Hello Everyone, I have a requirement where I need to provide Reopen option for incidents to end users on portal. We have this "Incident Standard Ticket Actions" OOB widget which already has the option of Reopen but it is not available on portal, only...
Hi All,I want to send encoded data of attachment upto 5mb it is working fine , but i am sending client more than 10mb file it is not converting into base64encode as i am using dataAsString, please suggest me the internative of this my br is running o...
Hello, Currently when I complete a story, I send an email to the BA that it is ready for testing I need to create an email notification that goes to our Business Analyst alerting her that there is a completed story that is ready to be tested (Testin...
HI All, 1. I have a task where user would like all tickets that currently route from Group A to Group B, 2. And also no queue should be able to assign tickets to Group A except Group B, Group C and Group DAnd I tried looking the workflows to chang...
I'm looking to report on an SLA's 'Business Elapsed Time', but the default groupings are too large (see screenshot attached). I'd like to reduce the intervals to '<2 hours', '<5 hours', '<8 hours' etc... Can this be done?
When I open my workspace using this link https://dev129395.service-now.com/now/workspace/agent/homeMy workspace was showing like error "You do not have permission to view this data.Contact your ServiceNow administrator for more information."please re...
Hi Team, Can anyone please help me on the below query how can we achieve this in ServiceNow. In Incident if i selected ci is related to Application server class in that i have 3 Custom fields and those are reference field to the group table. For exam...
Hi, Customer requirement is that same user should not be able to approve change request again or I can say in 2nd level approval. I had gone through community and found out post https://servicenowguru.com/scripting/business-rules-scripting/prevent-re...
Any way to automatically populate Visual Task Boards? I'd like to take any incident, task, problem, demand, etc. assigned to a certain Group or Individual and have it automatically get added to a VTB. Thanks.Jim G.
Flow designer script for adding user fields in watchlist in service catalog
I had tried with scripts containing gel and g_list methods.but client script throwing errors while using this.Is there any other script to acheive this onchange in service catalog.
Is it valid to use GlideDateTime object and GlideDate for date field in catalog client script. I mean on client side? Thanks,Ruby
Hi Team,Reqirement is to show 'normal' change model only for users who are part of division - normal.Here division is a custom field (reference) on 'cmn_department' table.So if user is part of department abc and if that department has division as 'no...
Need to create a report, where I can see the Main Line as Change Request and then the Sub lines as the Change Task related to that CHG with some details. for example: CHG1134 | [Details]CTASK 1 [Details]CTASK 2CTASK 3CHG2365CTASK 1CTASK 2CTASK 3
Hello Community,I'm trying to make a purge on some tables, i thought using the sys_auto_flush was a good idea, but i don't understand how it works.I tried to create this entry (for testing) :I want to delete all records on the table u_savxdsl that ha...
