How to create an outage record automatically from change request when state of change of change is scheduled and if they select some particular question from risk assessment.
Hi Team, We have a requirement that need to create related list that should fetch user's cmdb in Servicenow. For example if i am opening my user record in sys_user table it should display the record what are all the assets assigned to me in ServiceN...
Hello, User has "Can Contribute" & "Can Read" Permissions for the Article and still not able to view the Article in Portal. Error: "You do not have sufficient privileges to access this knowledge item" Please someone share your expertise on this. Than...
Hi Team. We have customized Service Portal with "/amc" We just want to restrict this portal for users, is there a way that we can restrict access "www.xx.service-now.com/amc" Thanks
I have a requirement to create record in "sys_template" table with table as "change_request" when the catalog task is created.I have used "create record" action and created the record, but I am unable to give template values for change request.Please...
Hi All Don't create incident if already. Incident Exists with same CI..? on the incident table. If any incident created by event or any other way. That's should be attached to Already existing incident. How we can achieve this please help var incGR =...
Spoiler Hi, I would like to know the purpose of the UI Script should not use DOM Manipulation. We have couple of script on the table check(scan_table_check) table. UI scripts should not use DOM manipulation - Can we remove them or is there any im...
ESS users redirect to sp page based on the following property ( glide.entry.loggedin.page_ess) ,In exception case if ESS users belong to plant department then should redirect to nav.do page can we set value of property based on script ?
i want to set a value of requester as a current login user in service catalog how to achieve this
I want to restrict ITIL user from creating new dashboards. Below highlighted button should not be visible for ITIL user. How to achieve that?
Create as simple list widget to fetch current user’s incidents.(Incident number and short description, State)When click on incident number it should open in 'ticket' form.
Is anyone using the CMDB Business Process (cmdb_ci_business_process) table?Can anyone give me some examples and/or scenarios on what we could add in this table? And what is the purpose of it?Thanks. Fernando.
Hi, I want to update the content of knowledge feedback modal pop up. But not able to find it. Is this modal pop up comes from widget "Knowledge Article Comments". Can someone please help me find out where this code is, so that I can make changes in...
Good Afternoon! I have created a new record producer for our "Log an incident form" - its quite complex and includes a few different ui policies (for example, if category is protection then show the the protection variable set) - currently i have all...
I have created a record producer with variables on the change request table. I need to copy all variables at a time to the created change record field. I'm using the below script but the output looks is not in the correct format. var sInputs = 'User ...
