I have a simple Catalog UI Policy (fields are hidden if a particular value is selected in a dropdown box) that is not working on the Service Portal. When the Requested Item is created the Catalog UI Policy works properly if an ITIL user triggers it. Is this common behaviour?
I've managed to figure it out. I had the fields set as Mandatory which was preventing them from being hidden. I've updated the UI Policy to modify that setting when triggered as well which has fixed the issue
I have it applying on Catalog Item view, Catalog Tasks and Requested Items. If I tick the Run Scripts checkbox on the Script tab the Run Scripts in UI Type is set to All.
Is that what you are referring to or am I missing another setting?
In the browser console I can see the fields showing up as being hidden but they are still showing.
The Catalog UI Policy works if fulfillers trigger it on the back end so I'm fairly confident that the trigger/actions are correct. Will changing it to an onload client script show anything that would explain why it doesn't work on the Service Portal?
