Forum Posts
SC_Task Business Rule
Hi, Would anyone be able to help with he below issue I am facing please? We have a business rule set up to copy the assigned to and assignment group from the SC task to the RITM. The issue occurs when a user is populating a name into the assigned t...
hyperlink popup message containing a link
Hello Experts, I need to hyperlink a popup message containing a link, please help! here is my script: function onChange(control, oldValue, newValue, isLoading) { if(g_form.getValue('application_available_in_teams_app_store') == 'no'){ alert('If app n...
how to use query inside another query
Hi Team,caller_id is a reference field, for that caller_id we can able to match only sys_idplease suggest me how to achive gr.addQuery('caller_id', gr2.u_partner_name);how can i get name of the caller_id?, please suggest //Incidentvar arr = [];var gr...
Resolved! Edit button in KB Article
Hello, I am trying to enable Edit button when the article is in 'Scheduled for Publish' state.Followed the UI Page and macros, but getting lost where 'isEditable' or showUpdateAction is set. UI Macro:kb_view_common_header_toolbar -><button role="link...
Resolved! Issue with Configure Function Field when creating a report
Hi,I am trying to create a new report where I need a new field called 'New Environment'. This needs the first 3 characters from the Configuration Item field.I have used the 'Configure Function Field' using:glidefunction:substring(cmdb_ci,'1', '3') H...
How to get the content of word attachment file(microsoft word file)
Hello guys. I have this task to get the content of the attachment word file and create a new record based on it.I already tried the GlideSysAttachment but the result is undefined. I also tried some solution using the code I get from this link https:/...
javascript: gs.getUser().getRecord().getValue('location') is not Working in Record Producer Kingston
Hello There, I have created a Location reference field with table as cmn_location and in the default value i have given as javascript: gs.getUser().getRecord().getValue('location') [have even tried with javascript: gs.getUser().getLocation() but n...
Resolved! Why does the Global Search apply search condition "Active=True" for all tables, except Incident where it searches All records
When I enter a search string in the Global Search, the search returns All Incident records, but applies "Active=True" for all other returns. This eliminates all Closed records for Changes, Problems, People, Groups, etc. We have not customised the G...
Resolved! Is it possible to create a display business rule for g_scratchpad to work for catalog item form
I am trying to create a g_scratchpad variable using display business rule which stores the info regarding if the currently logged in user is part o Network group for a catalog item.Based on its value i want to make a field visible on the form.But the...
Dynamically redirect a user from Catalog Item form to Incident or Request details page
Hello all, my team and I are working on a Service Portal redesign and have been customizing the way certain Service Catalog Items function depending on what the user selects. Right now, we have some catalog items with Select Box variables, and depend...
Resolved! How to Display a Image in the Catalog Item
Hello Everyone, I want to display a image in between the variables on the catalog item form. Can you please help me how to get this done?
OAuth Access token is expired. Verify the OAuth configuration and click the 'Get OAuth Token' link below to request a new token.
In my rest message I am getting the below pop-up. How to resolve this issue. Please suggest. After clicking on the Get OAuth Token, it is just extending for 1hour Default Grant type is client credentialsAuthentication type - OAuth 2.0
Resolved! How to pass a flag/boolean as parameter to a function?
I want to a pass boolean(with its value) or flat as a parameter/argument to below function. this function will be triggered from multiple sources, so I want to have value of the flag like below, any help would be appreciated. myFunction: function(tas...
Resolved! 'Not a valid phone number' not getting removed even after entering correct phone number
Hi, I am currently working on a catalog which requires phone number. The regex validation from Type specification is selected as phone number. If I enter the invalid number, i get error message. 'Not a valid phone number'. Even i corrected it and ent...
