Hello, can someone help me with the following?I have a problem with some slas that ran on holiday days, unfortunately I saw that the holidays schedule had a day error, I already made the correction but still the slas could not be repaired even choosi...
If users cannot create a private tasks nor be able to view a report containing them, is their a particular role we need to add them to? They currently just have the ITIL role. We tested by moving a user into the ServiceNow Admin group and they can ...
Hi All,Much appreciated if anyone help me with below requirement. We already known the set password(Generate and save password) functionality from sys_user record. My Requirement:i have created custom UI page( copied the code from OOTB glidemodel:gen...
Currently we send out Mass Communications via a customized tool within ServiceNow but would like to change that behavior. Curious how others communicate outages and changes to the masses. Do you just use the Outage model on your self service portal? ...
Hi all. Could someone please let me know if adding the Approval Widget on the Portal requires an ITIL licence to be given to specific users to be able to approve items from the portal. I am looking to provide this functionality to all end users (or m...
Hi, I am new to ATF testing.Please help me on the steps for creating test scripts in ServiceNow. Thank you.
I created an online questionnaire that uses Angular.js and Bootstrap to show the questions and responses. Every response is allocated a numerical value which is added up at the conclusion to give a final score. When viewing the application on an actu...
I had one variable "Asset", the variable type is list collector. It is gliding the table service asset. In catalog item form, the values are displayed with Display Name+ model. In item level, we can select 3 or 4 or many assets. For Example, GROUP/3...
I have the CSA certification and this is associated with one email. But , now I want to change it to different email. Is it possible?
Hello, I have a catalog item 'Smartcard' with a list collector that has four choices on it. It was originally set up as a multiple choice, and then changed to a list collector and the sys_ID references the multiple choice. This is working fine. The p...
How can we populate an info message on the RITM, after updating an particular variable from the RITM form in variables section.
I need to get the week number that 1st week or 2nd week, and the month name and the year . The month name and year i can do it using javascript but i am not able to understannd how to get the week number . Suppose if I run the code now as it is 2nd w...
Currently, I am attaching email to the incident with .msg file extension.To achieve this I have written one script include.It's attaching the email to incident with .msg file but when I tried to open it's showing me error. Here is my script include: ...
HI, 1.what kind of script we use in ATF TEST cases..... 2.when we create our own test cases with script ??? 3. How to create our own test cases with script , please give with an example
HiI know this can be solved with an inbound action (like creating incidents with pre populated fields )but is there a way to auto apply the templates on the Incidents created with particular short description ? guide me
