Resolved! All fields should be readonly once the state is changed to Closed Complete on catalog task
When state is closed complete, it should make all the fields read only.
Forum Posts
Resolved! Report showing all tickets raised by members of multiple assignment groups
Hi, I'm trying to run a report showing any ticket type (so I'm running this on the task table) created over a month by members of multiple assignment groups, I cannot see anyway to do this other than user the operator "opened by" and select all the i...
Getting Wrapped Conversion Error:The undefined value has no properties error in workflow
Hi All,I am having a script in workflow as below answer = checkMngr();function checkMngr() { var name = current.variables.Name; var usr = new GlideRecord('sys_user'); usr.addQuery('sys_id', name); usr.query(); if (usr.next()) { ...
I need to copy category from maintain item to RITM
Hi All, I need to copy category from maintain item ( sc_cat_item) to RITM ( sc_req_item). Please suggest. Thanks all,
Show underline on the Short description of Catalog Item in Service Portal
Hello,I have a requirement where I need to underline a part of a short description of the catalog item on the Service Portal. Is it possible? If it is so, how can I do that?
Unable to rearrange the action bar in Service Operations Workspace
Unable to rearrange the UI actions in the Action Bar in Service Operations Workspace. When I change the order of the UI actions, it only changes it in the Agent Workspace but it does not change it in the Service Operations Workspace. Does anyone have...
How to define homepage for impersonated user?
Hello,After deactivate the "Service Operations Workspace" (SOW) in our instance, when we try to impersonate some user, the "homepage" is set to: <instance>.service-now.com/now/sow.That is, it's defined to go to SOW Homepage, but as this Workspace is ...
Configure API credentials for OpenAI
Hello All,I was testing the translation function of Generative AI and it outputs an error as shown in the attached image.I have set up the API credentials information for OpenAI.Please let me know how this issue can be resolved.
Change in two step, but not use the template
Hi, We want use the "standard change" by using Template, but we have an issue, change can be created with template but some fields could be not settings (mandatory fields) because using template create a change object when apply the template model, a...
How to update the form after it is submitted and the existing workflow only has to be used
Hi All,I am having a record producer where it is creating a record in table "x_test".Once the form is submitted , I want the users to allow for updates to questions after submission, and form still be submitted. It reduces the need to complete a sepa...
Report_view ACL
I am currently trying to analyse my Report ACLs between my Dev and Prod instances.i have one group of users that can see the reports in one but not in the other.the report are identicalthey have the same roles and groups attached to their profilesi h...
SLA breach
Team , can you help me why the SLA got breach ? after checking the case, it looks like the case SLA is not breached yet:We can see here in the case SLA, there is still time left to breach the SLA and Has breached is set to false.but we are getting no...
Unable to get header parameters for a GET request
I am trying to get a token value form the header parameter of a GET request. But when i try that from 'Test' related link of the HTTP method of REST message, i get this error in 'Response' and nothing in parameters. Also when i try calling the reques...
Remove matching entries from an array
Hi All, Requirement:I have 2 arrays.array1 = ['Software', 'Hardware', 'Service Catalog']array2 = ['Technology', 'Governance', 'Hardware', 'HR', 'Service Desk', 'Service Catalog', 'Software'] If whatever present in array1, is matching the names in arr...
