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Resolved! Catalog Item field validation for mobile phone number

Hi,I am creating a Catalog Item. One of the field is Mobile Number. Can you please guide me how can I set up validation for the field. The requirement is that:It should start with +61The total number of digits (including the 61) should be 11. Thanks ...

Empty variables on RITM after submission

Hello all, I am working on an existing service catalog in which I have added new fields. While testing, it was found that the data entered in those new fields while request submission are missing... This means... I raise a request.. check the REQ and...

Unable to create a record producer

Unable to create a record producer and below error while submitting the form. Below is the error. This is a wrong configuration for Record Producer Error Message Invalid insert Info Message At least one of flow, workflow or execution plan should be...

Teja45 by Tera Contributor
  • 2015 Views
  • 4 replies
  • 1 helpfuls

Trigger Survey from a Flow

I'm unable to use the OOB Trigger Condition to create and send a survey to a user because the instance uses a couple of custom text fields to capture the name and email. I would love to change this but that's a different story. Has anyone used a Flow...

Vernon1 by Tera Contributor
  • 1086 Views
  • 2 replies
  • 0 helpfuls

Incident response time

Hi Team, I need to find a way to run a report that shows me an average incident response time. There is no active SLA configured. Is there a way to find the response time without SLA?

Deepthi24 by Tera Contributor
  • 951 Views
  • 2 replies
  • 0 helpfuls

Need to add column

Hi all, We got one requirement we need to add one field in list view which is not part of that table is it possible?if yes can anyone provide me the solution?In above scenario the table in screenshot is sysapproval_approver table &  we need add the f...

Community Alums by Community Alums  
  • 1250 Views
  • 4 replies
  • 0 helpfuls

Get Day Part of datediff in Report Function Field

I'm trying to create a report where I'm capturing the difference between a date field and sys_created_on which is a date/time field.For function field, however, when I use datediff function I only want the Day part and not the hours, minutes and seco...

Request item Variable need add in email body.

I am looking for option to add Request item Varibale selected value in Email body. is there any option any can suggest would really help.  

SurajPS_0-1675261199040.png SurajPS_1-1675261238309.png
Community Alums by Community Alums  
  • 760 Views
  • 2 replies
  • 1 helpfuls

Resolved! Field values are not updated when creating change from template

Hi All,-> When trying to create a change request from standard change template, the fields are auto populated from template.-> While insertion when trying to change any field from template, it is not getting updated. But when trying to update the fie...

chg temp.PNG
Saranya2 by Tera Contributor
  • 1830 Views
  • 5 replies
  • 1 helpfuls

Asset Install Date and Assigned date on hardware

I have a question on HAM and asset install dates.  What is the guidance or best practice on using install dates.  From my understanding, the install date is the initial installation date when a device is issued.  When a device is returned and redeplo...