Best Practice to Create multiple hardware assets in ServiceNow

[Surendra Poosa1]

Hello All,

What is the best practice to create assets specifically multiple assets?

1. Using the form view - we can only create 1 asset at a time.
2. Using the list view - by default this option is not available. I have tried to modify the list control and ACL to enable this but the challenge I am facing is that the associated CI is not created as the business rules do not work on list views.

3. Does the SNOW admins receive an excel on a periodic basis to upload assets into the asset table?

How do ServiceNow customers handle this type of scenario to create 10's or 100s of assets at the same time?

Thanks in Advance

[Elijah Aromola]

You can use an excel file to do this with an import set. Check out the following link: https://docs.servicenow.com/bundle/newyork-platform-administration/page/administer/import-sets/refer...

[Surendra Poosa1]

I am aware of this process but this requires admin access. we are looking at a feature where the IT asset management team can create multiple assets using the list view or upload the excel themselves 

[kimfrick]

Our ServiceNow admin created a template and I use an FTP server to upload our Asset mass data information.  It works very well.  After the import is complete I verify that the changes/adds were made correctly if there are issues I then work to resolve them.

[Bob D]

@Elijah and @kimfrick,  I am familiar with import sets - however, are you importing assets in this manner and also keeping the Asset Management components updated properly?   For example - today we create  Purchase Orders, add Line Items, go through the Receiving Process when the hardware arrives to assign asset tags...etc.  This is what creates the necessary Asset records for us, and then it also relates them to the proper purchase orders/expense lines.   I haven't figured out how to do this with an import set yet, but luckily I've only had to deal with fairly small batches (so far).   Are you doing this?