Hi All, We are working on creating a new server through a service catalog. So there is a variable called "No.of servers" with values till 5. If a requestor selects more than 1 need to create respective RITM's n same request. Ex: If a user selects 2 s...
Hi,I have a requirement to validate the options selected from the list collector against an existing table if the table record entry already has the selected option in them then it should not allow me to submit the request. For Example: (I have alrea...
someone help, can we create record producer on custom table?
I would like to combine Change Requests with Service Catalog Requests in the "My Requests" Service Portal widget. I have successfully added Change Requests into the navigation menu: And I successfully cloned the My Requests widget and altered the Se...
Hi,I have created a UI Action on Outage form which creates a KB Article using below script . The requirement is to Submit Knowledge Article in Review state , currently the KB Article is generating Draft state . Could you please help me with the requ...
We have a requirement to modify the Duration field on Major incident workbench to start from a custom date field instead of calculating the duration from incident created time. How & where to change this configuration? Please guide...
Hi All,I have written one Catalog client script and in that i have used GlideDialogWindow for pop up on SP and also i have used GlideModal still its not working.Please guide me here what i need to use to call the UI page from OnSubmit() catalog clien...
Hi All, I have created a new table called "GBS Case" which extends from the Task table like below.After that I have added few fields which are required for the new table. But when I try to create a new record in the GBS Case table, it is not taking t...
Hi Team, I would like implement First Time Fix with below conditions can this possible. Please help how can I achived this. FTF should be applied on below conditions only with-in SLA 1. Incident state process flow New ->Assigned->In progress->Resol...
Getting canvas error while doing global search in San Diego
what are the interview questions on service portal?
Hi, I want to send message to Microsoft Team's user from ServiceNow. I know there is a process available which allows us to send notification on Team's channel, but I am looking for a way which will allow me to send the notification to specific user ...
What does the "Accessibility enabled" do on the Service Portal > User Profile Page -> User preferences? I enabled it, reloaded the page, no changes seen. PS this option is there on the backend also. What happens when its enabled. I need to see the ...
Looking for a solution for importing records that contain attachments. We have a number of records that we are successfully importing on staging with import sets and configured transform maps. The issue we are having is that all of these records have...
Hi All,I have created an inbound action which will create an incident when the email is received from external user(user not present in ServiceNow/User table). Now the requirement is, I'll have to send an email notification to the email SENDER in res...
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