We have SSO set up on our instance. When clicking a link to a KB article, we get the "You do not have sufficient privileges to access this knowledge item" page if not already logged in to ServiceNow. It does not redirect to the SSO sign in page. W...
I have a user story that I am working on for a client with the following specifications. I know that the additional assignee field can be configured to the form using list layout (1), but could use some guidance for (2-5). Any tips/advice is apprecia...
Hi,On the incident form, there is a module field and right clicked and selecting the configure Label there showing see the below screenshot.I changed the Application from Global to ActiveControl DevOps Integration application. And it was editable and...
Hi All, We have a catalog item and need to create a email notification such that notification show the input present in variable field . Like : email notification show "my_name" & "reportee" in email notification Kindly advise. Regards,B
Need to know about ServiceNow POP3 and ServiceNow SMTP
Hi All, 'Request Approval' button is not working if change type is Retro or Emergency.'Request Approval' button is working if change type is Normal. The existing code for is shown below. When you update the 'Approval Group' field in the change form w...
hello experts,I want to trigger a schedule report from a server side script. For the time being i am triggering it using background script for testing. Following is the script attached. Can any1 tell me what is wrong in the script. If i trigger it ma...
How to set alert text in red colori have requirement on ui page on click of check box field alert should be visible in red text
I was trying to restrict 5 groups from the Assignment group field. I am unable to achieve for Task table but able to restrict to other ITSM groups (Incident, Problem, Problem task, Change, Change task). But it should be restricted to the Assignment g...
I have the catalog item form, There user select multiple groups(check boxes) based on the groups I need to creates the catalog task assignment groups. How to achieve this task using workflow.
Hi All When we are triggering multiple times this table it's not updating the records every time,For example, if we trigger 5 times this BR simultaneously by 5 people it will work for half of the time only.Any solution for this kind of performance is...
Hello experts, i am stuck on a use case.I have a table in which at a time many records are getting inserted,for example at first 56 then 79 etc records got inseted i.e the count is dynamic. Now i need to send only a single email after the record ins...
Hi! Doing an implementation of change management for a customer with rather basic current process, but growth ambitions. Looking for some crawl-walk-run material to get input on what what is a must-have in the initial implementation and what can be ...
Hi Team, I have couple of "form button" UI actions on the form. All are displayed on both the top form header and bottom of the form. I need to hide only on the form header not in the bottom. How can we achieve this? I tried this article https://se...
We have a catalogue form with a field name "select the users" type of "list collector" and a reference to the sys_user table, as well as a field with a "select the group" type of "reference" and a reference to the sys_user_group table. When multiple ...
