Hi All,I have a from where we have 2 fields 1. access type (dropdown ) - choice as access_removal2.groups (list colelctor) -configured on sys_user_group table. if the choice is selected as access_removal, then the groups field should show the group...
hi guyz...plz help me i dont want to show the users comments to the other users but they are able give their own comments for knowledge article portal
Hello all, In the CMDB, there are two classes, Database and Instance. In the relationships table, Database is related to Instance (Database is parent and Instance is child) and then Instance is related to Server(Instance is parent and server is child...
I've created multiple decisions in my Normal Change Approval policy. They are triggered correctly. But when one group approves, all the other groups are set to "No longer required", and then the workflow continues. What am I missing?
Im curious to know how others are using the agile and/or release module to track their ServiceNow defects in ServiceNow from cradle to grave.For example, if an end user logs an incident for an ESS site defect and it is found to be resolved in a futur...
Hello I have already created the variables for a catalog item how can I create a variable set from those 7 variables that I can use for all my catalog items?
I have read several of the posts on upgrading and update sets and they don't address my specific question.We have 3 environments. We have started in our sandbox to upgrade from Geneva to Istanbul. We are trying to get as much as possible back to ...
Hi All,I am trying to setup the standard Change catalog, and the default behaviour is a little annoying.When you browse the catalog of standard change templates, then select one, a new CR form opens up on the screen. The issue is this has already bee...
Can I populate the Change Request 'Impact' variable based on answers from the Risk Assessmentor do I use the Risk Conditions I have tried Risk Condition and the following hasnt worked The Service selected is set to 1 - most criticalEven tried keying...
Hi Team, Can anyone help me with Flow designer,I want to trigger an approval to specific groups,based on the logged in users' country,so there are around 11 countries and 11 groups and in future the countries can get increased,so how we can trigger t...
Hi All, I have a requirment "First Reported By field" Incident should be populated in "Incidents" Related List. Please help me how can we do this !!!In above i have addedd the Incident in First Reported By field . Now In Related List I can see Incide...
How to show/hide container in service portal. Would appreciate if any help.
Hello, I'm calling a script include in my catalog client script through GlideAjax, which works fine. Nevertheless, I can't find a way to return the value to the main function. How is this possible? Preferably with an example. Thanks in advance for yo...
Hi,I was looking at the Business Services cmdb item and noticed it has a field named SLA.If you go to add an item, it will reverence an "Agreement" table with demo data of "Finance 99.99"I figured that data would be stored in the SLA Definitions tabl...
Hi,I have created a flow designer. I need to wait for 5 minutes after the state is changed from On-boarding to Provisioning and i have added a wait for condition on the flow designer to wait for 5 minutes when the state changes to Provisioning which ...
