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How to edit a read-only flow action in servicenow?

Hello experts,I have to edit some options in a flow action. I am thinking it is a custom action. I see the protection property set as read-onlyThus, I am unable to edit that flow action.My question is, is there a possibility to edit that custom actio...

Sruthi17 by Mega Sage
  • 2387 Views
  • 1 replies
  • 2 helpfuls

Resolved! Reference Qualifier not working for List Collector

Hello SNow Professionals,I have a reference qualifier for List Collector that I am using in Catalog Item. I want to ORDERBY Sequence and I added the following but it doesn't Order By Sequence instead it Orders by Alphabetically. I referred to some ot...

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VikMach by Mega Sage
  • 2477 Views
  • 6 replies
  • 1 helpfuls

Resolved! Transform map script

Hi All,  I am creating a script to extract some specific value followed after a keyword.  answer = (function transformEntry(source) {var GR = source.u_description.toString();var index = GR.indexOf("Fault Offset:");var offset = GR.substring(index, ind...

Resolved! Reporting/Dashboard under ITSM Standard Lincense

Could someone please confirm if standard reporting & dashboard are included in 'ITSM Standard license' or Performance Analytics is the only way to get them? Also, if it is not available with 'ITSM Standard license', ITSM Pro is the only way to get 'P...

Alka Sharma by Tera Contributor
  • 1233 Views
  • 2 replies
  • 1 helpfuls

How can you hide the survey 'Save' button

We are on the San Diego release and would like to roll out surveys for incident management. The block we are having is that we would like to hide the survey 'Save' button from our built survey. I know in previous versions (pre San Diego) this was to ...

GChanner by Tera Guru
  • 992 Views
  • 2 replies
  • 2 helpfuls

Field value is getting cleared if we save or update form

Hi All, We have a field on change request form which is populating support group from CMDB record. when we save/update the form, value is getting cleared automatically.

Community Alums by Community Alums  
  • 987 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to delete outage records from a related list

Hi All, How to delete an outage record not only from the change request related list, but also from the outage table. When a change is rescheduled and the associated outages are changed, an associated outage can be deleted/disassociated from the tab ...

Pulkit05 by Giga Contributor
  • 1110 Views
  • 2 replies
  • 2 helpfuls

Resolved! How to call script include in flow desinger

Hi Experts, How to call script include in the flow designer if when we are using flow in service catalog.  Could you expain with one example. Regards Rajveer    

Rajveer by Tera Expert
  • 17032 Views
  • 4 replies
  • 28 helpfuls

Can you copy and paste attachments into a ServiceNow ticket

Hi ServiceNow Community Developers, Do you know if there is a way to copy and paste attachments into a serviceNow ticket without using the current oob functionality whereby you click the attachment icon and then look for the attachment and then uploa...

Issue in GlideDate format in scoped application

Hi @Ankur Bawiskar , We have a requirement where we need to calculate the difference between two date/time fields and the answer should populate in another duration field Here, we are using client script and script includeIn client script we are gett...

sasikanth1 by Tera Contributor
  • 1139 Views
  • 8 replies
  • 1 helpfuls