Hi All, I'm looking for guidance/suggestions on how to achieve CTI integration via Avaya in ServiceNow. We are looking to achieve omni-channel experience for our client leveraging ITSM modules. Avaya would be the source for IVR and would want to know...
So need some assistance please. After searching this forum, I thought I found the correct way to build a workflow that would generate first a task from the Change Request table using the template action and selecting the correct standard template th...
We have defined business rule, scheduled item, and system property to auto close the particular resolved incidents, but not closing the incidents and not getting any logs in system logs. can someone please help on it. here am pasting BR, schedueld it...
Hi, I want to use an input variable in the "Ask for approval" action. When my input is a string (sys ID) this happens: As you can see, the table isn't getting populated (meaning that I can not use this action). If I try to use the input "records" th...
@Anil Lande Hello All, I have created a widget which will show different data from different table and now used to scroll alot to view the down data. So In the table, I want to add plus and minus option like expand or collapse.Can someone please hel...
Hey All, Simple one for you (not for me though...) I have a requirement to have 3 x approvals total for a change request to be approved but 2 of these approvals must come from 1 group the remaining 1 from another group. In this particular instance th...
As shown in above pic, user should not be able to certify empty elements as marked in yellow. There should be some error when user tries to certify these empty elements. Please help
Hi ServiceNow community, One of our ITIL team members approached us asking to display Tags (sort of list collector?) on forms rather than items under "More options (3 dots on grey bar)". We use tags quite extensively so we do not want to create a new...
I'm trying to update our expiring SAML 2.0 keystore to one of the new ServiceNow provided certificates, as described in KB0994948: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0994948 The trouble is generating the metadata...
Hello Everyone, Anyone have any idea about Granular Delegation plugin. What are the prerequisites? Any subscription needed? What all we can use in complementary version? What are the important points to follow? Thanks in advance --Abdul Musavvi...
Hi All, We have data on excel sheet it contains users and user skills, I need to import that data under the skill management module. Please help me how can i able to achive. Thanks, Varma
Hi, cmdb_ci has more than 2M records. system is Taking around 150 seconds to load. and taking 180 seconds for cmdb reports. Could you please suggest troubleshooting steps and steps to reduce slowness? Thanks,
Using the On-Call service. I have set up the schedule following step by step instructions. I have everything set up and have integrated the ITSM Mobile Agent App. I have created an incident and its ready to be promoted to a Major Incident. For some r...
Hi All, May i please know, How to Hide a variable on the portal i have a variable on the portal which I am hiding using a client script but on Portal it is getting retained no matter what. I tried using the UI policy/client script and it doesn't work...
Hello All, I encountered an error when I tried to change the type of 'Order' field on service_offering table from string to integer. It doesn't make sense that this is a string field OOTB and my client is using it to set the correct service offering ...
