when all child tickets are closed then the parent ticket should be closed automatically
Hi, when all child tickets are closed then the parent ticket should be closed automatically Thanks Akhil
Forum Posts
Script to set Variable on RITM
I have a workflow that I need a Variable field filled in IF a selection is made - the script I have written isn't doing anything. I have also tried current.variables.account_new_ifsopstitle = account_new_ifsopstitlenovacura;(account_new_ifsopstitlen...
how to find a button to click?
Hi everyone, good day I have been trying to do some automated test with ATF tool In one scenario before fill all the field I need to click the Submit button I try with Click component (Custom UI) but in the dropdown list it's not show me the button ...
Not able to change the State and not able to Update Additional Comments and Work notes on the Incident Form
Hi, Not able to change the State and not able to Update Additional Comments and Work notes on the Incident Form. State, Assignment Group, Assigned to and Short Description are moved to "read-only" state as soon as the State is moved to "Awaiting Ven...
Resolved! Getting error, "onChange script error: ReferenceError: answer is not defined function () { [native code] }"
I want to set the email and manager of the caller. I have written script Include and then called that in my client script but it is giving me the error, "onChange script error: ReferenceError: answer is not defined function () { [native code] }" belo...
Resolved! Take values from a list field and add them to a related list
Hi All, Been awhile, this one is got me puzzled a bit, the requirement we have a firewall request on the Service Portal where people can choose source, destination, and ports for the request. These values in turn get copied to the SC_Task on fields e...
How to display a text in different font styles ???
Hi Team, I have a written a client script to pre fill the text for few fields like the below script when we onload the change form. Onload Client script : var shortdescription = "A short summary of what will be done under this change record :"; var ...
Resolved! Hi All Same knowledge artical showing up twice in the service portal when i look into the know artical list can see two articals with same number one artical is creating base version and status is closed and other is one state published without base
Hi All Same knowledge article showing up twice in the service portal when i look into the know article list i can see two articles with same number one article is creating base version and status is closed and other is one state published without ba...
Resolved! What is import set? Example?
Import set
Autofill CAB Date – When a NORMAL Change Moves to the approval state AND "CAB Required" is set to TRUE, set a CAB date in the "CAB date" (cab_date) field.
Hi Team, I have a requirement to set Cab Date field when planned start is at least 36 hours prior to current week's CAB Date (Wednesday date at 8:00 AM CST) set the "CAB date" (cab_date) field to the current week's CAB date. IF the Planned Start time...
Knowledge Base: What's the difference between Topics and Categories in the Knowledge Base and is there any recommended best practices?
What's the difference between Topics and Categories in the Knowledge Base and is there any recommended best practices?I have people looking to add a number of different topics and it looks to me that Topics are a broader category and Categories can b...
Resolved! Generate Microsoft Teams Meeting for CAB
Hi Is there a way to generate a Teams meeting within the CAB Meeting Thanks
Need to disable Create & Edit buttons on Template bar of Incident Management
Hi All, I need help in below requirement- In Incident form edit and create option in “Toggle Template Bar” should be available only for Major Incident Manager. Please refer below screen shot – A prompt reply would be appreciated.
Resolved! List view not displaying custom workflow stages values
Hi All, I have added few custom stages in the Knowledge module and I have designed a custom approval workflow for it. The following are the custom stage values (they have been added as stages in workflow properties as well as a custom field on the fo...
Resolved! automatically setting assignment group for a Catalog Task in a flow
Hey there, I'm a newly (almost examined) servicenow admin and I need some assistance with a Capstone Project Flow that I'm developing. Basically I've created a Catalog Item Template which is meant for our IT staff to create new catalog items when the...