Agent Workspace: 'Related task' tab on Interaction form is showing REQ numbers related to that particular interaction. We want to change this configuration to look at sc_req_item table instead. Please advise if anyone has any information on this.
Hey guys! I have a problem, users are managing to change the view of the tables to "Sys_popup". The problem with this is that, when viewing the record form through this view, they are able to submit/save/update the records without some mandatory fiel...
Hi All, How can we write HTML tags to make text font color to 'red' and bold? Eg:var solution = confirm("Create Incident and Propose it to major incident and then add any incident to parent field"); In the above confirm msg i need to make entire text...
Hi All , I want to give access to SP portal only to the users having snc_internal role.I have tried using 'Who can view Instance' option.But still SP portal not visible for users having snc_internal role. How can I achieve this.Thank you.
Requirement : MRVS should be editable on Catalog task but Add, Remove All and Remove particular row should be disabled means only edit button should be active so that Fulfiller can only update the row and can not add or remove the rows from MRVS.
Hi All, Need help, For inbound integration we have different roles as given below. if we give these roles to integration user what operation they perform(Like CURD) in servicenow side. How would we know what operation they can perform by granting the...
Hello, Is it possible to hide Variable Set using UI Policy? EX:variable a = "xyz choice option", then only display variable set (demo variable set)
Hi All,i written below script but it's not working as expected in reference qualifier if i call 2 variables in ref condition.Provider : AWSProvider_1 : AWS, Azure,VMWareworking condition: javascript: new provider().Info(current.variables.provid...
Hi All,I want to make 'contact number' field on incident form to mandatory when incident is created from New Call. And mandatory only on new record and if assignment group is Software. Can someone help me in achieving this functionality.
Hi All,I am looking for the solution on one HTML-CSS part, for an Email Client Template.When I am defining table on the source code its not fixing the table size/width based on the length of the value the row has.Please find the below screenshot for ...
What is the use of 'Reply to' field in compose email option?
how can i change the width of a field in the form. I have a couple of fields, which i would like to align in with the same width. These fields are of string, reference types.
Automatically reminder notifications when state of Incident is On Hold1st reminder at 3 days after On Hold2nd reminder at 6 days after On Hold3rd reminder at 9 days after On Hold4th reminder at 10th day and resolve the incident.
I have read and try some way which many people is asking / sharing on internet like this.Unfortunately, the ways provided were all failed in my instance.Below screen capture is what I want.But it always goes- KB Categories - Sub Cat. - C...
I want to copy information from change request when new change task is added. change configuration item Change task I want the field to auto populate information from change request
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