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Resolved! Need to create NEW User button in calls form

Hi, I have a requirement; in calls form I need to create a new button and the functionality is to open a new user record...Is it possible to do so.... like once i click the new button in calls form then new user form opens Note: Call is the table sim...

suuriya by Tera Contributor
  • 349 Views
  • 1 replies
  • 1 helpfuls

on-call scheduling

hi in on-call module these is a calendar showing i have shared the screen shot the phone number is coming from the mobile_phone field of user table i want that to point to different field custom one created in the user table the on-call number field ...

venkatasai1_0-1691735023448.png venkatasai1_1-1691735023099.png

Conditional coalesce script for sys_id creates record

I have a scenario on multiple coalesce conditions. So I created coalesce on the sys_id field(script)var gr = new GlideRecord("table");gr.addQuery("field1", source.fieldA);gr.query();if (gr.next()) { return gr.sys_id; // I tried with - answer = gr...

SANJEEV4 by Tera Contributor
  • 317 Views
  • 2 replies
  • 0 helpfuls

How to remove display value from Forms.

Whenever record is created the created is getting displayed on top of the form, I don't want to display anything there except the form name How do I remove it please do share if you have any pointers on this.PFB screenshot for reference.Thanks in adv...

Resolved! Restrict assignment Group

Hi All, Hi all,There are 5 groups:Level1: Group1 Level2: Group2Group3Group4Group5 In the incident form, assignment group field... Only the members of Level1 OR Level2 can assign tickets to Level2 list of groups otherwise it should throw an error and ...

SN_Learn by Kilo Patron
  • 797 Views
  • 1 replies
  • 0 helpfuls

Split function not working in script

Hello Team, I tried putting logs and got an error message 'Split function not working' "org.mozilla.javascript.EcmaError: Cannot find function split in object ". Script: answer = [];SwissTriggerApproval();function SwissTriggerApproval(){ var affCIs =...

Aps3 by Kilo Contributor
  • 1934 Views
  • 9 replies
  • 3 helpfuls

Autopopulate

When a user opens a catalog form  then automatically his username ,alias id, department , phone should autopopulated. How to do that in servicenow catalog forms.

User267 by Tera Contributor
  • 328 Views
  • 3 replies
  • 0 helpfuls

Understanding ticket SLAs in detail

I'm fairly familiar with how SLAs work in ServiceNow. In summary, SLA definitions are created for a particular table e.g. Incident, Problem, etc. and the calculated priority of the ticket determines which SLA gets assigned. However, what I am not ent...

How to Create New Related link in the Change Request

Hello Experts How to Create a New Related Option in the Change Request for Reference Purpose I have Updated the screenshot and marked the place. Please check once.   Thanks & RegardsSrinu 

RE.JPG
Sidhu9 by Tera Contributor
  • 1944 Views
  • 4 replies
  • 2 helpfuls

How to create New user button

Hi, I have a requirement, in user table we can able to see new button in list view right...How is that button configured...I wanted to replicate the same functionality need to create new user button....Where I can see how it is configured so that I w...

suuriya by Tera Contributor
  • 304 Views
  • 1 replies
  • 0 helpfuls