Boomi - ServiceNow Integration

[sabrinavilla]

Hi,

I am trying to integrate Boomi with ServiceNow using the standar boomi connector.

I can connect the two systems but only using a ServiceNow user with admin role and I don't want to use a user with this role.

If the user has the itil role I get the following error message:

Unable to browse connector: Unknown failure: com.boomi.webservices.WebServiceException: Error message received from Webservice. ERROR: SOAP-ENV:Server --------------- com.glide.processors.soap.SOAPProcessingException: Field(s) present in the query do not have permission to be read; Caused by: Error message received from Webservice. ERROR: SOAP-ENV:Server --------------- com.glide.processors.soap.SOAPProcessingException: Field(s) present in the query do not have permission to be read

Do you know what role the servicenow user should have?

Thank you,

Sabrina

[Mark Manders · Accepted solution]

Knowing Boomi from a long time ago, it needs to be able to write to all tables and fields you are connecting to. So if it needs to write on a field that is protected by an ACL, you run into issues. Check on the fields needed and validate the access (like if it's a CI, you will need to be able to have it read the cmdb table(s) as well.

[sabrinavilla]

It worked, thank you.

Sabrina