Hi I am trying configure two Virtual agents on two portals , both have to be independent and behave differently . Not able to achieve , need help if anyone have already did this.
Hi we have completed cloning for test instance from production now want to do a health scan and also need a instance health score card Can we raise a HI ticket for this or we can run health scan by our own? Please suggest Thanks
I need a report on all incidents with Assignment Group Changes for a particular group I have made a report using Incident_metric but that gives me all incidents with any assignment group changes. I only need incidents that the one group was involved ...
I am looking for a way to allow non-ITIL users to view open change requests, even those they do not submit ? I have created a record producer so that they can submit changes though the self service portal. But now, how can I get them to be able to cl...
We have order guide requests from the past that did not close properly because the RITM stages were never set to completed in the workflow. The workflows have since been fixed. I'm thinking the script would need to check that all tasks associated w...
Hello everyone, I am creating a Catalog item where I have to hide a variable question choice from the list, according to some requirements of the logged in user. The variable type is selectbox Logged in user requirements: If the user is active, inte...
Dear Community, Through email script how to get the value of field Configuration item (cmdb_ci) of Task table, condition is- it only displays its value when the 'name' of configuration item is of class (sys_class_name)- Computer (Only), rest for any ...
I'm trying to use the Power Automate ServiceNow connector to retrieve the last comments for either an incident or request. Connector is working fine to retrieve task details, it is purely comments that isn't working. Example of my List Records step t...
Hi I want to add a filter condition to the VTB for catalog task to get the cards which are closed complete for last 2 weeks but now filter is taking all the records. How to add filter here please suggest thanks
Hi all, I have a catalog item with Lookup Selectbox variable called Change Type referencing to sys_choice table and with a help of reference qualifier the variable is showing only few choices in the form. The issue is: if I would like to create a Ca...
Hi how to add colors to the cards in visual task boards based on priority is critical ,low and i also want to add entire form to the card as of now it's showing only worknotes can we able to do that please suggest.
Give some scenario's of the Client script and Business rule For Client script : 1.On cell edit , 2.On load 3.On submit 4..On change For Business Rule: 1.Before 2.After 3.Async 4.display This will be helpful for further process Thanks
Hi, In order to accurately capture root cause and reflect our current process, the available Cause Codes for Problem tickets (under the Analysis Information tab) need to be changed to:System Capacity/ Resource ContentionConnectivity FailureComponent ...
Hi All, Can someone please advice, How can we check if Array if it is null or undefined in Transform map OnAfter Script?
Hello. I have a queue of live agents configured in virtual agent. Is there an easy way to know which agents are currently online, ready to receive chat messages from end users? Thank you.
