Hi All, New button on the Agent workspace list is not working. The user has access to create an entry in the table and was able to do so via UI16 but was unable to do so from the Agent Workspace List. It's not logging any console errors to debug furt...
How to transfer approval request from one user to another user using button.For eg:- I have a requirement were i need to transfer approval request from able tuter to alex.
I want to create a workflow, where manual approver to be added post the request item is created. Till the manual approver approves the request, the stage should be Waiting for Approval. As per business requirement no manager approval is required and ...
Hi All, We're upgrading to London soon, and we need to change or add columns to the Change Schedule chart. Instead of showing the Configuration Item and Duration, we would like to replace it with the TItle and Assignment Group. Thank you in advance...
Hi All, Is it possible to set a background image to always appear when creating a knowledge article with a specific knowledge template. i.e. you create a new article and it automatically sets an image in the background. Any help would be amazing, Tha...
Hello,I have a Catalog task in which we are pushing user approvals through run script in the workflow. When the approval is approved by any one user, the rest of the approvals go to 'No Longer required' which is correct as shown belowBut when the cat...
When we click request approval it jumps straight to scheduled instead of stopping at authorize and waiting for CAB approval. It says it's approved by "Risk Approvals" but that option is set as not active. Only the CAB approvals is active for normal ...
Scenario: I am Gliding a table for example 'incident', after applying query there are should be 10 incidents displayed.Expected output: All 10 record should be displayed one by one with required details.Output: {"Number": Incident1,"Category": cat,"...
Hello,I have users that are requesting to see their survey results. I know there are a few reports within the actual survey and I think these might be okay. Is there any way for me to give non itil users access to View surveys but only allow them to ...
Hi All,I had a request that as part of the change review process, when a change is submitted it should pick up the related impacted services based off the CIs attached to the change But the impacted services tab has No data when the change is submitt...
Hello All, I have configured agent chat for agent workspace.I want to change agent chat icon in to Button with name as: Agent Chat and want to add that button in to the footer left side of service portal . I tried to achieve that changing CSS of Virt...
Hello GuysSo I am trying to get the 'Edit' button on the incident -> Problem & Problem -> Incident forms on the CSM Configurable workspace.A couple of things I have tried:Created an action assignment https://www.servicenow.com/community/itsm-articles...
Hello Team, Need your help.Can anyone suggest how to remove duplicate stages from the flow designer?
Hi I want to create a button on the dashboard like "Groups" when I click on Groups it should show the list of records from a table. this customization can be done?
Hey Experts, May we know why is there a duration for stages that do not have any numbers set on it? Highlighted with yellow: (Completed / Complete Stages with 0 seconds) This is the duration set in Flow Stages. I observe that this is not the case...
