Hi All, I am new to Service Portal and I have never worked on it before.The requirement is- I have to 2 text box fields on the page- for eg- first name and last name. I have a Submit button below those fields.So when the user fills the first name as ...
Why I cant create a report on the table sys_email? When I tried to create a new report, this table is not available. I am and admin user.
Hello all, End user can not able to see the attachment while approving the request from service portal. The users who have ITIL license can able to see the attachment. Now requirement is that end user also should able to see the attachment while app...
Hi,I am using client script to make Assigned to non mandatory when assignment group changes, but showing error as Error "The following mandatory fields are not filled in: Assigned to". when i write client script on task then this error is not coming....
Hi, I created a group where I added a Manager and Secondary Group Managers and given both of them to itil role also.and when I impersonates with the Secondary Group Managers then I am not able add member to the Group. Please suggest.Thanks & Regards...
Hi, does anyone know why email notifications sent from ServiceNow render with a double-spaced look between each printed line in Outlook, but when previewing the emails in ServiceNow there is not a space between each printed line? Our email templates ...
Hello all, I am not able to Edit default filter on a related list. I am trying to perform this action right clicking on one of the column headers / field names in the related list > Configure > List Control. Once I have performed that action, on th...
on an RITM ticket, I have two approval stops, one is the manager of the requestor and one is for our security team. The mgr approval is a one approver and the security team has 3 approvers of which only 1 needs to approve. the objective is to show t...
Hi , i have a notification in the change table and in the part who will recieve i found in the column users and group watch_list and work_note_list i want to know wich users are in watch list and work notes list how can i check please. Thanks.
Hi, I'm working on REST API integration and I've created form and also Business rule for "Create Incident" process,but now I have to create also "update incident" process and here I have a problem. Cause I have a script and definitely something is no...
Hi Experts,I have a requirement that is for Auto Closure the request -In case of no approval from Manager, send 1st reminder 5th day and 2nd reminder on 8th day - ticket auto close/cancel on 11th dayIn Flow designer there are 2 approval stages , 1st ...
Can someone help me with this? I want to add "Incident Task" to the Related list on the incident form, but when I tried to add it, I couldn't. It is configured in a slush bucket, but it isn't showing up on the incident form's Related List tab.
With an API we had some tickets created with a blank short description. We have a filter been using for a dashboard has a parameter "Short description...does not contain...XXXXX". These tickets with a blank short description were being excluded by th...
Variable should only be visible in the workspace but not in the portal. How to do it ?
Here is some more clear explanation:We have a team A(non-admins) dedicated for Service Request Development, Once they completed their development work and closed their update sets, we (admin team) move the changes to Test and Prod.Is there a way team...
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