I have a Catalog Item will won't let me remove the 'SNC_External' role from the 'Not Available For' related list. If I remove it and then click 'Save' it just gets added back in. Should I be able to do this?
We are in the process of setting up Agent Workspace, initially just for use of our service desk. However, after giving them the workspace_user and agent_workspace_user roles in our sub-prod environment, they still can't see the 'Agent Workspace Home'...
Take me to the survey link should be redirected to service portal Please guide me in this. var html = new AssessmentUtils().getInstanceLinkHTML(current);template.print(html);
Hello All, Thank you in advance. Can anyone please help me in knowing how to prepare this type of dashboard .Screenshot attached. Regards
How to get class wise CI count which are active?
Has any one implemented Corrective Action Preventive Action (CAPA) in ServiceNow? If so can you please share the implementation details. Thank you!!!
Please help me which role is required to access PA and implement KPI dahsboards.
My requirement is I should sent notification on change of work notes in incident form and I want know how to create a link in the notification on click on the link it should redirect to current form were we change the work notes. Could any Pleas...
In the form there is a mandatory field, users are able to create records without filling that mandatory field . What are the possible methods by which users are bypassing the mandatory field? one method i know is through Data Sources. Is there any ot...
Hi Folks, i have a reqiurement create sla based on assignment group when change assignment group then sla shold be start and when change assignment group then privious sla would be pause and new sla will start. when assignment group changes to priv...
Hello SNC, I have an requirement that - To add Parent/Child relationship for Problem table. I.e., When i add list of problems in the related list problem tab then all those will be considered as child problem and thus when i open any child problem re...
Hi All,We are having an issue with making fields of a custom variable editor Readonly. could you please help us in resolving it.Issue:We have built a custom table(x_ct_request) in our scoped application, this table extends task table.We are using SM ...
Hi All, I have a record producer once submit the record producer i have to make READ ONLY all fields in the variable editor. Please find below screen shot. I have used the below method to make read only but no luck it is not working. g_form.setV...
Hi, I got a requirement from an end user. He is asking for the visibility of all available catalog items in the system. We thought of 2 approaches. 1) Adding user to all user criteria (which impact not available for on catalog items) 2) Create new cr...
variable of the catalog item :- Justification or description want to copy the text of justification or description variable to description of the requested item. Can anyone help me with script?? thanks in advance....