Hi, I have a requirement when inbound email received from service-now with the subject line with RITM numbr, it should create a new record in the table 'department' and that record should have that inbound email as an attachment. This should be appli...
Hi Team, Requirement is that user will create bug in JIRA system , the same ticket should be created in ServiceNow. Is it possible to Create ticket from JIRA to Servcie-now? If yes how could we create it ,is there any documentation arround it. Note...
Hello, I want to import data from external file expected it would be excel file. This I have implemented using the record producer where solution enables users to submit a record producer with an attached excel document which generates a data source ...
hi all, i have a requirement where i have 20 lakh records. and of those 20 lakh records, i have to change to operational status field value to non-production. below is the code that i have written. can any1 suggest me a better way. var gr=new GlideRe...
Hi, How can we give ITIL/non-admin user an authority to use Database Views. Currently, user has only a read only access to DB views. Any help is greatly appreciated. Regards,Hari
Hi all, Every week on Monday, RITM and associated catalog tasks are created by "system". I'd like to know how these records are created. Is it from a scheduled job or from somewhere else? I also looked at the scheduled job but couldn't find anyth...
Hi, How can we make below fields mandatory for an inbound integration? Record should be created only if below fields have validate data, Please suggest. Mandatory Fields: 1. Display Name2. Full Name3. Source Identifier4. CI Source5. Status6. Critical...
Hi SNow folksI have a general question, about how you would proceed in the follwing situation:We have a customer, that has the following SLA needs. For example for a P1 issue, SLA could be as follows:95% in 4 hours100% in 8 hoursSo this means, that 9...
Hello Experts, We have around 20,000 plus locations in location table. The value may get increased in future. Our client wants to have some mechanism to get implemented in the system through which system should automatically update the time zone base...
is it possible to revert back to another states in a problem ticket? for example:if i am in a resolved or a closed state, can i go back to root cause analysis state.
I am not able to find exactly what means 'UI Message'. Kindly help to get the concept.
I am stuck on one issue in catalog client script. I have one variable that referring table A, and in table A there is another reference filed that referring table B, so I want to Auto populate table B data in my other variable. I have wrote one catal...
please provide UI Policy use cases for practice purpose and also provide interview questions on ui policy?
I've tried read only - which won't allow AD to synchronize the user details I've tried an ACL to restrict access to the sys_user table to read only and yet it still allows users to edit the user record details in view user in the SOWorkspace. The is...
I'm trying to set up a recurring scheduled task in ServiceNow, how do I do that?