ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

login issue

Hello, User is not able to login(SSO) into ServiceNow instance. Getting error message as "Logout Successful" Tried below remedies but, Still issue Persists:clear cache and loginIn Ldap user is active and also in ServiceNow user is activeUserid in LDA...

anvitha ash by Tera Contributor
  • 1331 Views
  • 2 replies
  • 1 helpfuls

Resolved! How to show the related records under related list

we have to create a related list on service offering records, under this related list we have to show related "Plans" via plan asset records.here we have a common field "item" in service offering and plan asset tables. plan asset record has 'plan' fi...

Roxi1 by Tera Contributor
  • 3254 Views
  • 4 replies
  • 0 helpfuls

Give write access to a particular field in the form

Hi,I've requirement to give 'write' access to the user having a particular role to 'Risk Score' field available in "sn_vul_vulnerable_item" table. Please see the screenshot as below (by default this field is read-only): I've created a role called "sn...

BijayKumarSha_0-1674568214760.png BijayKumarSha_1-1674568352115.png BijayKumarSha_2-1674568407059.png

Resolved! Problem records are closed, but problem tasks are still open

I have an issue with problem records, when I click on resolve, the problem record is closing directly without checking the active open problem tasks, I need to stop the problem resolving, problem resolve will happen only when the active/open tasks ar...

How to use variables of record producers for the notification.

Hi All,I have a requirement where I need to use variables of record producer for notification but there is no direct reference for the record producer variables only I can see the variables in form but on the notification table I am not getting those...

Kruthik by Tera Contributor
  • 481 Views
  • 1 replies
  • 1 helpfuls

Resolved! Survey is not getting triggered

Hi All,   Survey is not getting triggered in our test instance eventhough everything is same in dev and test. Instance is also not getting created when i try to manually click on 'Assign Survey' button it says Instance could not be created.  Please l...

sk59 by Tera Expert
  • 5335 Views
  • 9 replies
  • 3 helpfuls

Resolved! Auto-populate CI in incident tickets based off Caller

If you look at the picture I'm trying to put together a script that will auto-populate the CI in the incident record when adding at icket if the caller has one. I'm not sure what I'm doing wrong. I've very new to javascript. Or if there is a low code...

Client Script.png
Void84 by Giga Guru
  • 1037 Views
  • 3 replies
  • 0 helpfuls

How to change the button link of a virtual agent notification?

Hey guys! I wanted to ask you a question. I created a simple non-actionable virtual agent notification (Teams). Only with 1 content attached to it. However, I need to change the link associated with the default button of the notified protocol, as rep...

find_real_file.png find_real_file.png
Vinicius5 by Tera Contributor
  • 1208 Views
  • 2 replies
  • 1 helpfuls