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Customise the columns of information shown on Change Schedule

Hi All, Just wanting to check in if anyone has successfully found a way to customise the columns of information shown on the Change Schedule module? Screenshot of what I'm talking about below: I also noticed that you can access the Config icon on the...

change_schedule_1.PNG change_schedule_2.PNG
Bernard10 by Tera Contributor
  • 544 Views
  • 1 replies
  • 0 helpfuls

How to call flow designer from workflow ?

Hi all, Is it possible to call flow designer from workflow and passing parameters from workflow to flow designer. Does Code snippet in flow designer is the only way? Regards,Nithya

Resolved! how to translate custom table field values

I have to translate the data in custom table. I have tried translating in sys_translated_text table but it is not working. (tried in translated/field labels table as well).please help on this issue. TIA.    

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Resolved! Populate groups and roles based on selected user

Hi All I have a form where I would like to populate 2 reference variables - one with all the roles a user has, and one with all the groups a user is a member of. The wrinkle is that the list of groups / roles needs to be based off another reference f...

Kai Tingey by Tera Guru
  • 1161 Views
  • 2 replies
  • 3 helpfuls

search for requested for

Trying to find all requests for a specified user. Then creating tasks based on those requests.  Getting error Evaluator: com.glide.script.RhinoEcmaError: Cannot read property "requested_for" from null script : Line(4) column(0) 1: var applic...

Jim Sheldon by Tera Contributor
  • 666 Views
  • 6 replies
  • 2 helpfuls

How to Modify Activity tab on serviceportal

Hi All, I had a requirement to hide the "input " text box on the Activity tab based on a condition (Like if incident state is "resolved" I dont want to show that text box). How can I update it? is it possible to do so?Below is the screenshot.  

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Samyukta1 by Tera Expert
  • 371 Views
  • 3 replies
  • 1 helpfuls

Resolved! Contextual search doesn't show up on record producer

I added a macro field on record producer and configured as follows. This doesn't display on the record producer. Also by default what value does it take for the search to work. Is there a field I need to define?  

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samadam by Kilo Sage
  • 1256 Views
  • 3 replies
  • 1 helpfuls

Logging external user incidents

We have a IT help desk using ServiceNow to log tickets for internal users. We wish to expand this by being able to log tickets from external users (non employees) who currently call or mail their issues to the help desk. What is the best way to confi...

Imsidd by Giga Contributor
  • 440 Views
  • 1 replies
  • 0 helpfuls

Resolved! g_scratchpad not defined : error coming onSubmit catalog client script

Hello All,I have written one catalog client script using g_scratchpad.It is working on portal but on the backend side form.Please let me know how can this be solved.Script: function onSubmit() { var actionname = g_form.getActionName(); if (g_scratchp...

app by Mega Expert
  • 4178 Views
  • 22 replies
  • 2 helpfuls