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Resolved! Double dot walking is not working in catalog client script

I am stuck on one issue in catalog client script. I have one variable that referring table A, and in table A there is another reference filed that referring table B, so I want to Auto populate table B data in my other variable. I have wrote one catal...

Brijmohan by Tera Contributor
  • 2294 Views
  • 4 replies
  • 3 helpfuls

Resolved! Getting Change Management Set Up, Assess and Approvers

I'm getting started setting up Change Management and have a couple of questions (assuming a normal type change).Am I correct that the assess stage is where the business and technical sides complete their work and documentation and that the approval i...

johnfeist by Mega Sage
  • 4782 Views
  • 6 replies
  • 3 helpfuls

Resolved! Create incident using script using Record Producer

Hi community members, I want to create an incident with script I was able to achieve it but I want to pick a record producer and create incident using script. is it possible to create an incident by pulling a record producer into script and create an...

Need script to create alert when changing assignment group

Having some issues creating a script that creates a pop-up when the assignment group changes from "Helpdesk" to "Messaging". Currently, I can get the alert to appear whenever a ticket is opened (regardless of the current assignment group, or what it'...

Gary Snyder1 by Tera Contributor
  • 1563 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to translate the section label for a custom view?

Hello, Yesterday, I translated my custom application to Russian language.I actually translated the Menu modules of it along with the Labels of the respective fields in the required forms, including the Section Headers.Yet, I was not able to transla...

Resolved! Error msg : The following fields contain errors

Hi Guys, I have created one "checkbox" varaible on record producer. Let's say xyz. Also mandatory. And mapped this to a field in backend which is of true/false type. No issue when user genrally fills all the fields and submit. But if the user didn't ...

sai78 by Kilo Guru
  • 7199 Views
  • 14 replies
  • 22 helpfuls

Update in Display Business Rule

Hello, I have a requirement to create a report "item not yet started" (request not viewed by assigned to person). I have created a custom field and not included in form and I need to update the field to true to use it in the BR I have created a displ...

dharani2607 by Tera Contributor
  • 1464 Views
  • 7 replies
  • 1 helpfuls