Hi All How to display only Ritm list(requested item) on below search bar which is referring to task table Filed name ->Parent Right now all incident, problem ,change etc are showing we need only Ritm list over here
Hi All, We have added stages to the workflow . We are having an approval group, so any member from the approval group approves the RITM, then an sc_task is getting generated. But over the stages in the service portal, we are seeing Waiting for approv...
Need to add a field in my incidents in the service portal view, I have tried editing the mobile view and changed the list view as given in communities but it didn't work for me.
Hi all This is a Multirow variable set how to get data from System &role workflow script: ----------------------------------------------------------------------------------------------------------------- var prop = gs.getProperty('bat_icertis_access...
Hi, I am trying to add some extra features to our 'virtual agent chat header title' through css .I tried using the below script in the Theme record style sheet of portal.But I am unable to do the modifications. can any one suggest how can I achieve t...
Hi All, How can I disable VA chat icon from service portal theme. Please refer image. Thank you in advance.
Would anyone happen to know where the "Division" field pulls its information? I gather that ServiceNow (Rome) gets the user profile info from AD, but does anyone know specifically where it gets the "Division" info.
Hi all! Our admins can view this list, and change. But ITIL users dont have this menu. Am i missing something? Thanks!! (above is ITIL view)
Hello everyone. In the company came this request. Knowing that the "duration" field calculates the TOTAL lifetime of a ticket, it's necessary to subtract the time in which a ticket is "on hold" from the total calculation of the duration field (cale...
when the Request itself is closed the RITM is still open and the only way to close it, is by deleting the RITM. Shouldn't the RITM's also close or change state from Open? It is confusing if you want to report on RITMs
Hello All, When I attach a Document to KB article (Organization Knowledge) I created. Once the article is published, I can not find the attachment when I go to search for the article via the Employee Center portal. Below is what I get when I check th...
Hi Experts, I am looking out for a way to enable GLobal search capability on Now Mobile application where end users can search with direct incident number from the search field.OOB, only catalog item and Knowledge articles can be searched.I tried t...
I had added an URL field in form where users will give URL values as input ; and I want to validate that URL field that means if user enters URL consisting (https / www) it will take the value OR ELSE if user enters string or integer value in place o...
can any one help me? What are the limitations of Breakdown Source in PA
