Can you edit the logout page?

[Chuck9]

Hi there,

Our client wants to change the logout message on external_logout.do... Instead of saying 'You have successfully logged out', they want; 'Please be aware you have not completely logged out of the system, please logout of all other applications before leaving'. 

Is this possible? I had a thought to create a new UI page and redirect them to that, but, if you can just edit the original message, that would be better...?

[ARG645]

Its not possible to edit the external_logout.do page. 

A similar thread that has information you need to make a UI page, and it did not work for them. Give it a try. 

Modifying the external_logout_complete.do page

[sachin_namjoshi]

You can customize redirection in logout page.

 Take a look at 'Installation Exits' under 'System Definition'. The 'Logout Redirect' installation exit is the place to go for your requirement.

Also, The below threads should answer your question.

https://community.servicenow.com/thread/157190

https://community.servicenow.com/thread/161283

Regards,

sachin

[ARG645]

Sachin, I guess This installation exit Doesnt work for SSO. I guess Author is talking about external_logout.do which is for SSO. Correct me if am wrong

[sachin_namjoshi]

I had the same issue of not being able to use logout.do?sysparm_goto_url=logout_redirect.do?sysparm_url=url with the MultiSSO plugin enabled.This solution below works with domain separated instances also.

Fix i have done is to modify the installation exit of the MultiSSO (MultiSSOLogout). I added a condition that checks for the sysparm_goto_url parameter and process it if it is there, as by default this parameter is not processed.

So I added a condition to process it. Here is the new version of the process function inside the installation exit:

process : function() {

  if ( "true" != gs.getProperty("glide.authenticate.multisso.enabled")

  || this.loggedInNormal

  || this.propertiesGR.sys_class_name == 'digest_properties' ) {

  this.ssoHelper.debug("Logging out normal");

  return this.processNormalLogout();

  }

  if (this.propertiesGR.sys_class_name == 'saml2_update1_properties') {

  var binding = this.propertiesGR.idp_logout_binding;

  if (binding && binding.equals("urn:oasis:names:tc:SAML:2.0:bindings:HTTP-POST")) {

  this.ssoHelper.debug("Logging out saml using HTTP POST");

  var output = this.SAML2.generateLogoutRequestForm(request);

  response.setContentType("text/html");

  response.getWriter().write(output);

  } else {

  this.ssoHelper.debug("Logging out saml using HTTP Redirect");

  var goto_url = request.getParameter('sysparm_goto_url');

  if(goto_url != null){

  response.sendRedirect(request.getParameter('sysparm_goto_url'));

  }

  else{

  var req = this.SAML2.generateLogoutRequestURL(request);

  if (GlideStringUtil.nil(req)) {

  gs.logWarning("MultiSSOLogout: Logout request URL was null. Redirecting to a static page.");

  response.sendRedirect("logout_success.do");

  } else

  response.sendRedirect("logout_redirect.do?sysparm_url=" + escape(req));

  }

  }

  }

  return true;

},

Regards,

Sachin