Table ast_contract
I cannot access the ast_contract table from a Business Rule for RITM. any idea why this happens? If you run a background script with the query the result is correct. Thanks, Victor
Forum Posts
CAB Meeting Attendees customization
The CAB Module currently configures attendees for any CAB meeting by pulling in CAB Managers, CAB Delegates, CAB Board Members, and the 'assigned to' field for individual change requests. Please change this to include the 'Change Requester', 'Change ...
Make an error message disappear after 5 seconds
Hello, I have an after update BR script that inserts a record in a table or updates an existing record. For both scenarios, I have two different but similar messages that are in the BR. The problem is that the message is displayed and it doesn't di...
How to add a Dot Walked Field to the Available Slush bucket of Personalize List for a Custom Table.
Hi, We have a custom Table[u_forum] and it has a Reference Field Problem which is Referring all the Problem Fields. Now we want to add 2 Problem Fields [Problem.Root Cause & Problem.Accountable] to the Available list of Custom Table while Personalizi...
Resolved! I want to display the variable in notification which is available on the catalog form
Hi Team, I want to display the variable in notification which is available on the catalog form, i will create the notification on sc_task table, before that Can anyone suggest the sample email script here. Assume variable name is "end_date_time". Th...
How to Add already created 'Show Flow' Related Link on 'Case' table form layout.
There is already created Related Link present on Task SLA table. But I want to move this related link on my 'Case' [sn_custmonerservice] table. How to achieve this.Thanks
Standard Change Template Statistics Tab
Hi Everyone, Can anyone give idea on, how the Closed change count and Unsuccessful change count fields are caculated on Standard Change Template form. (refer attached snapshot) The issue is these fields are showing wrong value. I found that there is ...
How to set Reply To, CC, BCC fields on the email_client
Hi, How can we set the reply to, to cc, bcc fields using email_client. I have set the email_client=true on the collection dictionary entry. I am not able to see the reply to field auto-populated. How can we set this?
How to use sessionStorage for storing Reference Fields?
Hi all, I need to populate reference value from variables in orderguide to request item and catalog task. If user having data it will populate. If user not having particular data in user record, it should be manually filled by user on form. So we a...
Resolved! How to create a button in the Knowledge Article view?
The requirement is to create a button "Create Request" in the knowledge article view, which can be seen when the customized field "Push" is set to Request and the "Create Incident" in the knowledge article view, which can be seen when the customized ...
Can we create categories in virtual agent topics?
is it possible to create categories for topics in virtual agent? I want to have multi level menu in show me everything topic. Best Regards, Daniel
Resolved! Changing state field when category is selected
Hello, My Service Desk agents are forgetting to change the state of a new ticket (as in State: New) to "In Progress" when initially working a ticket. I would like to have the state field automatically change to In Progress as soon as they select a ...
Hide work notes in sc_req_item in service portal
Work Notes on RITM should be not visible for ITIL users and the end user. But we have an issue where the work notes on the service portal is visible for ITIL users. Basically Work notes shouldn't be visible to end users. But in case of sc_task work ...
Resolved! create am anonymous self-service portal landing page
Hello, Can I create a self-service portal landing page that is accessible by anonymous users? Then I would like the user to have to authenticate once they request something that requires known user credentials. ie: have an IT help page publicly vie...
Resolved! Unable to populate Requested for.location in SCTASK Location field when Requested for in SCTASK changes
We have a requirement that when the SCTASK requested for field changes the job location field gets populated base on the the requested for location. This does not work. Any ideas or any help will be much appreciated. I have created a business rule on...
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