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Resolved! when a catalog item request is submitted a notification will be triggered to the requestor. We have a field where the requestor can enter multiple email id's as shown in snippet. Now we need to send notification to all the mentioned email id's includ

when a catalog item request is submitted a notification will be triggered to the requestor. We have a field where the requestor can enter multiple email id's as shown in snippet. Now we need to send notification to all the mentioned email id's includ...

Neelu S by • Tera Contributor
  • 3302 Views
  • 7 replies
  • 1 helpfuls

snc_internal role assigned to user automatically

Hello community, The role snc_internal is assigned to inactive user automatically. Even if we remove the role manually it getting assigned automatically back to user. What could be issue here..?   Thank you 

Mahesh23 by • Mega Sage
  • 3386 Views
  • 4 replies
  • 0 helpfuls

Resolved! Create a new record on a different table on clicking a ui action

Hi, I have two custom table, table1 and table2 . Table 2 is child of table1.I have a ui action "Fill Form" on table 1 on clicking of which i want a new record to be inserted in table 2 .But it is also creating a new record in table 1 which i don't wa...

Prakash43 by • Tera Contributor
  • 2531 Views
  • 7 replies
  • 1 helpfuls

Sharepoint Spoke - JKS (Java Keystore)

Hi! I'm struggling to setup our Sharepoint Spoke in ServiceNow. One of the first steps is actually to "Create a self-signed ceertificate" which I did and that works fine. The second step however is to use one of the files, the .PFX file, to create a ...

Sending mail via Servicenow vs Outlook?

Hi we are not implementing sending emails via Servicenow in my organization. We are everytime using Outlook to send an update to the caller or user. What can be the hardships if we migrate to servicenow from Outlook ? I know it's not so technical but...

Ekta Arora by • Kilo Contributor
  • 1845 Views
  • 3 replies
  • 1 helpfuls

Generate email notification for Catalog Task Approval

Hi all, I'm trying to figure out how to generate an email notification from a Catalog Task Approval. The screenshot showing the trigger I'm using isn't working. Approval for > Catalog Task > Request Item > Item is what I'm dot-walking to for the tirg...

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incrypto by • Tera Contributor
  • 3289 Views
  • 5 replies
  • 0 helpfuls

Creating a report for sum of a string field

I am trying to develop a report to calculate the sum of a field which is created as a string field. When I tried to create a report it doesn't give me an option to select this field. IS there any other way to accomplish this?

samadam by • Mega Sage
  • 1498 Views
  • 4 replies
  • 0 helpfuls

Delegate user not working

Hi Guys, I have impersonated a user and went to My Profile module and clicked on New of Delegates tab to add another user to delegate as the user I impersonated is going for vacation. I checked this in UAT instance but approvals are not getting trigg...

Pallavi65 by • Tera Contributor
  • 1988 Views
  • 3 replies
  • 0 helpfuls

table name missing error in attachment rest API

I am working on a incident Servicenow-Servicenow ebonding. When i am trying to send the attachment from one instance to other i am getting error in the resonse code-"{"error":{"detail":null,"message":"Missing parameter: table_name"},"status":"failure...

Pushpendra1 by • Tera Contributor
  • 3615 Views
  • 7 replies
  • 2 helpfuls

Resolved! Variables layout in variable set

Is there any way to create some variables in two columns wide and some 1column wide in same variable set.  For example if we have 10 variables in one variable set. I want 6 of them layout should be 2 columns wide, alternative side and 4 will 1 column...

Brijmohan by • Tera Contributor
  • 3367 Views
  • 2 replies
  • 1 helpfuls

Resolved! Need to write business rule where worknotes contains "My Laptop Issue" then only it should assigned to specific assignment group

Need to write business rule where worknotes contains "My Laptop Issue" then only it should assigned to specific assignment group. I have written br its not working.Please guide me in this.   var gr = new GlideRecord('sc_task');    gr.query();    if (...

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