How to restrict ITIL user from creating a new dashboard
I want to restrict ITIL user from creating new dashboards. Below highlighted button should not be visible for ITIL user. How to achieve that?
Forum Posts
How to get a list of incident created by current login user in to the widget
Create as simple list widget to fetch current user’s incidents.(Incident number and short description, State)When click on incident number it should open in 'ticket' form.
Examples of Business Process entries.
Is anyone using the CMDB Business Process (cmdb_ci_business_process) table?Can anyone give me some examples and/or scenarios on what we could add in this table? And what is the purpose of it?Thanks. Fernando.
How do I make changes in the content of Knowledge article feedback pop up?
Hi, I want to update the content of knowledge feedback modal pop up. But not able to find it. Is this modal pop up comes from widget "Knowledge Article Comments". Can someone please help me find out where this code is, so that I can make changes in...
How do I map all variables into the description field & activity log from a record producer
Good Afternoon! I have created a new record producer for our "Log an incident form" - its quite complex and includes a few different ui policies (for example, if category is protection then show the the protection variable set) - currently i have all...
Copy record producer variable information to the change form field
I have created a record producer with variables on the change request table. I need to copy all variables at a time to the created change record field. I'm using the below script but the output looks is not in the correct format. var sInputs = 'User ...
label (Field) choices not translated in French Language how to Translate it ?
label (Field) choices not translated in French Language how to Translate it ?
Transfer the owner of catalog items if the owner is deactivated in ServiceNow
Hello , I have a requirement , where if the owner of the catalog item becomes inactive then the catalog item ownership should be transferred to the Manager of the assignment group to which the catalog item is assigned . How can I implement this func...
Not able to edit details list view details
Hi All,I am trying to update the details from list view on incident table but here if I click on particular field value then left column field value is populating. You can see the screenshots.If I click on short description field then you can see the...
Resolved! Flow designer - When I submit the request. Requested for details not populating
When I submit the request. Requested for details not populating in RITM and Catalog tasks.Please help me. So, my requirement is, I need to populate requested for with requested by when user doesnt provide requested for user information Run script has...
Documentation of state and sub state of asset in alm_hardware table
Kindly help me a detailed explanation of the below state and its relevant sub states in alm_hardware table. What is the condition of an asset is required to make these changes from one state/sub state of asset to another state/sub state of assetIn St...
ATF - Click on a modal button
I am creating an ATF to test the "Source Request" portion of a task. I can get to the point where I click the UI action "Source Request". After that I am trying to figure out how to add the ATF step to click a modal button on the UI Page. The button ...
Activating "Additional comments" from Catalog Task
Hi All, I need some guidance on activating send/receive email communication from Catalog Task through "Additional Comments" and the email option from the task header. Additional Comments option and the email option is visible on the task form. When "...
Resolved! standard change from a catalog item
Hello. We are starting to look at implementing Change in SN. Is it possible to create a catalog item that will eventually kick off a Standard Change Request? For example, if someone want memory increased on a particular Server, we envision a process ...
Can ServiceNow create Change ticket via REST API?
Hi All,I would like to create Change ticket and Change Task from another application. ServiceNow provide Table API for create/update/delete ticket. However, I don't know about insert impact assement or any thing for execute Change management flow. C...
