Catalog item as a related link on a incident form or any particular form

[Rahul84]

Hi Team,

I have a requirement as - I need to add a catalog item as a related link on a incident form or any particular form.

and after a click on this link my catalog form must be opened to submit a request.

Pls let me know how can I achieve this requirement.

Can we achieve this via UI action and tick the "form link" checkbox as true on UI action . But how we can have our catalog item under this link.

Pls help

Thanks

[Ankur Bawiskar]

Hi,

yes UI action with Form link will do

ensure you make UI action as client side

Client checkbox - true

Onclick - openCatalogItem()

Script

function openCatalogItem(){
	var url = '/com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=5682e70d07e51410540bf2508c1ed0f7';
	g_navigation.open(url, '_blank');
}

Regards
Ankur

[Rahul84]

Thank you @Ankur Bawiskar for the response.

Just want to confirm one thing in line var url. Do I need to change the complete url or just sysparm_id = sys_id of my catalog item.

var url = '/com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=5682e70d07e51410540bf2508c1ed0f7';

[Ankur Bawiskar]

Hi,

just change the catalog item sysId and it will work for native

Regards
Ankur

[Ankur Bawiskar · Accepted solution]

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards
Ankur