Resolved! How to add approval comments in its Parent task?
We have this approval record. When users adds comments in the approval record, -->This should update the Parent(Approval for) record. Like it should be logged in Parent record.
Forum Posts
Resolved! Show a field when "Checkout" button is clicked in an knowledge Article
Hi There, I have a requirement where a custom field in Knowledge table(kb_knowledge) called "u_updates" has to be shown only when a user clicks on"checkout" button in an article form after it is published. Conditions: The field "u_updates" should b...
How to enable Change Mangement on PDI ?
I have a Personal Developer Instance (PDI) that I need to enable Change Management on. This is to test an integration to my third-party application. How do I enable Change Management? The UI from my PDI looks entirely different from what I am ac...
Call to API not working in REST Message. Works in Postman though. Any suggestions?
I'm using a REST Message with PATCH method and I haven't been able to get a successful test. However, within Postman I am able to send the PATCH with raw JSON. All i'm doing is setting the Authorization bearer token and sending raw JSON through the...
Trying to prevent duplicate users with same email address in my custom user table
I am writing a client script to stop a user from creating a new user record if the same address is in the system already function onSubmit() { //Type appropriate comment here, and begin script below var currentEmail = g_form.getValue('email')...
Change the color of the button on Service Portal
Want to change the color of the 'submit' button of the Record Producer in the Service portal. Please help.
Related List is Loading the sc task very slow.
I have a record on sc_task form for which I have created a Email Relationship which will show all Emails went for that record where SC Task number is in Subject of Email. It is working fine with below script but it is making Loading very slow even ...
request is still open even the SCTASK's and RITM's are closed
Hi All, we have some bulk number of requests are still open even the RITM and SCTASK's are closed RITM state and stage is closed and workflow state is showing as finished can any one let me know the root cause ?? @Ankur Bawiskar Thank you, Shabbir
how to validate user credentials on service portal login page in servicenow o
how to validate user credentials on service portal login page in servicenow as when ever user tries to login into the instance it should validate credentials of the user. If the user enters wrong credentials then it should through error message and s...
Resolved! Create "Add More" Button on Form
Hello, I would like to create a set of three text boxes that allows a user to enter information on a form. Then, the user should be able to click "Add More", and a second set of three text boxes will appear. The user should be able to do this to add ...
Resolved! setting flow variable using a script
Hi AllI am trying to set a flow variable, by taking values from 2 catalog variables, but my script does not populate anythingI wish to take the 1st letter from the "First Name" variable and the whole value from the "Surname" variable, so that in the ...
Resolved! UI Action and emailClientOpenPop
I have a button Approval on XYZ form. If I click on Approval button while Client is selected and onClick event as emailClientOpenPop('sc_task'); it open the Email Pop up perfectly. But if I unchecked Client it hide the onClick option and I can c...
How to Add Related Link on the Incident form to show Flow.
I have created one Flow "Work Schedule Update". and I want to show this flow link on Incident record form. How to implement this requirement.Thank You.
Resolved! How to navigate to interceptor of change form from "Create Change" action of Incident or problem.
Hi All,I have come across an requirement where I have to navigate to the change interceptor form on clicking or performing an UI action on Incident to "Create Change".I have already used below thing UI Action of "Create change" on Incident form.win...
How to parse CSV file
I need to parse the data of CSV file . I want to do it in scheduled job. How is can be achieved. Like for json it is json.parse(requestbody) gives in the format of object. In CSV format , how it can be done. Please guide
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