Can you think of any reason that a group is assigned the ITIL role should also be assigned the Problem Coordinator role? What if/any additional functionality does the Problem Coordinator role offer that is not covered by the ITIL role?
I'm unable to use the OOB Trigger Condition to create and send a survey to a user because the instance uses a couple of custom text fields to capture the name and email. I would love to change this but that's a different story. Has anyone used a Flow...
How to hide the "Preview this record" (i) icon for specific groups?
Hi Team, I need to find a way to run a report that shows me an average incident response time. There is no active SLA configured. Is there a way to find the response time without SLA?
Hi all, We got one requirement we need to add one field in list view which is not part of that table is it possible?if yes can anyone provide me the solution?In above scenario the table in screenshot is sysapproval_approver table & we need add the f...
Hi, Please some one help me on below issue i updated delivery time in catalog item, but it is not showing while ordering.
I'm trying to create a report where I'm capturing the difference between a date field and sys_created_on which is a date/time field.For function field, however, when I use datediff function I only want the Day part and not the hours, minutes and seco...
I am looking for option to add Request item Varibale selected value in Email body. is there any option any can suggest would really help.
Hi All,-> When trying to create a change request from standard change template, the fields are auto populated from template.-> While insertion when trying to change any field from template, it is not getting updated. But when trying to update the fie...
Hi All,In production environment, All child tasks are 'Closed Complete' but Parent Task does not changed its status to 'Closed Complete' automatically, as per OOTB functionality, It should closed automatically.We also tried to update Parent Task manu...
Hello Everyone, Is there a way to bypass the SSO login so that I can log in with a local ServiceNow account when using the mobile(ios) app? Regards, Nithish
I have a question on HAM and asset install dates. What is the guidance or best practice on using install dates. From my understanding, the install date is the initial installation date when a device is issued. When a device is returned and redeplo...
Thought I would share the following use case. Issue: When exporting data from html fields, the downloaded data contains HTML tags. We needed a solution that'll remove the html tags prior to the exporting the data.After much searching in the forums w...
Hello Experts, Requested Item metric does not stop calculation for Assignment Group duration for the last Assignment Group (in case when the Assignment Group is the group that closed the request).Please, see attached 1st screenshots- when ticket was ...
Hi @Sagar Pagar How to remove a particular dictionary attribute from all fields in table I have already refereed bellow article it helped me some what so plss suggest https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0661882 Re...
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