Hi guys,I got two variables in service catalog,incident created: ref typewatchlist: list collectorI want to autopopulate the watchlist based on the incident record that i choose. Can i get some hints or sol for thisthank you
Configure an OLA for incident Assignment Configure an OLA for Incident Assignment. Goal time will vary according to Priority. OLA will stop when Incident status will move from Assigned to In-Progress. Paused Condition Pending with Customer/Pending wi...
I have a requirement to send out weekly notifications for Incidents that have been open more that 30 days.I have built am Inactivity Monitor rule but I can't get it only run weekly, It run every few hours. Where can I set the rule only run once a wee...
Hello All,I have requirement like multi row variable set should show on basis on one variable condition, There already existing variable set which has order 100,and all other variables are starting from 200,the other multirow variable set I want to c...
i have a user whose email address is 42 characterswhen the auto update / import happens the users email address is cut to 40 charactersthe email field isnt restricted to 40 characters as i can alter it manually, but when it runs again it cuts it back...
Hi All, I am new to Service Portal and I have never worked on it before.The requirement is- I have to 2 text box fields on the page- for eg- first name and last name. I have a Submit button below those fields.So when the user fills the first name as ...
Why I cant create a report on the table sys_email? When I tried to create a new report, this table is not available. I am and admin user.
Hello all, End user can not able to see the attachment while approving the request from service portal. The users who have ITIL license can able to see the attachment. Now requirement is that end user also should able to see the attachment while app...
Hi,I am using client script to make Assigned to non mandatory when assignment group changes, but showing error as Error "The following mandatory fields are not filled in: Assigned to". when i write client script on task then this error is not coming....
Hi, I created a group where I added a Manager and Secondary Group Managers and given both of them to itil role also.and when I impersonates with the Secondary Group Managers then I am not able add member to the Group. Please suggest.Thanks & Regards...
Hi, does anyone know why email notifications sent from ServiceNow render with a double-spaced look between each printed line in Outlook, but when previewing the emails in ServiceNow there is not a space between each printed line? Our email templates ...
Hello all, I am not able to Edit default filter on a related list. I am trying to perform this action right clicking on one of the column headers / field names in the related list > Configure > List Control. Once I have performed that action, on th...
on an RITM ticket, I have two approval stops, one is the manager of the requestor and one is for our security team. The mgr approval is a one approver and the security team has 3 approvers of which only 1 needs to approve. the objective is to show t...
Hi , i have a notification in the change table and in the part who will recieve i found in the column users and group watch_list and work_note_list i want to know wich users are in watch list and work notes list how can i check please. Thanks.
Hi, I'm working on REST API integration and I've created form and also Business rule for "Create Incident" process,but now I have to create also "update incident" process and here I have a problem. Cause I have a script and definitely something is no...
