Hello All,Whenever any user publishes a KB Article, a rejection email is sent at first, and then the approval process takes place. If the KB article receives the required approval, the article is then published. However, at the start, when we create ...
Hi There, can we move table one scoped application to different application table ? if yes How ? many thanks
How can you see the 'subscibed users' for product subscriptions, we are apparntly over our HR subscription (HR Enterprise Onboading - HR User v2) however there is no easy way to see which users or groups are subscribed.The 'Subscribed Users' related ...
Hi, we have around 100 million records in our CMDB tables and it's taking a lot of time while trying to access any of these tables. We already have indexing setup, however it's not of a much help. Wondering how of the customer who have the large data...
In my catalog items we use the Step Based request fulfilment flow. Is there a way to add Service Fulfillment Steps without using Catalog Builder? I know that this can be easily done in Catalog Builder but I'm trying to avoid using it because I hate h...
Hi All,I want to hide new button, remove filter icon from the list view. Basically a read-only kind of list view. Can I use list control to achieve this or do we have any other functionality. Please suggest.
Hi Team,Can we use Advanced Work Assignment with Custom application. Seems with ITSM, HRSD, and CSM it is already available. I would like to know its possibility and procedures with custom applications.Thanks in advance.
In my catalog items we use the Step Based request fulfilment flow. Is there a way to add Service Fulfillment Steps without using Catalog Builder? I know that this can be easily done in Catalog Builder but I'm trying to avoid using it because I hate h...
Hi All,Is it true that in the new version - Vancouver, it is not possible to use the Workflow Editor anymore? And if so, how will it be possible to maintain the existing flows? Thanks in advance
HelloHow would i link a knowledge article to a precreated template when creating an incident from a knowledge articleYours sincerelyCarl BIG MAN Pearce
Hi Below is my requirementabove is the attachment data i have .. in this i need to get the details of type( how many records count in user & group) for this below is the script i written but it's not working var attach = new GlideRecord('sys_attachme...
I am not able to add the Formula Indicator in Vendor Workspace Management in the KPI Group.
Hi friendsWe are looking to migrate over 4'000 Knowledge Base Articles from BMC Remedy to ServiceNow.We already have the data from BMC Remedy stored in a XML-File.My question is, how can we import these KBA's from the XML-File as simple as possible i...
Hello everyone, I have a flow designer designed in a way that whenever customer fills the form in SP portal a RITM is created and then SCtask is created in the same RITM. My issue is I created a varaible lets say ex: Team and it's type is choice wit...
Good afternoon, I have a question regarding Knowledge Management. What content should be stored in a Knowledge Base and what should not? Based on documentation, I have found that, at a high level, knowledge is a support tool. This means self serv...
