Catalog item name in subject line of email notification

[Bargavi]

Can we display the "catalog item name" in the subject line of approval email notification.

Ex: The subject line sent to an approver should be " Requested Item RITMXXXXXXX Approval Request for Catalog_item_name". Can someone help me.

Thanks,

Bargavi

[Prasun]

Hello,

Go to the email template that is written for the approval email --> The Subject Line should be (in the template) Requested Item ${sysapproval} Approval Request for ${sysapproval.item.name}

Anything ${sysapproval} actually refers to the sys_id of the record of the task for which the approval is going to. So you can achieve many things with dot walking like I did. Hope this helps

[Bargavi]

Hi Prasun,

Thanks for replying. Unfortunately, the solution did not work. The notification being triggered is Approval Request and the template used is change.itil.approve.role, I updated the subject of change.itil.approve.role but it is not working.

It still shows like below.

Thanks,

Bargavi

[Prasun]

Try this.

Requested Item ${sysapproval} Approval Request for ${sysapproval.cat_item.name}

Item is the display value, cat_item is the name of the field. I think it should work.

[Bargavi]

Hi Prasun,

I have issues with request.general e-mail template.

1. It doesnot add the catalog name to the subject line with ${sysapproval.cat_item.name} and

2. I have change.itil.approve.role template with a mailscript to include all the variables in the catalog item. the same mail script does not work with request.general template. Do I have to modify anything in below script so that it works even for request.general

var question = GlideappAbstractChoiceListQuestion.getQuestion(varown.sc_item_option.item_option_new);
template.print("Summary of Requested item:\n");
var scReqItem = new GlideRecord("sc_req_item");
scReqItem.addQuery("sys_id", current.sysapproval.toString());
scReqItem.query();
while (scReqItem.next()) {
gs.print(scReqItem.number + ": " + scReqItem.quantity + " X" + scReqItem.cat_item.getDisplayValue() + "\n");
gs.print(" Options:\n");
var varown = new GlideRecord('sc_item_option_mtom');
varown.addQuery("request_item", current.sysapproval.toString());
varown.orderBy("sc_item_option.order");
varown.query();
while (varown.next()) {
var visible = varown.sc_item_option.item_option_new.visible_summary;
//var question = Packages.com.glideapp.questionset.Question.getQuestion(varown.sc_item_option.item_option_new);//Packages
call replaced with line below on CAlgary+
var question = GlideappAbstractChoiceListQuestion.getQuestion(varown.sc_item_option.item_option_new);
question.setValue(varown.sc_item_option.value);
if (question.getLabel() != "" && question.getDisplayValue()!= "" && visible == true) {
template.space(4);
template.print(' ' + question.getLabel() + " = " +
question.getDisplayValue() + "\n");
}}}

Thanks,

Bargavi.