Hi All, I am trying indexOf () function in inbound action to check the subject and assign to particular group. But indexOf( ) is assigning tickets to only one group. I have 2 almost similar subjects to validate like below, but it is not working. Emai...
Hello all, we have a rather complex requirement that cannot really be done through ootb, but I am looking for ideas that could make it work.Use Case:1. Customer opens a Case2. SLA triggers (e.g. 10 hrs)3. SD then creates an Internal Incident to solve...
Hi,I have following requirement:When an email is sent from a new client template then the email content should be copied into work note of that incident record.
Hello Expert, I have look up variable "u_issue_category" on Record Producer report an issue which raises an incident after submitting the form. Issue category variable shows some values but if the value selected is "One" then after submitting the rec...
Hello! Has anyone found a way to remove the "Additional Comments" text highlighted in the screenshot? I am using the ${current.comments} variable on my notification and the customer would like it removed but I haven't seen a way to remove it?
Hello, I need to fetch Child Incident details of a Parent Incident using ServiceNow API. I'll have the ticket number of the Incident, using which I need to gather information on all the Child Incidents related to the Parent. Kindly let me know what ...
Hi, I need to add Short Description field to the option below. Thanks in Advance for the assistance. Where is this information stored in ServiceNow?
Hi Folks, we have a stakeholder requesting a catalog item built, with more than 30 questions/variables that would need to be filled in by the submitter. Our developers are advising that this many variables is not a best practice (e.g. performance iss...
• What is UI Script and give me any example where you used UI Script.?
How can i default the date field to the current date and also they cant select past dates? Catalog item.
Our PMO group would like to have the ability to send an email within the project form capturing the appropriate work notes I have this ability turned on for Change, Problem and Incident and when I did the same dictionary action for Project, it shows ...
Hi all,I am looking to create a flow that automates adding "group type" to a user group that contain a certain word. for example all groups that contain the word "change" will be added Group type "ITIL". Any advice on how to do this with flow desig...
for below script we are getting error like below.Evaluator: com.glide.script.RhinoEcmaError: "event" is not defined. var gr = new GlideRecord("sys_user");gr.addQuery("sys_id", event.parm1);//this line not working//gr.addQuery("sys_id", "3883f4c073012...
I am getting "414 Request-URI Too Large" when I lookup the reference icon.How to resolve this. Please suggest me proper solutions for that. Below I am giving the code. In query(uomQuery) I am passing the sys_ids. As these parameters are passed via Gl...
Hi, I am importing data from london to madrid by transform map.All the data is imported properly except Work notes. Issue is on the tables list view I can able to see work notes data but when I open the record then the work notes field is empty.
