Hi All,I have a requirement to auto populate field values when clicked on new from related lists. There is IA form and I have two related lists IAV and MV. if MV is created from related lists in MV form both IA and IAV should be auto populate by OOO ...
Hi All,1] We have Special Handling notes table. On list view we have one column called 'Related Record' and it is a reference to the Account table.2] The issue is when we try to search any account name e.g. *XYX_account_name from list, it didn't ret...
We have a requirement called 'Copy every Work notes from Interaction to Associated Incident Record', Once the Interaction is Associated with the Incident, and in Interaction if work notes are updated, the same should reflect on the Associated inciden...
Hello All, Can we keep the data within ServiceNow for 7 years?If not, then for minimum how years we can keep the data within service now? Went through few serviceNow articles related to data retention it says : data lives in your instance as long as...
Hi Team, I've got a curly Platform Native question; One of my <customers> have indicated they have ~3000 employees who do not have <customer> system logon/email accounts.<customer> indicated that they will want these employees to access ServiceNow ...
Hi ALL, it's always good to know what goal are we aiming to achieve, having said that and from best practice perspective, I wonder how many incidents per Endpoint or per user would be acceptable within an enterprise according to technology standards,...
Hi all, We are receiving the error message multiple times and we implemented one after insert Business rule to add some checklist item in work note when ever change is created it is working fine when there is no error message if we got any error me...
Hi All,I am having 1 test step to update comments when Re-open incident UI Action is clicked. Step number 6 is getting failed.Unable to set field 'comments' to value "Test ATF". Field comments is not editable , this failure message is appearing. Kind...
I have field in a variable set and this variable set is included in 130 catalog items. And I want this particular field to be hidden for 2 catalog items and show in all 128 catalog items.
We have installed and configured the MS Teams integration for ServiceNow. Followed the link below. https://docs.servicenow.com/bundle/paris-it-service-management/page/product/sn-teams/task/setup-azure-app-ms-teams.html The integration appears to be...
How does one create a known error article from a incident?However there is no related link for creating a known error, I tried all incident states, but it's not there. Is it something I have to activate in the properties?
Hello community, How can I hide "Delivery time" under "Order this item" on my calalog items on the Self-Service application view? I've found these 2 recommendations on the community but neither of these are working for me. - On the Catalog Ite...
Hey,I am trying to retrieve all records for a Paginated API using the REST Data source type and the integration works fine and returns the first 500 items (off 780). However, I am not sure how to gain all the records from each page without defining a...
Hi All, I have created one 'Custom' type variable in a 'Create Incident' Catalog Item.And I have set a Macro to this variable.(This macro display an image. I have already added image to 'db image' table. Also this variable displays image when I cl...
When an incident is created, the caller will receive the email, and when the caller replies to that confirmation message from the caller's email account that reply will reflect in the activities of the incident as an Email received, when these types ...
