Is there a way to change the name of the column in Report?
I have created a scheduled report and there are two columns with the same name. Is there a way to change the column name of the report??
Forum Posts
Resolved! How to add additional 'Submit' button at the bottom of catalog item.
1] I have one requirement that I want additional "Submit" button to submit the catalog item from portal.2] The button should be in the bottom of catalog item from and it should work(functionality) same as existing 'Submit' button. (Implement abov...
How to sort Knowledge articles in Service Portal
Hello Guys, Need your help to sort the Knowledge articles in Service Portal! For Example - In below snapshot - Operating Systems has 12 articles categorized. Now I need to customize which one to feature at the top when I choose this category.
Resolved! Where can I configure the catalog categories and catalog items that can be selected from the SP?
Where can I configure the catalog categories and catalog items that can be selected from the Service Portal?There are catalog category and catalog item records, but some items are not displayed in the Service Portal...
Resolved! How to add/create filters for Task SLA related list.
Hello Team, I want to add filter conditions for Task SLA related lists for different type of modules. Kindly help me how to proceed with this.
How to get use date in function field
I am using function field and want to get just the date difference. I used the following and it returns the hours/minutes etc.glidefunction:datediff(now(), start_date)what can I use to replace now () to just get the date?
Resolved! Adding columns to list view
We have a requirement to add columns from Case table to the list from Task table by dot waking. Is there anyway that we can do that?
Inbound Email error: Sender is not trusted, bypassing script. How to Check this?
Hi All, While I tried to create Incident through inbound action, getting this error. "Sender "xxxxx@xxxx.com" not trusted, bypassing the script "Appsec domain Monitoring". I have read few community posts and checked the email property - trusted domai...
Resolved! Reference Qualifier on Catalog multirow variable
I have a service catalog where I have two fields : 1. Contract Number - Single line text (independent variable) 2. Assets (Multi row variable set having one variable of type reference to asset) Now, when I enter Contract Number, I should see only tho...
Transferring knowledge (knowledge bases and knowledge articles) between instances
We are in the process of consolidating a couple of instances into one new master platform. Our immediate challenge is moving knowledge articles to the new platform. XML is an option but you loose a lot of related information in the process (yes we co...
Resolved! Clear catalog variables value after the ritm is closed completed
Hello All, Hope everyone is doing good!!I have a requirement to clear the catalog attachment variables value in the 'sc_item_option_mtom' table once the RITM is closed completed.I have 3 mandatory attachment variables for a catalog item after the clo...
Request items are not displayed in the My requests
when user is submitting the tickets, the requests are not getting displayed under "My Request" section or in Self Service View. However, the tickets are getting displayed under 'Requested items'. Troubleshoot this issue.Expectation: When a user submi...
Resolved! How to exclude a single group member from receiving group notifications?
Hi All There is a requirement to exclude a group member in ServiceNow from receiving group related notifications. The user is part of a group but should not receive any notifications pertaining to the group. Thanks & regardsAkhila
I'm facing problems while testing Flow Designer using ATF? Any views on the best practices for tetsing Flows using ATF
I'm facing problems while testing Flow Designer using ATF? Any views on thebest practices for tetsing Flows using ATF
Resolved! Identify when a notification was last utilized
Hello, we have a goal of updating the formatting on our notifications but first, we want to determine the notifications that are actually being used so that we're only updating the notifications that have been used within the last six months or so. ...
