Break fix
Hello, What does break fix means ,How does it works , What is the proces? Someone please share their expertise in thisThanks in advance
Forum Posts
UI action Update is not working on Agent workspace
UI action Update is not working on Agent workspace for Incidents. UI action is visible however its not saving any changes or updating and returning to list view; as it does in the platform. The UI action is working exactly correct in the platform (Up...
ITSM
Hi Team,I found one question in ITSM dumps makes me some confusion. The questions are provided below. I want to clarify the correct answer to learn. Please anyone help me. : 1A tester reports a bug. because they submitted a known error article from a...
Resolved! Attachment Link in Service Portal
Hi, We have created catalog item and we have used attachment variable to attach the attachment while creating request in ServiceNow. Once the request is submitted approver is using service portal to approve the request but he is not able to see the a...
Show Attachments of the Record to be Approved in Approval Portal
Hello Everyone,I tried to look into how an approver can be able to view the attachments of the record to be approved, whether it is from Knowledge, Change, or Requested Item.However, most of the suggestions to solve the solution is to create a busine...
Dynamic Reference Qualifier for List variable on table
I have an list variable for user to select multiple groups while creating new record on table.I want to add reference qualifier dynamically via onLoad client script.Any lead will be helpful , Thanks
Add picture added as attachment in Catalog Item To Image field on created by record Record producer
Hi, I hope anyone can assist me with the requirement below; I have a custom table and a record producer which creates records on this table. On this table I have an Image field on the form. On a portal form, an Image field can't be created, thus ca...
Resolved! How to Fetch Parameter Value using Business Rule ?
Hello Guys I Have a Requirement like when user click on an URL then the Value of parameter will in a string field.So this is my business rule :Result is coming but is there any out of box function that can help in client script then please help me ...
Non ITIL user say (approver_user role) unable to see Activity Stream
Requirement : All Approval users should be able to post comments in the Activity Stream input field. System Functionality : Only Admin/itil/requestor were able to see the Activity Stream and post the Comments. Did anyone come across this issue and is...
I want to perform a sentiment analysis based on Incident Work notes field. Any idea how can we use existing Sentiment Analysis module for this.
I want to perform the sentiment analysis on incident module based on the content in work notes or short description field. Any idea how can we use existing servicenow sentiment analysis plugin for the same.
Resolved! Default values are set for logged-in users department. but If the user's department value is update
Hello.I would like to set the default value for a variable in a catalog item to the department of the logged in user.I tried "javascript:gs.getUser().getDepartmentID();" and the first time the default value was successfully entered into the for...
Resolved! how to change the prefix the number field based on location selected
Hi All, I have requirement to populate the number field with customized prefix. I know it can be changed in Number Maintenance table. But the prefix will be dynamic based on the location of the user/location selected.Example: If I select location as ...
Cannot read properties of null (reading 'replace')
When Iam running ATF, it is getting failed and stating like 'Cannot read properties of null (reading 'replace'). Can anyone help me about how to fix this type of issue to proceed further.Please find the screenshot below.
Attachment Integration
Hello Everyone,I am trying to integrate attachments from the incident table from the source instance to the target instance using REST Message. Basic Condition 1) use REST Message with the GET method to retrieve the data also with Table API2) use Sch...
Resolved! Can you link more than one RITM to a change request?
Can you link more than one RITM to a change request? Or is using the parent field the only way which limits linking one RITM to a change request?
