Hi,I have created a scoped table and have the process flow configured but when I skip the states and moved from 1 state to another. All the skipped state also is checked as completed. I do not want this to happen. I am using the below UI Macro. But s...
Why was known error removed as a state on the problem management workflow? It makes complete sense to be able to park records that have an unknown root cause in this state, attach the appropriate workaround/known Error KB article, and then one can re...
Hi,We have just loaded the new Standard Change plugin but we are having issues with setting up approvers.I have added the approval_admin and approver_user role to a number of users but each time we try to create a new standard change template we get ...
Hi Everyone, I am working on the Major incident management application in ITSM and got a requirement from the customer that if we can send the automated communication via email channel or MS Teams (already integrated for INC, CHG and SRM to chat with...
I am trying to add configuration item as part of the contextual search on an incident form. When I go to the table configuration in contextual search and add a search field I do not see configuration item.
Dear fam, We have a requirement to create a business rule on the approval table such that if the user is a VIP user then the respective request approvals should get triggered to their Executive Delegate User ( this is a custom field we have created o...
Hi All, Actually I want to disable disable "Add and Remove All " buttons from Multirow variable set of catalog item Please help me achieve this ThanksDeepika
Hello Experts, I am having query regarding what is the best way to provide a option to create a change request from the requested item. I know how to implement the above scenario through the UI Actions and through its scripts. Is there any other code...
Client Scripts for Multi-line Variable SetsAfter selecting variable A reference item in a variable set, I want to automatically input the value of the A-B item associated with the reference record into variable B item. This is why the OnChange script...
Hello all.I am relatively new to SNOW.Hoping to get some help with the following. Essentially, when I click on "My Groups Work" I can see all the assignment groups I belong to.When I click on the show/hide filter, I can see the groups I am in, simila...
We are trying to create a report from the incident_metric table and we want to count the distinct values from the "Value" field. However, we can't see the field "Value" on the choices. How can we add this field on the count distinct choices?
Hi Snow Expertise Team,was Looking out to know the complete process of Snow Licensing in a organization. Because i'am planning to get Snow Software in our Company .please would anyone connect with me. please consider this has high prioirty.
Hi All, I want to map one field named as 'end of life'.How can i map this field in Asset & CI .This field is available in alm_hardware table and cmdb_ci_hardware table. Please suggest. Thanks .
Hi,i have configured my quick link widget and everything is working fine. I want to finish the job by removing the following "quick links" header from the widget which is consuming space without giving any value to the layout. Can you suggest how to ...
Hello All, I am trying to extract 'Severity 3' text from below string however unable to pull it: START_REQUESTSUMMARY:Test incidentDESCRIPTION:Ticket created for Test User Test ticket /DESCRIPTIONREF:TICKET#234566CATEGORY:ISSUE_TYPE:SERVICE:ASSIGNME...