Hi All,1] We have Simple List widget which shows incident records on Service Portal. This widget is visible for admin user, But when I impersonate to user having role snc_internal then this widget is not visible.(Some other widgets are visible for th...
Hi All,1] We have Approvals widget on Service Portal. This widget is visible for admin user, But when I impersonate to user having role snc_internal then this widget is not visible.(Some other widgets are visible for this user e.g. Announcement, Top ...
Hello, On the contract form have 3 fields. Contract end date should be calculated based on Contract start date + duration months. I created a client script and a script include but somehow I always get "null". I work in scope, but both client script ...
How to add 14 days to one of the date field from when it was created in scoped app. var gd = new GlideDateTime();gd.addDaysLocalTime(14);gd.setDateNumericValue(gd.getNumericValue()); Its adding 14 days but when the record created after 8 PM time . it...
We are using Knowledge Submissions workflow to build our knowledge base. When an INC is closed, the agent checks the Knowledge box on the Resolution section and a Submission is then created when the INC closes. We have a number of agents granted the...
Hi all,we need to add the filter condition in database view to filter out the empty value from model field.we created database view using the several table we added the condition in software discovery model table when model field is not empty but it ...
Hi All, I want to fetch the list of "available for" from the service catalog table. Whenever "Available for" is not empty, then the default user (test_user) need to be added in the "available for".For Example, X user is added into the "Available for...
HI all, We need to setup a integration between prod instance to sub prods instance for the sys_user and group membership tablesEx: if new user is created or updated in prod instance it should be created or updated in sub prods instances as well wi...
Hi extract first name and last name from the given text to glide from sys_user tablethe text I got is (last_name,first_name) Zach, Maria.how can I extract these two and glide from sys_user table based on both first name and last name?can I use this ...
I'm creating a survey that includes a question type of 'Multiple Choice'. The business wish to restrict the number of choices a user can make to 3 only (there are 15 options to select from).Is there a way to put this restriction on? So far I am worki...
Hi All,please help me how to remove sysid from array?var arr=("5dbe64308782c5d0d1f7dbd83cbb3547","5dbe64308782c5d0d1f7dbd83cbb3547","88f93fa5db9930944d28264cd39619ca","88f93fa5db9930944d28264cd39619ca","154e8466dbf4401494d1983cca961956","154e8466dbf4...
I have admin users who impersonate System Admin which is making hard to track who is making the changes. How can I restrict Admin Users impersonating System Admin user?
Hello everyone, Needing to confirm what is the maximum number of recipients that ServiceNow allows to be added on a single notification email. Also, is there a limit to how many records could be added to a 'List' field? The situation I am in is like ...
Hi,We have implemented Azure SSO with ServiceNow. I am facing an issue in importing existing users from Azure to ServiceNow. I have enabled "Auto-provisioning" on the azure side, but still not seeing any users imported from Azure. We have assigned u...
Hello all, when the email is received in service now, it should create an interaction. From the interaction, the service desk agent should be able to decide that if it's an incident or a request. Can someone tell me What is the use of interactions?
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