Hello all, when the email is received in service now, it should create an interaction. From the interaction, the service desk agent should be able to decide that if it's an incident or a request. Can someone tell me What is the use of interactions?
Hi, I have created a scheduled email reports to send the list of incidents getting failed within 24 hours, but now i have a requirement to rename the attached file name with "YYYYMMDD - ServiceNow – Failed Tickets.xlsx”. So whenever a notification is...
Hi All,I am using REST message to connect to send the state update of change request from ServiceNow to GitLab.But unable to connect to GitLab end point.Receiving unknown host exception when tried to test in the http method. Please let me know what c...
ITIL and end users are not able to see any categories and items under Service Catalog in Native UI. Admins are able to access this page. See the screenshot below. As Admins we can see there are 3 categories in that catalog. Note: this issue started a...
I am getting the below error and i was not able to enable email sending its showing like "There are no Active SMTP Account defined" Can anyone help me
We would like to show all catalog items on load for the service catalog. Use case: Users just select something they see instead of searching for proper form which leads to misrouting. I have tried changing the instance option number of items on pag...
Hello,I am trying to connect with a REST message to an external api which is not hosted by Service Now.I'm using Basic Authentication and https. The problem is that when testing this I receive the following message:403 - Forbidden username/password c...
Hi, I want to stop flow designer from the Business rule. We have a requirement to copy the state of SCTASK on the RITM. In some catalog items there are more than 1 SCTASKs. I write the below business rule on after , state changes to closed incomplete...
Hello, So I'm trying to Auto populate the Change Task fields namely (assignment group, Planned start/end Date). right after clicking the Implement button (please see screenshot)on the Change Request form.so that this change task fields will get the...
I have an excel data with site code and did field. Each site code is aligned to few did numbers. I want this data to load into the ServiceNow table.How can I achieve this?
Agent Workspace: 'Related task' tab on Interaction form is showing REQ numbers related to that particular interaction. We want to change this configuration to look at sc_req_item table instead. Please advise if anyone has any information on this.
Hey guys! I have a problem, users are managing to change the view of the tables to "Sys_popup". The problem with this is that, when viewing the record form through this view, they are able to submit/save/update the records without some mandatory fiel...
Hi All , I want to give access to SP portal only to the users having snc_internal role.I have tried using 'Who can view Instance' option.But still SP portal not visible for users having snc_internal role. How can I achieve this.Thank you.
Requirement : MRVS should be editable on Catalog task but Add, Remove All and Remove particular row should be disabled means only edit button should be active so that Fulfiller can only update the row and can not add or remove the rows from MRVS.
Hi All, Need help, For inbound integration we have different roles as given below. if we give these roles to integration user what operation they perform(Like CURD) in servicenow side. How would we know what operation they can perform by granting the...