Incident number in subject should be readonly for user. Even if user make changes, if not only then also only incident number should be sent to recipient of the mail. Thanks in advance.....
I have Created one new Catalog(not catalog item) in sc_catalog.list table named "IST Service Catalog" and then created one category under that catalog and then created one catalog item "test" under that category whenever i click on "try it" button fr...
How to escalate the approval to another person if the approval is not done within 72hrs through flow designer. This requirement is for service catalog.
I am trying to setup a new SLA with the Duration type = "Breach on Due Date". I have read several articles and see the issues people have had with getting the breach date set correctly based on the due date. I am not even getting that far! I canno...
Hi, I'm using a Score widget in performance analytics to display an indicator. By default (template 2), the score value is displayed with a label for the date, as I'm using a weekly value my label looks like "W21 2022 (May 23-May-29)". Is there a way...
Questions and interview based scenarios on import sets topics?
Hi, I have created one table it extends from cmdb_ci name 'Retail Hardware'. This table has 6 child tables. I am able to create all tables but one of the table not taking new label name instead it's showing parent table name which is 'Retail Hardware...
Need to give edit access to the field "approver" for the users in the group "Change Right" only for "change_request" table. Users should be able to edit "approver" field like in this case approver should be changed to Akash. And this should happen...
I want to provide excel template to user's on catalog item, Please help how can I achive this. Thanks Ashok
Hi, Can someone please help me out with the Twilio integration. We are trying to integrate Twilio using the open frame plugin and it works fine on the backend but the call icon is missing on the agent workspace. Any help or guidance is appreciated
Hi Team, I have a requirement where I have to create a project from the UI action from another task extended table. I wanted to achieve this requirement via templates. But is it possible to set the values dynamically as the short description and desc...
Hi there, Was wondering what ACL would need to be built out to enable a manager of an assignment group to edit the description of a group. We also have a custom field that references the user table for additional managers that I'd like to enable it t...
If user selects any Requester in 'USER NAME' field. Then 'Line Manager' field should be auto populated with requester Manager. PFA My Code is : Script Include: var getUserDetails = Class.create();getUserDetails.prototype = Object.extendsObject(Abst...
Is it possible to add search field in service portal for a table? I am showing some list of records in the portal.. now along with these I need to add a search field..
Hi everyone , My SLA is getting started(created) with "has breached" field checked in that is "True" .what may be the reason ? which is not ideal ,has breached should be checked in (true) only if the SLA has breached
