Request Email notification wait condition
I want to send the email notification after 1hr from Status change to closed. is there any way i can add wait condition to hold for email notification for 1hr
Forum Posts
Data migration from third party tool to ServiceNow
What is the best way to do the data migration from 'AQCC'(third party tool) to ServiceNow(Case table). 1. Closed or completed incidents need to be move from AQCC to ServiceNow(Case table).2. Open incidents data need to be move to Cases in ServiceNow ...
Get the assignment group from the Standard Change Template and populate to standard change proposal
Hello All,I want to get the assignment group from the Standard Change Template and populate it in the Standard Change Proposal. Here I have selected CAB Approval assignment group in the Standard change template.I want this group to be autopopulate in...
Resolved! Error MessageThe database is read-only, requested a cluster topology check issue in personal instanc
From one day , the personal instance is giving with the mentioned error while opening any form or loading any list and it is also freezing , cannot able do any activities, "The MariaDB server is running with the --read-only option so it cannot execut...
Create a child case from Parent case
Hi,I'm trying to populate parent case values to child case using the business rule but here the issue both the parent case and child case are from the same table but the below code is not working. In the child case, we have parent case no as below. ...
ITask creation
Hello, What is "ITask". How to create and use case of ITask. Can someone please share their expertise in this. Thanks in advance
How to filter CTASK items with open status from CHG tickets?
Hello,please, can you help me with this issue? We have multiple CHG tickets (>500) when each of these tickets contains min 2 CTASK items. When I tried to do a filter on CTASK it only made filtering on CTASK status within the CHG ticket but not for m...
How to restrict user to login based on country
How to restrict user to login into instance based on country
How can I avoid creating two Change tasks?
How can I avoid creating two Change tasks?When I create a Change request, the flow automatically creates two Change Tasks.How can this be deactivated?
How to restrict a variable via ACL to a set of users
Hi,I am having a requirement to restrict a variable 'Description' in a catalog item. This is available in all the catalog items in the system, it is in the variable set.If someone selects the confidential checkbox on the RITM, then this variable has ...
Create a Service Request(SR) from Inbound email
Hi All, I want to create a Service Request(SR) from an inbound email. The SR form should be identical to the incident, the only difference will be the number prefix. Currently in our SNOW instance we only create incidents(INC). Could you please guide...
Resolved! Convert UI Macro to Widget
Hello Community, I have created a UI Macro which is being used to upload data into MRVS from an attachment at the click of a button.That is working fine in native view but I would like to use it on Portal as well. Could someone point me in the right ...
How do I checkout a published workflow?
How do I checkout a published workflow? Please answer simply as I am new to ServiceNow. Thanks you!
Resolved! How to add a variable info in the incident form ?
I have created a catalog item, Created the workflow & using Create Task activity i have created incident Record.i want to display the Variable information in the incident Record ,how can i get this info? BY Record Producer we can create incident Tas...
Resolved! How to remove "CC" recipients in email notifications
1) How to remove "CC" recipients in email notifications 2) I have created QA manager group and added 6 users and configured notifications and added QA group to that notifications. The issue is ...the notification are triggering but users in QA Grou...
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