As an ITIL account when i try to add multiple incident records in Change request via "Incidents Fixed By Change" . I am una ble to add those incidents. But if I open incident and add change in incident i am able to add change. Need help on this. Why ...
Hello All , I have one field 'sla breached reason' field on incident field. this has to visible and mandatory when "SLA breached and Incident state changes to resolved" If sla not breached this field doesn't want to show. kindly help me the code for ...
We have a create incident inbound email action that has been working fine.I created a new user with a new email address to add to the action, and that one is not working (the original ones continue to work).Below is the script with the part that I ad...
The sys logs, (warning, error, all) only display the created date in seconds. The problem is, there are a lot of activities that then are grouped in the same second, and I lose my order of operations making troubleshooting a whole lot more difficult....
Hello, I have a requirement to make attachments to a form as public or private. I have added a checkbox on attachement form named "Is Private file".At the time of attachement if I check the check box, this attachement is private and should be visibl...
@jaheerhattiwale Hi Jaheer,Need help,Whatever we have added type head search(PFA 01) on the header of the portal need to change the view as per the given attachment i.e 02. this search taken a reference from the hotstar page. Please guide me what ar...
Add new fields in the TASK section. Decision -> dropdown (options: Approved, Partially, Rejected) - mandatory. Rejection reason -> only visible when option rejected is selected in the above - free text field single line - mandatory - help text Provid...
On Homepage if click Dropdown and search the Dashboard the Dashboard is not getting
Is there an existing script class I can use to determine if an IP address is in a given CIDR range?Basically I want to make a call like: isInCIDR(ip_addr, cidr) and it returns true or false. I'd like to do this without first converting CIDR to range ...
Hi, What is difference between SOAP and REST API. I have gone through many documents but didn't get it. Can anyone please tell me important difference between SOAP and REST API. Regards, Nivedita
We have a Location field on our Catalog Task form that is a Reference Field to the Locations table. When you click on the magnifying glass and the pop-up window comes up, no records are displayed, as if the table were empty, but it's not, there are o...
Hello community leadres, We have created one "Angular ng-template" under the widget to show some pop-up while approver approving the request from serviceportal.This pop-up is to enetring some values before approving the request. Below is the code tha...
Hi All,I have a requirement in Release form. We have a list collector variable and it contains few groups. When a release is created with any of these groups, a task should get created.If the user selects all the groups, tasks should get created for ...
Hello,I have a button on KB article portal page to download the article to pdf. The problem I have is that some articles do not export images to pdf whereas a few are exported with images. There is no difference between these articles in the way the ...
Hi ServiceNow Folks, We have a requirement, We have two fields on change request 1) Planned start date 2) Planned End dateand we have one field on change task - Due Date Qus1: -- Whenever the planned start date(change_request field) is less than Due...
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