Hi, I have the requirement to create a report that basically shows that the average resolution time of an incident vs. the duration specific in the SLA definition that attached to that incident.It's worth noting that we're talking about OLAs that, as...
The survey is set to trigger when an incident is resolved. The survey is triggering but Trigger ID (the parent incident link) is missing for most of the surveys and available in some surveys. Refer to the attachment.Missing Trigger ID causes unsucce...
What is the Best practice on variable editor? Make it read only or editable for the IT operators who work on SCTASK?Will there be any scenario to make it editable? We are planning to make them read only.Looking for best practice.... Thx..
greetings, I'm going to write CSA exam coming Wednesday. as the CSA exam will be on SAN-DIEGO version, can anyone tell me the pattern or list of topics for the exam. also can you let me know the pass percentage and is there a possibility to know wher...
Can please explain ,---> what is Conflict status field, what it will explains use. & what is Conflict Section , what it will explains
Hi guys, i was wondering if someone can gave me some advice of how to make mandatory the attachments before the submit in the change request form. Thanks in advance
Hi , Scenario - I have created a Catalog item - 'ABC' which creates a RITM and the workflow in Catalog Item also generates a task for a Team Athe requirement is to send an email notification to Team B when that catalog task or RITM is completed.Curre...
It would be helpful to have an option to quickly insert preformatted callout boxes in a knowledge article. These might be tips or warnings. One university using a different platform has a style guide that shows four pre-built alert boxes you can ins...
glideajax not working in workspace in servicenow
Hi, Get user location and it region with script include call through the client script, I wrote the both script include and client script, but didn't get results, Its getting null alert. Can u please check my code and attachement script include: var...
Hello,We are implementing our CMDB module in Service Now (without Discovery) and we are looking for some ideas , best practices surrounding the implementation of data center racks, rack units and the like.I would like users to share their opinion and...
Hi All, I have a requirement that Next Button should be greyed out in Order Guide (Describe Needs) if all fields were selected as No. Attaching screenshot below:How to achieve this? Thanks in Advance!!
How can I add indent or left space like the paragraph for the variables? Ex: I have variables A, B and C A is check box and B and C are different types of variables like single-line text and checkbox. If A is selected then B and C should display with...
Kindly help me out on this below requirement. how to approve a RITM through Notification from a different team? ex: security@gail.com)there is a custom variable in Catalog Item [Privacy Status(Single Line Text)] Body of Email Notification: after rev...
Hi Guys, In Service Portal, when we order a catalog item, because of 2 step checkout, "Order Confirmation" box will also appear. There "Request for" field is there and it is taking logged in user by default. I don't want logged in user there. I want ...
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