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Define ACL's for a new table

Hi All, Requirement : I have created a new table called "GBS case" which is extending from Task Table. Post the creating of table, 4 ACLs are created by default. Three Categories of people use this table1. Requesters(Here - Person A should not be abl...

kavitha_cr by Mega Guru
  • 680 Views
  • 6 replies
  • 0 helpfuls

Resolved! Need help to exclude weekends from the calculation

Hi All, The below script is working as expected but I need help to modify and remove the weekend from the calculation.The below advance script is on the calculated tab of field "Aging". The integer type field 'aging' is on scoped application.  (funct...

MR1 by Tera Contributor
  • 1033 Views
  • 10 replies
  • 1 helpfuls

Resolved! Calculate Business Duration Excluding Weekends.

Hi  All, How can we exclude Weekends from Business duration Calculation? I'm getting 0 seconds as calculated Business Duration. Can someone please help me to correct the below code. Below is my code for reference. function setClosureFields() { curren...

Adding a closed Incident to a problem

Hi, I'm not able to remove the predefined filter "active = true" on the ui page where you add incidents to a problem record. I doesn't seem to be an ACL-thing, because I can add closed Incidents to a problem record using the Edit button on the same r...

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Resolved! Replace comma with dot in currency field

I'm trying to replace a comma for a dot in a currency field but I'm failing with the scriptThis is the scriptfunction onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { return; } var...

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Jo_o Pedro by Tera Expert
  • 784 Views
  • 2 replies
  • 1 helpfuls

Resolved! scheduled email of report not working in file type CSV

I am setting up a scheduled email report for incident, where type I select excel, but Export stopped due to excessive size. Use CSV for a complete export. But when I use CSV type no report it is sending. Can anyone please help to identify the issue p...

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chandan15 by Tera Contributor
  • 1334 Views
  • 3 replies
  • 0 helpfuls

Resolved! Define roles in Custom App

Hi All, Requirement: I have created a new custom app called "PeopleNow" and created a new table called "GB Case" which is extended from Task table and created few record producers using this table.Here, there are three categories of users who use thi...

kavitha_cr by Mega Guru
  • 1933 Views
  • 6 replies
  • 3 helpfuls

How is the change success score value calculated?

Hello all, Recently we have implemented change success score card and I would like to know how the score is calculated.I have gone through the ServiceNow documentation and aware of the multiplier values.But, even if I have only successful changes, th...

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Harini17 by Tera Expert
  • 954 Views
  • 2 replies
  • 0 helpfuls

ServiceNow integration with AD

Hi Can anyone share the docs and architecture diagram that helps to integrate servicenow with Active Directory. As we are planning to initiate some automations and wanted to know the process. This helps a lot Thank youVamshi