Resolved! How to call script include in flow desinger
Hi Experts, How to call script include in the flow designer if when we are using flow in service catalog. Could you expain with one example. Regards Rajveer
Forum Posts
Can you copy and paste attachments into a ServiceNow ticket
Hi ServiceNow Community Developers, Do you know if there is a way to copy and paste attachments into a serviceNow ticket without using the current oob functionality whereby you click the attachment icon and then look for the attachment and then uploa...
Issue in GlideDate format in scoped application
Hi @Ankur Bawiskar , We have a requirement where we need to calculate the difference between two date/time fields and the answer should populate in another duration field Here, we are using client script and script includeIn client script we are gett...
ADD Label /Instruction type field on incident form
Hello All,We want to add a label/instruction type field on the incident form we have tried with annotation but the annotations are not visible on the portal view.Any guidance or tips would be greatly appreciated!Thank you.
How to show catalog items on portal based on User Criteria applied.
Hi All, I want to show catalog items on portal based on user criteria applied on the catalog item.If the catalog item has any user criteria, then it should be visible only to those users who has access.How to get the catalog items based on user crite...
Resolved! check if the group has the role contained in a list collector field
Hi guys, I have a list collector in the group table that has a list of roles in it. I need to check if those roles are already contained in that group (sys_group_has_role table). And if not, assign them. I came up with a business rule in sys_user_gro...
Resolved! Change the state from pending to work in progress if customer update the ticket
Change the Status from Pending to Work In Progress if customer is updated the ticket (When Status Reason = Pending with Customer)Thank you !!
Resolved! How to get the count of RITM records on a single request using the business rule running on RITM
Hi All,I have a requirement where I have to get the count of RITM records tagged to the request of a particular RITM as the business rule in running on the RITM table, I tried the below thing but it doesn't seem to work, is there any other way I can...
Hide portal pages for specific user
Hi experts,can we hide portals pages/widgets for specific users or roles? We need to show only Requests page to users and hide everything else. How can we achieve this?
How to auto populate date fields in Agent Workspace
I've created UI Policies, Client Scripts, and Business Rules to auto populate date fields in Agent Workspace and none of them are working. HELP! In each of the methods above, I've primarily tried (as an example):var today_date = new Date(); var today...
Dot walk from a sys_user to HR profile
Hi,I am tasked to create a report and in that I will need to get "Assigned to" person's last work day which is only visible on HR Profile. However this cannot be dotwalked. Can you please advise how I can do this? Thanks! Screenshot show sys_user tab...
Resolved! By using fix script we need add roles to the groups .
Hi My requirement is to add one role to particular groups by using fix script. There are some filter conditions while querying the group table , below are the filter conditions Group should be active, group should be itil, and group should be non w...
Resolved! How to add select box in the widget in service portal
Hi All, I have requirement to add dropdown in the widget. When we type name or any other fields of the spm_service_portfolio table, list of all the related records will show in the dropdown and after selecting anyone option, in another widget all the...
Resolved! Configure OLA
Configure an OLA for incident Assignment Configure an OLA for Incident Assignment. Goal time will vary according to Priority. OLA will stop when Incident status will move from Assigned to In-Progress. Paused Condition Pending with Customer/Pending wi...
Resolved! Inactivity Monitor Schedule
I have a requirement to send out weekly notifications for Incidents that have been open more that 30 days.I have built am Inactivity Monitor rule but I can't get it only run weekly, It run every few hours. Where can I set the rule only run once a wee...