Resolved! How to send email notification as Teams meeting invitation ?
I want to send email notification as Teams meeting. How to configure that ?
Forum Posts
Problem Management Automation
Hello, We currently have a process where if a P1 incident ticket is closed, it creates a problem ticket. While all P1's are not major incidents, there a lot of cases where these such tickets are not problems or need to be tracked through one. Ex. A u...
Flow Designer: create action when record is updated
Dear Community, First let me describe the User Story: When a ticket has been created from an email, a set of notifications must be sent when the field "affected user" is changed (sys_user Table). Situation: I created a flow which create a ticket from...
Resolved! How the "SLA Breakdown by Assignment" works and where its schedule is defined
Hello Team, When we check the SLA Breakdown by Assignment , there is some time difference between the "Business Elapsed Time " and Actual Elapsed time" .Can anyone please help me on how this is being calculated for each Assignment group.I have checke...
Is it possible to calculate the SLA percentage in service now?
Hi Experts, I need to create a new field in incident table for calculating Incident percentage. Is there any feature in service now to calculate the percentage? This feature should be in the reports. For eg: I have "Has breached" is false = 14 incide...
Resolved! Service Catalog category not showing on the service portal
Hi Team, I am having an issue related to the service portal. In my service portal I am not able to see the "service catalog" category instead the "standard changes" category is visible and I don't need it. Because of this the catalogs under the "ser...
Resolved! Using For each loop in flow designer
In a particular flow in flow designer, there are cases where there is more than one child record, for example I have tested with record X which has 5 network cards. I think we have to add in the flow something like For Each loop before the send actio...
Resolved! UI action for list and form
Hello, I have an UI action that is applied on both list and form. The button contains a script include and I have some calculations in it. What I want to do is to redirect to current form when the UI action is clicked from form and of course, redir...
How to insert records on incident table using transform script ?
Hello All, I have been trying to load data into the system via inbound email attachment, but on transform incident table is not creating records, could anyone guide me for this ? Should I create transform script for this, if yes please suggest me the...
Resolved! autopopulate field values (of user) using glideAjax
Hello, I am using below client script to auto populate field values ('manager' and 'lastname'), when user in 'requested_for' field changes function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { ...
Resolved! Auto-populate fields from selected user
Hi all, A bit of a beginner when it comes to javascript so I was hoping someone may have a recommendation for me. I've also found various tidbits of information out in the wiki on field auto-populating on forms but couldnt figure out how to piece th...
CMDB and SCCM
Hello, I want to integrate SCCM data (hardware characteristics, software...) into the ServiceNow CMDB. I have the CMDB and ITAM modules of ServiceNow platform. I can't use Service Graph Connector because I don't have ITOM. I can't use the SCCM plugin...
Survey Notification for Change Request
I have created a new survey for change management that is triggered when a change requests moves from the implementation state to the review state and the requestor of the change is the person that is responsible for completing the survey. However, t...
Activation of the knowledge article template
I would like to Activation of the knowledge article template in prod environment
Add Custom options to Lookup Select box Variable after filtering some options using Reference Qualifier
Hi I have two lookup select box variables (A & B) in my variable set. Variable A has some options(x,y) and when I select any value from Variable A it should populate the respective values in Variable B(there are some mapping values in the tables as s...