Is there a way to pause the SLA under "Breach on Due date" duration type.
Is there a way to pause the SLA under "Breach on Due date" duration type by creating any BR ??
Forum Posts
Date field displays in incorrect format on Short description field
Hello,I have a catalog item form that contains a date field. The date format appears correctly when you look at it on the form before submitting and also on the RITM form after submitting (Australian date format is DD/MM/YYYY). I have added a script...
MID Server ms.log is not working
I am trying log to MID Server logs file. Below is the code that I am executing from the background script. ECC Queue state is always in ready state. var jspr = new JavascriptProbe('Demo MID Server'); jspr.setName('My Test Message'); //Any descriptive...
Issue with hiding a variable on the SP and showing on Tasks
I am attempting to use UI Policies to hide certain Catalog Item Variables in the Service Portal Form, and then show these same fields later in the generated sc_task. For example, I have a UI Policy which hides three variables in the Service Portal, ...
Resolved! gs.getUser().isMemberOf(current.assignment_group) not working
hi,When I write :gs.getUser().isMemberOf(current.assignment_group) in my ACL , elow Error is encountered in logs.java.lang.RuntimeException: failed to coerce com.glide.script.fencing.ScopedGlideElement to desired type java.lang.StringCaused by error ...
How to populate multiple choices based on other field in record producers ?
Hi All, I have two fields say 'class' AND 'CI' . i want to populate multiple values in ci based on the choice selected in class and ci is having bulks of records say (1000000) . please let me know how to do it. Thanks, Dinesh Kumar G
one acl is giving access to the field and one is restricting so what will happen
Also, can anyone provide me interview questions on ACL and different use cases.
Resolved! How to add the work notes when catalogue variables are changed on RITM Form
Work notes must be updated (with previous and current values) in RITM form if the catalogue variables have changed in RITM form. Business Unit and Location both are catalogue variables and dropdown fields, PFAThanks in Advance!
Resolved! Need to import Knowledge Articles in Bulk including Images/Attachments & Links
Hi All, I Need to Bulk Import Knowledge Articles including Attachments/Images associated to it. Through excel file i can do Bulk import but not sure if the Images/Attachments would be present, Please let me know how can i achieve it. RegardsRavi.N
Resolved! Convert epoch time to date/time in users time zone
The incoming payload to a transform script, has an attribute that is epoch time. I want to convert this to human readable date/time in users time zone and assign it to a field in the change record.How do I do it? I tried the below, var session = ...
How to pass muliple query parameter as request body to fetch data from Incident Table
Hi All, I am doing integration with 3rd party system wherein I need to fetch data from ServiceNow incident table and I have long list of query parameters which needs to be passed as JSON in request body. If someone has done, please provide an exampl...
How to remove an option in a list collector if another option in the same list collector is chosen?
Hello! I've ran into a problem while trying to create a catalog item. I need to hide options in a custom list collector (made using the multiple choice to list collector method) based on if someone chose another option in the same list collector.For ...
Resolved! outlook actionable not working when we approve/reject getting error
After configuring outlook actionable message to servicenow unable to approve or reject getting the error as "You are not authorized to approve/reject this request". I checked about this where user have 2 profile in servicenow with same mail id as "a...
Resolved! Setting State field to "On Hold" Sets task to "Closed Completed" in task table
I've created a custom table and I am having some weird behavior. When setting a task to "On Hold" it updates the task table to "Closed Completed" and sends our users an email stating that the ticket is closed. How to I update the the task table to...
