Demo data for performance Analytics Module
Is there a way to populate demo data into PA module to display data on dashboards? and any method to update the data/time so the data isn't stale
Forum Posts
Resolved! Create catalog task only when variable is selected
Can anyone provide information on how I would create a catalog task only when a variable is selected? Currently, there are two tasks that are generated all the time, but only one needs to provision if the other variable is not checked at the catalog...
Resolved! Planned start time and Planned end time should be same in change request.
Hi Team,Can you please help me - attached script what is the result of it.if there is any possible to keep start time & end time should not accept. how add this step in below script.Onchange clientscript:-
Resolved! Change management Record Retention
Hi thereWe are in the process of having an audit done and are being asked what the retention period is for our Change Records.for the life of me =, I cannot track this information but have found the CI retention period.Does this align, is there any w...
GlideController not working in Scoped Application
Hi,I have created a scoped table and have the process flow configured but when I skip the states and moved from 1 state to another. All the skipped state also is checked as completed. I do not want this to happen. I am using the below UI Macro. But s...
Why was known error removed as a state on the problem record?
Why was known error removed as a state on the problem management workflow? It makes complete sense to be able to park records that have an unknown root cause in this state, attach the appropriate workaround/known Error KB article, and then one can re...
Restrict user to enter alphanumeric, lowercase and underscore(optional) only in variable
Hi All, My Requirement is to make a variable restriction where we allow users to enter only alphanumeric , lower case and underscore (optional). we need to restrict all other special characters spaces and line breaks.I have created a catalog client s...
Resolved! Unable to set up approvers for standard change templates
Hi,We have just loaded the new Standard Change plugin but we are having issues with setting up approvers.I have added the approval_admin and approver_user role to a number of users but each time we try to create a new standard change template we get ...
Major Incident Management : How can we automate the Communication task after a first task is sent.
Hi Everyone, I am working on the Major incident management application in ITSM and got a requirement from the customer that if we can send the automated communication via email channel or MS Teams (already integrated for INC, CHG and SRM to chat with...
How to add configuration item to contextual search on the incident form?
I am trying to add configuration item as part of the contextual search on an incident form. When I go to the table configuration in contextual search and add a search field I do not see configuration item.
Resolved! Business rule for delegate approval
Dear fam, We have a requirement to create a business rule on the approval table such that if the user is a VIP user then the respective request approvals should get triggered to their Executive Delegate User ( this is a custom field we have created o...
Resolved! How to disable Add and Remove All buttons from Multirow variable set of catalog item ?
Hi All, Actually I want to disable disable "Add and Remove All " buttons from Multirow variable set of catalog item Please help me achieve this ThanksDeepika
Create a change request from Requested item
Hello Experts, I am having query regarding what is the best way to provide a option to create a change request from the requested item. I know how to implement the above scenario through the UI Actions and through its scripts. Is there any other code...
How to map the JSON to a field in Staging table.
Hi All, I need to map the inbound JSON value in a field in Staging table and then extract the values and map it into target table. When I map the value in staging table, it gets formatted but I need it to be a JSON. Any suggestions will be helpful. T...
Resolved! execute schedule import through business rule
Hi,I have created an UI action where it will attach a file in a datasource. I have created a schedule import as well. Now i want to execute the schedule import whenever attachment added in the particular datasource. I have created an Business rule i...
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