I've created a specific set of closure codes (resolution codes) for one specific category of incident. I've set close_code to be dependent on category and have the choices for that specific category in place now for the new choices. The existing clos...
Hi, Our change request is configured in such a way that once any change request is closed, all the fields become read-only. Now we have a requirement where, we need to update the close code from "successful" to "successful with issues" if any inciden...
Hi All, I am using below API to retrieve KB articles into Microsoft Teams. https://test.service-now.com/api/now/table/kb_knowledge?sysparm_query=GOTO123TEXTQUERY321=notepad^ORDERBYDESCsys_updated_on&sysparm_limit=5 I have created a knowledge article ...
Hi. For an apprenticeship project, I try to add an IT Kiosk in a Service Portal in using Walk-Up Experience ServiceNow application and set-up the application according to requirements of the project. To do this, I tried to clone the widget Online Che...
Need to Auto close the ticket from resolved to closed after 7 days.I have written a scheduled job script but its not working. Pls help me in this. var query = 'state=8^sys_updated_onRELATIVELT@dayofweek@ago@7'; //state is resolvedvar gr = new GlideRe...
Hi Team, on the form there is field on hold reason with 3 choice value. 1)Awaiting caller 2)Awaiting info 3)Awaiting problem When user will select any value in one of these and SLA will be pause. SO we have to calculate SLA pause duration for each va...
I want to create a incident ticket from Postman using rest API which role i required to create incident ticket for user I give a role web_service_admin for user but it's not working but when i give the role admin it is working. Kindly tell me which r...
Hi everyone, Please what could make a custom table that's refenced be displaying sys_id? Basically, I created a custom table and referenced that table on one of our Catalog Items variable. So, each time I click on the magnifying glass on that variabl...
We have an order guide "New Hire Order Guide" that hiring managers use to order items for their new employee. Unfortunately, manager's sometimes don't submit a request "on time" so someone on our IT team submits the request, but then the manager some...
I have a After Business Rule on Group Roles (sys_group_has_role) to Set Group Type on Group form(Sys_user_group) as ITIL License when the Group gets added by itil role. Now my new requirement is to set Fulfiller Group as Type on Group form when a any...
We have recently tweaked the contextual search widget so it appears on a 'Catalog Item' alongside a record producer - from this article: How to enable contextual search for a catalog item On the record producer, everything is fine, but on the catalog...
Looking for a way to display additional information about a user record in a lookup beyond the name of the user. I have many users that have the same name but other distinguishing characteristics that would help users make the correct selection.
Hello Everyone, How do I go about making the resolve UI Action buttons only visible to those who are in the assignment group member? I am using this condition gs.getUser().isMemeberOf(current.assignment_group). can i need to check client check box. ...
there is a field 'referenceType' reference from table2,how to make the choices display specified field of table2,not sys_id as above?
When I run this code, and when the generated excel file that is downloaded and opened gives the following error: The code works for content type xls and csv's. var attachment = new GlideSysAttachment(); var rec = new GlideRecord('incident'); rec.ge...
