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Error using $scope.page.g_form on the widget using Service Portal

Hi, I have created a widget button on the portal called calculate which is a button. When i scan my update set i see the below warning message which is not allowing me to complete my update set inorder to export my update set. "Widgets should use the...

Hari1 by Mega Sage
  • 1274 Views
  • 2 replies
  • 0 helpfuls

Resolved! Issue with Regex

I am trying to do a regex validation in On change catalog client script to check that the start and end of a text variable value is either letters or numbers ONLY. No special characters allowed. Below is the code I am using: function onChange(control...

Resolved! Change Schedule & Maintenance and Blackout Windows

Dear All, I'd need valuable input for our new Change Management implementations. 1. How do we set up a 'Change schedule? My understanding is agents can go and create a Change schedule as per their preference. However, if there is one that should show...

Showing different values in List and Form for a currency field

Hi, My currency field showing different values in List view and Form view. In list it is showing the value in pound. IN form view it is showing as dollar. I need to show Pound value in both views. My instance currency code is already set to Pound onl...

suryamol_s by Kilo Guru
  • 823 Views
  • 5 replies
  • 0 helpfuls

Resolved! How to restrict catalog item for the Role admin

Hello,I have a requirement that restrict admins for one catalog item.In the catalog item i have given 'NOT AVAILABLE FOR' user criteria to admin role but its not working attached screenshotcan anyone help how to achieve this requirement Thanks in adv...

Resolved! Dynamic Filter: Incident Updated by != member of Assignment Group

I've been trying to find a way to get a dynamic filter working for use in condition builder on incident list view, in the Flow Designer, etc. The relevant filter people are looking for is "update by field | is not | a member of the assignment group" ...

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JP-ODU by Tera Guru
  • 3599 Views
  • 3 replies
  • 3 helpfuls

How to display more than 9 response templates for Agent Chat?

I am noticing that if there are more than 9 response templates set up for Agents to use for Agent Chat in Agent Workspace then only the first 9 templates appear for the Agent to see. The other response templates are available for the Agent to select ...

Justin21 by Tera Contributor
  • 1313 Views
  • 3 replies
  • 3 helpfuls

Resolved! Is there a response template limit on Agent Workspace?

Hello all,  Is there a response template limit on Agent Workspace? I have 14 templates tied to the Interactions table and can be used in Agent Chat but I have noticed that not all of them are visible. They are in alphabetical order by the short name ...

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YenGar by Mega Sage
  • 2049 Views
  • 5 replies
  • 5 helpfuls

Resolved! selectbox choices

Hi Guys,I was using select box type for a drop down variable in a catalog item. But the issue is when i tried the item. The variable is already on the First choice, I want to add --Please select-- instead of auto selecting the first choice. I dont wa...

rakesh8 by Tera Contributor
  • 762 Views
  • 5 replies
  • 1 helpfuls