Hi All,We have an other system for HR, that sends an e-mail when a hire/termination etc. is created/changed.I created the rule, so that a request item is created on this.But in some cases the user needs to be updated about the process, and therefore ...
Hi all, I have a requirement to produce a list report of all end users (those without any roles) who have visited our Service Portal during the last month (or if that's not possible, those who have ever visited the portal). I thought it would be stra...
How to set the condition in flow designer, if the user wants to create new group through service catalog and if the flow finds any existing group with the exact name match in sys_user_group table then the RITM state should changes to closed incomplet...
Hi,I'd like to install the plugin Order Guide Sequential Fulfillment (com.glideapp.servicecatalog.order_guide_sequencing) on a customer's instance. As far as I know, the customer has ITSM + CSM standard licensed. Now, I watched a video about this top...
Hello, Colleagues. I'm facing the following situation: I need to display Information that is updated from form variables automatically added as worknotes, both at RITM and Catalog Task level(to show up in Activity Stream!!)Any idea??? Thanks in Adva...
Hi All, We are working on creating a new server through a service catalog. So there is a variable called "No.of servers" with values till 5. If a requestor selects more than 1 need to create respective RITM's n same request. Ex: If a user selects 2 s...
Hi,I have a requirement to validate the options selected from the list collector against an existing table if the table record entry already has the selected option in them then it should not allow me to submit the request. For Example: (I have alrea...
someone help, can we create record producer on custom table?
I would like to combine Change Requests with Service Catalog Requests in the "My Requests" Service Portal widget. I have successfully added Change Requests into the navigation menu: And I successfully cloned the My Requests widget and altered the Se...
Hi,I have created a UI Action on Outage form which creates a KB Article using below script . The requirement is to Submit Knowledge Article in Review state , currently the KB Article is generating Draft state . Could you please help me with the requ...
We have a requirement to modify the Duration field on Major incident workbench to start from a custom date field instead of calculating the duration from incident created time. How & where to change this configuration? Please guide...
Hi All,I have written one Catalog client script and in that i have used GlideDialogWindow for pop up on SP and also i have used GlideModal still its not working.Please guide me here what i need to use to call the UI page from OnSubmit() catalog clien...
Hi All, I have created a new table called "GBS Case" which extends from the Task table like below.After that I have added few fields which are required for the new table. But when I try to create a new record in the GBS Case table, it is not taking t...
Hi Team, I would like implement First Time Fix with below conditions can this possible. Please help how can I achived this. FTF should be applied on below conditions only with-in SLA 1. Incident state process flow New ->Assigned->In progress->Resol...
Getting canvas error while doing global search in San Diego
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