Forum Posts
Service Request Outbound - how to capture all variable answers and send JSON
Hi,For the Service Request Integration, I need to capture the variables and variable set values / answers (dynamically based on the current catalog used by the user ) and pass JSon to another instance. please help how we can capture the variables an...
Retrieve and add attachments - Rest API
Hello All, I wanted to retrieve attachments from third party tool and attach it into staging table as a attachment.I have created Rest message and written script to achieve this but I am able to map only data in staging table not actual attachment . ...
Resolved! How to hide fields on create new form ?
Hi All,I have a requirement where I need to hide couple of fields to hidden in the create new form. then once the record is created, I want those two fields need to be visible how to do this please provide any pointers on this. Thanks
How to get the attachments from the parent case table to the case task.
Hello Everyone,I have a case table where we can add the attachments and also in the related list of case table I have case task, when I open that I want to add the attachments from the case task so that I can get the attachments which are there in th...
Resolved! auto populate user's detail on catalog item
Hi All,I need to populate user's details on catalog item of logged in user as well as when requested for changes.fields are - requested for, email, phone, manager, manager phone, manager email. Note: I have added default values in variable for logged...
Resolved! Has anyone made a Service Portal RSS Widget?
Hi Guys,I want to be able to put an RSS feed on my Service Portal. Has anyone been successful in creating one and helping me out in creating one? Ideally, I want to pull the feed from Krebs at the top of the service portal homepage.Thanks,David R
Release Management and change management understanding questions for the experts.
Hi Everyone. I am new here and hope to find some support to understand things to release management. My first thing I want to understand does release management apply to (or need to be followed when downloading the following):Question A:1- deploy Win...
Reports missing in dashboard while moving over instances.
Hi Every one, We are adding the two reports to the dashboard but grid canvas is missing for those reports after we accept remote updates while moving one environment other environment through update set, still those 1 or 2 reports are missing and int...
Resolved! Is there a way to upload a data through email or any other way in servicenow except load data option
Hi All, Is there any way to upload a data through email or any other functionality except load data option in snow.one way is I have created a transform map for this , and loaded data through load data option.For Load Data , there is import_admin rol...
Resolved! I'm trying to allow user to be able to add attachments to Stories created from an Enhancement
Hello everyone, I have a slightly confusing situation here. When I open a NEW Story record (rm_story), I'm able to fill out the form and add attachment to it, then submit it. However, when I go into and existing Enhancement to create a NEW Story, ...
Cancelling All RITM's in order guide, if one RITM cancelled or rejected
Hi Team, I have one requirement. For Ex : We are having an one order guide, and we are raising the request from that order guide. That order guide request contains 4 RITM's. If first "RITM" got cancelled or rejected, other "RITM's" also should get ca...
RITM activity is not updating when the email is sent for asking for approval with flow designer
As a standard process, we always have to send emails asking for approval and register them under Activities. This is working with workflow.I have created flow designer one of the catalog, email is being sent (asking for approval) but in the RITM acti...
Resolved! Unable to activate subflow
Hi. I clicked the Activate button after creating a subflow, but the subflow is not activated.After clicking the activate button, a "success" notification appears at the bottom right, so it seems to be successful.Do you know any solution?
Resolved! How can I change state from open to closed incomplete for all request, requested item & catalog task table's records, I need to do this in bulk
How can I change state from open to closed incomplete for all requests, requested items & catalog task table's records (whose state is currently open), I need to do this in bulk via script please, anyone, provide help
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