How to setup calendar in Service Portal
I want to take date/time input in the Service portal. How to use OOTB calendar input widget?
Forum Posts
Resolved! Solarwinds - ServiceNow Event management integration
Hello, We are planning for Solarwinds integrations with ServiceNow Event management and using OOTB Supplied Solarwinds Pull event connector. Is it feasible to pull the specific alerts instead of all the alerts from Host IP (Solarwinds)? The option to...
stop Change Request being approved by the person who created it
hi all,we have a requirement to stop stop Change Request being approved by the person who created it. for this i have created a business rule. but unfortunately its not stopping for approve. please see below.i write before update business and see co...
Why can we see the word LEGACY in the ITSM Guided Setup
When you type "Guided Setup", the two of them ITSM and ITOM are nested under the application Guided Setup - Legacy. I was wondering why is it a legacy? Will it be deprecated anytime soon?
Resolved! Roles required for CMDB health dashboard setup
Hi All, I'm new to ServiceNow Community. I have ecmdb_admin role in ServiceNow and I'm looking to setup CMDB health dashboard and to add health inclusion rules. But i don't see CI class manager in ServiceNow OOTB instance. Can anyone help with what k...
Allow users from a particular group only to submit service catalog request.
Hello, I have created a group 'TestGroup' and added a role to it, Now the requirement is - Allow users from group 'TestGroup' to submit a service catalog 'Test_SC' request, else, for other users show an alert/popup message. Kindly help if you have an...
Resolved! How to add button beside caller's variable in incident and when click on it, popup has to display!!
Hello Team, I have requirement to add button beside the caller's field and when I click on that button it has to display the asset information which are assigned to the caller on the popup.Added below screen shot for better understanding.Please sugge...
Auto load excel/csv file from MID server to ServiceNow target tables
Need to automated data import from MID Server to ServiceNow tables(cmn_location table). The excel/csv file is having Locations data and it's present in MID server. So I need to auto load(create/update) data in cmn_location. kindly help me with the sc...
Resolved! Is there a way to search for both Incidents and Requests in one report?
Hi everyone!I'd like to know if on Service Now it's possible to create a report/dashboard to view and search for both Requests and Incidents. I already tried to make a new filter, but it just shows INCs and RITMs separately. I could merge two reports...
Group those UI Actions into a new dropdown menu
I'm a newbie on this, and I've Googled like crazy.We use the Service Operations Workspace, and I've created these 6 ui actions for incident. There are more ui actions coming, and we would probably run out of space and affect usability before we are d...
Resolved! How to create a script include and client script to identify vip caller (custom field)
Hi All, I have created a new choice field called u_vip with choices as "vip" and "v-vip" on sys_user table. How do i write a script include and a client script on incident table to identify if the user is a VIP or V-vip or a normal user. If user is ...
Update existing record with reply email inbound action?
I was trying to update the existing record of snow (ex: CHG OR INC OR WO OR PRB) via inbound email action. I'm receiving record number in the email subject. Since I can expect each time different record type I added the target table as TASK. For new ...
Assessment assigned to a group, instead of user
Hi Team,I have a requirement to create assessment for a GROUP, instead an individual user. By default, we all know, assessments are assigned to an individual user. Once assessment assigned to a group any group member can fill in the assessment.Is t...
Resolved! How to hide UI action button on change of field value
Hi All, We have a requirement to hide "request approval" button on change request form, based on the selection of field "Type" If the type is comprehensive then we need to hide RequestApproval button. UI action is working only for onload. So I tried ...
Resolved! How to create JSON array in following format.
I have following requirement.I want Json array such that : "UserandRoles":[ { "name":"Abel", "role":"admin" }, { ...
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