Today we teach our users that when they have a flagged article, they should read the comments, and then tick the "flagged" box. Then they do a checkout of the article, and make the necessary changes to the article, after which they get the article pu...
RITM Screenshot Flow designer screenshot
HI, We have a requirement on Multirow variable set, when ever user clicks on add it should copy previous row variable to new row. Can some one suggest how to achieve this
what are the outof box incident management reports available in service now?
When I pull the report on incident table we are getting difference in "resolve time" and business resolve time" many of the time getting 0 as business resolve time eve there is resolve time can you please explain why it is getting 0 as business resol...
I'm trying to understand how SLA's work in ServiceNow, but have a few questions that I hope someone more knowledgeable can help with. My understanding is an SLA Definition is created (contract_sla) which sets the Name, Type, Target, Table, Durations,...
I want to grant table access to a user with no role to see a specific table, but I don't have permission to see this Linux Server table yet.How can I find out what other permissions are required in this case?
Hello Everyone - I am hoping someone here might be able to shed some light on a problem that I am just not able to find a neat solution for. We currently have a requirement to utilize a Scripted REST API to submit an order using an order guide as pa...
I am working on setting up our SLA triggers - we have multiple assignment groups that can be included in the lifecycle of an incident/request ticket. We want to be able to see which teams are meeting/breaching the SLAs we have set for response times....
1) I see RITM Stage = waiting for approval, after approved. (How to update the stage in the flow designer?) 2) when I moved the first TASK into Work in Progress – this should update the RITM stage & state, this is NOT happening @shyamkumar VK @Na...
Hello, What does break fix means ,How does it works , What is the proces? Someone please share their expertise in thisThanks in advance
UI action Update is not working on Agent workspace for Incidents. UI action is visible however its not saving any changes or updating and returning to list view; as it does in the platform. The UI action is working exactly correct in the platform (Up...
Hi Team,I found one question in ITSM dumps makes me some confusion. The questions are provided below. I want to clarify the correct answer to learn. Please anyone help me. : 1A tester reports a bug. because they submitted a known error article from a...
Hi, We have created catalog item and we have used attachment variable to attach the attachment while creating request in ServiceNow. Once the request is submitted approver is using service portal to approve the request but he is not able to see the a...
Hello Everyone,I tried to look into how an approver can be able to view the attachments of the record to be approved, whether it is from Knowledge, Change, or Requested Item.However, most of the suggestions to solve the solution is to create a busine...
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