Hello everyone, We created a timer in workflow for generating reminder emails on daily basis. But now, we want to trigger a reminder email via Workflow, only on business days, i.e. from Monday to Friday. For that, we added a 'Wait-for-condition' in...
Hello everyone, I wanted to know is there a way to make all the cab definitions in the list view inactive without actually going inside each record and manually un-cheking the active check-box. In the list view, I can see that I am able to edit all t...
Hi All, I want a validation in my variable - only numbers and special characters should be allowed Below code did not work. Can someone please help with the code for all the validations. var pattern = /^[_A-z]*((-|\s)*[_A-z])*$/; var name = g_form.g...
Hi All, I am very new to the ServiceNow world and work in an organisation which is just about to go live next week. I have been working with update sets but tend to create everything first before adding to the set. I am moving service catalogue reque...
I'm having difficulties adding a Substate to an asset with State of "In use" which is OOTB. My Substate record is in place on sys_choice with the relevant dependency value set correctly. However, when selecting "In use" I cannot get Substate out of r...
Hello Experts, I have been trying to populate reference field value using transform map script, but it is not giving me exact output. Could anyone suggest me any changes in the script so that field will take correct cafe value, Any suggestions much ...
How to create interactive filter for list field ? In the incident table I am having a field called "Group" which is a list field and it refers to "sys_user_group" table.. I understand that I need to use filter as "Cascading Filter" but I was not abl...
Hi we got new requirement to make Virtual agent bot visible from servicenow to third party application but few topics should be hidden in third party applications And we are trying to hide few topics using below code, but we are having below issues ...
When a change request state moves to Assess, any change task that is not in the open state, moves to the open state. For example, if I have 2 change tasks and one state is WIP and the other is On Hold, when the Change Request moves to the Assess sta...
Hello. I have a request to assign incidents to the fulfiller who created them as well as the assignment group they are a part of if they create the incident. I have considered using a business rule or just using the assignment rules to accomplish thi...
Looking for some help to understand the below 2 lines of code var commonName = SNC.DiscoveryCertificateUtil.readCommonNameFromCSR(sCSR); var alternateName = SNC.DiscoveryCertificateUtil.readSubjectAlternateNameFromCSR(sCSR); I understand SNC c...
When we send the customer an email using the More Options (appears as three dots in the header) the sent email will display in the activity stream in the technician workspace for the technician working the ticket, but that email will not display for ...
Hi All, Disable additional comments notification for ritm when added sctask comments Added. I have written business rule script to copy sc task comments in Ritm its working fine. Now my requirement while coping sctask comments to ritm no need to s...
Hi All, On the Knowledge Article form, when value of 'Knowledge Base' field (field type is reference, getting value from Knowledge Base Table) is changed. A field message should appear below this field, that should contain value of 'Description' fiel...
We have started using service builder to define our business services and offerings. We have noticed that catalog items that are available in our Service Portal are no longer available to order after we assign them to a service offering thru service ...
