Resolved! Workflow Wait for condition is not working
i created to Wait for condition wait 4 task state change to Completed. but it is not working. Not able to find the issue. anyone can suggest ?
Forum Posts
Bulk changes to CI
I am looking to use the Bulk CI changes feature but I am unsure how the Proposed Change fields are supposed to be added to the change form. Within the ServiceNow documentation it refers to how to configure CI changes and gives an example of how Pro...
Auto Capitalize Text
We have a requirement to auto capitalize text entered by IT staff when submitting a catalog item. We use integration hub and are using it to create AD groups from submission of a catalog item but to keep our standard of Active Directory we need the t...
How to use onChange Catalog Client script on MRVS variables so that I can add the values of the rows to show the result in another variable of the form?
Please let me know if the code is correct?
Resolved! Change Request unable to be moved to review until all tasks associated are closed.
Trying to make a change unable to be moved from implement to review unless all tasks are closed. I created a Dictionary override on the state so the state field is read only. This allows only the UI action to be used to progress the change. Im stuck ...
Resolved! How to restrict only ITIL user to edit filter condition ?
How to restrict only ITIL user to edit filter condition ? Incident form in Related list under on specific related list where ITIL user can edit the filter but for those filter condition should be Read only for ITIL role then others
Resolved! Change Request Approval Groups
Is there a way of allowing only certain groups to be Approval Groups for Change Such as - Change for Operations, Change for Infrastructure etc Many thanks
Resolved! Hide/Show UI action on the basis of child task
Hi All, I have a Button on the Change Request form named "Mark Complete". I want that button only to be visible when all the Change Task (Child Task) of the same change request are close. Please help with the code where to write and what to write. T...
Resolved! Can the changes directly apply to the workflow without publishing to again?
I had a requirement to make some modification in the existing workflow. By directly amending the workflow activities in the flow, Does the desired changes will capture in the updateset or do I need to republish again with the new version to get them ...
Assignment Groups Missing in Group Hierarchy in Incident Form
Hi Team, I am having an issue with the group hierarchy on incident form. we have a lookup field for assignment group on incident form. In that field group hierarchy some groups are missing. But when I search them manually they are showing up. Is ther...
Resolved! Where do we configure the translation for process flow formatter?
Hello experts, I was tasked to rename the workflow status of our change request, and first I tried modifying our process flow formatters, I was able to modify its label but I don't know how to modify its equivalent translation. Do any of you have an...
Resolved! How to check if a role (ITIL) is assigned to any users directly? Meaning not through an assignment group.
Thank you in advance! My team is currently doing an audit on our ITIL licenses, and we want to check if any users (active and inactive) have ITIL role assigned to them directly, and not through assignment groups that contains ITIL role.
When I am trying to open the URL of survey this shows error.
I am Facing this issue in survey. When I am trying to open the URL of the survey It shows error "You are not authorized or the record is not valid". Anyone has any idea why this error occurs. If yes please help me to resolve this issue. Attached the ...
Resolved! assessmentUtils().GetAssesementURL(current.sys_id); taking user to /sp.
We have the below script in the message of a notification. It yields, https://XXXprod.servicenowservices.com/sp?id=take_survey&instance_id=000659671bcd0950c762cb37624bcb93 Note the SP in the instance url. We want these assessments to go through o...
how to make field mandatory based on the view
how to make field mandatory per the manager view.