Resolved! How to add download link of pdf in record producer
Hi All, I need to attach pdf file in record producer,please help me here. Example : Click here to download Gratuity form - Form F
Forum Posts
Resolved! Service-Now Jira Rest Integration
Much thanks to John Andersen, as always, for his stellar work on the Service-Now platform with regards to integrations.ServiceNow integration to JIRA through REST API's-John James Andersen I was wondering if anyone had any tips on this. I set this u...
Resolved! How can I specify a link with active instance in a richt text label
As catalog editor, a rich text variable of a catalog item specifiy a link to a location queue for appointment, When my catalog item and his associate variable set is clone over different instances (PROD > REC, PROD > DEV ...), I want this link to be ...
Resolved! How to hide PDF export
I want to hide the PDF export of the UI macro context_form_header. Is it possible to hide PDF (portrait) and PDF (landscape) by editing the XML of the UI macro?Please tell me how to do it if possible.
Resolved! Any role for accessing announcement banner on the service portal?
Hi All, Is there any role to be given for viewing announcement banner on the service portal? Coz a user is able to see the announcement widget but not the announcement banner Please advice Thanks and Regards, Sandeep
How to populate Array values in new line
Hi all, Some one please help me how to show values in new line and Story number should be clickable . Expecting result : RLSE0010000 Test Release 07/18_01 for 2022-12-31 16:26:00 STRY00001: Test Story 1.0 for 07/18_1 ReleaseRelease Notes : Release No...
How to create Reset button in catalog item
Hi Team, I want to add a button in my catalog item as Clear Values and on clicking the button, it should clear the field values. Please help. Thanks in advance.
Resolved! New field in Incident Form will not save
Hoping this is the correct forum. After adding a new field (dropdown) to our incident form, it does not appear to write when we save changes in the incident. We created a new table u_newtable (NewTable).Added a new column called FruitsAdded two choi...
Resolved! How to add close notes in RITM if once state changes to closed complete in workflow
Hello Community, As per my requirement there will be a task generated to security team and then user will get added to ad group . If once ritm state changes to closed complete then close notes should get updated. Please help me with this. Which activ...
Resolved! How to add hyperlink in email address in email notification
Hi, I want to add hyperlink in manager address in email body Please help. Thanks, Sowmya
Resolved! Report to provide Tickets where user has put comments or has requested for.
Hi All, User wants to have ticket where he has put comments on or has requested for. Requested for part I can work out but not sure on how to get the comments part. Please help.
Resolved! How to validate MRVS values in RITM view?
I have a requirement in which a field in MRVS should only be visible in RITM and not in Service catalog view. I have to stop the submission of the RITM form if the field is empty. I have tried making the field mandatory in RITM view but it does not w...
Resolved! If the short description filed contains the name of CI, the business rule will automatically enter that CI into the incidents form, can you guide me script on this we have total 472 incidents ci exist
If the short description filed contains the name of CI, the business rule will automatically enter that CI into the incidents form, can you guide me script on this we have total 472 incidents CI exist. while creating incident we will enter CI name ...
How can we add group to knowledge base manager field on the knowledge base form?
Hi All, Basically , we have different group of managers for different KB, so we created individual groups for different KB's and add the members that group and assign a role to group, So now how can i add that whole group to that knowledge base mana...
Step configuration in ATF
Hi community, i'm working to automated tests for my business unit with ATF (Automated Test Framework) here is a scenario i tried to implement: - Impersonate one business profile -open a new form on customer service management table (sn_customerservic...