Catalog Tasks needs to show related Requested Item

daniellethomson · ‎06-09-2015

Hello!

We are working on creating a New hire process. I have created the workflow, works beautifully! The workflow creates catalog tasks to our Service Desk and HR. The problem is that on the catalog task there is no reference to the requested item (our new hire form) so that the assignee of the task knows what they are completing. Any ideas on how to add the requested item to the catalog task to be viewable from the same screen?

Hoping this makes sense!

Thank you,

Danielle

daniellethomson · ‎06-10-2015

I figured it all out... just took the entire morning. I needed to create an approval workflow from the sc_request table before the workflow on the sc_req_item table ran properly. What a headache, but I would never have arrived at that answer with your assistance Patrick.

Thank you!!

View solution in original post

Deepak Ingale1 · ‎06-10-2015

Open any of the Catalog Task , right click on the Header, go to personalize , select personalize form layout.

From the available section, select 'Requested Item' field and add it in the form.

daniellethomson · ‎06-10-2015

I have done that and the Request item is showing blank.

Deepak Ingale1 · ‎06-10-2015

can you please provide some screen captures?

is it showing blank for All Requests?

daniellethomson · ‎06-10-2015

Patrick- The workflow was running off the sc_request table. I changed the table to sc_req_item and now the catalog tasks have stopped running because the workflow is now defaulting to the original workflow our implementer set up. I have made sure the default workflow is the new one but somehow it's pulling the original still. I will continue to look at it.

Deepak- yes, RITM is blank for any REQs. What type of screenshots do you want to see?

Thank you to both of you for your help! This is extremely annoying.

Deepak Ingale1 · ‎06-10-2015

Hi Danielle,

Your explanation to Patrick has cleared the things. No screenshot required now.