Resolved! Can we get Approver details in RITM stages in service portal?
Hi all Can we get the Approval details as in Native UI in serviceportal. NativeUI : Portal : Thanks in advance.
Forum Posts
Resolved! How to create interactive filters in Service Operation Workspace
Hi All,I need to add dashboard and interactive filter in Service Operation Workspace but I do not see any way. Please guide me on the same
How can I find the Nightly Backup Schedule for my instance
I need to find the Nightly Back Up Schedule that is done for my production instance so that I can properly plan when I need to have my update sets loaded into productions so that they are included in a nightly back up that is used for the Cloning pro...
Resolved! Scheduled job for incident table using flow designer.
Hello everyone I have one requirement to run scheduled job daily on the incident table to monitor incidents created from Dynatrace caller .*If incident has not been created from last 24 hours from caller Dynatrace then trigger a notification saying...
Resolved! How to approve an approval from email which is for custom table?
Hi , I have a requirement of sending approval request for a particular demand records . Email template:Hello < LTO Approver >, Here are the Costing and Design Documents for this Demand Request. Please provide your Approval for funding and to move f...
How to update the reply email
In approval email: if we click on the reject option, the reply email update with the reject message. now i want to add a note (NOTE: Please provide the rejection comments) in that reply email body & that comments should get update in the change note...
How to validate data on the dialog box ?
There is a requirement when problem record changes from root cause analysis to fix in progress, Cause notes and fix notes should be mandatory.But those fields has predifined text already, because of that without entering any new values on those field...
How to add Standard Changes on the Service Portal
Hi all, I need to hide any new Standard changes/ standard change templates that will be created in the future to not be visible on the Service Portal. Trying to individually hide the changes is a taxing process. Can someone please help me out. Thanks...
show email client template option on the incident task form only for certain groups
Hi experts,I want to show email client for incident tasks where certain groups are selected. For example, if group A, B or C are present as Assignment group on the incident task then only the email client option should be visible, else not. Is this p...
Need advices for SLA Use Cases Configuration
Hello community,I have a request to configure the SLA for these 2 use cases: Use case 1:1. Create INC P4 => SLA P4 created2. Change INC to P3 => SLA P4 will be paused + SLA P3 created3. Resolved INC => SLA P4 will remains paused + SLA P3 will be paus...
How to validate the pop UP window or Dialog window in the Automated test frame work?
How to validate the pop UP window or Dialog window in the Automated test frame work?Scenario : we are trying to click the Reopen Incident UI Action button , that time pop UP or Dialog Window visible ,then click the OK Button .--> How to validate th...
Machine Translate not working
Hi Community!I apologize in advance if this question is in the incorrect forum. When trying to translate catalog items using Machine translate, it shows that it is working, but this goes on forever, and never completes. Does anyone know why this wou...
ACL restriction for one assignment group to only members
I have a requirement to restrict incidents assigned to group "Network" to only network group members. I tried this ACL. Can someone tell me what I am doing wrong because when I impersonate someone not in network I can read/ update/ write on the incid...
Requirement to attach the mail to the incident in email integration
Hi Team, Having the requirement, when the incident is triggered with email integration, want to attach the same mail which triggered the incident to the incident form. Kindly guide. Regards,Kayathri
Check logged in user is belongs to anyone of these Department or not
Hi All I have these departments starting with IOT I need to check whether the logged-in user belongs to these departments or not if he belongs to any one of these departments we return the value true others wise false how we can achieve with client s...
