- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-22-2019 12:20 PM
I have a secondary field within my service ticket called "account number". I have a request to prefix this number with the a field already on the form "branch number". ie. "Branch numberAccount Number". I tried creating a prefix for the field but it seems you can only have one prefix within the incident table. Is there a way around this?
Thanks
Solved! Go to Solution.
- Labels:
-
Incident Management
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-22-2019 12:23 PM
You can only have 1 prefix per table and it can't be the same prefix as another.
However, you can create a "display field" It's been done for assets and configuration items.
Basically you create your new display field. Populate that with whatever information you want it to display, and then set the Display attribute on that dictionary to true.
Keep in mind, you can only have 1 display dictionary on a table, if no dictionary entries are set to display it defaults to the record number.
Hope that helps.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-22-2019 12:23 PM
You can only have 1 prefix per table and it can't be the same prefix as another.
However, you can create a "display field" It's been done for assets and configuration items.
Basically you create your new display field. Populate that with whatever information you want it to display, and then set the Display attribute on that dictionary to true.
Keep in mind, you can only have 1 display dictionary on a table, if no dictionary entries are set to display it defaults to the record number.
Hope that helps.