label (Field) choices not translated in French Language how to Translate it ?
label (Field) choices not translated in French Language how to Translate it ?
Forum Posts
Transfer the owner of catalog items if the owner is deactivated in ServiceNow
Hello , I have a requirement , where if the owner of the catalog item becomes inactive then the catalog item ownership should be transferred to the Manager of the assignment group to which the catalog item is assigned . How can I implement this func...
Not able to edit details list view details
Hi All,I am trying to update the details from list view on incident table but here if I click on particular field value then left column field value is populating. You can see the screenshots.If I click on short description field then you can see the...
Resolved! Flow designer - When I submit the request. Requested for details not populating
When I submit the request. Requested for details not populating in RITM and Catalog tasks.Please help me. So, my requirement is, I need to populate requested for with requested by when user doesnt provide requested for user information Run script has...
Documentation of state and sub state of asset in alm_hardware table
Kindly help me a detailed explanation of the below state and its relevant sub states in alm_hardware table. What is the condition of an asset is required to make these changes from one state/sub state of asset to another state/sub state of assetIn St...
ATF - Click on a modal button
I am creating an ATF to test the "Source Request" portion of a task. I can get to the point where I click the UI action "Source Request". After that I am trying to figure out how to add the ATF step to click a modal button on the UI Page. The button ...
Activating "Additional comments" from Catalog Task
Hi All, I need some guidance on activating send/receive email communication from Catalog Task through "Additional Comments" and the email option from the task header. Additional Comments option and the email option is visible on the task form. When "...
Resolved! standard change from a catalog item
Hello. We are starting to look at implementing Change in SN. Is it possible to create a catalog item that will eventually kick off a Standard Change Request? For example, if someone want memory increased on a particular Server, we envision a process ...
Can ServiceNow create Change ticket via REST API?
Hi All,I would like to create Change ticket and Change Task from another application. ServiceNow provide Table API for create/update/delete ticket. However, I don't know about insert impact assement or any thing for execute Change management flow. C...
Copy the Company from a problem record into a problem task related to it
I have a related list table (problem_task) related to the problem table, which allows me to create new problem tasks related to a problem record.Looking for a quick way to copy the company from the problem into the newly created problem tasks. (as I ...
Resolved! Manual Approval for catalog item
Hi All,We have a requirement to create manual approval for one of the catalog item. Some times Could be up to 2 approvers added & these two approvers should be in sequence(After 1st approval approves only then 2nd approver should approve). Can you p...
How to rollback update sets?
I applied an update set once, but I want to roll it back to its original state.Please tell me the procedure.
Resolved! How to add field type "List" in Catalog variable
Hi All; My requirement is to add a drop down in the catalog form, so user can select multiple item from the drop down list. But while creating variables for this, we dont have field type "list" in the catalog variable. We have only "List collector" w...
HELP - Adding a Model Category to an Asset
Hi all!I just manually loaded over 350 iPhones and iPads into the asset table and the upload and the transform went beautifully. Only problem is in the Asset Workspace, the devices come up in the pie chart as unknown. I checked each device in there...
Please tell me how to migrate multiple catalog items
I want to include variables, scripts, etc. in catalog items and migrate them to another instance.Create an import set?Or will it create an update set?I would appreciate it if you could tell me the steps.
