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Migrating IVANTI HEAT ITSM to Service Now

Hi Experts/All,  We will be planning to migrate HEAT ITSM to Service Now within the year.  Looking to connect with other clients who have done this migration to understand lessons learned, risks, etc.  Maybe even share a project plan if you are so wi...

jlong15644 by Kilo Contributor
  • 2167 Views
  • 3 replies
  • 3 helpfuls

Resolved! Thumbnail in Knowledge doesn't work in Backend

Hi, when you publish a Knowledge Article with an image, you can use the thumbnail function by defining the size in the Advanced setting of the picture. In the ESC that work fine, in the backend view for Knowledge Articles, this doesn't work. Is that ...

Community Alums by Community Alums  
  • 1021 Views
  • 3 replies
  • 1 helpfuls

connecting to oracle

Hi,I'm trying to connect to oracle database, query a table and preparing a dashboard using the data. I navigated into ' system import sets --> administration--> data sources' and provided the details of my oracle instance.the issue here is 1. i'm not...

khazare by Kilo Explorer
  • 5824 Views
  • 8 replies
  • 0 helpfuls

Resolved! Load table with filter

Hi,I am trying to add a default filter such that the table loads with that filter .I have tried to add filter and save it..but when i open the list view, everytime i need to select the created filter . I want the table loads with the filter for all t...

Rj27 by Mega Guru
  • 1198 Views
  • 1 replies
  • 0 helpfuls

Resolved! how to use if inside while loop

Hi All, My code is just updating the else condition if the value is matched. i want to give the error message as well.var server = request.split(',');for (var i = 0; i < server.length; i++){var gr = new GlideRecord("u_server_details");gr.addQuery("u_...

Priya75 by Tera Contributor
  • 3095 Views
  • 11 replies
  • 2 helpfuls

How to customize OOB copy Incident UI Action

Hi all,When we click on OOB Copy incident UI action it will create new incident by copying some field value from old incident form. In our case the assignment group field value also got copied from old incident to new incident from, but the assignmen...

Community Alums by Community Alums  
  • 1724 Views
  • 6 replies
  • 0 helpfuls

Hardware status define

Hello, can you please assist to make or attached a list of all Hardware status and the sub-statuses inside with definition as glossary of terms.I try to find them as a KB or KM but I cannot find that.the most important is statuses: In Stock, In Dispo...

Resolved! Passing a value via URL into a record producer

I am trying to populate the description variable on a record collector form from an external URL.   I am able to do so on a new Call form with the following URL:https://<instancename>.service-now.com/nav_to.do?uri=new_call.do?sys_id=-1%26sysparm_quer...

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ua_app_usage

Hello, ( ua_app_usage )table, will it capture catalog items, order guides? Thanks in advance  

mounika7675 by Tera Contributor
  • 1043 Views
  • 2 replies
  • 0 helpfuls

Resolved! Email Received field on Incident form

Good Morning, I am reaching out for help with the code below. I have been asked to create a custom field on the Incident form that changes to "update received" when incident receives an email. The field is automatically on update clear & when someone...

cdavis22 by Tera Contributor
  • 2367 Views
  • 6 replies
  • 0 helpfuls

Request Approval for Change Request - Invalid update

After I click on Request Approval button (when the Change Request state=New (I expect to get the Please perform risk assessment before requesting for approval (blue bar))I get the following Where do I find:1. where Invalid Update message comes from2....

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Bret Smith by Giga Guru
  • 935 Views
  • 3 replies
  • 0 helpfuls