How to show record producer in service portal?
I have created a new portal, and in homepage of that I need to show one record producer.. how to show that? can anyone suggest me..
Forum Posts
Resolved! Incorrect Token URL when setting up Ansible Spoke along with AWX tower
I am attempting to set up my Ansible Spoke (Connected to AWX Ansible Tower) in ServiceNow using the instructions found at: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/integrationhub-store-spokes/task/setup-ansible-s...
Change Task state changes when Change Request state changes
I thought I posted this earlier but I can't seem to find anything so I'll post it again. For Change requests that have tasks associated with them, if the task is in a state other than open (i.e. WIP, etc), when the change request goes from New to As...
Resolved! How to generate reminder email only on business days via workflow?
Hello everyone, We created a timer in workflow for generating reminder emails on daily basis. But now, we want to trigger a reminder email via Workflow, only on business days, i.e. from Monday to Friday. For that, we added a 'Wait-for-condition' in...
How can I update list view in bulk/ edit fields all together?
Hello everyone, I wanted to know is there a way to make all the cab definitions in the list view inactive without actually going inside each record and manually un-cheking the active check-box. In the list view, I can see that I am able to edit all t...
Validations on variable text field - Allow only Numbers and Special Characters
Hi All, I want a validation in my variable - only numbers and special characters should be allowed Below code did not work. Can someone please help with the code for all the validations. var pattern = /^[_A-z]*((-|\s)*[_A-z])*$/; var name = g_form.g...
Catalog item & question choices on update sets.
Hi All, I am very new to the ServiceNow world and work in an organisation which is just about to go live next week. I have been working with update sets but tend to create everything first before adding to the set. I am moving service catalogue reque...
Additional Asset Hardware Substate
I'm having difficulties adding a Substate to an asset with State of "In use" which is OOTB. My Substate record is in place on sys_choice with the relevant dependency value set correctly. However, when selecting "In use" I cannot get Substate out of r...
Resolved! How to populate reference field using transform map script on the target table?
Hello Experts, I have been trying to populate reference field value using transform map script, but it is not giving me exact output. Could anyone suggest me any changes in the script so that field will take correct cafe value, Any suggestions much ...
How to create interactive filter for list field ?
How to create interactive filter for list field ? In the incident table I am having a field called "Group" which is a list field and it refers to "sys_user_group" table.. I understand that I need to use filter as "Cascading Filter" but I was not abl...
Hiding Topics based on Portal in Virtual agent topic picker
Hi we got new requirement to make Virtual agent bot visible from servicenow to third party application but few topics should be hidden in third party applications And we are trying to hide few topics using below code, but we are having below issues ...
change task changes to Open
When a change request state moves to Assess, any change task that is not in the open state, moves to the open state. For example, if I have 2 change tasks and one state is WIP and the other is On Hold, when the Change Request moves to the Assess sta...
Assignment rule or BR for group assignment for incidents
Hello. I have a request to assign incidents to the fulfiller who created them as well as the assignment group they are a part of if they create the incident. I have considered using a business rule or just using the assignment rules to accomplish thi...
SNC.DiscoveryCertificateUtil Explanation
Looking for some help to understand the below 2 lines of code var commonName = SNC.DiscoveryCertificateUtil.readCommonNameFromCSR(sCSR); var alternateName = SNC.DiscoveryCertificateUtil.readSubjectAlternateNameFromCSR(sCSR); I understand SNC c...
Resolved! How do I get "quick messages" also known as composed emails to show in Service Portal customer view?
When we send the customer an email using the More Options (appears as three dots in the header) the sent email will display in the activity stream in the technician workspace for the technician working the ticket, but that email will not display for ...
