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Resolved! Preformatted callout boxes in KB articles

It would be helpful to have an option to quickly insert preformatted callout boxes in a knowledge article. These might be tips or warnings. One  university using a different platform has a style guide that shows four pre-built alert boxes you can ins...

Resolved! CMDB: Data centers, racks and rack units

Hello,We are implementing our CMDB module in Service Now (without Discovery) and we are looking for some ideas , best practices surrounding the implementation of data center racks, rack units and the like.I would like users to share their opinion and...

Grey out Next Button in Order Guide

Hi All, I have a requirement that Next Button should be greyed out in Order Guide (Describe Needs) if all fields were selected as No. Attaching screenshot below:How to achieve this?  Thanks in Advance!! 

sindhu43_0-1666359694762.png
sindhu43 by Tera Contributor
  • 555 Views
  • 1 replies
  • 0 helpfuls

Adding Indent/left space for the variables

How can I add indent or left space like the paragraph for the variables? Ex: I have variables A, B and C A is check box and B and C are different types of variables like single-line text and checkbox. If A is selected then B and C should display with...

PD6 by Tera Contributor
  • 1869 Views
  • 5 replies
  • 1 helpfuls

how to create approval link on the Notification in servicenow ?

Kindly help me out on this below requirement. how to approve a RITM through Notification from a different team? ex: security@gail.com)there is a custom variable in Catalog Item [Privacy Status(Single Line Text)]  Body of Email Notification: after rev...

User315140 by Tera Contributor
  • 1773 Views
  • 2 replies
  • 0 helpfuls

Order confirmation pop up- Two step checkout guide

Hi Guys, In Service Portal, when we order a catalog item, because of 2 step checkout, "Order Confirmation" box will also appear. There "Request for" field is there and it is taking logged in user by default. I don't want logged in user there. I want ...

Rahul63 by Tera Contributor
  • 844 Views
  • 2 replies
  • 1 helpfuls

Resolved! How to dot walk child table's fields in field map?

Hi All, I want to dot walk to map fields of "MS SQL Database" table which is a child table of CMDB CI. There are few text fields "Server port, ucmdb model, Maintenance Window Info,  Patch Group, Next refresh" which are child class specific.  I tried ...

Ankita9_1-1666254547894.png
Ankita9 by Tera Contributor
  • 1761 Views
  • 5 replies
  • 0 helpfuls

Survey embedded Email with emoji

I wanted to embed a small survey with two emojis of happy and sad, how to achieve this and in which table the data should be stored. The survey should be only two clickable buttons which for happy and sad, and that should record the response in a tab...

Akshat Dalke by Tera Contributor
  • 1313 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to send reminder after 14 days if task is open

Hi All, I need to send notification for opened Catalog Tasks after 14days only one time. I have created variable called reminder(Checkbox variable) after 14days we need set this value true same time we need to send notification, i need to send notifi...

Resolved! Dependent Lookup Select Box Causing Slowdowns

Hello,I have an issue that I'm fairly certain I've narrowed down to a dependent Lookup Select Box variable where the catalog item using it, not only takes upwards of a minute to load, but the task generated takes long enough to load that it routinely...

Disable the automatic downloading of attachments

Hi,  Currently when clicking on an attachment link, the attachment downloads automatically. For HR security reasons, we would like to disable this behavior so that clicking on the attachment would open it (as the current "view" link ) without directl...