Caller populate based on Company
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12-06-2024 06:59 AM
Hi team,
I have a requirement to create a reference qualifier to populate caller based on company. Suppose if we have a company ABC and in user table company mentioned as ABC but we have two more company suppose ABC_Rest and ABC_non_rest then also ABC member should be populated on caller field if we select any one of this.
Company is dynamic like ABC(ABC_rest and non_rest) or XYZ(XYZ_Rest or non_REST)
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12-08-2024 10:08 PM - edited 12-09-2024 12:56 AM
That i know we can make dependent.
lets suppose i have a caller A and in user table there company is XYZ then we make make it dependent but suppose i have selected XYz_Abc(company name starts with same but this XYZ_Abc is a subsidiary of XYZ). If CYZ_ABc selected as company then also in caller all member of XYZ company should be displayed @Ankur Bawiskar
Hi @Ankur Bawiskar , i hope you understand the requirement now
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12-09-2024 03:57 AM
then you need to handle it via advance ref qualifier and use script include.
subsidiary means is it a child? if yes then you can use parent field on company table to determine that.
What script did you start with and where are you stuck?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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12-09-2024 06:56 AM
Hi @Ankur Bawiskar .
On caller field if company class is company then populate caller with A company other populate caller with the associate company . I hope this clear my point
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12-09-2024 03:46 AM
@Ankur Bawiskar , ?
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12-09-2024 08:29 AM
so what script did you start with and where are you stuck?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader