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Resolved! Catalog Item validation for field email address

Hi all,I have a requirement for field validation of email address.I have set the field type as email. The validation works fine when the user doesn't enter a valid email address and clicks submit.However, the requirement is that there should be a on ...

Resolved! Need to filter the records

Hi, Is there any way we can filter out the records in a table where the state change from x to y by the specific  user on a particular date.like in the activity notes of the record the last thing is state change from x to y done by specific user. I n...

suuriya by Tera Contributor
  • 1297 Views
  • 4 replies
  • 1 helpfuls

Resolved! Walk up experience Different number of Technicians setup

Hello,we are trying to setup a walk-up experience module for the first time, and encountered an issue while trying to set up the Walk-up location.Our customer wants to have a different number of Technicians available, depending on time of day (i.e. 2...

PavelP by Mega Sage
  • 1272 Views
  • 6 replies
  • 2 helpfuls

Resolved! Can you display catalog item variables on the service portal?

Hey, everyone! I recently received a request that ultimately requires the customer to interact with variables on a specific catalog item from the customer portal. Is this possible? If so, is it possible to do by individual item and not a broader chan...

Bcrant by Tera Contributor
  • 1414 Views
  • 4 replies
  • 3 helpfuls

Resolved! What's the purpose of "approval group" field in CMDB table?

Hi all,   CMDB table has an field called "Approval Group". In which usecase is this field used? For examle, after someone inserts CI record to CMDB table, the member in "Approval Group" can approve? Or is there any workflow which "Approval Group" is ...

How to create a tab like ESC portal in a customized portal?

Hi All, Requirement: I have to add a tab under the customized portal like we have in ESC portal now.How do I add this below the header. I'm a rookie in ServiceNow, so I'd really appreciate a detailed answer if possible. Thank you in advance

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Nagashree5 by Tera Contributor
  • 618 Views
  • 3 replies
  • 0 helpfuls

how to call system property in inbound action

Hi All, we have a update inbound action which update the inc, But when ever user replys the automatic or system generated mail that also inbound picks and updates that should be exclud.For that we have to create a system property with in that propert...

varma2 by Mega Sage
  • 625 Views
  • 5 replies
  • 0 helpfuls