Hello, We use CSM. I am trying to figure out why a case would be auto created and associated to a request when a Service Catalog item is ordered in platform view. This happens when some of our employees with itil role orders a Service Catalog item....
Hi,when I select the start date from the catalog variable I want to convert it into a custom format in a new variable. For example, if the start date is 22/01/2023 11:36:52, I want to convert it to 22/JAN/2023 11:36.But when I use the below code it's...
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Please help me understand the significance of initializing with this keyword here. Even without this the code will work, if we pass the parameters to function ( assuming function is returning something).. SPCart.prototype.initialize = function(cart...
Hello, Stage value is configured to be 'waiting for approval' in flow designer just before Ask for approval action however in ritm it is set to 'request_approved'. Can anyone help me know the issue. Thanks in advance
We are using close code and resolution code upon closing incidents. It is confusing to the ITIL user. I searched the WIKI and cannot find a definition. Do you have any we can use (checked the glossary as well). Thanks.
How to increase auto logout time duration?IT support teams (service desk, incident management team) have to monitor ServiceNow continuouly. For that they need to acess ServiceNow. My query is the current auto logout duration is very less and it leads...
Hi Team,I have a requirement where i have to pre fill the MRVS which has single column based on certain check box and variable inside MRVS is the reference field. How can i acheive this using on submit client script. Refer the below img.Based on thos...
I am testing the use of Change Models in my PDI. I created a Expedited Change model which simply skips the Assess state (New >> Authorize). The out of box models for Normal and Emergency show the approvers for their associated states (Assess and Au...
Hi All, I have a requirement, to make a string length equal to 7 by adding leading zero's to it. For suppose if I get 10 --> 0000010, 100 --> 0000100 , 1000 --> 0001000 I have tried the below code in background script and I am getting result as undef...
Hello, I have duplicates in cmn_location table and having data in all the duplicate records. I want to merge those records into one record. Can someone help me with the script.
How to get catalog item variables by joining sc_req_item and sysapproval_approver tables to get requested items that are approved by users from a particular team and raised by using a particular item. I need record fields with that particular item fi...
I have a case where the user and fulfiller kept an email dialog going through an incident after that incident was closed. When the incident was closed, the appropriate survey invitation was sent. After that, every time either party sent an email to...
Hi,I need to make configuration item mandatory in "affected ci" in change request table if outage is added to change form of current record. Please can anyone help me with some suggestions.Thanks in Advance! Shalani R
Hello All,Hope everyone is doing good , Needed a help in creating a inbound email action to create a incident when an email is sent to "axy@ttr.com". How can we achieve this?WHEN they send an email to axy@ttr.comTHEN an Incident will be created with ...
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