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Email notification for behalf of user

Hi Team,  I have created below script to send notification with Hyper link ( on incident and Request), but when ITIL user raise request on behalf of  user, but the end user getting back-end link instead of sp link, I would like to add behlaf of condi...

B Ashok by Tera Guru
  • 597 Views
  • 2 replies
  • 0 helpfuls

User Criteria for admins

Hi Community, I have two user criterias:1. I want to show my catalog item to a specific group. (Its working fine) I have added this group in available for.2. I want to hide my catalog item from admins. Its not working, i have added admins group in no...

How to call a Rest Message to Business rule

Hi All,to update a ticket in a third-party application I have created a Rest message with the HTTP method as Patch and HTTP Headers and variable substitutions as below, and now whenever an update is happening I want to trigger this API call, can anyo...

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Vamshi_ch123 by Tera Contributor
  • 1350 Views
  • 1 replies
  • 0 helpfuls

How to covert UTC date and time to local date and time

Hi Experts,How to covert UTC date and time to my local date and time.UTC date and time - "2023-04-07 06:25:31"Locat date and time - "07-04-2023 14:25:31"system time format- HH:mm:ssSystem date format- dd-MM-yyyySystem timezone- Australia/West Any lea...

NS16 by Mega Sage
  • 1769 Views
  • 1 replies
  • 1 helpfuls

Resolved! Inbound Email Attachment

Hi Team, My Inbound email attachment is not automatically attaching to its related records.After investigating  I was able to find that in the sys_email logs table the 'email attachments' related list has all the attachments stored but the action fie...

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Resolved! Database view Where Clauses

Hi all,I have created the below database view and need some help with the where clauses.  The requirement is to view all security incidents Opened by "x" .  It should contain information on the user that is assigned to this incident.  and also should...

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Wendy20 by Tera Expert
  • 1190 Views
  • 5 replies
  • 1 helpfuls

Resolved! Unable to make State field editable in list view

Hello All, I need to make the State field on change_request tickets editable only by the admin when in a list view.  Right now, it's blocked even as an admin...  I was able to get that to editable for the change_task tickets by adjusting some ACLs, b...

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Ben124 by Tera Expert
  • 2211 Views
  • 8 replies
  • 4 helpfuls

How to Remove Attachment icon on Record Producer

if i am using " g_form.disableAttachments" I am getting this error : in portal it was saying : g_form) [DEPRECATED] Method disableAttachments is deprecated and unsupported on mobilecan any one suggest me what is the best way to do

chintu2 by Kilo Contributor
  • 3803 Views
  • 8 replies
  • 8 helpfuls

Resolved! Problems and Problem Tasks

Hi all, I was wondering whether this was possible - I'd like to be able see how many related problem tasks there to each problem (like the related incidents field in Problem) I've created a database view that links problem ID to problem task but the ...