Hi, We have created catalog item and we have used attachment variable to attach the attachment while creating request in ServiceNow. Once the request is submitted approver is using service portal to approve the request but he is not able to see the a...
Hello Everyone,I tried to look into how an approver can be able to view the attachments of the record to be approved, whether it is from Knowledge, Change, or Requested Item.However, most of the suggestions to solve the solution is to create a busine...
I have an list variable for user to select multiple groups while creating new record on table.I want to add reference qualifier dynamically via onLoad client script.Any lead will be helpful , Thanks
Hi, I hope anyone can assist me with the requirement below; I have a custom table and a record producer which creates records on this table. On this table I have an Image field on the form. On a portal form, an Image field can't be created, thus ca...
Hello Guys I Have a Requirement like when user click on an URL then the Value of parameter will in a string field.So this is my business rule :Result is coming but is there any out of box function that can help in client script then please help me ...
Requirement : All Approval users should be able to post comments in the Activity Stream input field. System Functionality : Only Admin/itil/requestor were able to see the Activity Stream and post the Comments. Did anyone come across this issue and is...
I want to perform the sentiment analysis on incident module based on the content in work notes or short description field. Any idea how can we use existing servicenow sentiment analysis plugin for the same.
Hello.I would like to set the default value for a variable in a catalog item to the department of the logged in user.I tried "javascript:gs.getUser().getDepartmentID();" and the first time the default value was successfully entered into the for...
Hi All, I have requirement to populate the number field with customized prefix. I know it can be changed in Number Maintenance table. But the prefix will be dynamic based on the location of the user/location selected.Example: If I select location as ...
When Iam running ATF, it is getting failed and stating like 'Cannot read properties of null (reading 'replace'). Can anyone help me about how to fix this type of issue to proceed further.Please find the screenshot below.
Hello Everyone,I am trying to integrate attachments from the incident table from the source instance to the target instance using REST Message. Basic Condition 1) use REST Message with the GET method to retrieve the data also with Table API2) use Sch...
Can you link more than one RITM to a change request? Or is using the parent field the only way which limits linking one RITM to a change request?
Hi, I want to find the exact date time when a particular plugin was installed. I went to Plugins > installed plugin, to the related list "Plugin Files" and checked 'Updated' and 'Created' fields but, it's inconclusive since the dates are backdated t...
Hi everybody, I want to hide and stoped the utilisation of an assignment group, but I don't want to delete it (I want to keep the history)I tried to disable it, but it is still available in the create incident form. Thanks for your help, please...
What do I need to do to prevent users with the 'itil' role from seeing a state in the choice list.Prior to a recent upgrade itil users could not see the 'review' state or the 'closed' state. We had this locked down to just the change_manager role. ...
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