How to disable/remove Virtual Agent Chat' functionality/option from Service Portal
Hi Community, How to hide virtual agent icon, i mean how to remove the functionality, we don't want to show chat option to the client. Regards, Rafmine
Forum Posts
how to reopen an incident by clicking ui action button.
i have a scenario where i should create a button on the incident form,on clicking that button user can reopen the incident.
No active range or web service or necessary parameters specified for Discovery
No active range or web service or necessary parameters specified for Discovery in discovery schedule menu when i click discover now then gives this notification. what should i do
How to install DemoHub for ServiceNow Organization Instance
Hi Team, Please suggest steps how to install DemoHub App in the ServiceNow Organization Demo Instance. We want to give a demo to client on our Organization Demo Instance. Thanks and Regards, Vineela
Resolved! Continue working on a completed Update set
can you continue working on a update set by setting it to "in progress" after you already previously marked it as complete?
List Field Limit in ServiceNow
What is the limit of the List type field in ServiceNow? What is the limit of the List Collector type variable in ServiceNow? Do they share the same traits, are they the same?
Email Client template is not showing in Communication task definition
I'm Creating a Communication plan definition On incident table, I'm trying to add Communication Chanel to the Communication task. Email Client Template I created is on incident table but it doesn't appear in search, the only ones I can see are using ...
Resolved! Use Event and inbound action to send notification
I want to generate an email notification when an update is made to the hr case work notes in the closed state. This is what I have in the inbound action if (current.state == "3" || current.state == "4") gs.eventQueue("sn_hr_core.closed.case....
Resolved! How to test inbound action notification
I Create an inbound action to trigger an event and send a notification I used it on sn_hr_core_case and all the tables that connects them. To test I looked into outbox found notifications with watermarks for 2 tables, emailed them to the servicenow i...
Can you please help me to collect manager round questions asked in interview
Can you please help me to collect manager round question??
Resolved! users with one of the role should be able to edit the field in list view.
Hi , We have one field in list view it is read only .and users with one of the role should be able to edit it. can we achieve it by Business rule. kindly help .
Retain Data for import set table for longer time
By Default, import set table can hold data for 7 days. Is there a way to hold data for a longer period of time?
How to change state option based on UI action
My Requirement is for example : when i click on awaiting approval button(UI ACTION BUTTON) in the form then state field should change to awaiting approval
Resolved! Automatically populate a user ID created by flow designer in to a variable with reference field?
Hi,I created a flow designer which creates a user record and there is a variable called ID(Reference field) on catalog item which gets populated on RITM.now after the workflow approvals the user record gets created (through flow designer) and that cr...
Resolved! Error : Tour ended because the next step was not found.
Hello Team, When i click on Begin Tour Ui action(PFA) it's waiting for sometime an showing "Tour ended because the next step was not found." and I'm unable to load the portal (PFA). Could someone please help to load the portal. Thanks,