Hello community! Hope everyone is doing great.My query is when I am capturing updates related to choice value ie "Choice list" in update set. when I move the same update to QA it is taking more than usual time to commit successfully i.e. 20-22 mins....
Hi, Restarting a workflow is creating a new workflow context is this a expected behavior. Scenario is that request item was completed(workflow also completed) and workflow was updated. After which the request was reopened again which caused both old...
Hi,In the workflow "Wait for condition" activity is not moving further.Expectation : It should wait till the RITM state changes to one of closed complete (3), cancelled(4) or closed skipped(7). once it meet the condition it should move to next activi...
From a query business rule, we are calling a script include and returning a array of sysids through a function. I am unable to get that array in query business rule. Anyone please help me here.
Dear Experts,My requirement is if the user has MX_PORTAL role then he should be redirected to "sp_blau" and if not then "sp"So I did changes in the SP Entry page scriptRedirection is working fine, but when the user manually changes the URL to https:/...
Hi All, I am getting users list from ABCDEFGHIJK group(which is a Owners group) and for those users i am adding them to u_group_manager field for which all groups they are part of.While adding, if 2 users are part of same group then its updating the ...
Hi All,I have a requirement to set the restrictions on a variable type on the RITM level and SC Task level.Variable name : Type By default when a catalog item request is submitted RITM is being assigned to Group A. So, Vairable "Type" should be only ...
After upgrading UTAH version , some catalog items upgrading automatically by System for below items, we didn't set any recurring priceplease help me how to sort out this issue#service catalog #catalog items #price
Hi All,How can I find the Edit option details in Knowledge in global search? Thanks!
Hi Team , We have set up a SLA for one of our CSM Process , but I can see There is a 2 SLA getting Attached , I am not sure what condition exclude the attached diffent SLA .We need to Exclude OTC resolution when i check that SLA , dint find what cond...
I was modifying the client script to achieve visibility of some widgets and hide some in my work and my teams work . Need suggestion if apart of client script we need to have EVAM id updated to segregate widgets on my work and my teams work for servi...
Hai All, I have an Question That on the page of Service Portal Can We change the Place of the Chat icon. How Can we Replace it Please Help me On this I am new to this . Virtual Agent
Hi all, We just had a user report this to us. The attachment dialog is displaying a "Encrypt with Module" dropdown that we do not want to expose to the end user. I cannot figure out where to go to hide this element. Thanks in advance.
I am wondering if there is a way to set up Knowledge to allow a user to search for an article within a specific Base. When a user accesses our knowledge portal they are only able to search through all articles all at once and then have to filter afte...
We are trying to research LDAP Integration with ServiceNow ( not to import data from LDAP )This is for Adding or Removing users using workflow activities & Mid server script files , just like we do for AD automation for adding/ removing users to AD g...
