Ticket transferred report from MPG-SG-NA SN FCC to MPG-SG-NA SN System & TechnologyExample FCC team received a ticket that is assigned to Systems and technology team after they fix the issue the ticket is transfer back to FCC team to check with user ...
Hello , I need to have all the attachments of RITM showing to/ accessible from respective SCTASK as well (in Admin Workspace also). What are the possible ways to do it , and how can we do. Please Suggest. Advance Thanks,
Hi add mentions to a message is not working on portal , tagging someone using@ in post message is working from platform view but not in portal view
Hello All, I have an requirement to create an catalog task and associate to Existing RITM , So can I please have some sample script to develop thisSo in the payload what details do they need to send etc @jaheerhattiwale
I noticed that SCtasks are not being created for specific RITMS - see image below I went into Flow Designer to see what the reason could be. I noticed that Output Data does not populate Application and Start Date and I think this may be the reason wh...
Hi All, There is no show related fields drop-down in the filter of Data visualizations in workspace. This seems like OOB behavior. Is there anything that we can do to change this? Please suggest Thank you in Advance.
Hi All My requirement is business will be encoding the attachment and sending that encoded value in excel format and the same we need to decode and transfer to ritm form via transform map. So is it possible to do so? if yes how?. what transform scrip...
Is there a way to restrict who has access to create/open problem tickets either on their own or from incidents? We would like to lock it down to only the Operations team and specific users. We are having individuals open Problems that are not actua...
I have a requirement to try and setup a catalog UI policy where by if one select box variable is selected it can automatically pick a selection from another select box variable similar to below:So in this example if training is selected the training ...
Hi Team, I have 2 ci classes, instead of creation manual entries in cmdb_rel_ci table. i just wanted to build the relation ship automatically while inserting the records. for example: let us say parent: parent class few records are there in this cl...
I want to change the color and size of the text in the "placeholder" of AISearch. I added a::placeholder to the CSS of the typeahead-search widget, but could not change it. .aisearch::placeholder{ color:red !important; }
In a Busines rule if we have When to Run Filter condition and Advanced tab Condition as well, then which condition will be executed first.
Hi All, Is there a way to find out what workflow a Knowledge article is using? A user is trying to retire one certain article but when he goes to retire he get the "pending retirement" message but the article isnt sent for approval. This is only goin...
Need a report on groups containing all inactive members.
Hi All,I have an requrement where the catalog item should be hidden on portal if the currently logged in user's country is Finland . Any guidance will be helpful. Thanks!
