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Duplicate locations

Hello, I have duplicates in cmn_location table and having data in all the duplicate records. I want to merge those records into one record. Can someone help me with the script.  

Sai Cerni by • Tera Contributor
  • 1077 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to get catalog item variables in report or db view?

How to get catalog item variables by joining sc_req_item and sysapproval_approver tables to get requested items that are approved by users from a particular team and raised by using a particular item. I need record fields with that particular item fi...

Fathima6 by • Tera Expert
  • 2714 Views
  • 4 replies
  • 2 helpfuls

Resolved! A closed incident keeps generating survey requests

I have a case where the user and fulfiller kept an email dialog going through an incident after that incident was closed.  When the incident was closed, the appropriate survey invitation was sent.  After that, every time either party sent an email to...

johnfeist by • Mega Sage
  • 1068 Views
  • 2 replies
  • 1 helpfuls

Resolved! How we can group by the Array value

Hi All, I was getting manager values into array format from catalog variables For Ex: a9fd3acf1b832010165320ebbc4bcb26,a9fd3acf1b832010165320ebbc4bcb26,c9c841250f6c8240059d7d4ce1050e63,dd9e60060f67b500059d7d4ce1050e93,c9c841250f6c8240059d7d4ce1050e63...

naveen14 by • Kilo Guru
  • 2414 Views
  • 19 replies
  • 3 helpfuls

Copy Empty field giving NULL Value

Hi All, I want to update user record and make first name & last name empty. uploading excel and taking field as blank.While creating transform map selected Copy empty field as true but getting NULL value instead of empty value in user record.Any idea...

Incident Fixed By Change Related list in change request form

As an ITIL account when i try to add multiple incident records in Change request via "Incidents Fixed By Change" . I am una ble to add those incidents. But if I open incident and add change in incident i am able to add change. Need help on this. Why ...

a_49 by • Tera Contributor
  • 1865 Views
  • 3 replies
  • 0 helpfuls

Make fields mandatory when SLA breached on incident form

Hello All , I have one field 'sla breached reason' field on incident field. this has to visible and mandatory when "SLA breached and Incident state changes to resolved" If sla not breached this field doesn't want to show. kindly help me the code for ...

How to display milliseconds in logs?

The sys logs, (warning, error, all) only display the created date in seconds. The problem is, there are a lot of activities that then are grouped in the same second, and I lose my order of operations making troubleshooting a whole lot more difficult....

Stephen W_ by • Giga Guru
  • 6930 Views
  • 12 replies
  • 10 helpfuls

How to make Attachements Private or Public.

Hello,  I have a requirement to make attachments to a form as public or private. I have added a checkbox on attachement form named "Is Private file".At the time of attachement if I check the check box, this attachement is private and should be visibl...

Resolved! changing the view of type head search on portal

@jaheerhattiwale  Hi Jaheer,Need help,Whatever we have added type head search(PFA 01) on the header of the portal need to change the view as per the given attachment i.e 02. this search taken a reference from the hotstar page. Please guide me what ar...

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