When an incident is created, the caller will receive the email, and when the caller replies to that confirmation message from the caller's email account that reply will reflect in the activities of the incident as an Email received, when these types ...
Hi, I have a change record where it state is updated by the system....Is there any way we can figure out why and how the state change is happened and updated by system. It is actually a cancelled change record, the change record is cancelled many yea...
Hello,I have a requirement to send an email out to all of our ServiceNow assignment group managers on a Quarterly basis asking them to review the member of the group you manage in servicenow. If anyone know how to create this notifcation please share...
Hi I am trying to execute the SQL statement as below'select DBMS_METADATA.GET_DDL(''FUNCTION'',''' || LIMIT || ''',''SYS'') from DUAL' from dba_profiles where RESOURCE_NAME = 'PASSWORD_VERIFY_FUNCTION' and limit !='NULL' order by PROFILEHow to fi...
Hi,We have a table called u_support_case_management which extends the task table. When I link an Incident from the related list of the Support Case Management form, and then navigate to that particular Incident, the relationship is not working.It sho...
Hello, I'm still learning Flow Designer but I am unable to find any documentation on referencing the 'last successful run time' within the Flow (e.g. variable, script, etc.). I'd like to use this date/time as an input for incremental query. Is this s...
Hi, Example: function onChange(control, oldValue, newValue, isLoading) {if ( isLoading || newValue == '') {//If i write code here then it will execute on form loadreturn;}//If i write code here it will execute at onchange of field } My question is w...
Need to assign filter condition based on assigned to users.Only the part of assignment group should able to see the report.
Hello community leaders, What should be the prerequisite to configure the " Advaced work assignment(AWA) in servicenow? Is "Agent workspace" is needed for this? If nothing is needed for this, can you explain the steps(1 to 1) at high level to conf...
Hi,I am trying to create a Client Script for a Catalog Item where a Select Box choices are dependent on selection of other Select box options. What is the simplest way of achieving this? I was thinking of using OnChange client script. The Select Box ...
Hi,I am creating a Catalog Item. One of the field is Mobile Number. Can you please guide me how can I set up validation for the field. The requirement is that:It should start with +61The total number of digits (including the 61) should be 11. Thanks ...
Hello all, I am working on an existing service catalog in which I have added new fields. While testing, it was found that the data entered in those new fields while request submission are missing... This means... I raise a request.. check the REQ and...
Unable to create a record producer and below error while submitting the form. Below is the error. This is a wrong configuration for Record Producer Error Message Invalid insert Info Message At least one of flow, workflow or execution plan should be...
Can you think of any reason that a group is assigned the ITIL role should also be assigned the Problem Coordinator role? What if/any additional functionality does the Problem Coordinator role offer that is not covered by the ITIL role?
I'm unable to use the OOB Trigger Condition to create and send a survey to a user because the instance uses a couple of custom text fields to capture the name and email. I would love to change this but that's a different story. Has anyone used a Flow...
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