Hi All, I have a requirment "First Reported By field" Incident should be populated in "Incidents" Related List. Please help me how can we do this !!!In above i have addedd the Incident in First Reported By field . Now In Related List I can see Incide...
How to show/hide container in service portal. Would appreciate if any help.
Hello, I'm calling a script include in my catalog client script through GlideAjax, which works fine. Nevertheless, I can't find a way to return the value to the main function. How is this possible? Preferably with an example. Thanks in advance for yo...
Hi,I was looking at the Business Services cmdb item and noticed it has a field named SLA.If you go to add an item, it will reverence an "Agreement" table with demo data of "Finance 99.99"I figured that data would be stored in the SLA Definitions tabl...
Hi,I have created a flow designer. I need to wait for 5 minutes after the state is changed from On-boarding to Provisioning and i have added a wait for condition on the flow designer to wait for 5 minutes when the state changes to Provisioning which ...
Hi Folks, Please could you help me on the below scenarios. 1. End user will open the Service request form and we have configuration item field.For ITIL User able to see the CI in the variable.but For End User unable to see the CI . Based on the CI we...
Hello, I have users that are unable to create "Sprint" from Agile Development > Releases. I tested this in my personal instance and got the same error message. I have groups created with Type = Agile Team. Is this OOB functionality? Thanks for your h...
How to configure servicenow to jira integration through rest message api.
I have a Custom Relationship AQCC Category, the 'AQCC Category' is showing in Admin Console but the Relationship or Related List is not showing in Service Portal? I am not sure why, much appreciated if any one help on the same. I have verified the sa...
Hi all, In a catalog item, we created a multi-row variable set named Approvers. In that i added one reference variable in that which refers to (sys_user) table. i.e., Approvers list. Requestor will be able to select multiple users by using that ...
I have a mail script that I am calling from notification but get a message script is not found. I tried to call it using scope name like ${mail_script:my_scope.getinfo} but did not work. How can i do this?
I am creating a Scheduled Job using a custom script and want to attach a static document every time a ticket is created. The catalog item workflow creates the REQ, RITM, and SCTASK and is working as desired. However, I cannot seem to get the attach...
I have a requirement to create a catalog task based on a requested item variable: The catalog item is for users to use when staff are leaving, but the issue I have is that all the tasks are generated at the time of the request being submitted (norma...
Hi,As per my requirement it has to create the task and RITM and link the task and RITM in the task related list. but if we remove the current.update it stopping to create the task. I tried with GlideRecod of task table, but still not showing the tas...
