Resolved! can we move table one scoped application to different application table ?
Hi There, can we move table one scoped application to different application table ? if yes How ? many thanks
Forum Posts
Subscription Overview - Subscribed Users
How can you see the 'subscibed users' for product subscriptions, we are apparntly over our HR subscription (HR Enterprise Onboading - HR User v2) however there is no easy way to see which users or groups are subscribed.The 'Subscribed Users' related ...
CMDB tables with large data not loading
Hi, we have around 100 million records in our CMDB tables and it's taking a lot of time while trying to access any of these tables. We already have indexing setup, however it's not of a much help. Wondering how of the customer who have the large data...
Adding service fulfillment steps to Catalog Item
In my catalog items we use the Step Based request fulfilment flow. Is there a way to add Service Fulfillment Steps without using Catalog Builder? I know that this can be easily done in Catalog Builder but I'm trying to avoid using it because I hate h...
can we create a view specific list control?
Hi All,I want to hide new button, remove filter icon from the list view. Basically a read-only kind of list view. Can I use list control to achieve this or do we have any other functionality. Please suggest.
Resolved! Advanced work assignment
Hi Team,Can we use Advanced Work Assignment with Custom application. Seems with ITSM, HRSD, and CSM it is already available. I would like to know its possibility and procedures with custom applications.Thanks in advance.
Adding service fulfillment steps to Catalog Item
In my catalog items we use the Step Based request fulfilment flow. Is there a way to add Service Fulfillment Steps without using Catalog Builder? I know that this can be easily done in Catalog Builder but I'm trying to avoid using it because I hate h...
Workflow Editor - Vancouver
Hi All,Is it true that in the new version - Vancouver, it is not possible to use the Workflow Editor anymore? And if so, how will it be possible to maintain the existing flows? Thanks in advance
Linking a template to a knowledge article
HelloHow would i link a knowledge article to a precreated template when creating an incident from a knowledge articleYours sincerelyCarl BIG MAN Pearce
Resolved! i am unable to get the count of attachment
Hi Below is my requirementabove is the attachment data i have .. in this i need to get the details of type( how many records count in user & group) for this below is the script i written but it's not working var attach = new GlideRecord('sys_attachme...
Related to Performance analytics - Vendor Workspace management
I am not able to add the Formula Indicator in Vendor Workspace Management in the KPI Group.
Migrating Knowledge Articles from BMC Remedy to ServiceNow
Hi friendsWe are looking to migrate over 4'000 Knowledge Base Articles from BMC Remedy to ServiceNow.We already have the data from BMC Remedy stored in a XML-File.My question is, how can we import these KBA's from the XML-File as simple as possible i...
SCTASK
Hello everyone, I have a flow designer designed in a way that whenever customer fills the form in SP portal a RITM is created and then SCtask is created in the same RITM. My issue is I created a varaible lets say ex: Team and it's type is choice wit...
Scope of Knowledge Management
Good afternoon, I have a question regarding Knowledge Management. What content should be stored in a Knowledge Base and what should not? Based on documentation, I have found that, at a high level, knowledge is a support tool. This means self serv...
How to hide a field on the portal but needs to be visible on the RITM and SCTask
Hi all, I have two fields - Priority and comments that should not be visible on the Service Portal of the form but need to be visible when the request is submitted on the RITM and SCTASK form. I tried using a UI Policy but it does not seem to be work...
