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Attachments via Email on SCTasks

Hi all,  I have noticed an issue in ServiceNow. When a user replies to an email sent from the sctask and there is an attachment on their response, it is not being saved to the task.  How can this functionality be enabled?  Thanks,Mallika

Resolved! Standard Templates - Yearly Review Process

Hi there, Standard templates require annual review. This is currently done as a manual process which is an inefficient and time-consuming process Has anyone set a process to review standard templates on an yearly basis? If yes can you please share so...

Transform Map Query for 'Ignore' Choice Action

Hi All, I'm running transform map, In field map even if we keep choice action as 'Ignore' , choices are getting created in ServiceNow instance also what is the purpose of the Reference value field name on the field map window of the transform map?Ple...

Transform_Map3.png
_Yash24 by Tera Guru
  • 938 Views
  • 5 replies
  • 1 helpfuls

g_scratchpad for reference field

Hi,I want to auto populate u_language(Reference to sys_languages) field on incident with callers language value. i want to use g_scratchpad instead of glide record. Am trying the below one but the value English is populating but it is saying preview ...

Community Alums by Community Alums  
  • 404 Views
  • 2 replies
  • 0 helpfuls

Transform map field script code explanation

Hi All, Could you please explain line by line code for below which is written in transform map field script and choice action is --> ignore and source and target fields are mapped as expected.  var grChoice = new GlideRecord('u_il_rel_choice');grChoi...

Mohamed_009 by Tera Contributor
  • 407 Views
  • 2 replies
  • 0 helpfuls

Resolved! Survey URL from email Notification redirecting to Service Portal

Hello All, We are working on surveys, redirected a survey email link to service portal. We are not displaying survey widgets on the portal. The requirement is, when the user clicks on the survey email link it should redirect him to the respective sur...

Batch API: Increase Response output size

I'm attempting to use the Batch API (/api/now/v1/batch) but need to temporarily increase the response size.  I've tried to update the following system properties but no matter what, the response size returned is 10MB (which is the default for most RE...

Community Alums by Community Alums  
  • 1004 Views
  • 1 replies
  • 1 helpfuls

App installation failure

Hi everyone!I'm troubleshooting the issue with the plugin installation. It shows the message "Application installation is unavailable because another operation is running" and I tried a lot of suggestions on previously related posts but nothing helpe...

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Restrict external users in email client

Hi Team,I want to restrict the external emails  entering in the email client form,the email which are not present in the user table.Only users who are present in the user table ,their email should be allowed . Thanks,Karan

KARAN24_0-1680774421952.png
KARAN24 by Tera Contributor
  • 697 Views
  • 4 replies
  • 0 helpfuls