Resolved! logs older than 1month on syslog are not available, where to see them
Where to check logs older than 1month
Forum Posts
EAMIL LOGS GETTING DELETED AUTOMATTICALLY
Why email logs getting deleted Automatticaly? whenever a ticket is created i wanted to know whether a notification is triggered to a user or not.i cant able to find the logs befor 30 days (Ticket created before 30 days) in system logs>email.what is t...
calculate incident resolve time without onhold time in reports
Hi All, How can we calculate incident resolve or close time without Onhold time in reports.opend at:10:00 AMOnhold at:11:00AMIn progress: 11:15AMResolved:11:30 AMTotal time: 1hr+15min(exculding onhold to inprogress)
Resolved! How to update records of a cross scope table
Hi,I need to update the records of a cross scope table I have changed my update set to that scope as well. I am trying to update the updated date field of the records using the background script. Below is my script. I am able see the message running ...
Script to export reports to individual XML Files
Hi , We have a requirement to delete old unused reports (10000+). But Management wants to keep the back up of old reports in the individual XML files, lets say if 100 reports are there , they want to have 100 xml files of each report. Do we have any ...
Resolved! if SC task sill open - request Item closed
hello friends, we have created Flow to create one SC Task, but customers adding multiple Sctasks to the requests. if they closed any SCtask, automatically it's related RITM got closed, it should not happend because when all SCTasks are completed then...
Resolved! "SHOW" link missing on masked catalog variable
Masked variables on my catalog item are missing the SHOW link to unmask the item for the fulfiller. Admin can see it but not the fulfiller. Fulfiller is member of assignment group and has ITIL role. Field is not locked to any roles.
Resolved! Background script to find the list of RITM for which active is true but all tasks are closed
Could anyone please help me how to find the list of RITMS for which active is true but all task are closed using background script.
Report on requested item metric table
I am creating a report on the table sc_req_item_metric. I am trying to grab values of variable just like we can do when we create report on table sc_req_item. Variable reference option is not showing when we are making the column selection
Resolved! Maintain catalog items between production and non-prod
Want to ask if anyone has any good practice in place in terms of managing catalog items between prod and non-prod instances. For example our catalog admin may want to make minor updates to catalog items in production directly, e.g. owner change, desc...
Resolved! Special handling note visible before submitting or saving the form
Hi all!Is it possible to show Special Handling Note after completing a certain criteria but before clicking Submit or Save ? Is it possible to achieve as an out-of-the-box functionality? Example: What I would like to get: We have a customer for whic...
How can i validate if the emails are valid or not
Hi,Below is my requirement.if user enter data in multiline text is - abc@gmail.com,efg@gmail.com,abc@yahoo.combefore creating the RITM i need to validate the emails available in user table or not.if not i need to display error related to the count o...
Resolved! Data load and transform map through Catalog Item
Hi All, I need to import data load and transform map through catalog item. When ever user submit a request with attachment the data should load through transform map via ritm only. Please suggest how it possible. Thanks, Hari
Resolved! Based on the date, an email notification should be sent to a specific group in catalogue form.
We have one catalogue form in that catalogue with one "Specify end date of roles access" Date field, and an email notification should be sent to a specific group based on that date. Please find the Catalogue form screen shot, This date is always a fu...
Client Script : check field
Hello Experts, I want to check whether the field is read only or not ,based upon i want to display a field message.I have tried below g_form methods and it does not work.g_form.isReadonly()g_form.isDisabled() Please help .
