Hi,In our case we are using tags for tracking of certain incidents and at one point incorrect tags was writtenThese now comes up as suggestions and sometimes our resources misclick's on the wrong one due to thiscan the incorrect suggestions be cleare...
Hi All! Does anyone have process guides explain what OOTB can do? The ITSM Process Guide includes the recommendations from ServiceNow Professional Services, but I'm looking for material focus on OOTB processes and functionality for fit and gap analys...
Hi Snow community,Is there a way to show a modal window to create a record, when clicked on a button of a widget from the service portal?Thanks in forwards,Leo
Hi all, On my Service Portal page, the Requests opened and closed are visible for the Requestor. I want the Requests to also show for Affected User and Opened By. Please find the screenshot. Any help would be appreciated. Thanks, Mallika
We have a requirement to add a filter on a variable that is reference to sys_user table. The filter condition is exclude the users who are having the tags student and intern, so the users who are having any other tags except these 2 and also the user...
What is SKU ? I heard this term multiple times from people. csm SKU.. SKUs subscription..etc. Can you please explain in simple words ?
I need an OnChange alert (pop up message) on a single line text field, to appear when the user has written something (anything) in the text field. I have scripted similar alerts before, but only based on choices on Multiple choice variables. Can this...
Hi All, How to Query does not contain in glide record. Tried below but not working. Need to query "if a particular RITM no is not available in sc_req_item"if (emailsubject.includes("RITM")) {subject = emailsubject;indexStart = subject.indexOf('RITM')...
var agg = new GlideAggregate('sp_log'); agg.addQuery('page=5c639f611be0591028a38625624bcbf5^sys_created_onONToday@javascript:gs.beginningOfToday()@javascript:gs.endOfToday()'); agg.groupBy('user'); agg.addAggregate("COUNT"); agg.query(...
We are all aware that "Change Freeze" period is coming up during this November and December holidays. We would like to prevent people from either submitting OR moving NORMAL CHG out of the New state during this period but the OOB blackout schedule do...
Hi, I have recently installed CMDB Search plugin in my PDI to test the functionality. As per the docs https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/product/configuration-management/concept/cmdb-search.html Activating ...
Hi, I have a requirement wherein the client wants to show on a separate related list all of the Affected Business Applications based on all the Affected CIs lists. I am a noob about CMDB, so a little hand is greatly appreciated. From my check, I know...
Hi TeaM , I have made some multiple field mandatory from Dictionary level (went to particular field then went to dictionary then made it mandatory )but when i am opening the form fields are not showing mandatory, where its went wrong ?Guide me please...
Hi, I have a script include in which we are returning the value and by the client script we set the value in the list collector.But the problem is that value is not visible in the request summary although it is populating in the form. I checked all t...
What is the difference between creating an incident from Service-now application and service catalog?
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