When i am adding incident in change request through related list of incidents fixed by change the list is invisible (incidents are displayed in white font) and all incidents are not showing.When i click on the edit button to add incidentsThe list doe...
I have the scripted REST API and trying to get the array of objects from the below payload.It has parent and child data I need to get the all the list of child and need to iterate that to create new records but I am not able to get the child data as ...
Hi, I have installed the Universal Request plugin.Nevertheless, the tab Universal Request Config disappears immediately after I have opened a Catalog Item.
Hello Team,We have requirement to configure SFTP connection that would export one particular report from ServiceNow on daily or weekly basis to third party application.Could you please suggest anyway how to achieve this.
Hi, I'm quite new to SN scripting so would appreciate your help on the below. On a record producer I have a very simple MRVS with just one column for email addresses (they are external to our user db hence I cannot grab them from the system). For th...
Hi All, I want to restrict custom table record from global search.i have created one custom table provided some role. Who are having that role, they can only access. Others cannot able to access the modules but they can able to access records from gl...
Hi Team, I have created a subflow similar to approval coordinator using flow designer . attached the xml for your reference. issue i am facing is at as for approval activity where as per the log data is coming perfectly but approval is getting skippe...
Hello Experts,I need a small help on the UI page. Please follow the below code: <script language="javascript"> function openPopup(){ var gm = new GlideModal("open_content_helper",false,500); gm.setTitle("Suggest a Description"); gm.setPrefer...
Hi,I have a requirement to create a view rule on incident table to not display self service view in list for non - admin users, Only admin users should be able to access the 'self service' view option from the context menu of incident.So, it will be ...
I have a scripted REST api and now I am trying to get the payload if it is a valid then I am able to get it as below var payload = request.body.data; But if third party system send invalid JSON to ServiceNow then how to capture that I have tried di...
Hi Folks, Can someone help me understand why there are different survey notifications? I've always understood that "Survey User Invite" to apply to all surveys in the system, but now I am seeing specific ones for incidents are available. How would I...
Hi All,I have built a custom table called "Service Desk Incidents", and have built a button called "Reopen SD Incident" on the portal which will be only visible for resolved SD incidents. so, now I want to count how many times an SD Incident is getti...
Hi All, Currently the catalog item tiles are showing like below in service protal.they should look like below,Border line needs to be removed. How to achieve this,Can anyone please guide.Than you in Advance.
I have a maintenance window for Monthly maintenance. The way we originally defined it was to start on the second Weekend of every month starting Friday night. It turns out this was incorrect for some months. Monthly maintenance is supposed to start o...
I am in the process of developing UAT script to test Incident Management module in SNOW for the upcoming London release. I was wondering if anyone has a test script that I can leverage and mold it to our need. We do not have the Test Management modul...
