Hi,I'm trying to populate parent case values to child case using the business rule but here the issue both the parent case and child case are from the same table but the below code is not working. In the child case, we have parent case no as below. ...
Hello, What is "ITask". How to create and use case of ITask. Can someone please share their expertise in this. Thanks in advance
Hello,please, can you help me with this issue? We have multiple CHG tickets (>500) when each of these tickets contains min 2 CTASK items. When I tried to do a filter on CTASK it only made filtering on CTASK status within the CHG ticket but not for m...
How to restrict user to login into instance based on country
How can I avoid creating two Change tasks?When I create a Change request, the flow automatically creates two Change Tasks.How can this be deactivated?
Hi,I am having a requirement to restrict a variable 'Description' in a catalog item. This is available in all the catalog items in the system, it is in the variable set.If someone selects the confidential checkbox on the RITM, then this variable has ...
Hi All, I want to create a Service Request(SR) from an inbound email. The SR form should be identical to the incident, the only difference will be the number prefix. Currently in our SNOW instance we only create incidents(INC). Could you please guide...
Hello Community, I have created a UI Macro which is being used to upload data into MRVS from an attachment at the click of a button.That is working fine in native view but I would like to use it on Portal as well. Could someone point me in the right ...
How do I checkout a published workflow? Please answer simply as I am new to ServiceNow. Thanks you!
I have created a catalog item, Created the workflow & using Create Task activity i have created incident Record.i want to display the Variable information in the incident Record ,how can i get this info? BY Record Producer we can create incident Tas...
1) How to remove "CC" recipients in email notifications 2) I have created QA manager group and added 6 users and configured notifications and added QA group to that notifications. The issue is ...the notification are triggering but users in QA Grou...
Hi, How to add a form widget to the service portal, I have tried it is showing no record found so can anyone help me step by step to add a form widget to the portal page much helpful Thank you
Hi,I have a requirement. I need to share survey with other users. Let's say i will receive the survey and i will not be taking it and i need a member from my team to fill out the survey for me on my behalf. But when i share the survey link that i hav...
When I use the CAB workbench, I am unable to submit a change through the CAB workbench a 2nd time. Occasionally this needs to happen. what can I do to send it through the 2nd time?
I have a sourcing task that has been created from a request. I can Add a Transfer Order just fine. I can't add a Purchase Order. The button is grayed out. Procurement module is active, and the catalog item, product model, and vendor catalog item reco...
