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Resolved! Custom URL SSL Certification expired

Hi,We have set up a custom URL to access the ServiceNow instance. Since yesterday's custom URL is not working, it shows SSL certification is expired.  I checked X.509 Certificates but couldn't find any expired certifications.  Can anyone help me to f...

Sachintha by Tera Expert
  • 2349 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to link IMS record with an existing Incident/Service Request?

1. Is there a way to link an IMS record with an existing Incident/Service Request. Both IMS and ticket status is Active.Scenario: User visit Tech Lounge, an IMS created. Tech agent then found that user had an existing Incident ticket opened prior to ...

Ceci Looi by Tera Contributor
  • 2423 Views
  • 3 replies
  • 1 helpfuls

All variables are visible in RITM

I have a select box field with multiple choices and based on that fields will be shown/hidden. After RITM is submitted, in the variables tab, all fields are visible including mandatory. I've checked the UI policies which looks good. Even I tried to h...

Vikram3 by Tera Guru
  • 1037 Views
  • 2 replies
  • 1 helpfuls

Resolved! How remove selected values from a list collector

Hi,I have a requirement to remove list collector selected values if we selection is more than 3 values.I should be able to enter the 4th value the list collector should not accept the 4th value when the user enters beyond 3 values. It should remove t...

Hari1 by Mega Sage
  • 1777 Views
  • 6 replies
  • 1 helpfuls

Image in service portal is not appearing properly

Hi All, I have a requirement to keep the image in top and place the widgets below. so i have added a container and added image in it. But it is appearing as single line. How to define the width or height to the image.In order to know the class , insp...

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kushi1 by Tera Contributor
  • 2191 Views
  • 3 replies
  • 0 helpfuls

Resolved! Email Notification Issue

I have some users that are not getting any email notifications i.e. open incident, approvals, etc... When I go into one of the notifications and click "preview notification," their name is crossed out in red and it states: "excluded recipients becaus...

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Beto by Mega Guru
  • 9682 Views
  • 8 replies
  • 17 helpfuls

Remove Pencil And cross icons from MRVS

Hi All,We have a requirement to populate affected users asset details in MRVS. And we don't want to give them option to delete or edit asset details. I was able to hide Add and Remove all Buttons but unable to hide Pencil and Cross icons.I already re...

Sagar12_0-1667906167219.png
Community Alums by Community Alums  
  • 1185 Views
  • 3 replies
  • 0 helpfuls

レコードの自動採番について

■テーブルA taskテーブルを継承し、プリフィックス(PREFIXA)を設定 既にPREFIXA001のレコードが存在 ■テーブルB taskテーブルを継承し、プリフィックスは未設定(TASK)※taskテーブルのデフォルト 上記の状態で、テーブルBの新規レコードを作成した際に、テーブルAのレコードに対して連番(PREFIXA002)を取得して、テーブルBのレコード番号として自動採番することは可能でしょうか。可能である場合、その取得方法(スクリプト)を教えていただけますでしょうか。

Resolved! Remove next line from string

Hi All,  I want to remove everything after new line from custom field.  I am using This field transform script. answer = (function transformEntry(source) {var GR = source.u_description.toString();var index = GR.indexOf("Fault Offset:");var event = GR...