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Trigger approval notification for Record Producer

I have created a record producer which has two approvals..the approval is added via workflow.. I created notification to send first approval from sysapproval by giving condition if record is inserted..once the first approval is completed.it triggers ...

SNDP by Tera Contributor
  • 541 Views
  • 1 replies
  • 0 helpfuls

Resolved! Copy reference field to related list

I have a requirement to copy Change Request from problem form to change request related list on same problem form. OOTB its not getting copied in related list. Appreciate quick response. 

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GRajuK by Tera Contributor
  • 1233 Views
  • 6 replies
  • 2 helpfuls

Resolved! Make filter condition unmodifiable in Portal

Hello, I want to make the Filter (breadcrumb) conditions unmodifiable in the Service Portal.   In the image above, Currently, I can click on the 'Home' and the portal redirects to the main Service Portal Homepage. But the users shouldn't be able to c...

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Query regarding Before BR

Hi All, My question is about Before BR. Suppose I am inserting 100000 records through scheduled fix script daily. Will before BR work in this case? Thanks,Tara Singh

ITSM Simulator - Configure state choice list and behavior

Confused on what is being asked for #3- Set the state on the incident record to "Awaiting Change" when a Change is created from an incident, by updating the existing "Create Normal Change" and "Create Emergency Change" UI actions.  I completed this, ...

mroney1 by Tera Contributor
  • 1258 Views
  • 2 replies
  • 4 helpfuls

Watermark in the reply mail

Hi All, I couldn't add the watermark in the reply mail. I am getting an email notification with "Approve all" and "Reject all" links along with the watermark, onclick of the links a new email is created but with no watermark. Can anyone please sugges...

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Navyaa by Tera Expert
  • 4125 Views
  • 6 replies
  • 4 helpfuls

Change request is skipping approvals

For only some changes the approvals are skipping. It is happening only sometimes. So it is difficult to re create it non prod environment to check whats wrong with it. I have checked the approvals groups and the member in the groups are active and ha...

tejenderk by Tera Contributor
  • 1018 Views
  • 3 replies
  • 1 helpfuls