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Resolved! in ui page how to query to one parameter out two

Hi  all,  i want to search either username or email address , after click on search i will  search username in user_id or email in email addess if one of those exist then it with return the user company name and sysid, i will try it on client script ...

Debarpita_0-1692868232552.png
Debarpita by Tera Contributor
  • 1099 Views
  • 3 replies
  • 0 helpfuls

How to update the one table data into another table.

i have pulled the asset data from Intune system to ServiceNow into one table ( intunedata) by using the intune spoke now i want to load the data from intunedata table to alm_hardware table with transform map.  Please let me know how can we do that , ...

hemanth40 by Tera Contributor
  • 1280 Views
  • 2 replies
  • 0 helpfuls

Set contact type to self service

Hi, I have a requirement to set the contact type on the Service request to 'Self-Service' if the request has been submitted via ESS portal. How this can be done? Any help will be appreciated. Thanks in advance!

bhavanashri by Tera Contributor
  • 1052 Views
  • 5 replies
  • 0 helpfuls

Resolved! Related Incidents in Problem Tickets

Hi Help, Good day. I need to create report showcasing all the related Incidents of various problem tickets. How to proceed further.I need to showcase all the Incidents shown in Incidents Tab within the problem ticket. Please help. -ThanksBh

Bh2 by Tera Contributor
  • 2190 Views
  • 6 replies
  • 2 helpfuls

Agent workspace logo different for some users

Hi,    After setting agent workspace custom logo,    admin is able to see the custom logo but for some users, they are not able to see custom logo rather able to see the default NOW logo, in agent workspace header.    Is this because of domain separa...

Autoclose RITM after 15days

Hi,  I have a catalog item and tickets related to this catalog item will be created automatically through databased. Now the requirement is to auto close these tickets after 15days of creation. Is it good practise to use 'Wait for duration' action in...

How to make all check boxes mandatory on a catalog item

Hi experts,We have a catalog item with 3 checkboxes one after another.Generally if there is a group of checkboxes then by default selection of at least one checkbox becomes mandatory.But Client wants all of these 3 checkboxes to be mandatory. Is ther...

Kalyani35 by Tera Guru
  • 2916 Views
  • 6 replies
  • 7 helpfuls

Resolved! Blank Approval (individual)

I have a workflow that has two levels of Approval (1st Approval then 2nd Approval). If for some reason one of the approvals does not have an approver assigned the Approval Activity will be skipped.Is there a way to build logic that says "if approval ...

John H1 by Tera Guru
  • 1290 Views
  • 1 replies
  • 0 helpfuls

Hide/Show choice options in Record Producer

Hi @Ankur Bawiskar , I have a requirement to hide a particular choice option of Select Box variable based on the particular record selected in Reference Variable on the Record Producer.  I have written an Onchange Client Script for the implementation...

Nishant26 by Tera Contributor
  • 1655 Views
  • 5 replies
  • 0 helpfuls

Resolved! Insert json to importset table

I am creating a data source using load by script option. I am able to retrive the data but not able to correctly put it in the import set table.  The Json looks like this :  {"data": {"type": "io","id": "123","attributes": {"ipAddresses": ["101.10.11...

pratiksha5 by Mega Sage
  • 2061 Views
  • 7 replies
  • 0 helpfuls