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Max # of recipients possible on an outbound email

Hello everyone, Needing to confirm what is the maximum number of recipients that ServiceNow allows to be added on a single notification email. Also, is there a limit to how many records could be added to a 'List' field? The situation I am in is like ...

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Manan4 by • Kilo Contributor
  • 6212 Views
  • 5 replies
  • 2 helpfuls

Resolved! Import Existing Users from Azure to ServiceNow

Hi,We have implemented Azure SSO with ServiceNow. I am facing an issue in importing existing users from Azure to ServiceNow.  I have enabled "Auto-provisioning" on the azure side, but still not seeing any users imported from Azure. We have assigned u...

SS40 by • Tera Expert
  • 1057 Views
  • 1 replies
  • 0 helpfuls

Resolved! What is the use of Interaction For Incident And Request ?

Hello all,  when the email is received in service now, it should create an interaction. From the interaction, the service desk agent should be able to decide that if it's an incident or a request. Can someone tell me What is the use of interactions?

John160 by • Giga Contributor
  • 5344 Views
  • 2 replies
  • 1 helpfuls

Resolved! Notification trigger to end user before 8 days to expiry date

Hi @Ankur Bawiskar  We have one requirement we need to send notifications to end user before 8 days to expiry date,I write schedule script to send notifications end user but it is not execute as expected,Please find script below  var endDate = '';var...

nag nagesh by • Tera Contributor
  • 1045 Views
  • 1 replies
  • 0 helpfuls

ServiceNow is not able to connect to GitLab

Hi All,I am using REST message to connect to send the state update of change request from ServiceNow to GitLab.But unable to connect to GitLab end point.Receiving unknown host exception when tried to test in the http method. Please let me know what c...

Priyanka145 by • Tera Contributor
  • 922 Views
  • 2 replies
  • 0 helpfuls

Resolved! Show all items in service catalog on load

We would like to show all catalog items on load for the service catalog.  Use case: Users just select something they see instead of searching for proper form which leads to misrouting.  I have tried changing the instance option number of items on pag...

Mary S by • Giga Sage
  • 2948 Views
  • 9 replies
  • 1 helpfuls

403 - Forbidden username/password combo

Hello,I am trying to connect with a REST message to an external api which is not hosted by Service Now.I'm using Basic Authentication and https. The problem is that when testing this I receive the following message:403 - Forbidden username/password c...

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lucian1 by • Kilo Contributor
  • 15649 Views
  • 11 replies
  • 9 helpfuls

How to stop flow designer from business rule

Hi, I want to stop flow designer from the Business rule. We have a requirement to copy the state of SCTASK on the RITM. In some catalog items there are more than 1 SCTASKs. I write the below business rule on after , state changes to closed incomplete...

Saloni9 by • Giga Contributor
  • 4060 Views
  • 15 replies
  • 1 helpfuls

Resolved! Transform Map

I have an excel data with site code and did field. Each site code is aligned to few did numbers. I want this data to load into the ServiceNow table.How can I achieve this? 

Resolved! Agent Workspace: 'Related task' tab on Interaction form.

Agent Workspace: 'Related task' tab on Interaction form is showing REQ numbers related to that particular interaction. We want to change this configuration to look at sc_req_item table instead. Please advise if anyone has any information on this. 

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