How To set up Distribution List and Communication Plan for Major incident management?
Hi, We are setting up MIM in our instance, wants to know how Distribution List and communication plan needs to be configured.
Forum Posts
Resolved! How it's possible to remove click on report ?
Hello ! I'm using the widget report on my service portal. I can display report but i want remove/disable the click on the report to avoid to display record. Just like a simple report/graph. I'm searching the solution since a moment but doesn't find a...
Resolved! List View and Form View is Showing different values.
Hi, in the incident form, the value for pos environment is showing two different values in the form view and in the list view. Checked everything, there is no problem with dictionary entry. Anyone knowing how to solve this issue? Any help will be app...
Which search engine servicenow used?
Which search engine servicenow used?
data upload into multiple tabes through multiple tabs in excel
hii, I am trying to upload data into multiple tables in service now from multiple TABs in Excel sheet. is it possible in servicenow? --> if it is possible, may i know the process.
Resolved! How to fix this errors to Back-out my update set
I committed my update set from dev to test instance now i'm having issues to the updated set the catalog item that i develop on dev instance does not reflect correctly to test instance. and now i have problems to back out my update set is there a way...
Resolved! Same SLA got triggered twice and one is still running after incident is closed.
Hi All, I have 2 same SLA's that triggered at the same time when incident got created. Now, one after the incident got closed got completed but the other is still running. Please help on what could be the reason for the same. Below screenshot of SLA...
Resolved! Integration attachement error: Response body was requested to be saved as attachment. It's not available through getBody() anymore.
Hello, I have a script wich integrates Azure devops. When I add attachments from a specific group, it works well, but when I try with another group, the catch script returns: "Response body was requested to be saved as attachment. It's not available ...
Resolved! What does SLTN stand for. I have "INC" tickets, "CHG" tickets, what are "SLTN" tickets?
What does SLTN stand for. I have "INC" tickets, "CHG" tickets, what are "SLTN" tickets? The SLTN is an embedded solution in Service Now to raise new/decom of HW & GoLive requests.
Facing issue with Import set and Data source
Dear All, We are facing an issue related to Import set/ Data Source ServiceNow consumes a file from ftp server through SFTP file retrieval method. From the past few days we are noticing that Import sets are completing with errors or in other words, n...
How to generate a task after one of the previous tasks is closed
Hi all, I have a workflow that generates two tasks simultaneously - SER Task and EMP Task. The next task generated to XYZ team is only when both SER and EMP tasks are closed. Please find the screenshot attached. I am trying to tweak my workflow a bi...
Resolved! Clicking dashboard is resulting in an Empty page
Hi Community members, I have a dash-board in my instance and when clicking on it, It is resulting in the blank page. However when we navigate to another dashboard which loads properly and then from the dashboard list selector from the top drop down s...
Resolved! How do i duplicate a workflow so i can test/work on it
I want to duplicate or clone a workflow to work on it without permanently adding things to it that potentially will not be saved
Resolved! code to Call UI page from UI action button
I have created a UI page name “ui_page_demo” like below Now I want to create UI action button on the Incident table when I clicked UI action button this page will pop up Please share the exact code from which I can pop up this form when I clicked ...
Resolved! Extending tables from task
Hi Folks, I have a requirement to design a custom app with 7 new tables and the customer expects all the tables be extended from task. I did further analysis and found that 3 of these tables hardly drive any process and are just like data containers ...