in Dev and am ready to push to production. My desire is to move the updated flow without altering the flow for any of the current in ...
Hi Experts I want to edit the close code field on my change request form if user have only the ITIL role and change request state is closed.Thank you.
Hello everyone, how can we delete or anonymize the data if an employee leaves the company or makes a request to delete the data. Who has experience here?
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