Dear community, We're doing some preparation to transition from calls to interactions and currently we have one challenge: it's about transferring original attached files in interactions to new requests or incidents. So far we can use the standard UI...
In, the contextual search menu whenever we are raising an incident for example, Outlook not working. if we write this issue in the short description. Then, It will display the knowledge articles related to fixing issues related to outlook. Now, My ta...
Dear All, In one of our custom table ABC, we have reference field called "Third Party Issues" which is referring to another custom table XYZ data, my issue is when user click on the search icon of the reference field it showing the data in the defaul...
Hi Team , Need your assistance to create a flow from flow designer .I have created a catalog item and which needs a flow .looking for guidance to make this Much appreciated your help
Hi All, I'm new to servicenow & got a requirement to Create a report with FCR & it's percentage. PFA for more details & help me out to create the requested report. Filter condition for FCR incidents is State is Closed AND Reassignment count <=1 FCR...
Hii Community, Hope you all are doing good, I am stuck here there is a task in my company, I need to upload the csv file via mid server from one instance to another ServiceNow instance, please help me out by providing the steps to accomplish this tas...
I can't get the results I want using the View table.Please help. The Table is Three.1. Hardware Asset2. Request Asset 3. Catalog Task 1. Hardwarwe Asset 2. Request Asset - Column Hardware Asset is Hardware Asset Table sys_id ( The relationship ...
Hi All, I want to create a serial number field in a table (starting with 1 and counting).Is there a type that matches this requirement? Thanks in advance
How is RITM created automatically when Request is approved? Can anyone help me that OOB script? When ever a request is approved or Stage & State= Approved an RITM is automatically and a Workflow is attached. Can anyone help me with the OOB script or ...
Create a 'View' using tables A and B ( A is left join true ) I would like to create this view again in Database View.Can I create a view again using Table C and the created view? Plase Help.
Hi Team, I have created custom views for XYZ table. views are like: abc view def view xyz view. So here my query is when user opens XYZ records in list view ,xyz view will be applied on that list by de...
Hi Community,I have created 5 reports on different different tables for different applications. Eg: Report ABC created on ABC table for ABC application. Report DEF created on DEF table for DEF application. Report GHI created on GHI table fo...
Hi All,Actually we have one knowledge reject notification on the knowledge table , i want to get the approver person name who is rejected the article in the knowledge notification, so for that i have created one email script it shows as "undefined'....
Hi All,Actually i created one knowledge approval rejected notification,1.so whenever article went for approval to "KB owner", when the person reject the article then notification sent ,2.but in other senario, we have one field "Ownership group", when...
Hello everyone, I'm working on a workflow and in one of my tasks I'm displaying a couple of variables as mandatory. However, if the assigned user decides to close this task as incomplete, I need to make them non-mandatory in order for the user to be ...
