From which table are the agent chat entries related?
Hi, Can someone please tell me which table is used in agent chat conversations? Regards, Pratik Randad
Forum Posts
Can you have Change Tasks within a Template?
Hi ServiceNow Community, I toggled to the Template Bar and created a Template from a old Change Request but the Change Tasks associated to the Change Request were not added to the template. Is this not possible? Is there a way to add Change Tasks...
Standard Change Templates used in Flow Designer
I am trying to create a flow from either a request or an incident that triggers a standard change. The standard change I would like to create should be based on a standard change template (where tasks are defined).However using the ITSM Spoke in flow...
Solution: presenting color-coded elapsed SLA resolution time in the incident lists
Hey SNC,I know there are a bunch of open articles about the topic in the community, so I decided to put up an article with my solution of this.The case was: we needed to present the Resolution SLA elapsed percentage (time between start and end, minus...
Resolved! when a catalog item request is submitted a notification will be triggered to the requestor. We have a field where the requestor can enter multiple email id's as shown in snippet. Now we need to send notification to all the mentioned email id's includ
when a catalog item request is submitted a notification will be triggered to the requestor. We have a field where the requestor can enter multiple email id's as shown in snippet. Now we need to send notification to all the mentioned email id's includ...
snc_internal role assigned to user automatically
Hello community, The role snc_internal is assigned to inactive user automatically. Even if we remove the role manually it getting assigned automatically back to user. What could be issue here..? Thank you
Resolved! Create a new record on a different table on clicking a ui action
Hi, I have two custom table, table1 and table2 . Table 2 is child of table1.I have a ui action "Fill Form" on table 1 on clicking of which i want a new record to be inserted in table 2 .But it is also creating a new record in table 1 which i don't wa...
Sharepoint Spoke - JKS (Java Keystore)
Hi! I'm struggling to setup our Sharepoint Spoke in ServiceNow. One of the first steps is actually to "Create a self-signed ceertificate" which I did and that works fine. The second step however is to use one of the files, the .PFX file, to create a ...
Resolved! Making Rejection Comments Mandatory on Approval Record on service portal
Hi I have to make comments mandatory while approval request is rejetced and added comments should be added in approval record. Here my approval info widget code: HTML: <div ng-if="c.data.isValid" class="panel panel-{{::c.options.color}} b"> <div ...
Sending mail via Servicenow vs Outlook?
Hi we are not implementing sending emails via Servicenow in my organization. We are everytime using Outlook to send an update to the caller or user. What can be the hardships if we migrate to servicenow from Outlook ? I know it's not so technical but...
Resolved! Automate Adding user to Group and Remove user from Group through workflow on catalog item?
Hello, I have to create a workflow for adding user to group or remove user from group automatically after approving RITM and task will create after adding the user to group or remove from group, Based on selection of Add or Remove choice list in the...
Generate email notification for Catalog Task Approval
Hi all, I'm trying to figure out how to generate an email notification from a Catalog Task Approval. The screenshot showing the trigger I'm using isn't working. Approval for > Catalog Task > Request Item > Item is what I'm dot-walking to for the tirg...
Creating a report for sum of a string field
I am trying to develop a report to calculate the sum of a field which is created as a string field. When I tried to create a report it doesn't give me an option to select this field. IS there any other way to accomplish this?
Delegate user not working
Hi Guys, I have impersonated a user and went to My Profile module and clicked on New of Delegates tab to add another user to delegate as the user I impersonated is going for vacation. I checked this in UAT instance but approvals are not getting trigg...
table name missing error in attachment rest API
I am working on a incident Servicenow-Servicenow ebonding. When i am trying to send the attachment from one instance to other i am getting error in the resonse code-"{"error":{"detail":null,"message":"Missing parameter: table_name"},"status":"failure...
