Catalog Item Request Redirection to RITM

Arjit Gourav
Tera Contributor

We are currently trying redirect all the catalog item submission to particulary the Requested Item ticket page skipping the request summary(order) page over portal.

We have a custom "Submit" button used in this case where I am making the below changes for the redirection. 

Script Earlier : $location.search('id=sc_request&is_new_order=true&table=sc_request&sys_id='+a.sys_id);

Changes applied:$location.search('id=ticket&table=sc_req_item&sys_id="+a.sys_id);

 

But somehow it doesn't work in this case and goes to the same request summary page again instead of RITM ticket page.

 

If anyone has worked over similar cases, kindly sugget/recommend if any alternative steps to be taken.

1 REPLY 1

Abbas_5
Tera Sage
Tera Sage

Hello @Arjit Gourav,

Please refer to the below link's:
https://www.servicenow.com/community/now-platform-forum/how-to-get-redirected-to-created-ritm-when-s...

https://www.servicenow.com/community/itsm-articles/redirect-to-requested-item-ritm/ta-p/2300997

 

If it is helpful, please mark it as helpful and accept the correct solution.

Thanks & Regards,
Abbas Shaik