Hi Experts, I have a requirement to create new tab on landing page of agent workspace. Can anyone help me how to acheive this? Screenshot has been attached. I want to create the tabs on the yellow color highlighted parts.
When trying to create a Service offering in the Service portfolio management, i always get the message : 'Invalid insert. Service with SN App Service ID: BSNXXXXXXX already exists.' I think the counter parameter for incrementing the count is wrongly ...
Hi All, I am on San Diego version and the check box Use Global desciptions for translations which is available in HR Task Template is not working. When I'm changing the language to Spanish I'm still getting same Short Description text in English (ref...
Incident is reopening when end user commenting after incident resolved But we dont want to reopen incident again if end user commenting Please provide solution to this I am a new developer for ITSM.
How can we add a cancel button for the service request then user can cancel the request from the portal after submitting the request. can any one please help me for this configuration how to add and where can i add the code ?
Hello experts please I need your help, how can a regex to accept an IP range be built? for example: 34.3.4.4 - 34.3.4.5 I have this regex from https://community.servicenow.com/community?id=community_question&sys_id=0cf3a62ddbb8a010fa192183ca96198e ^...
Background:We are trying to replace our old online capital expenditure request form by using service now.For some of the use cases, predetermined catalog items like laptops and cell phones will be available in the catalog and can be added to the cart...
How many tables or there in service catalog? and what is the table name of service catalog?, which are common catalog?
Hello All,Can anyone have created template for CMDB blue print.Please send me document for the same.Thanks,Sravanthi.Yycsravanthi60@gmail.com
I have added the reminder notification field on form, How to Add a field reminder notification checkbox on survey definitions. This should send the reminder email notification for the survey instances, dur...
Hi, I have a flow assigned to a catalog item and it gets triggered when I submit the catalog item. However, it does not get triggered when I submit an Order Guide having that item in the rule base. The RITM gets created but flow does not get triggere...
For Problem SLA - which column do i need to add in order to determine the duration or turn around time (TAT) for the problem record means the duration of the time taken from Opened until Completed. Table used is Problem_SLA.
I have a requirement for a report showing all ITIL users along with their usage history. I have read numerous posts about an "ITIL Activity Report" but seems that may no longer be available as that was a part of ServiceNow Share. Does anyone have a g...
Good morning,I am trying to find out if there is a way to find users who have a license assigned in ServiceNow who have never actually utilised that license (or not used it for a period of time).We are nearing our license capacity and have anecdotal ...
1. I have created new email client template that auto populate "Caller" Email in TO field. 2.But I want this functionality or display this template only when the users A having specific role e.g. "role1" . 3.for other users this should work as no...
