We have a person that has left the company so we updated our on-call rotation and removed the person. We have one group with one rota and one calendar. When we removed them as a member of the roster, the schedule got removed all their entries. We did...
Hi All I have an on-call rota set up for duty managers and this rota had 6 members in, all with a weekly rotation. One of the members has now left the company, and i want to know how i can change the rotation to not include this person from a particu...
When a ticket is submitted using a record producer, Record producer variables will be Read only on the ticket Form. I want these variables to be editable for the users who are part of the current Assignment Group.Please suggest.
Hi,Is there a way to restrict the OOTB Copy change option to stay on the new change record upon Save.The OOTB behavior redirects to the change record being copied upon click on Copy Change > Save
Hi Team, Requirement is to create tasks when change is created. (Able to achieve this via flow)Change after going to implement state, tasks should be closed or else change cannot be moved to review state.I am not sure on how to modify flow (to wait f...
Hi All, We have ITSM already implemented. Now we are building a custom app related to HR module in same instance in Global scope. We have created our separate portal for HR. Now we are creating service catalog also for HR related activities. But our...
I have one requirement, Planned start date cannot be earlier than current date on release record.I have written the below Onchange client script code, but i am getting the below script error. Please help me on this. function onChange(control, oldValu...
what is retroactive start in sla and give me one example?
Hi All,What is meant by Retroactive Start = Original Date in SLA. How does this work ??Regards
Is there a way to show all incidents that have not been updated within 24 hours?For example an incident was changed to status pending and updated last Friday. It has not been updated since that day. I am wondering if there is a way to pull those tick...
Can I run the instant publish on articles already in draft state?The articles have been created and vetted by our Knowledge team so I just need to move them to a published state. Is this possible?
Hello All,We have a requirement where we need to calculate monthly, quarterly and yearly percentage availability of the outage by minutes. For example, Here we are considering all the dragonfly items as one configuration item. Now, we need to check ...
Hello, How to download a template with the fields present in the table. I need to use the template to import data through load data
Hi friends, We have a requirement to integrate some of our Service Catalogue Items with Microsoft Exchange.e.g. Add, Modify or Delete Distribution Lists We are planning to implement this using IntegrationHub, with the help of Powershell Step. We are ...
Is there any way to edit the more button on agent work space?
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