I have a requirement to update SLA definitions for P1 incidents. The default schedule is 8AM-4PM. If the incident is opened in this time window, the SLA should start, and should not stop until the incident is solved. If the incident is opened outside...
Hello team, Please help me how we configured the quick email functionality in form
Hi,Is it possible to create a report which details ALL relationships that a CI might have both upstream and downstream. Essentially something similar to the relationship mapping?Was thinking a database view might work but not sure where to start.Rega...
I have a Catalog Item will won't let me remove the 'SNC_External' role from the 'Not Available For' related list. If I remove it and then click 'Save' it just gets added back in. Should I be able to do this?
We are in the process of setting up Agent Workspace, initially just for use of our service desk. However, after giving them the workspace_user and agent_workspace_user roles in our sub-prod environment, they still can't see the 'Agent Workspace Home'...
Take me to the survey link should be redirected to service portal Please guide me in this. var html = new AssessmentUtils().getInstanceLinkHTML(current);template.print(html);
Hello All, Thank you in advance. Can anyone please help me in knowing how to prepare this type of dashboard .Screenshot attached. Regards
How to get class wise CI count which are active?
Has any one implemented Corrective Action Preventive Action (CAPA) in ServiceNow? If so can you please share the implementation details. Thank you!!!
Please help me which role is required to access PA and implement KPI dahsboards.
My requirement is I should sent notification on change of work notes in incident form and I want know how to create a link in the notification on click on the link it should redirect to current form were we change the work notes. Could any Pleas...
In the form there is a mandatory field, users are able to create records without filling that mandatory field . What are the possible methods by which users are bypassing the mandatory field? one method i know is through Data Sources. Is there any ot...
Hi Folks, i have a reqiurement create sla based on assignment group when change assignment group then sla shold be start and when change assignment group then privious sla would be pause and new sla will start. when assignment group changes to priv...
Hello SNC, I have an requirement that - To add Parent/Child relationship for Problem table. I.e., When i add list of problems in the related list problem tab then all those will be considered as child problem and thus when i open any child problem re...
Hi All,We are having an issue with making fields of a custom variable editor Readonly. could you please help us in resolving it.Issue:We have built a custom table(x_ct_request) in our scoped application, this table extends task table.We are using SM ...