i am getting error in my workflow. java.lang.RunTimeException: com.snc.automation_common.integration.exception.InvalidOperation Not able to get the credential, please verify your external credential setup/configuration. i wanted to check the entries...
can i Hide the Global Search for right top corner
Hi all, In sys_user table, Active field is False. Now whether user will receive notification mail or system will ignore the mail, as user is Inactive. if mails won't trigger , is it possible to trigger mail to inactive users.
There is a plan to use Ivanti instead of SCCM. Firstly We don't have SAM Pro plugin in place. So, can we use Ivanti without SAMPRO and secondly we need to understand how to install a software on users machine/server using Ivanti. Kindly provide your ...
How to hide the navy blue menu divider in employee center. Any help?
we have connected to Jira using Scripted rest api, we are successfully able to connect and create incident in the ServiceNow table when issue is created in Jira. But works only when authentication required check box is unchecked in scripted rest api ...
Hello everyone. I am trying to gather reports regarding all the different SLAs each contract has on ServiceNow. I ran a report on the SLA Definition [contract_sla] table but was not able to find some records. When I looked at the Task SLA [task_sla] ...
When cancelling a change, I am using a confirmation dialog box that pops up to enter reason and select OK. When I enter the reason, select OK, nothing happens. I xml'd the ui page and the Cancel change ui action from my personnel development instan...
need help as there is issue going on in our organisation wherein with our outsourced service desk , we are seeing a number of incidences of service desk, not attempting the resolve the issue or trying to understand the user’s application issue or ga...
What are the roles required to edit the change request in Servicenow
I want to get the row count on Inserted,Created,Updated,total records in transform map. I have written a script it is not giving me accurate count.Please below ss. Please guide me in this. var griii4 = new GlideRecord('sys_import_set_run');griii4.add...
Hello All - Using the Flow Designer, I built a rather large workflow (about 200 steps) that still needs to grow even larger. So, I figure I should do some subflows. The problem I am running into is that I don't know how to make sure that my subflow...
I have to set approval rejected user to populate in email notification. Notification i have written on Change_request table. Here my script: appr = new GlideRecord('sysapproval_approver'); appr.addQuery('state', 'rejected'); appr.addQuery('sysapprov...
I am creating catalog task using run script. once catalog task is created Variables (which shows all variables from RITM) is missing. var gr = new GlideRecord('sc_task');gr.initialize();gr.request_item = current.sys_id;gr.request = current.request;g...
Hi Team, I am working on security incident table(sn_si_incident) table As Admin I am able to edit list view but As end user I am not able to edit any field of list view. I have checked ALC on that table there is no any list edit ACL. I checked on cel...