Simple RITM Flow Designer
I want to create a flow for my catalog item.. it has no approvals No catalog tasks just RITM getting created, going through all states and closes. please share what steps should be there in flow designer.
Forum Posts
Get all sys_ids of attachments for an incident
Ho can i get all sys_ids of the attachments for a particular incident? my goal is to write a script to download the attachments one by one using curl command There are a lot of attachments assigned to one incident and I want to get all the sys_ids(m...
Generate the report of incident which is to be breach in next 5 days
Hi, I have requirement to create the report to generate the incidents records which are about to breach in next 5 days.With the following fields assignment group assigned to, number, business time left, pause time in report. Please help me with it
Copy variable from one MRVS to another MRVS
Hi Team,I have a requirement where I have to copy values from list collector of one MRVS to Reference variable of another MRVS on submitting the form, both list collector and reference field refer to the same table, any help on this is greatly apprec...
How to base64 encrypt rest message payload
Hi, i have created a rest post method and invoking it through business rule . I need to encrypt the payload.. how to do it? Is it done in rest message or in business rule or somewhere else?Please help.
Reduce the space in workspace
Hi All, I have created new workspace for a scoped application. When a record is opened in workspace, so much space is occupied (vertical line in the below image). Also, can we control what can be populated in the place of Request state, Price and Due...
How to restrict the RITM read access based on the catalog, for example human capital catalog items
Dear community, How to restrict the RITM read access based on the catalog, for example human capital catalog items shows only particular groups name starts with HC like.
Resolved! When Notification Mail script link is clicked it points to "record not found"
Hello,I'm using the following mail script in an email notification but when the link is clicked, it shows "Record Not found" What change can I make to the script so it fetched the right sys approval record? TIA (function runMailScript(/* GlideReco...
Copy an entire catalog item to another instance
Hello,I wish in one click, to move an entire catalog item (form, variables , categories , policies , script ...) to another instance.I know I can record in an update set, but that means I have to modify all items in the catalog to record them in the ...
Unable to bring Standard change model to the change Interceptor
Hi All,I'm unable to bring the standard change model to the Interceptor Page I'm only able to see two change models , how can i bring the other one to this card. And if i go to Interceptor also, there are two available for change , but questions are...
Fulfiller User v2 and Fulfiller User v3
Hello everyone,on a customer instance, in the Management Overview subscription I notice that Fullfiller User v2 licenses appear to be allocated while there are also Fullfiller User v3 licenses but they are not allocated.Would anyone be able to explai...
P1 SLA Reset condition does not work (but a P4 SLA's identical one does).
Hello team. For the incident table, I have defined a P1 and a P4 Resolution SLAs (for a L2 support group) with a Reset condition so that, if an INC is assigned from that L2 to another group that is NOT the L1 support (Smart Desk), the SLA has to be c...
Resolved! Notification triggered but email not sent
Hi experts,Kindly help me solve the below stuffI have a email notification, its getting triggered but no emails sent When I add a worknote to incident, I see the log message in the system logs, but I see no emails in 'sys_email' tableVerified that th...
Resolved! Check Portal Cart before check out with OnSubmit client script
I am having the following requirement: to have a portal with attached service catalog. I need to do prevalidate on the cart to check if the current user is having enough amount of money for the ordered cart total price.I was planning to create an onS...
in catalog item create multiple ui policy action in servicenow while clicking new button
In catalog item create multiple ui policy action in servicenow while clicking single new button
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