Hello, We have a setup in our incident form wherein every time the Service Offering field is populated by the user, the Assignment Group is auto-populated by the Support Group tied with the Service Offering. Now, we allow users to select an assignmen...
Hi All, Actually i have a requirement that need set communication plan templates for major incident management? Please help me to complete this Thanks Deepika
Hello, I have an order guide setup for new hires. Within this guide, the manager must first select the brand the new hire will work for from a reference variable to the company table. I then have a list collector variable with a question_choice refer...
Hi I am trying to create a knowledge block in an article but I do not see an add block button although I have installed the knowledge block plugin already. I am using the Tokyo release. Many Thanks, Murad
I have one custom table. When the user created a new record, for few of the columns they want to give input in Japanese language. How to achieve this? Thanks
Good Afternoon, I have created a custom table with a record producer. On the record producer I have a list field a list collector variable that is mapped to a list collector field. When I submit from the record producer and go to the table to revie...
As per current configuration, if the Problem ticket is in 'Resolve' state then it generates a list of Approvers. Then if any one of the approvers approves, the Problem ticket moves to 'Closed' state. Let's say there are 7 approvers generated and 1 ap...
I want to move the Flow to another instance.But I don't see an Export XML button anywhere.How do I migrate?
Hi,I need to add a favorite for a group. Is this even possible?
How can I disable or remove App Engine Studio Plugin ?
Hello there - Can you use Flow design to edit/update a Related list once a request has been submitted? We have a form that has a variable for users to add their Epic record number. Once the form is submitted, I have been asked to link the Epic recor...
HI Team ,I am working on catalog item and my requirement isThere are 2 variable in catalog item form.des-Multi line text and short - single line text.Short - ABCDes - testSo my requirement is when I submit and order the catelog item these two varia...
In querying records via the Aggregate API, it is possible to specify a range of values when using the sysparm_query parameter.For example, a query for active incidents that are in a state of 12 or 2 would be (instance).service-now.com/api/now/stats/i...
Hi Team, I want to know how to get the value of the person who added the worknotes to the task.Suppose a work notes is added by system, I want to capture that ,similarly if its added by user, I want to capture the same.
I have a requirement to create a calculated field that shows how long it took for a RITM to be closedRITM Closed - RITM Open = Duration. How can this be achieved. any help on this is greatly appreciated.
