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Resolved! List of available (online) live agents

Hello. I have a queue of live agents configured in virtual agent. Is there an easy way to know which agents are currently online, ready to receive chat messages from end users? Thank you.

Rafael Pinto by Tera Contributor
  • 2055 Views
  • 3 replies
  • 7 helpfuls

Resolved! Create UI action using App Engine Studio

Hi Folks, Do we have any way to create UI actions from App Engine Studio? I dont see this option atleast for now. Looks like we have to use the standard way to create one Any feedback here would be appreciated.   Regards

ShAn21 by Tera Guru
  • 1020 Views
  • 2 replies
  • 2 helpfuls

Resolved! Filter navigator pannel is missing.

When I logged into ServiceNow San Diego PD instance, I don't see the filter navigation pannel. I can only see only below Earlier it was like below. How can I get the above frame in San Diego instance?  

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MJN by Tera Contributor
  • 2922 Views
  • 6 replies
  • 2 helpfuls

Resolved! Validation on the value entered in Single line text field

Hi Experts, Can anyone help with the below requirement ? While entering ay value in Single line text of a catalog item. If that contains a word call "NCX" at any place then we should display an error stating NCX VM is not available. Example: 7878ty-N...

MC30 by Tera Guru
  • 963 Views
  • 2 replies
  • 0 helpfuls

Resolved! Read only Protection Policy ACL

I have an ACL which protection Policy is "read only", so which role is required to edit/delete this ACL.

Community Alums by Community Alums  
  • 2761 Views
  • 4 replies
  • 3 helpfuls

make URL hyperlink show INC number.

So, I've added a field to the incident table called URL, which is of the URL type. We would like this field to be a hyperlink to the incident itself when it is exported to an excel document. I have the hyperlink portion of this working fine, but it w...

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nick135 by Tera Expert
  • 1188 Views
  • 4 replies
  • 0 helpfuls