Hide workspace
Hi all, We need to hide the Service operation and Alignment workspace in filter navigation for non admin user.Can anyone help me on this how we can achieve this.Thanks.
Forum Posts
New and Edit UI Action Visibility on Related List
Hi All,For the catalog tasks related list on sc_req_item , I want to show New button based on role, I have created a new role and when I am trying with a user which is non-admin the New button is visible if the user has the specific role and if the u...
Is it possible to resize Virtual Agent Chat window for mobile device
Hi All,When user opens a poral in mobile device (using browser) then if he click on virtual agent chat icon then the chat window should occupies full mobile screen.(current user need to zoom out the screen to see the full chat wimdow, specially in a ...
Resolved! Email address should end with '@gmail.com' only.
Hi, I have a requirement in the catalog form. The user is asked to mention the required email address. The variable type given here is 'Single Line Text'. So, I want the user to give the email address which ends with '@gmail.com' only and if that nam...
Resolved! Getting "[PA AppSec] Daily Data Collection completed with warning" emails ever since updating from Quebec to San Diego
We are getting "[PA AppSec] Daily Data Collection completed with warning" emails hourly ever since updating from Quebec to San Diego. Reviewing the job logs, I see a warning:Not saving all records for Indicator:f83563cab7721010aed8e6e5de11a96b Result...
Standard Changes with approvals vs Change Model
I'm trying to find the best way to meet the request. We have a robust Standard Change catalog. The majority of our Standard Changes do not require extra approvals but a few do. (These are related to rate changes, so even though this is a pre-approved...
Flow designer - Using Inbound email trigger to create an incident
I would like to use Flow Designer to create an incident record for an inbound email. I confirmed that my instance has inbound email enabled and created a flow with a simple inbound email trigger defined. The email got processed but did not trigger t...
Resolved! How to update RITM state based on Task State.
Hi All, Below is my requirement, i have a request to close RITM's related to particular service. In that service i have a field like date. if user selected the date last 4days i didn't choose those RITM's. My request is in every RITM i have tasks mor...
Resolved! I want to create an option for the Cancel button under the Resolve button on the ticket page of the service portal.
Originally, there is no status of cancel in Incident.To cancel, I need to enter the "Cancelled" in the Resolution Code and Cancelled by Caller in the Resolution notes. However, in the current implementation, when I click Resolve botton, certain char...
Resolved! To remove element from an array.
Hello, I have two fields test1(reference -> user table) and test2(list -> user table). Whatever value is entered in test1, should be copied to test2. Condition is if the previous value of test1 is present in the test2 list, it should remove the valu...
Alternative Method for gel(); Functionality in Client Script ?
Hi All, The client script were written for on change the variable ( list collector) by using the gel(); method . is there any possibility that to rewrite the code in java script ? the gel(); functionality doesn't work in service portal. The code is...
How long we can restore deleted records from sys_audit_table?
Hi, So I have deleted records in sys_audit_table so my question is can we restored record which was deleted before last 7 days because I have find one blog where it is mentioned that we can only restored records which was deleted within 7 days and we...
How to add default From address in Email
Hi, I'm sending an email when ever request item is submitted using flow designer. How to add the default From address here such that when ever the email is triggered it will show @Helpdesk@xx.com.In notification we have this option in advanced settin...
How can I repair some slas, if there was a schedule holiday error??
Hello, can someone help me with the following?I have a problem with some slas that ran on holiday days, unfortunately I saw that the holidays schedule had a day error, I already made the correction but still the slas could not be repaired even choosi...
What role will allow to view and create Private Tasks?
If users cannot create a private tasks nor be able to view a report containing them, is their a particular role we need to add them to? They currently just have the ITIL role. We tested by moving a user into the ServiceNow Admin group and they can ...
