HiI know this can be solved with an inbound action (like creating incidents with pre populated fields )but is there a way to auto apply the templates on the Incidents created with particular short description ? guide me
What is the difference between ITIL user and end user. Please tell me in a short way to explain in interview point of view. Thanks
Hi all,We have a knowledge article which is used in more than 1000 incidents. but when I am seeing the "Use Count", it is showing as 0. How it is working? Please refer below screenshots.
Hello! I am wondering how to best confirm that a user's assignment group's group type is certain type. Perhaps this is a custom field on the sys_user_group table my company has added, as I do not see it on my PDI when I went and looked. Thinking I ma...
Dear Fellow members, Hope this year finds you in all good health and at the top of your career & success.I got a break from my career 2 years ago, due to personal reasons & pursuing something else.I use to be ServiceNow System Administrator & a Chang...
@Allen Andreas @Ankur Bawiskar @Basheer @Chuck Tomasi @SatyakiBose @Community Alums Hi All, I came across a scenario which I never seen and not sure how to achieve this. If you have any idea please share you thoughts I have a order guide with 2 vari...
We have a need to create SLA definitions for Outages like what we have for Incidents.
Hi, my requirement is create multiple SCTASK based on quantity value selected by requestor in the catalog form. Can you suggest how should i implement this with flow designer? thank you
Hi All,Is the attachment encryption under Column Level Encryption free or paid?I checked few videos and article which shows about enabling the 'Encryption Support' plugin but in latest releases its changed to Column Level Encryption and even after en...
there is check box and a reference field on catalog item which referes to ABC Table. if fields on table is empty and check is False then catalog item variables should visibleif check box == false and referencefield.table fields == emptythen XYZ vari...
I have template TEMP101 and i have custom field called (High) in that templateTEMP101, when i try to edit the template from incident form by clicking on edit it is not Populating that custom field (High) alone . All other system fields are present. ...
Where is the system property or script for the Service portal to change from showing 9 Service catalog items/widgets to something more, like 20, so we can avoid having to keep clicking the 'Show More Items' button? Here is a screenshot of our current...
Hi All, I need your help, How I can hide the Comments fields in portal for Resolved and closed incidents to users. Please see the attachment. Thanks in Advance.
@Ankur Bawiskar/friends, Sir please help I need to Update the State in RITM which is showing as what ever the value is showing below I have to make it to closed complete - state. When the stage is complete 1- work in progress2 - pending3 - Open PLE...
We have a vendor that monitors and manages all of our security cameras at all of our sites. I would like to know how to allow or enable this vendor to have the ability to see every ticket that they have, closed and open, as well as create incidents (...
