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Disable @Mention Functionality

Hi All, Does anyone have any experience with disabling the @Mention functionality within their instance in the incident work notes or comments? Our understanding is that there isn't an out of the box way to do so but wanted to check with the communit...

JW22 by Tera Contributor
  • 1158 Views
  • 1 replies
  • 0 helpfuls

Resolved! Approval based on check box selection in Catalog Item

Hi, I have multiple check box type variable. Based on there selection, the approval should gone to particular user. For ex: I have 3 check box variables viz. a, b, c.If a user selects a, then approval should be gone to 1 userIf a user selects b, then...

Aavi by Mega Guru
  • 2652 Views
  • 12 replies
  • 2 helpfuls

Resolved! Status transition

Hello everyone, I'm currently trying to achieve the following, regarding status modification at sc_request table: • When the status is Open – The only available options should be: Awaiting approval, Pending, In Progress, and Canceled• When the status...

Alex-Lima84 by Tera Contributor
  • 1688 Views
  • 5 replies
  • 3 helpfuls

Duration Field value needs to display in days format in Reports

Hi All, As per my requirment, I need to show the duration field value in the forma of Days Minutes Seconds format. While I am experting it to excel thart duration field value is showing in the form of seconds. And Same thing is repeated for the Repor...

Ashok32 by Tera Contributor
  • 775 Views
  • 1 replies
  • 0 helpfuls

extract log file

Hi All,For analyzing purpose, I need to have an extraction of the ServiceNow log files that contain this informationTicket NrTicket stateCompanychannelResolution groupImpactUrgencyPriorityServiceService offeringcallerthat the system write each time t...

Luca3 by Tera Contributor
  • 981 Views
  • 3 replies
  • 0 helpfuls

Resolved! Incident reference field is displaying sys ID

HiI am having an issue with the incident reference field subcategory displaying sys ID instead of name. originally the field was a look-up list type. I had to change it to reference type(sys_choice) to modify the variable attributes(ref_ac_order_by) ...

Sam M3 by Tera Contributor
  • 1240 Views
  • 2 replies
  • 1 helpfuls

Resolved! Hiding choice is list collector based on selection of another field

Hello, I have an order guide setup for new hires. Within this guide, the manager must first select the brand the new hire will work for from a reference variable to the company table. I then have a list collector variable with a question_choice refer...

Abbie4 by Tera Contributor
  • 2604 Views
  • 5 replies
  • 3 helpfuls

Resolved! Field input language

I have one custom table. When the user created a new record, for few of the columns they want to give input in Japanese language. How to achieve this?  Thanks

Display field value instead of sys_id

Good Afternoon, I have created a custom table with a record producer.  On the record producer I have a list field a list collector variable that is mapped to a list collector field.  When I submit from the record producer and go to the table to revie...

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jaubert by Tera Guru
  • 1815 Views
  • 7 replies
  • 0 helpfuls