Hi all, In General ITIL users will land up into navigation page, but i want to change the default landing page to Agent workspace page instead of navigation page. Is it possible to change the default landing page.
I have an issue with problem records, when I click on resolve, the problem record is closing directly without checking the active open problem tasks, I need to stop the problem resolving, problem resolve will happen only when the active/open tasks ar...
Hi All,I have a requirement where I need to use variables of record producer for notification but there is no direct reference for the record producer variables only I can see the variables in form but on the notification table I am not getting those...
I have a Due Date field on my catalog form, named csc_due_date. In the workflow on the Create Task activity, I'm using the due date on the task ticket. I'm using this script: task.due_date = current.variable_pool.csc_due_date; The due date field gets...
Hi All, Survey is not getting triggered in our test instance eventhough everything is same in dev and test. Instance is also not getting created when i try to manually click on 'Assign Survey' button it says Instance could not be created. Please l...
I've just upgraded from Quebec to San Diego and my ITIL users are receiving this error when they login. Why is this and how do I resolve it? "The ITIL Homepage dashboard has not been shared with you. You can request access from [My name]." Thanks,A...
how to create a report for the users login history to service-now?
It appears that the "attachment' feature does not allow the option to "Download all" documents. This is available on the Incident form on the Now platform. Can someone tell me why are these different? Can this be configured to have the same capabilit...
If you look at the picture I'm trying to put together a script that will auto-populate the CI in the incident record when adding at icket if the caller has one. I'm not sure what I'm doing wrong. I've very new to javascript. Or if there is a low code...
Hey guys! I wanted to ask you a question. I created a simple non-actionable virtual agent notification (Teams). Only with 1 content attached to it. However, I need to change the link associated with the default button of the notified protocol, as rep...
Hi, We are having UI policy, Data policy and both applies on same field on same table.Which will get execute UI policy or Data policy. Can anyone please confirm for it. Regards, Nivedita
Ive set up a basic topic which captures some information from the user and then creates an incident record. The created incident is then shown to the user via the card node However the link in the card does not take the user to the service portal bu...
We've started using standard change templates and a point was raised to see if we can set up a workflow to include approvals for say 2 standard change templates but the rest will use the default standard change workflow. What's the best way to achiev...
Hello ,I Have a requirement to save the record as DRAFT before submit in change as show below we have only "Submit" Button . How is the best way to do this ?And where can we see those records?
| User | Count |
|---|---|
| 38 | |
| 16 | |
| 11 | |
| 8 | |
| 8 |
