Resolved! Calculate business days duration between 2 date fields
Hi, How to Calculate business days duration between 2 date fields
Forum Posts
Adding a closed Incident to a problem
Hi, I'm not able to remove the predefined filter "active = true" on the ui page where you add incidents to a problem record. I doesn't seem to be an ACL-thing, because I can add closed Incidents to a problem record using the Edit button on the same r...
Resolved! Replace comma with dot in currency field
I'm trying to replace a comma for a dot in a currency field but I'm failing with the scriptThis is the scriptfunction onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { return; } var...
How to check column labels of CSV file before loading into import set table
We want to check csv column headers before loading into import set. We are loading file from RITM to data source and from data source we are loading the file. For excel using parser and header column we can get details of header. But for CSV there is...
Resolved! scheduled email of report not working in file type CSV
I am setting up a scheduled email report for incident, where type I select excel, but Export stopped due to excessive size. Use CSV for a complete export. But when I use CSV type no report it is sending. Can anyone please help to identify the issue p...
Resolved! Define roles in Custom App
Hi All, Requirement: I have created a new custom app called "PeopleNow" and created a new table called "GB Case" which is extended from Task table and created few record producers using this table.Here, there are three categories of users who use thi...
Resolved! add clickable link in work notes for incident record.
Hi,When i post link in work notes its showing as a text. can anyone tell me how to write the code for cickable link in work notes.
Resolved! Through REST API Explorer creating a service catalog request item getting error in Response Body
Using Rest API Explorer to create a catalog request item im facing an issue with when im passing the all mandatory variables values in request body but i was received a response body as aPOST https://coniferdev.service-now.com/api/sn_sc/servicecatalo...
service portal, You do not have permission to see this category show in service portal
service portal, You do not have permission to see this category show in service portal how to solve the problem when click the the service catalog shows the message "You do not have permission to see this category" show in service portal how to solve...
How is the change success score value calculated?
Hello all, Recently we have implemented change success score card and I would like to know how the score is calculated.I have gone through the ServiceNow documentation and aware of the multiplier values.But, even if I have only successful changes, th...
ServiceNow integration with AD
Hi Can anyone share the docs and architecture diagram that helps to integrate servicenow with Active Directory. As we are planning to initiate some automations and wanted to know the process. This helps a lot Thank youVamshi
Resolved! How to create multiple catalog tasks for single RITM using workflow/Flow designer?
How to create multiple catalog tasks for single RITM using workflow/Flow designer?
Resolved! Attachment on Catalog task
I want to make attachment mandatory on a particular catalog task for only one catalog item. How can I achieve it? Thanks.Vaishali
How to auto create incident if email is received for particular mailbox?
Hi All, I've a requirement to auto create incidents if email is sent to a particular mailbox(functional.tblr@asd.com). Can anyone help me on how to achieve this for specific mailbox in production environment? Thanks, Nivea.
Resolved! How to access global variable in catalog client scripts?
I'm trying to create a global variable in a Catalog Client Script, available for all other client scripts to access: var globalVar = ''; function onLoad() { var ajax = new GlideAjax('TestScriptInclude'); ajax.addParam('sysparm_name', 'returnPrope...
