Hi All,I have come across an requirement where I have to navigate to the change interceptor form on clicking or performing an UI action on Incident to "Create Change".I have already used below thing UI Action of "Create change" on Incident form.win...
I need to parse the data of CSV file . I want to do it in scheduled job. How is can be achieved. Like for json it is json.parse(requestbody) gives in the format of object. In CSV format , how it can be done. Please guide
Hi, I need to update the RITM stage to "Waiting for Approval" when the 1st task is created and once the approval is approved. For this catalog item we are using flow designer. I tried to updating the stage to "waiting for approval" before creating a ...
I can see that we can define user criteria for Service Catalog items and for Knowledge management module. On the left navigation when we type User Criteria, we can only see User Criteria listed for the two modules. However, I want to customize my ann...
Hi Experts, We have a complete UI Action on the Problem Form, when it is clicked it should throw an alert if the associated Ptask is active and also it should throw one more alert saying associated Change request is active. In the UI Action I'm able...
I have requirement 75% SLA breached notifications do not send to particular person if he is assigned to person also. for this I wrote run script to restrict it but notification is not sending Can any one tell the what are the mistakes I did in scrip...
Hi All, I have two variables(Strat date and End date) and one more variable Date. Date is a field in MRVS. Now my requirement, Date validation must fall between Start date and End date. I am trying onSubmit client script. Can any one help on this....
How to add Record producer in custom portal , when user search with record producer name he should be able to get the link of that record producer. portal : record producer should visible in search list
Hi All, I have a requirement where i need to make reply , reply all, forward button to be visible on hr core table , its should not be visible globally?
Hi, Currently, the multi row variable set itself is not made mandatory, so there is the problem that it is possible to submit and create a request item even if it is not filled in. [Variables in a variable set can be mandatory.] [The multi row varia...
Hi I have received a compliance list from Service Now for staff with fulfiller roles who are identified by their sys_id. How can I search/match these sys_ids to user records?
Hi, in catalog items, i have one filed, documents submit "Last End Date" (variable in catalog item) ex: Last End Date=20/08/2018 19:50:20 then notification trigger one month before means on 20/07/2018. So how can we do it. my Br script is not w...
Hi Everyone!!! I have a requirement related to Date Validation, Where I have a Date Field (end date) in user table and i need to check the end date is 14 days equal current date ( current date : 17/09/22 then end date is :31 /09/22) in the us...
Hi guysOn of my client is using the manager_employeenumber as manager value, not the DN.As LDAPUtils setManager and processManager is using DN to map the correct manager I need to change that behavior. As LDAPUtils seem to be stored in the source cod...
Requirement: need to auto populate the 'configuration item' variable based on 'caller_id' variable. What are the 'CI's' related to him and need to populate only if caller is VIP. I know it can be done by writing a script include and onchnage client s...
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