Resolved! Servicenow Integration with Clarity for Project Portfolio Module Urgent guidance required.
Has any one done integration with Service now and Clarity?@Ankur Bawiskar @Community Alums
Forum Posts
Resolved! How to pass instance name in notification subject dynamically
Hi All, I need to pass the instance name in the subject of the notification how this can be achieved ?can we do it in what it contains option or separate notification email script? below is the existing notification email script for body (function ru...
Time out session
Hi Team, We recently updraded from SanDiego to UTAH. before there was no session time out prompt, now all can see time out session. I checked settings I could find the property 'glide.ui.session_timeout' is set to '60' I checked Support KB saying I...
Resolved! calling events details in notification email script
Hi All, Below 2 blocks will be executed in a scheduled job and trigger the events, now in both blocks we have a set of different conditions and calling the events and both the block's event name is the same as below. now after this, we have a notific...
gs.addInfoMessage() not display onBefore BusinessRule
Hi Everyone, I have a requirement to stop create/delete without customize OOB ACL's. I went with approach of Business rule to abort action of create/delete on one of custom role base. This is for sys_template table. We are stopping custom role to abo...
Resolved! After 7 days the problem cannot be "re-analyzed"
Hello, guys!Is it possible to prevent the user from being able to re-analyze a problem when it has been closed for more than 7 days?Thank you!
How to set RITM to Closed Skipped and Request to Closed Rejected when Approval is rejected
All, I have a requirement to set the RITM to Closed Skipped and Request to Closed Rejected when the Approval is rejected.Pasting a screenshot for reference. Any help will be appreciated! Thanks,Mallika
g:ui_reference in UI Macros
Hi.,I am trying to build a UI Macros on CMDB CI. Which will show Location Hierarchy for the same CI record. I am unable to access zone,zoneName,floor,floorName,room,roomName,building and buildingName in HTML part of the code.Ex : <td><g:ui_reference ...
Resolved! to hide/remove some of the categories and some of the subcategories
Hi I am trying to hide/remove some of the categories and some of the subcategories from the Report an Issue RP on Service Portal view.I have used on load catalog client script to hide some categories as follows and it worked g_form.removeOption('cat...
How to find group name with Sys ID?
For a given user criteria I can see Sys ID in the group field, how do I find the group name?PFA the screenshot for reference.
Resolved! how to restrict the date/time field so that it can only be set up as date and hourly
how to restrict the date/time field so that it can only be set up as date and hourly.or hide minutes and seconds on the table.
Resolved! Survey overview & scorecard report access for survey_reader
We would like the survey_reader to have access to the overview & scorecard reports. They have access to the pages, but the reports all display "Access to this content denied based on report_view ACLs." I tried adding ACLs as shown here, but still ha...
Mapping Two Target field in Transform Map
Hi Team,I am stuck in a requirement where I need to transform data from source table into target table.Requirement is: I am getting two types of records in source table field called as req_ref_id:Types of Records:1. One record start with ABC000001123...
Enable idea in Service portal know
How to enable idea management in Service portal so that user can create idea from service portal instead of idea portal
Resolved! Agent Workspace - Interaction - Interaction Related Record is created when a task is opened from User's Tasks
Hi, I'm working on the configuration of Interactions in Agent Workspace. And I noticed that when the user opens any task from related list "User's Tasks" a record in "Interaction related record" table is created. Do you know why is the record creat...
