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Resolved! Change management Record Retention

Hi thereWe are in the process of having an audit done and are being asked what the retention period is for our Change Records.for the life of me =, I cannot track this information but have found the CI retention period.Does this align, is there any w...

SimonDi by Tera Contributor
  • 885 Views
  • 1 replies
  • 0 helpfuls

GlideController not working in Scoped Application

Hi,I have created a scoped table and have the process flow configured but when I skip the states and moved from 1 state to another. All the skipped state also is checked as completed. I do not want this to happen. I am using the below UI Macro. But s...

Hari1_0-1677308293107.png
Hari1 by Mega Sage
  • 659 Views
  • 4 replies
  • 0 helpfuls

Why was known error removed as a state on the problem record?

Why was known error removed as a state on the problem management workflow? It makes complete sense to be able to park records that have an unknown root cause in this state, attach the appropriate workaround/known Error KB article, and then one can re...

Jason Page by Giga Contributor
  • 952 Views
  • 2 replies
  • 0 helpfuls

Resolved! Unable to set up approvers for standard change templates

Hi,We have just loaded the new Standard Change plugin but we are having issues with setting up approvers.I have added the approval_admin and approver_user role to a number of users but each time we try to create a new standard change template we get ...

steve-59 by Giga Contributor
  • 5073 Views
  • 5 replies
  • 2 helpfuls

Resolved! Business rule for delegate approval

Dear fam, We have a requirement to create a business rule on the approval table such that if the user is a VIP user then the respective request approvals should get triggered to their Executive Delegate User ( this is a custom field we have created o...

Swati36 by Tera Contributor
  • 699 Views
  • 4 replies
  • 3 helpfuls

Create a change request from Requested item

Hello Experts, I am having query regarding what is the best way to provide a option to create a change request from the requested item. I know how to implement the above scenario through the UI Actions and through its scripts. Is there any other code...

Abc 26 by Tera Expert
  • 1027 Views
  • 1 replies
  • 0 helpfuls

How to map the JSON to a field in Staging table.

Hi All, I need to map the inbound JSON value in a field in Staging table and then extract the values and map it into target table. When I map the value in staging table, it gets formatted but I need it to be a JSON. Any suggestions will be helpful. T...

Resolved! execute schedule import through business rule

Hi,I have created an UI action where it will attach a file in a datasource.  I have created a schedule import as well. Now i want to execute the schedule import whenever attachment added in the particular datasource. I have created an Business rule i...

ram11vrnr by Tera Contributor
  • 1118 Views
  • 4 replies
  • 1 helpfuls

Client Scripts for Multi-row Variable Sets

Client Scripts for Multi-line Variable SetsAfter selecting variable A reference item in a variable set, I want to automatically input the value of the A-B item associated with the reference record into variable B item. This is why the OnChange script...

rui031 by Tera Contributor
  • 2741 Views
  • 1 replies
  • 0 helpfuls