Hello All,I have made a custom widget for 'Add attachment' on service catalog but there is a issue I am facing that the attached items I am not able to view on catalog item view but can be viewed on RITMs.I want to view those attached items on cat it...
Hi All,I have a catalog item once the form is created an RITM will be created and then based on status of RITM I am creating few notifications on RITM table. But in the notification, I need to use variables of catalog item, but I am not finding in se...
When I paste a link to a record in ServiceNow, the Pasted result is different depending on the record I have open. See the example of an Incident vs a Story below. Is there a setting or configuration in ServiceNow to adjust the result? I would like t...
I recently created a new Catalog Item with two fields that require the user to enter PIN codes. Each has a separate Regex validation applied to it, one for 4 digits and the other for 6 digits. Once the item was in production, we realized that we wer...
I want to know where i can find the "Reason" variable , located on the cancel change request pop up
I have come across code that references sys_ids numerous times. These usually are on my demo instances through work but it would be nice to know how to instantly be directed to the record that has that sys_id. Is this possible?For example, we retai...
How to activate or configure alert notification on mobile with 50%, 75% and 90% breach
Hi Folks, I have a requirement on change request. For normal change when we select****Urgency as Normal - Planned start date should allow to select the dates after 3 days from today's date but shouldn't allow to select the past dates.****Urgency as E...
Hi All, There is a catalog item where once the request is submitted and waiting for approval. there are two check boxes on RITM form where any one should be selected before approving. here is the script Here the issue is it is working for only one ch...
HelloWould like to get some help on Flow Designer please.We have a Service Catalog Item with a date field variable, from this date field we need to create catalog tasks 5 months prior to the date value, so if the Date field is October 1st, catalog t...
Afternoon, all! We have a UI policy that requires users to enter an "on hold reason" when place INC state to "On Hold." The issue we're running into is that staff can edit the INC state from list view and bypass the "on hold reason." Any suggestions ...
After the Utah upgrade I noticed the some of our email templates' background has changed to a ServiceNow background. (See attached)How can I return them to the of format?
I have requirement to create report on incident table and add the fields such as Number, opened date, Short Description, Caller, Priority, Assignment group, state, assigned to, closed, tags, Configuration item, SLA, resolved by, Resolved date, Resolu...
Hi All, I have deactivated the few modules and they were not visible to users but after 2-3 days deactivated modules automatically activated by system as shown in attached screenshot. How to disable them so that they could not get activated again . T...
