Can't remove 'admin' role from users

Oliver13 · ‎03-04-2020

Hi all,

I am trying to remove 'admin' role from some users in my personal instance. but when I go to roles -> admin and select a user to delete, the option 'remove user access from table' is greyed out. I tried a few options but I couldn't find out how.

Could you please kindly help me?

Thank you so much.

Danish6 · ‎03-04-2020

HI Oliver,

First check have you impersonated any user or not ...if not then in that case try the below steps

check the Edit button is visible where you are trying to remove the user...if Edit button is visible click on the edit button and remove the user you want to from the available list.

If the above step doesn't help you then simple go to the user profile and go to the Roles tab click on the Edit button and remove the admin role from the list.

View solution in original post

Nene J · ‎07-27-2022

I encountered the same and found out that the role "admin" was granted via a group. I removed the user from the group.