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How to test new contract condition check definitions real time?

Hi all, I have created a new condition for contract expiry notification of 120 days. Now I wanted to test this, I added a new contract where expiration is exactly 120 days from today. How do I test this? I am working on our dev instance and looked fo...

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James218 by Mega Guru
  • 2284 Views
  • 6 replies
  • 2 helpfuls

Remove/Edit filter in Slush Bucket

Release: Tokyo Hello all,It might be a silly question, but I couldn't figure it out so far.I need to remove or edit a filter from the slush bucket, of a related list when clicking on "Edit" button.Just removing the filter, works only for that time. W...

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Kyu Min by Kilo Guru
  • 1141 Views
  • 3 replies
  • 0 helpfuls

Resolved! Rest API to order Multiple Items

Hello All,I have an requirement to create/order Multiple Items as part of our intergation and this is going to be an Inbound Integration , we have 5 items order laptopAccess to VPN order Mobile Order ID Order keyboard - in this Item I have to set pre...

Michael51 by Tera Guru
  • 1190 Views
  • 13 replies
  • 2 helpfuls

Standard Change Peer-Review

Hi all. Has anyone tried to add peer review step into the standard OOTB workflow and if yes how have you achieved this ?  My steps so far have failed as I was thinking it will be as easy as adding extra step in the workflow and maybe approvals etc, b...

MrMK by Tera Contributor
  • 525 Views
  • 1 replies
  • 0 helpfuls

Create incident button on knowledge

I am attempting to modify the "Create Incident' button from the Knowledge Article view.My GoalMy knowledge article form is going create an INC record is pre-populate incident mandatory field value when clicking on the 'Create Incident' button.For exa...

dgarad by Giga Sage
  • 408 Views
  • 3 replies
  • 0 helpfuls

submitOrder CartJS api not working.

Hi, I am creating an inbound action that should trigger a catalog item and create a request. var cart = new sn_sc.CartJS();cart.setRequestedFor("6816f79cc0a8016401c5a33be04be441");var item = {'sysparm_id': '1c65b71597aa4d10344f398c1253af12','sysparm_...

Transition plan ITSM

Hi ! Could someone share a generic project plan for ITSM transition project.  to learn about current environment and to start the application development and support after go live. I did not find any standard template in Now Create.   

Resolved! Can Callers Submit a Survey Twice Through a Single Invite?

Hi Folks,  With surveys OOTB, does ServiceNow prevent callers from filling out the same survey multiple times on a single invite?For instance, could a user submit the same survey twice or does the platform prevent this on a given invite? Thanks in ad...

Resolved! Predictive Intelligence Business Rule - New Learner Help

Good Afternoon Community. I am trying to understand the Predictive Intelligence process and am stuck on the business rule that will populate the data on the incident table.  Perhaps I am missing something. I have created an ML Solution (Solution Name...

David168 by Tera Expert
  • 4050 Views
  • 4 replies
  • 8 helpfuls

notification delay in servicenow

Hi,we have configured notifications using workflow. but the issue is related to the delay time of receiving the emails. the delay time increases with 5- 15 min. How can I make it faster is there any way to reduce the time for sending the emails?thank...

Create & Update Incident using Transform map

Hi All,  I want to create and update incidents with the help of the transform map. The number field in the incident table is unique. The issue that I am facing is that when I am sending the request body using the Postman the record is getting created...

SN_Learn by Kilo Patron
  • 769 Views
  • 2 replies
  • 0 helpfuls

Ticket transferred report

Ticket transferred report from MPG-SG-NA SN FCC to MPG-SG-NA SN System & TechnologyExample FCC team received a ticket that is assigned to Systems and technology team after they fix the issue the ticket is transfer back to FCC team to check with user ...