Hello everyone. I am trying to gather reports regarding all the different SLAs each contract has on ServiceNow. I ran a report on the SLA Definition [contract_sla] table but was not able to find some records. When I looked at the Task SLA [task_sla] ...
When cancelling a change, I am using a confirmation dialog box that pops up to enter reason and select OK. When I enter the reason, select OK, nothing happens. I xml'd the ui page and the Cancel change ui action from my personnel development instan...
need help as there is issue going on in our organisation wherein with our outsourced service desk , we are seeing a number of incidences of service desk, not attempting the resolve the issue or trying to understand the user’s application issue or ga...
What are the roles required to edit the change request in Servicenow
I want to get the row count on Inserted,Created,Updated,total records in transform map. I have written a script it is not giving me accurate count.Please below ss. Please guide me in this. var griii4 = new GlideRecord('sys_import_set_run');griii4.add...
Hello All - Using the Flow Designer, I built a rather large workflow (about 200 steps) that still needs to grow even larger. So, I figure I should do some subflows. The problem I am running into is that I don't know how to make sure that my subflow...
I have to set approval rejected user to populate in email notification. Notification i have written on Change_request table. Here my script: appr = new GlideRecord('sysapproval_approver'); appr.addQuery('state', 'rejected'); appr.addQuery('sysapprov...
I am creating catalog task using run script. once catalog task is created Variables (which shows all variables from RITM) is missing. var gr = new GlideRecord('sc_task');gr.initialize();gr.request_item = current.sys_id;gr.request = current.request;g...
Hi Team, I am working on security incident table(sn_si_incident) table As Admin I am able to edit list view but As end user I am not able to edit any field of list view. I have checked ALC on that table there is no any list edit ACL. I checked on cel...
While executing quick discovery, business rule is not getting executed. System property(glide.identification_engine.batch_update_last_discovered) is 'false' When we create relationship manually to cmdb_rel_ci, then its works fine. Please find attache...
添付の資料を確認願います。以下のアカウントが存在します。・管理者X・ユーザA、ユーザB、ユーザC・・・左の画面は、ユーザA～Cがそれぞれ登録した情報を一覧表示しています。実施したいこと・管理者Xは、この画面でユーザA～Cが作成したすべての情報をみることができますが・ユーザAは自分が登録したレコード（行）だけ見れる・ユーザBは自分が登録したレコード（行）だけ見れるこのような、表の中のレコード毎にアクセス制御をする場合の設定手順を教えてくださいCSMの機能で実装しようとしていますが、CSMで実施でき...
Hi Team, When an ITIL member uses @mention function in "Worknotes" it should list only the members/users with ITIL role but currently its listing all the users on search. In below screenshot, Approver user doesn't have itil role and holds only appr...
Hi All, I have requirement to add a email address to the existing watch list Via workflow In the Catalog item there is a Reference Field, where it is mapped to watch list in the RITM from the workflow, In addition to the mapping I need to add one m...
How to remove "my task" and "my request" menus from employee center SP
How to add multiple emails in CC in Email script? will below code work? please fix it if it is wrong script.. var getNumbers = event.parm2.toString(); var addALLEmails=[]; var gr = new GlideRecord('incident'); gr.addEncodedQuery('number...