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Resolved! Evaluator: com.glide.script.RhinoEcmaError: "event" is not defined.

for below script we are getting error like below.Evaluator: com.glide.script.RhinoEcmaError: "event" is not defined. var gr = new GlideRecord("sys_user");gr.addQuery("sys_id", event.parm1);//this line not working//gr.addQuery("sys_id", "3883f4c073012...

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Dinesh by Tera Guru
  • 2380 Views
  • 9 replies
  • 2 helpfuls

Knowledge article in incident form not getting attached

Hello, In the incident form when I search for knowledge article and try to attach that article in incident form it's not getting attached. When I try to click on attach on that article, the attach ui action botton not working  Can someone please help...

anvitha ash by Tera Contributor
  • 669 Views
  • 16 replies
  • 0 helpfuls

Resolved! Prevent Change requester from approving their own Changes.

Hi Community,Using Helsinki - helsinki-03-16-2016__patch7-11-02-2016Following a recent audit I need to prevent any Requester being able to Approve their own Change Requests.I have read a couple of articles similar to my situation but they have been s...

Restrict the copy change ui action on change form

We are in need the "Copy change" Ui action to be restricted only to normal and standard changes form. It means on the emergency type change form users should not be able to see the copy change ui action.How can we achieve this

Resolved! Service request report

I just got assigned with an urgent task of creating a report regarding service requests. Problem is that my skills considering report creating are close to non-existing  and going through all the documentation for reporting and now learning courses w...

Lekazard by Tera Contributor
  • 5227 Views
  • 1 replies
  • 4 helpfuls

How can add filtered list type in menu item?

Hi Guys,   How can add filtered list type in menu item?     If I add a scripted or filtered type of menu item its shows a error " filtered/scripted is top level menu" is there any possible way to add the menu item in service portal? 

Resolved! validate entered email is exists in ServiceNow or not?

I have created email field on service portal and user manually entering an email so which need to check whether the provided email id is exists in snow or not? if  it is exists we need to clear the value. I have written client script and script inclu...

Dinesh by Tera Guru
  • 1500 Views
  • 8 replies
  • 5 helpfuls

Unable to create Record Producer

Hi All, When tried to create a RC I'm getting the error as below.This is a wrong configuration for Record ProducerInvalid insertAt least one of flow, workflow or execution plan should be filled. Otherwise, when order is placed, then even on approving...

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kavitha_cr by Mega Guru
  • 606 Views
  • 1 replies
  • 1 helpfuls

Unparseable date error after flow execution

Hello Everyone After the flow execution we got some errors in logs like Unparseable date error. The error like this : Unparseable date: "32.00": java.text.ParseException: Unparseable date: "32.00": java.base/java.text.DateFormat.parse(DateFormat.java...

Aditya37 by Tera Contributor
  • 1750 Views
  • 1 replies
  • 0 helpfuls