ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! form layout service operations workspace

hi all, i hope this email finds you all well.i am trying to start transitioning from normal forms to service operations workspace but i find some difficulties customizing forms.SCTASK form. i am trying to add the work notes/additional comments/activi...

cuchi by Mega Guru
  • 862 Views
  • 2 replies
  • 0 helpfuls

Hardware status define

Hello, can you please assist to make or attached a list of all Hardware status and the sub-statuses inside with definition as glossary of terms.I try to find them as a KB or KM but I cannot find that.the most important is statuses: In Stock, In Dispo...

Resolved! Passing a value via URL into a record producer

I am trying to populate the description variable on a record collector form from an external URL.   I am able to do so on a new Call form with the following URL:https://<instancename>.service-now.com/nav_to.do?uri=new_call.do?sys_id=-1%26sysparm_quer...

find_real_file.png

ua_app_usage

Hello, ( ua_app_usage )table, will it capture catalog items, order guides? Thanks in advance  

anvitha ash by Tera Contributor
  • 587 Views
  • 2 replies
  • 0 helpfuls

Resolved! Email Received field on Incident form

Good Morning, I am reaching out for help with the code below. I have been asked to create a custom field on the Incident form that changes to "update received" when incident receives an email. The field is automatically on update clear & when someone...

cdavis22 by Tera Contributor
  • 1435 Views
  • 6 replies
  • 0 helpfuls

Request Approval for Change Request - Invalid update

After I click on Request Approval button (when the Change Request state=New (I expect to get the Please perform risk assessment before requesting for approval (blue bar))I get the following Where do I find:1. where Invalid Update message comes from2....

BretSmith_1-1683303466740.png
Bret Smith by Giga Guru
  • 524 Views
  • 3 replies
  • 0 helpfuls

Resolved! Remove or Deactivate Survey Answer

We have surveys that we send out with one of the questions being a simple Choice selection question. Our issue is that we need to remove one of the options from that choice selection list. I don't see a way to deactivate just the answer, only the who...

Community Alums by Community Alums  
  • 1014 Views
  • 1 replies
  • 0 helpfuls

String to List Collector in Flow Designer

Hi All,I am attempting to create a flow that will take a comma separated list of sys_ids and call a catalog item with that information. The list would be populated into a List Collector in the catalog item. I can't seem to figure out how to convert t...

Get only date value from date/time field

I have a Date/Time field which has value like 2006-10-12 23:17:30I want date alone from the field as i don't want the time appended there. Only 2006-10-12How to get the value from glide script (server side) ?

Community Alums by Community Alums  
  • 18696 Views
  • 5 replies
  • 3 helpfuls

Advantages of Partner portal access?

Hi All, The company where am working currently is registering me and giving access in the Partner Portal May i know what are the advantages of getting access in it? what can i do with it and how can i explore it for my career progression Thanks and R...

Sandeep109 by Mega Contributor
  • 798 Views
  • 2 replies
  • 1 helpfuls

Prevent deletion of attachment once the incident is submitted

Hi Team, I want the end users to prevent removal of attachment only once the case is submitted,They should be able to add an attachment and delete it before the case is submitted,but should not be able to delete it ,once the case is submitted in serv...

KARAN24_0-1683188862479.png
KARAN24 by Tera Contributor
  • 1138 Views
  • 2 replies
  • 1 helpfuls