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Table ast_contract

I cannot access the ast_contract table from a Business Rule for RITM.   any idea why this happens?   If you run a background script with the query the result is correct.   Thanks, Victor

CAB Meeting Attendees customization

The CAB Module currently configures attendees for any CAB meeting by pulling in CAB Managers, CAB Delegates, CAB Board Members, and the 'assigned to' field for individual change requests. Please change this to include the 'Change Requester', 'Change ...

Make an error message disappear after 5 seconds

Hello,   I have an after update BR script that inserts a record in a table or updates an existing record. For both scenarios, I have two different but similar messages that are in the BR. The problem is that the message is displayed and it doesn't di...

Standard Change Template Statistics Tab

Hi Everyone, Can anyone give idea on, how the Closed change count and Unsuccessful change count fields are caculated on Standard Change Template form. (refer attached snapshot) The issue is these fields are showing wrong value. I found that there is ...

How to set Reply To, CC, BCC fields on the email_client

Hi, How can we set the reply to, to cc, bcc fields using email_client. I have set the email_client=true on the collection dictionary entry. I am not able to see the reply to field auto-populated. How can we set this?

Hari1 by Mega Sage
  • 780 Views
  • 3 replies
  • 0 helpfuls

How to use sessionStorage for storing Reference Fields?

Hi all,   I need to populate reference value from variables in orderguide to request item and catalog task. If user having data it will populate. If user not having particular data in user record, it should be manually filled by user on form. So we a...

Resolved! How to create a button in the Knowledge Article view?

The requirement is to create a button "Create Request" in the knowledge article view, which can be seen when the customized field "Push" is set to Request and the "Create Incident" in the knowledge article view, which can be seen when the customized ...

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User5 by Tera Contributor
  • 1321 Views
  • 1 replies
  • 0 helpfuls

Resolved! Changing state field when category is selected

Hello,   My Service Desk agents are forgetting to change the state of a new ticket (as in State: New) to "In Progress" when initially working a ticket. I would like to have the state field automatically change to In Progress as soon as they select a ...

Lee Kraus2 by Tera Guru
  • 1735 Views
  • 6 replies
  • 1 helpfuls

Hide work notes in sc_req_item in service portal

Work Notes on RITM should be not visible for ITIL users and the end user.  But we have an issue where the work notes on the service portal is visible for ITIL users. Basically Work notes shouldn't be visible to end users. But in case of sc_task work ...

Resolved! create am anonymous self-service portal landing page

Hello, Can I create a self-service portal landing page that is accessible by anonymous users?  Then I would like the user to have to authenticate once they request something that requires known user credentials.  ie: have an IT help page publicly vie...

Gerrity by Tera Expert
  • 1675 Views
  • 2 replies
  • 1 helpfuls