How to add phone icon in the place of info icon at right side of caller field
How to add phone icon in the place of info icon at right side of caller field
Forum Posts
Editing fields in ServiceNow Agent App
Hi Everyone,Previously we used the old ServiceNow Classic app which was good in some areas and poor in others. So I have been testing the ServiceNow Agent App and I like the look of it, but things like dashboards and certain fields from the incident ...
I would like to prevent an INCIDENT from being re-opened by email after being closed for 7 days
Hello, We currently have an email that goes out to Users when their case is closed. There's a link in the email that the User can click to reopen the case if not satisfied with the resolution. As is, the link is allowing the case to be re-opened eve...
Resolved! While creating table auto number prefix get dissapear how can i reset - Auto number ?
while already created a table form once its auto populated the prefix number but the tick box auto -number gets dissapear. could anyone help..
Resolved! Servicenow Wiki
Anybody downloaded ServiceNow Wiki before getting archived? Please help.
Resolved! インスタンス上にてFULLFILLERライセンスを割り当てているアクティブユーザがいくつあるかを知りたい。
ライセンス違反の防止策として、特定のインスタンス上でFULFILLERライセンスを割り当てているアクティブユーザがいくつあるかをadminユーザにて検索する方法を知りたく思います。現状は、近似値として、[ユーザー管理] > [ユーザー]でユーザーのリストを表示させて、リストの表示対象項目に「ロール」を追加して、フィルタマークから「itil」や「admin」を設定して検索する方法でおおよそのアクティブユーザ数を把握しようとしていますが、こちら以外に、よい方法（概算でアクティブユーザ数を把握できる方...
Importing records using Transform maps but Ignore Duplicate Records that are created in Target Table
Hi, We have a Transform Map which has mapping to Incident table. Data is coming via an Integration and mapped to Incident table. We also have coalesce for external ticket field so that it does not create a duplicate. And our requirement is that we ha...
Resolved! Restrict category and subcategories depending on Catalog Item
Hi, For Incident managing, I have 10 categories and respective subcategories.For Catalog Items(Record Producer to "Raise an Incident") I am using same values of category and subcategory.But for another Catalog Item(Record Producer to "Raise Security ...
How do I find why this error is being created by flow designer?
When creating a flow that is triggered by department changes to sys_user and adds a security group, I am receiving the following error: { "code" : 1, "message" : "Error occured while inserting record: Error during insert of sys_user_grmember (Created...
Resolved! Portal Kiosk
Hello, I’m looking for something similar to the walk up experience module. But instead, I just want to setup iPads where users can submit incidents and requests. There will be no genius bar/tech bar, just normal incident and requests. Couple requir...
How do you automatically update report date range?
We produce a report every Tuesday at 4pm based off of multiple ServiceNow reports. In order to get the data, we open each report individually and update the 'Created' conditions to say that the report should contain records created between 'Last Tues...
How to show Field Info message & Field error message on some condition ?
Hi All, I have 3 varibales suppose A, B, C refering to the user table, If A=B, then it will show a field info message under the B field. If A=B=C, then it will show error message under the C field and clear the value of C as well. I have tried the be...
Resolved! How to check what Business rule, Ui policy, client script is running currently?
I am setting the Active false for a change request record and automatically state changing to Closed successful. I need to know why its happening. Is it because of any Business rule or client script or ....
Resolved! Query business rule is being executed multiple times
Hi All, I have written a query business to restrict record access based on few conditions. While testing, i found that business rule is being executed multiple times for a single incident record. Could you please help me understand why. Regards, Sree...
Resolved! Options for Business rule to set assignment group, Category and Sub Category
Hello, I created an on display business rule that will set the Assignment group, Category and sub category for users in a specific department. I used filter conditions to look for the department and actions to set the field values, I didn't script th...
