Hi All, We've a requirement to modify the Widget's list layout in Agent Workspace to add "Assignment group" and "Assigned to" field. I've modified the list layout of respective widget's report and able to see those two fields in default view. But, th...
Hello All, We have a requirement to add a new holiday schedule. The expectation is to stop the SLA's from running on the holiday on all existing tickets. If we add a child holiday calendar schedule to the main SLA schedule today, will it stop the SLA...
I have a form whereby I created 2 UI policies to hide a given field and set it equal to null, if the other has been populated and vice versa (see screenshots).However I need them to both be mandatory prior to one being given a value. If I set their d...
I have an onChange Client script which sets the location based on CI selection. If the CI doesn't have any location then it should be setting location to "Not Available" (This is a test location we created and wanted to set to location whenever ci do...
I'm trying to open a UI page on clicking of a UI Button on the incident form and it has a input text field so that user can enter the bridge URL and I want to access it in the Server side script because I'm able to access it in client script of UI pa...
I know that the Previous object is not available in Async BR. But still if someone wants to use Previous object in Async BR then is there any way to use it ? Is there any chance to use Previous object using some other method or function ?
HelloWe want to use the value of a field (u_test) to set the in another field (u_result) by default.It's work when i use a Buisness rule but it is a good practice ? thank you for your help
I am not able to add the two knowledge base in one portal. Even I have added the KB in in related list of portal (related list name :- Knowledge Base) but its still not working. How can I add the multiple KB in service portal? Kb :- 1) Knowledge bas...
Hi, I have a catalog item that I want to make available for a certain department in my company. The problem is, the department's group is an active directory group that contains sub-groups. When I use the "available for" option, it only works for t...
Hello Community, I am looking for the advice regarding Predictive Intelligence implementation. I am using PI to predict the Assignment Group for the Incident based on the Short description of the Interaction. However, in some cases (e.g. when Child I...
Hi Now Community, I have a requirement to identify form changes or we can say any field is changed or not on a catalog item on the service portal and native UI while submitting the form. Like We have g_form.modified so that we can use it only in the ...
How can we allow end users to submit a standard change in the service portal without changing ACLs? it redirects them to change form in portal and it says no record found.
I am hoping to hear from the community or find some servicenow best practice /recommendations. context we have over 3k applications (server, cloud, database, C++ etc) with different support models (IT supported, business supported, vendor supported,...
We have a Customer Satisfaction Survey which we send out following trigger conditions on incident and u_request tables. The repeat interval is set to 60 days. Here is the issue: the trigger conditions are independent of each other and for each 60 day...
Hi Team,Can we disable the OOB system administrator account in ServiceNow for security reasons. Please let us know the possible impacts of this . Also let us know it is recommended or not ?