Our PMO group would like to have the ability to send an email within the project form capturing the appropriate work notes I have this ability turned on for Change, Problem and Incident and when I did the same dictionary action for Project, it shows ...
Hi all,I am looking to create a flow that automates adding "group type" to a user group that contain a certain word. for example all groups that contain the word "change" will be added Group type "ITIL". Any advice on how to do this with flow desig...
for below script we are getting error like below.Evaluator: com.glide.script.RhinoEcmaError: "event" is not defined. var gr = new GlideRecord("sys_user");gr.addQuery("sys_id", event.parm1);//this line not working//gr.addQuery("sys_id", "3883f4c073012...
I am getting "414 Request-URI Too Large" when I lookup the reference icon.How to resolve this. Please suggest me proper solutions for that. Below I am giving the code. In query(uomQuery) I am passing the sys_ids. As these parameters are passed via Gl...
Hi, I am importing data from london to madrid by transform map.All the data is imported properly except Work notes. Issue is on the tables list view I can able to see work notes data but when I open the record then the work notes field is empty.
Hi All, My group approval cancelled automatically in workflow please help me on this .
Hello, In the incident form when I search for knowledge article and try to attach that article in incident form it's not getting attached. When I try to click on attach on that article, the attach ui action botton not working Can someone please help...
when a knowledge article is created, the valid to date is auto-populated to the current date + 364 days.
Hi Community,Using Helsinki - helsinki-03-16-2016__patch7-11-02-2016Following a recent audit I need to prevent any Requester being able to Approve their own Change Requests.I have read a couple of articles similar to my situation but they have been s...
We are in need the "Copy change" Ui action to be restricted only to normal and standard changes form. It means on the emergency type change form users should not be able to see the copy change ui action.How can we achieve this
I just got assigned with an urgent task of creating a report regarding service requests. Problem is that my skills considering report creating are close to non-existing and going through all the documentation for reporting and now learning courses w...
Hello, I am looking to auto-populate the fields caller, assigned to and assignment group on the change request form from incident when using the UI action. I did a lot of research and but still was unable to find the best solution. It seems li...
Hi Guys, How can add filtered list type in menu item? If I add a scripted or filtered type of menu item its shows a error " filtered/scripted is top level menu" is there any possible way to add the menu item in service portal?
I have created email field on service portal and user manually entering an email so which need to check whether the provided email id is exists in snow or not? if it is exists we need to clear the value. I have written client script and script inclu...
I am trying to impersonate a user in ATF test from Group member table, but its showing user did not found.Kindly let me know how to achieve this without scripting.Thanks
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