ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Script include and client script mrvs

Hi Team,   I want to insert all the selected records from list collector to mrvs, but it's inserting only one in mrvs(for ex if i select 5 records also it's inserting only one record in mrvs)   Please find below script   Script Include var assetdeta...

PreethiKR_0-1683116486872.png
p t1 by Kilo Sage
  • 1026 Views
  • 7 replies
  • 0 helpfuls

Resolved! Rest Message error

Hi There,i hope this email finds you all well.I was asked to retrieve data out of snow to PowerBI.what i did was- created a couple of REST Messages (one for each table)- created a user for integrations purposes with proper permissions (ACLs, roles, e...

cuchi by Mega Guru
  • 892 Views
  • 2 replies
  • 1 helpfuls

Populate list of CI in incident when category is specific one

Hello Experts, Iam trying to achieve to list the particular CI's of class is computer when the category is "BitLocker". I have written and Script include and Client script to pull the list of it(Given Below) Im able to achieve through the logs but no...

Manoj10 by Tera Contributor
  • 1192 Views
  • 4 replies
  • 1 helpfuls

Resolved! Task emails with attachments

All, I have an issue going on when a user replies to an email on the Task form. When the user replies to the email sent from the task and there is an attachment on their response, it is not being saved to the task.  How can this functionality be enab...

Linking two fields on different tables

Hi All,I have created new field 'Owner' on the Schedule Entry table.I want to link this field with 'Owner' field on Events List [u_maintainance_blackout_change] table.That means whatever I am selecting the owner in one table should reflect in the oth...

Nikita35 by Kilo Guru
  • 2707 Views
  • 11 replies
  • 0 helpfuls

Best method to reduce ServiceNow storage

we are currently in Rome version. We have purchased  5TB space. however, we have over used it. We want reduce the size by 3TB. We have data since 2016. Kindly help us with best method to reduce size without data discrepancies.    

Vasavi1 by Tera Contributor
  • 1862 Views
  • 7 replies
  • 2 helpfuls

Resolved! Can we redirect using client script

Can we redirect to any other page or homepage using client script.I need that if the IF condition true then redirect to homepage.Please help me out

HarshTimes by Tera Guru
  • 24266 Views
  • 17 replies
  • 17 helpfuls

Survey : Capture feedback via email

Hi , We have embedded a smiley in email for feedback which is being triggered as a notification, similar to this. https://www.servicenow.com/community/itsm-forum/inbound-action-to-update-assessments/m-p/2528013#M491178 On clicking on any smiley email...

srivatsa_tatti_0-1684475221828.png
srivatsat by Mega Sage
  • 864 Views
  • 1 replies
  • 0 helpfuls

ServiceNow Netbrain Integration

I have installed the Netbrain application from the ServiceNow store and able to integrate it. I have requirement like the device map should be visible at the Servicenow Incident page but it is not coming as expected. It is coming like this   But it ...

find_real_file.png find_real_file.png
Sanjay34 by Tera Contributor
  • 3424 Views
  • 3 replies
  • 0 helpfuls

Options for setting up on-call paging for INC tickets

Hello, Currently we have paging setup for INCs in a mostly OOB way.  Every so often a SMS message doesn't hit the person on-call for several hours or even a few days.  However, that ONLY happens for people on Verizon using vtext.com messaging.  The q...

Ben124 by Tera Expert
  • 2306 Views
  • 2 replies
  • 1 helpfuls