Hi, Here I'm stuck with an issue, that I want copy Attachment from Attachment variable in RITM table to Catalog item form using UI Action. I have tried with this script and I'm not getting any output. GlideSysAttachment.copy('ZZ_YYsc_req_item',sourc...
Hi Community, I created an export set, export definition and export target that sends data to a mid server, all configurations look perfect but the file is not getting created in destination mid server folder. Thanks in advance.
I've a requirement where we need to create a report that shows each resolver group and their average time they update the end user for their tickets(for 'incident_task' and 'sc_task' tables). Could someone please help in this? Thanks and regar...
Hi Guys, Need to Help to trigger approvals from "Approval Rules" scripting of "Ask for Approval" block of the Flow. Till Line number 10 ,everything is correct and we are able fetch list of sys_id's which is expected. No Approvals are seen in RITM'...
How to write warning message in catalog items using UI policy ?Can someone please assist me regarding this query? I have written a UI Policy but its still not showing message.
Can someone please help me regarding this query? how to create an Incident (Monthly) Month End CSAT Survey report as follows: Percentage By month of each questions answered of the overall surveys received
Hi, For tickets (either incidents or catalog tasks (we call them requests)) is there a date field on the ticket that is set when it is assigned to an employee user id, re: assignee? There are two ‘open’ date fields, for both types of tickets. The...
Hello, I am trying to create a flow that can automatically export incident records to excel and then automatically add the excel to catalog request. Could you please help me if you have any idea or document?
One of our clients needs to have a report created that would show them the time taken to complete an INC after it was assigned to an ITIL User. Their SLA Definitions for resolution calculate the entire lifecycle of the INC from the time it was opened...
I have a requirement like this , whenever we add anything ok work notes/additional comments that should be appear on RITM along with comment i need short description of the sc_task like this lets consider Short description : Testing comment on work n...
I need to create a read only role to be utilized by various departments in my company to allow them to view all data in Incident, Problem, and Change. The role has been created and I have added it to the ACL's for Incident with a read operation. As a...
Hi Everyone, I dont know y one of the user in my prod instance is getting inactive and locked out after every LDAP run on daily basics.i have tired making him active and removed the check in from lock out but again in sometime he gets locked out.he i...
Hello, Could anyone please let me know if group by view is possible in service portal? Thanks & Regards, Sunita
in a catalog client script , I am able to hide a filed using g_form.setVisble('requested_by',false); But I want to use g_form.setDisplay('requested_by',false); so that the space will be used for other field.
Hi All, When I am clicking on the 'Copy Change' ui action, its redirected to the a new change form with some field values. I want to show a message when the new change form shows. I have tried to add the gs.addInfoMessage("your message here"); in the...