Numbers of hours user login and log out time in report, How can i configure this?
How can I run a report on the number of hours a person logged into UAT? Not just the time tracked working a ticket but overall using the system?
Forum Posts
Resolved! Need to make Additional Comments mandatory when State in On hold or if On hold reason changes
All, I need to make the Additional Comments field mandatory on the Incident form when 1) When the state is changed to On hold or2) When the On hold reason changes I have created a UI Policy as shown here.However, whenever I submit additional comments...
what is the dynamic way to redirect link hardcoded in knowledge articles
Hi All, We have some knowledge articles with hardcoded links to old service portal. Now we have got a new portal. Now the requirement is, when we click on the link in knowledge articles it should redirect to new portal without changing links in knowl...
list view for all users
I have one custom table in which I have configured one view is configured this view I want to show all the users in the system. but there are some users who have configured the list layout as per their needs... I want to apply my default view for all...
Save and Submit buttons not visible on assessessment form
Hi,We recently upgraded to Tokyo and we see the save and submit button on the assessment form is missing. If anyone is aware on how to resolve this issue. Please let me know.On the assessment URL i see: #sp_survey_root to be added https://<instance>....
Use variables of Json payload in flow designer to fulfill requirements
We have a table where an entry will be made for every trigger condition of integration with JSON payload we are sending and the response .. we have to use some fields we are sending in that JSON payload in flow designer to implement other requirement...
hide worknotes from standard ticket conversation
we are using CSM Standard Ticket Conversation widget for ticket conversation in the portal, we have a requirement where I have to hide work notes from the ticket conversation page, we just want additional comments to be displayed and work notes shoul...
Resolved! Report tickets opened between the hours of 6 PM and 5:00 AM for the last year,
Hello Team, I need to report specifically any tickets opened between the hours of 6 PM and 5:00 AM for the last year, as well as any ticket opened on Saturday and Sunday.I know how to report on date ranges with the 'Opened' criteria, but I don't s...
Can a Configuration item be associated with two assignment groups
All, I need to create a Configuration item. The assignment group of the CI will depend on the issue - if it's a hardware issue or request, that will need to go to X - if it's a request for a different build, it will need to go to Y. As far as I know,...
Seeking guidance on getting started with learning GRC in ServiceNow
Hello Community, I'm excited to dive into learning the GRC module in Service Now and would greatly appreciate your guidance on how to get started. Background : I have working as an ITSM professional for past 3 years. Learning Objectives : My goal is ...
How to add knowledge article link in RITM notification
Hi Team, We have one RITM notification and we are sending to requested for.We have one knowledge article "KB0025410" and we want include that link in our notification.How can we add link on that knowledge article in our notification, Please help me h...
Resolved! how to set inbound reply email CC users into watch-list
Hi, Some one help me , is my script line is correct or Not ? when case created automatically sending one email to "Advin kumar "User, when "Advin kumar" used to send reply back & added some users in CC, BCC. now i want to take only CC users from r...
Look up select box variable in service catalog
I have look up select box variable taking reference from user table and lookup value field is user ID. when I search from user ID I am able to search the user. But when I enter name or email of user then I am unable to search the user.Is there any wa...
Remote Spoke Instance and Multiple Targets
Hello, I setup Remote Instance Spoke to send records from the source to target instance 1. However, I want to send records from the source to two additional target instances. What steps do I need to perform for this to work?
Integration to google api
we have requirement for integrating servicenow to google api for address verification,ex. we have two fields on service catalog item form 1. FROM & 2.TO both are referencing to location table. we are provided with URL and api key for google address a...
