Hello everyone. I have a requirement. I have configured one notification template on "sysapproval_approver" table. When an RITM generates, this mail triggers to the approver. Now the requirement is if the approver does not approve for 48 hours, then ...
I have a requirement with the below attcahed screenshot with more options, so I have created a decision table for the varible..How to call the decision table on the variable level, please suggest.
Is there any other way to modify the standard change template without approval? please help on this.
Hi Team, I am converting task to incident in which I am copying work notes from task to incidentI have written ss rule on incident with below code var sTask = new GlideRecord("sc_task");if (sTask.get(current.parent)) {current.work_notes = sTask.work_...
I have a job that needs to be run on Jan 6th and July 6th. How can I configure a Scheduled Job to meet that requirement.
Has anybody used the new ITSM roles? I gave a user sn_incident_read and sn_request_read. The incident role seems to work fine and gives them read access to all incidents and the incident left nav menu. However the request role does not give them a...
Thank you for your help. Regarding the display of My Requests in the Service Portal, we would like to make sure that only the user who created the record can view it.I have set up My Request Filters, but they are not applied to users with admin privi...
Hello, I am attempting to create a new service catalog item with a question that is a multi-select choice. However in the additional details tab it will only let me pull those options from a source table, and not custom list of options like I can do...
Hello, How do i add email notifications to the work note of an incident record.I have included it in the filter activity, i still cant view email notification in the activity
Hello, I have a question about the order of the items that appear in a Catalog Task. Is this controlled by how order that they are listed in the workflow of the task or by other means?We have a Catalog Item where the items/variables in the RITM appea...
Hello, I am trying to make an API call in an MSP instance in ServiceNow. While trying to retrieve some records like groups and domains I am getting only the records that are stored globally. Is there any way I can set the domain as global before maki...
I want to change the owner of few reports as the previous owner has left the organization. How can I do this? I tried to change the crated by user from the list view but it's not clickable although the list editing is checked.Any suggestions on this?...
Hello All,We have created an HTML field type called "Additional Comment" field. When a user enters any comment and saves the form, please check the attached image, in the activity "was" statement and the previous comment is shown. We do not want t...
Hi, The @Mention notification is not really effective!!! I would like to add additional details to the @Mention Notification. How can I do via the "ng_activity_mention_body" script to add the title and description of the INT/SCTASK/INC concerned as w...
hican anyone help me to remove the favorites book marks for all ITIL users, there is a book mark favorite called as 'On call scheduling' which it shows in favorites even if we remove by edit button
