Hi I am trying to change the state from 'In Review' to 'RCA' on problem ticket form using an UI Action, but I am seeing this error "Invalid state transition.Can not update from state 'In Review' to state 'Root Cause Analysis' with given values." twic...
I'm attempting to update some values in a choice list. I created an update set and began making the list updates in the update set. Close out the update set when finished and move over to our QA environment. The development update set lists the Custo...
Hi All,I tried to create an onChange script that works on multiple fields.Script -var field1 = g_form.getControl('field_1');var field2 = g_form.getControl('field_2'); if(field1.changed || field2.changed){//do something} but field1.changed is undefin...
Hi, thereI have created a custom table and have fields named "resevdate" and "resevtime".I want to automatically send a reminder email 5 minutes before the date and time selected by the customer.What's the best way to send reminder notifications to u...
I have a requirement to change the value of Requested By field value to Red if the user is VIP user(similar to Caller Id on incident). I have tried several things on onLoad client script as well as style but it is not working.Please help.Thanks in ad...
Hi, Is there any out of the box functionality for incidents / requested item / catalog task due date field?meaning - any notifications / processes that out of the box built on this field? Some teams would like to use this field for tracking purposes ...
Hi Sir, I have found that admin is able to edit the knowledge article and it is not showing the error message "This article cannot be edited since it is already checked out" . In this knowledge article , can you tell me exactly which role is requir...
I have a question regarding the favorite for "Self Service - Switch to Portal" when clicked from the Main App View.How do we prevent it from opening in a new tab, but open within the same tab, with the favorites still pinned on the left?
Hi Experts, How do check roles licenses in ServiceNow and subscript within the limit or not? ThanksThiru
All, I have an order guide but it does not display the Quantity field on the form. How can this be achieved? Thanks,Mallika
Hi All, Could someone advice on why certain filters wouldnt show up when creating a Visual Task Board. I want to populate incidents ON HOLD but that option is not showing in the filter list. The current filters i have : Assignment group = L2_CLOUD_I...
Hi , We have three portal and i need tour for only one . I have enabled tour by setting property true but it got enable on all portal so i need to disable for two portal . any lead would be appreciated Thanks in advance #serviceportal @Ankur Bawiska...
Yesterday i have requested a clone from PROD to Non prod istance. Today i am facing login issues for non prod instance. What i have to do now. Can anyone guide me to achieve this. Thanks in advance.
hello, When cloning from a SSO Prod system to a non prod that uses local passwords,authentication is not working on non-prod environment even though sys_user is preserved in nonprod environment.we have raised a ticket with service now support but fr...
Using work flow how to fetch the value of an sc task variable, when a variable is update on a particular sc task recordEx: When we submit a request an ritm will be created under ritm a sc task is created,in this sc task if we update a variable value,...
