Resolved! Mass Edit Knowledge Base Files
I have a large list of knowledge base files that require the same modification in each (appending something to an href tag).Is there a way to mass edit this specific list?
Forum Posts
Resolved! Standard ticket configuration - Actions
Hi All,In Service portal/ employee center, when end user click on My Requests - He will be displayed the 'Actions' to Resolve. We can configure the Standard ticket to be displayed for particular users. We have a custom field called 'Requested for' o...
Difference between Any user and Any user for KB User Criteria's
Can anyone help me to understand the differentiation b/w Any user and Any user for KB User Criteria? I could not find any related documentation. Your help is appreciated!
Resolved! Line break in g_form.showFieldMsg?
Hi All, I need to display a info message under a field. I have used g_form.showFieldMsg for that. The thing is i need to display messages in next lines. I have searched in community and came to know that line break (\n) is not supported in fieldmsg, ...
Variable not showing on form in the Portal
I have a variable set used in several items on the Portal to auto load field relating to the logged in user. When testing one of the fields does not populate on the form but if I submit the request without changing anything then the variable does pop...
Email notification for behalf of user
Hi Team, I have created below script to send notification with Hyper link ( on incident and Request), but when ITIL user raise request on behalf of user, but the end user getting back-end link instead of sp link, I would like to add behlaf of condi...
User Criteria for admins
Hi Community, I have two user criterias:1. I want to show my catalog item to a specific group. (Its working fine) I have added this group in available for.2. I want to hide my catalog item from admins. Its not working, i have added admins group in no...
Resolved! Get all the sys_ids of all P1(priority-1) incidents in incident table and populate all thoose sys ids into any one of P3(priority-3) incident work notes(filed).
Hi everyone, can anyone help me with this question
How to call a Rest Message to Business rule
Hi All,to update a ticket in a third-party application I have created a Rest message with the HTTP method as Patch and HTTP Headers and variable substitutions as below, and now whenever an update is happening I want to trigger this API call, can anyo...
Create left join in Database view and filter on specific company name
Hi Experts, I am new to ServiceNow, and I am trying create a database view such that it is a left join between user and group. I managed to achieve a join but I want the result to display users with company in "ACME North America" only. As of now it ...
How to covert UTC date and time to local date and time
Hi Experts,How to covert UTC date and time to my local date and time.UTC date and time - "2023-04-07 06:25:31"Locat date and time - "07-04-2023 14:25:31"system time format- HH:mm:ssSystem date format- dd-MM-yyyySystem timezone- Australia/West Any lea...
How to attach images on additional comments (journal field)
How to attach images on additional comments (journal field)?
How can we filter on change table for planned start and planned end data which changes on every week
I have a requirement to create a report on change request table for planned start and planned end date.The planned schedule start and end date changes every week. Planned schedule start : Monday to Sunday of the current week and end date is at or aft...
How to extract the number of re-opened tickets and assigned to each team members
am trying to get the number of re-opened tickets for the month of February. And also, with the user IDs, who has worked on those.i tried to do with thebelow Definition is MRIM AssignedTo Value is one of << user1, user2, user3 >> but its showing me...
Resolved! Inbound Email Attachment
Hi Team, My Inbound email attachment is not automatically attaching to its related records.After investigating I was able to find that in the sys_email logs table the 'email attachments' related list has all the attachments stored but the action fie...
